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the left door 'flap' does not reach groove

Customer Questions & Answers for
samsung 29 cu. ft. French Door Refrigerator

Customer Questions & Answers:
182 Questions
 | 
192 Answers

Questions & Answers for samsung 29 cu. ft. French Door Refrigerator

Question

How do I clean the outside of the refrigerator so there are not any strikes?

asked 3 years, 6 months ago
tnjhuff
Henderson, NV
on 29 cu. ft. French Door Refrigerator
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5 answers
Answers
answer 1
I suddenly noticed shiny and dull areas on the exterior that would not disappear or blend despite using stainless steel cleaner. After reading the labels on the stainless cleaners, they all seemed to have a oil-base formula. On this Samsung site, I saw a reference to using baking soda to clean the doors. So sprinkled some baking soda on a wet soft cloth and gently wiped with the grain of the stainless. Then wiped off the baking soda with another wet soft cloth and then dried with a soft cloth. Bingo! The baking soda removed the build up of the previous stainless steel cleaners and restored the uniform appearance. Have decided not to use stainless steel cleaner and will use baking soda to clean.
answered 1 year, 7 months ago
Cleaningdiva
Hawaii
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answer 2
If you mean streaks then, use Pledge furniture polish, with a soft cloth spray on the cloth or appliance and it will leave a streak free shine, just be careful about overspray becuse it will make your floor very
slippery..
answered 3 years, 6 months ago
punisher24293
Va
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answer 3
There are a number of products on the market specifically designed to clean real stainless steel. Simply follow the instructions on the package. Another option is to apply a small amount of baby oil to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but will help prevent fingerprints from recurring.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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answer 4
orange glow, works the best, spray a small amount on fridge doors and wipe with a soft cotton cloth, or micro fiber cloth. it works wonderful, the tech told me about this trick. the best!
answered 3 years, 6 months ago
nanyb
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answer 5
Use only mild, non-abrasive cleaners such as dish soap or baking soda and water.
Apply the cleaning solution to a soft, dry cloth and gently rub the affected area.
In addition, there are brand name stainless steel cleaners and polishers that customers can purchase from their local hardware / appliance stores.
Never spray any substance, even water, directly onto the unit.

Warning: NEVER use bleaches or cleaners with chlorides and NEVER use abrasive sponges or brushes.
answered 3 years, 6 months ago
SamsungHomeAppliance
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Question

Why won't a magnet stick to the front of the refrigerator? What is it made of?

asked 4 years, 6 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
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answer 1
Very interesting answers! Another option to consider, if using refrigerator magnets is important to you, is the alternative RFG298AAPN. The Stainless Platinum finish resembles Stainless Steel, but is fingerprint-resistant and magnetic.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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answer 2
Practically all stainlsess sttels are non-magnetic. The sides of this refrigerator are made of standard sheetmetal steel, so magnets will cling to the sides and top only.
answered 4 years, 5 months ago
SamsungCustomer2009
Burlington, KY
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answer 3
In fact, it is the presence of the chromium that provides stainless steel with the ability to repel permanent stains and keep looking fresh and clean over long periods of time. The chromium essentially creates a protective layer on the alloy that prevents rusting and makes the metal resistant to any real damage. Any scratches to the surface are simply filled in by this protective layer, making it possible to prevent corrosion to occur. It is the introduction of chromium into the mix that we refer to as stainless steel that makes it possible for the alloy to exhibit magnetic properties.

It is important to note that other metals may be introduced into the steel compound as well as the chromium. One of these metals is nickel. Essentially, the addition of nickel to the stainless steel compound helps to strengthen the protective qualities of the chromium. Generally referred to as a 300 series, stainless steel that contains nickel is not magnetic at all. The reason is that the presence of the nickel alters the physical structure of the stainless steel and removes or inhibits any magnetic qualities.
answered 4 years, 5 months ago
alvin
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Question

Egg Storage?

Our RFG298AARS didn't include any specific provision for storing eggs. Does Samsung offer
something for this purpose?
asked 3 years, 5 months ago
myred
on 29 cu. ft. French Door Refrigerator
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3 answers
Answers
answer 1
I did receive an egg bin, but it is just a rectangular shaped plastic bin....not with individual egg cups as most of us are used to seeing...
answered 2 years, 6 months ago
linda213
RI
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answer 2
Correction to MsSamsung's answer. I just spoke with Samsung about getting an egg bin for my new RFG298AARS and, after the agent researched the issue, I was informed that this model does NOT come with an egg storage bin.
answered 3 years, 4 months ago
oldvic
virginia
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answer 3
The RFG298AARS should have come with an egg bin - see attached image. If you did not receive this part with your new unit, please call 800-SAMSUNG to speak with an agent who can assist you in ordering one.

Thank you,
Ms. Samsung
Image(s)
User submitted image
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

What is new about the RFG298AARS model?

