I'm sorry to hear you're having this issue. Samsung's Twin Cooling Plus system in the RFG298 is designed to maximize the humidity in the refrigerator to help keep food fresh longer. It's important, however, that the refrigerator temperature be set at the appropriate level and be given the appropriate amount of time to cool. If, after 24 hours, the refrigerator and freezer are not cooling properly, then please review the tips posted in the User Manual and in the Troubleshooting Guide on this website; click here: http://support-us.samsung.com/cyber...
A couple of considerations to note:
• Condensation results from the moisture in warm, humid air coming in contact with a colder surface. If excessive condensation is developing in your refrigerator, try to determine where the warm air is coming from. Is the door being opened frequently? Is the door gasket not sealing properly? The Troubleshooting Guide helps address this.
• Since many types of produce rely on moisture to stay fresh, condensation itself should not cause them to wilt. I would recommend storing the produce in the vegetable crisper drawers.
I hope this helps to resolve your issue. If you require service, please contact 800-SAMSUNG to speak with an agent who can assist you.
- Ms. Samsung
answered 3 years, 10 months ago