The lower icemaker in the RFG298 should make approximately 133 cubes in 24 hours under ideal conditions. If your icemaker is making only 40 cubes in 24 hours, please check the following before contacting Samsung for service.
1. The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the temperature is set higher than these, it could effect ice production.
2. In order for the icemaker to operate properly, water pressure of 20~125 psi is required. In addition to checking your household supply, be sure the water line is connected properly, the water valve is fully open, and there are no kinks in the water line. A clogged filter, or one in need of replacement can effect the water pressure supplied to the icemaker. Under normal conditions, a 170 cc (5.75 oz.) cup can be filled in 10 seconds. If your water dispenser is not filling a cup that quickly, try removing the water filter and filling a glass to determine whether the filter is the culprit. Samsung does not recommend operating your water or ice dispenser without a water filtration system, since unfiltered water could lead to issues in the water lines. Therefore, if the water filter is contributing to the low water pressure, please replace the filter with a new one.
3. The Power Freeze feature can help increase ice production by running the compressor for an extended period of time. This feature can be activated by pressing the Power Freeze button on the control panel.
If, after checking the above factors, the lower icemaker in your RFG298 continues to produce only 40 cubes per day, your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 3 years, 8 months ago