Was anything improved from the 297 version or is this just the new year's model number.
asked 4 years, 9 months ago
wanttobuy
on 29 cu. ft. French Door Refrigerator
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2 answers
Answers
answer 1
The RFG298 includes a second ice-maker located in the freezer compartment to compliment the one in the refrigerator section. Either ice-maker can be turned on or off.
After using the RFG297 for less than two weeks, we returned it and opted for the RFG298.
Otherwise, all features of the RFG297 and RFG298 are identical.
answered 4 years, 5 months ago
SamsungCustomer2009
Burlington, KY
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answer 2
A change on the RGF298 is it has dual icemakers.
answered 4 years, 8 months ago
MrSamsungHA
SamsungHQ
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Question

If I turn the upper ice maker off and the ice bin is full, will the upper ice maker temp rise to the refrigerator temp and melt the ice in the bucket?

asked 3 years, 9 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
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2 answers
Answers
answer 1
When you turn the upper ice maker off, you are only stopping the ice making functionality. The cooling of the compartment remains unchanged. Your ice will stay solid.
answered 3 years, 9 months ago
Krogmeister
Southlake, TX
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answer 2
The temperature of the ice bucket will not change if you turn the ICE OFF, but the water will not fill the trays to produce more ice.

Thank you for the question!
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

what tells the bottom ice maker to dump the ice?

bottom ice maker only makes about 40 cubes in 24 hours and seems to have a frozen tray of ice but not dumping. Allready tried the reset which isnt located where your diagram shows by the way. (Its on the bottom)It ran 24 hours and 40 cubes.
asked 3 years, 8 months ago
tocool
on 29 cu. ft. French Door Refrigerator
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2 answers
Answers
answer 1
Try shifting the ice so that it is evenly distributed in the tray. Otherwise, the low ice indicator will not read accurately.
answered 3 years, 8 months ago
Ebbie
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answer 2
The lower icemaker in the RFG298 should make approximately 133 cubes in 24 hours under ideal conditions. If your icemaker is making only 40 cubes in 24 hours, please check the following before contacting Samsung for service.
1. The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the temperature is set higher than these, it could effect ice production.
2. In order for the icemaker to operate properly, water pressure of 20~125 psi is required. In addition to checking your household supply, be sure the water line is connected properly, the water valve is fully open, and there are no kinks in the water line. A clogged filter, or one in need of replacement can effect the water pressure supplied to the icemaker. Under normal conditions, a 170 cc (5.75 oz.) cup can be filled in 10 seconds. If your water dispenser is not filling a cup that quickly, try removing the water filter and filling a glass to determine whether the filter is the culprit. Samsung does not recommend operating your water or ice dispenser without a water filtration system, since unfiltered water could lead to issues in the water lines. Therefore, if the water filter is contributing to the low water pressure, please replace the filter with a new one.
3. The Power Freeze feature can help increase ice production by running the compressor for an extended period of time. This feature can be activated by pressing the Power Freeze button on the control panel.

If, after checking the above factors, the lower icemaker in your RFG298 continues to produce only 40 cubes per day, your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

crushed ice stopped working and is dispensing plastic and metal.

asked 2 years, 4 months ago
dawg6
knoxville,tn
on 29 cu. ft. French Door Refrigerator
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2 answers
Answers
answer 1
Double check that the tray in the fridge part is on its track correctly; you may not be able to tell unless you pull it out because the problem could be its position in the back. pay careful attention while you ease it back on slowly to make sure the sides and the back of it, where it's hard to see, connects correctly. I hope this helps.
answered 2 years, 4 months ago
Poppins2021
0points
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answer 2
I'm sorry to hear you're having an issue with your icemaker. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
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Question

As of June 30, there are no retailers that I can find that have the RFG298aars for sale. Has this item been released for sale

asked 4 years, 9 months ago
rojene1
on 29 cu. ft. French Door Refrigerator
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1 answer
Answers
answer 1
To find a retailer near you that carries the RFG298AARS, please click on the "Where to buy" button on the right side of the product page. Thank you!

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How many ice cubes will each freezer make in a 24 hour period.

asked 4 years, 9 months ago
runt
on 29 cu. ft. French Door Refrigerator
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answer 1
The upper icemaker should make approximately 216 ice cubes in 24 hours, while the icemaker in the freezer will make 133, totalling 349 cubes (11.7 pounds of ice) in a 24 hour period.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

How many ice cubes will each ice maker make in a 24 hr period

asked 4 years, 9 months ago
runt
on 29 cu. ft. French Door Refrigerator
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1 answer
Answers
answer 1
The upper icemaker should make approximately 216 ice cubes in 24 hours, while the icemaker in the freezer will make 133, totalling 349 cubes (11.7 pounds of ice) in a 24 hour period.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Ice maker stopped working?

Ice maker stopped working/making ice. Tried "reset" button on the inside per the user manual, no change.
asked 4 years, 9 months ago
terry
on 29 cu. ft. French Door Refrigerator
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1 answer
Answers
answer 1
I'm sorry to hear you're experiencing this issue. Please click on the link below for troubleshooting advice regarding the icemakers. If, after reviewing these tips, your issue is not resolved, please contact 800-SAMSUNG for assistance, or submit an online service request form through the link at the bottom of the troubleshooting page.

Click here, then select "Water And Ice", then "Ice" for topics related to the icemaker not working properly: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Are there compartments available to use the bottommost slots on the French doors?

There are slots on the bottom of the French doors but none of the existments compartments that come with the refrigerator fit them. For what are they used?
asked 4 years, 8 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
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1 answer
Answers
answer 1
At this time there is no purpose for the slots on the very bottom of the doors.
answered 4 years, 8 months ago
MrSamsungHA
SamsungHQ
0points
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Question

Does french door model RFG298AARS come cabinet/counter depth without water or ice?

asked 4 years, 8 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
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answer 1
Samsung does currently make a counter depth version of the RFG298AARS without the external ice and water dispenser. We do, however, make a version with the ice and water (RFG237AARS or RFG238AARS), and we also make a 33" wide counter depth without the external dispenser (RF197ABRS).

Thanks for the question!
- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Lower freezer ice maker water nozzle is frozen up therefore it can't produce ice. What is the solution?

asked 4 years, 8 months ago
TAMU2
on 29 cu. ft. French Door Refrigerator
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. My first suggestion would be to try raising the temperature setting. If this doesn't resolve the issue, your refrigerator may require service. You may either contact your retailer if you have an extended service contract, or for Samsung service, you could submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Are stainless steel side panels available?

Do you make stainless steel side panels for this model? If not, do you have a blueprint I can give a shop to make the side panels?
asked 4 years, 7 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
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Answers
answer 1
Samsung does not make stainless steel side panels for its refrigerators. I can tell you that the sides measure approximately 68" (h) x 29-1/8 (w). If you know of a shop that will make the panels for you, I would think they would probably want to take their own measurements. Thank you for the question.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

RFG298AARS (29 cu. ft. stainless)

Our newly installed RFG298AARS (29 cu. ft. stainless) has a prominent red dot about 1-1.5 inches diameter located in the upper right side (top) of the freezer compartment. What is it? Was this red paper/plastic dot supposed to be removed at installation?
asked 4 years, 7 months ago
Anonymous
miami
on 29 cu. ft. French Door Refrigerator
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Answers
answer 1
Sometimes small stickers, or "dots", are used during production to indicate a unit is inspected, for example. Feel free to remove the sticker now if you like.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How accurate should the temperature display be?

Although the refrigerator is set to 38 degrees the temperature seems to be closer to 40-41 degrees (using multiple thermometers placed in multiple locations. I have to set the temp to 36 degrees to keep the temp consistently below 40. I have to set it to 34 (the coldest setting available) to keep the temp consistently at or below 38. The freezer seems to be the opposite. It is set to 0 degrees but a second thermometer consistently reads -4 degrees. The pantry drawer is typically at 36 degrees when on the "chill". the manual states it should be around 34 degrees.
asked 4 years, 6 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. The temperature controls on Samsung refrigerators are callibrated to sensors in the factory, and should be expected to be accurate within +/- 2°F, which is in line with industry standards. If the temperature on your RFG298AARS is varying by more than 2°F, I would suggest contacting your retailer or Samsung for service by calling 800-SAMSUNG or submitting an online service request form through this link: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Where to buy

I want this RFG298 refigerator with the dual ice makers for the house we are buying. Where can I get one in the Oklahoma City area?
asked 4 years, 5 months ago
Bassgod
on 29 cu. ft. French Door Refrigerator
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answer 1
To find a retailer near you that carries the RFG298, please click on the "Where to buy" button on the right side of the product's home page, then enter your zip code and select a radius. If this does not return the desired results, try expanding the radius or searching other zip codes in neighboring areas. Distribution of particular models changes frequently, so checking back periodically may yield different results. Thank you for your interest in Samsung!

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

For the ice maker in freezer area - how do you turn it on and off?

asked 4 years, 5 months ago
TD28
on 29 cu. ft. French Door Refrigerator
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answer 1
THe ice maker in the freezer is the lower ice maker, Press the ice off button repeatedly untill the lower ice maker off icon is illuminated.
answered 4 years, 4 months ago
MrSamsungHA
SamsungHQ
-1point
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Question

What is the recommend Temp setting for my RFG298AARS Refrigerators?

asked 4 years, 3 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
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answer 1
The recommended temperature for the refrigerator and freezer compartments is 38°F and -2°F, respectively.

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
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