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Most Recent Questions
Recent Question:
How do i determine why my ice maker is leaking water everywhere?
Recent Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Recent Question:
I need to know how to install the spring on the left door bracket that turns when the door is cloesd
Recent Question:
What is the replacement part number for the Cool Select Pantry Cover?
Questions with Most Recent Answers
Question:
How do i determine why my ice maker is leaking water everywhere?
Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
I need to know how to install the spring on the left door bracket that turns when the door is cloesd

Customer Questions & Answers for
samsung 29 cu. ft. French Door Refrigerator

Customer Questions & Answers:
52 Questions
 | 
55 Answers

Questions & Answers for samsung 29 cu. ft. French Door Refrigerator

Question

'is it available in quilted black?

We would prefer to have a quilted texture instead of smooth black. Is that possible? We like modelsRFG 297 and RFG 299.
asked 4 years, 2 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
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answer 1
Samsung refrigerators are available only with smooth finishes on the door surfaces, and textured surfaces on the cabinet bodies. Model RFG297AABP will have smooth black doors and textured ("quilted") sides and top. The RFG299 is available in real Stainless Steel only.

Thank you for your interest,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
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Question

why is inside refrig. temp reading @ 4 degrees higher than set temp, and freezer is @ 4 degree colder than set temperature

asked 3 years, 11 months ago
kelton
albuquerque
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. There are several factors that contribute to the variation in temperature that you've noted. Following is the explanation, as offered in the FAQ section of this website:

- The temperature on the display panel is measured at the evaporator to give an average compartment temperature.
- Measuring the temperature with an external thermometer is not an accurate measurement for the following reasons: 1. Hot air rises and cold air falls, so the temperature is likely to vary from one shelf to the next. 2. Opening the door to read the thermometer allows cold air to escape and warm air to enter causing an inaccurate temperature reading. 3. Refrigeration thermometers are calibrated differently then regular household thermometers. 4. A difference of + or - 4° is considered normal.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

what exactly does the energy saver do and when should it be used? thanks

asked 3 years, 10 months ago
kelton
albuquerque
on 29 cu. ft. French Door Refrigerator
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answer 1
The RFG298AABP's Energy Saver feature turns off the low-wattage heater that helps to evaporate condensation between the doors. Condensation is more likely to occur in hot and humid climates or seasons. Samsung has given customers the option of turning this heater off to save energy during dryer seasons, like the winter months, or for those who live in dry climates. When Energy Saver is on, the heater is off.

Thanks for the question,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

Refrigerator rfg298aabp - is the filter light supposed to be on all time? does it change from bluish to orange then red near end of filter life?

asked 3 years, 1 month ago
BG00
on 29 cu. ft. French Door Refrigerator
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answer 1
Yes, the filter indicator light on your RFG298AABP control panel is designed to remain illuminated but change color over time, as described on page 22 of the user manual, from blue to light pink or amber (which may also appear orange) to red. When the light is red, the filter should be replaced with a new cartridge.

Thank you for the question,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How does the humidity slide work on the vegetable and fruit drawers?

asked 3 years, 1 month ago
Joemcs
on 29 cu. ft. French Door Refrigerator
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answer 1
Different fruits and vegetables have different storage needs with regard to the humidity level. To give you an example, items like lettuce, spinach and berries prefer high humidity (over 90%), while onions and squash prefer lower relative humidity (under 80%). Since the RFG298AABP features Samsung's signature Twin Cooling Plus system, which maintains an optimally high humidity level (over 70%) throughout the refrigerator, your produce should last longer compared to conventional systems regardless of the setting on the drawer. The drawer lever can complement the Twin Cooling, however: open the lever for lower humidity-loving fruits and veggies, and close the lever to increase it. A helpful trick to remember which produce loves higher humidity is to think of what items are kept on the sides of the produce aisle in the grocery stores (where they receive frequent "mistings" of water) and which are not.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

my ice maker not working

asked 3 years ago
chedder
on 29 cu. ft. French Door Refrigerator
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answer 1
There are several factors that can effect the ability of your RFG298AABP icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water when you press the Test button, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

Ice crystals/frost forming

Why is frost forming on items in the bin with the bottom ice maker and on items in the "door" area (where you would stand up a pizza)? How do I make it stop?
asked 3 years, 9 months ago
daktigger13
California
on 29 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you have frost developing in your freezer. Frost is usually caused by either the freezer drawer not closing properly or by inadequate ventilation inside the freezer. Please use the following link to open the Troubleshooting Guide, then select "Operation" > "Freezer" > "Frost in the Freezer": http://support-us.samsung.com/cyber...

If these articles do not help you resolve this issue, then your RFG298AABP may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

Is there a way to restore the finsih to a dull scratched ice/water dispenser panel RFG298AABP (black finish)?

I had the refrigerator three months when I noticed the ice/water dispenser panel was dull and scratched where the glass you are filling leans againg the refrigerator. Only two adults use this refrigerator and nothing sharp or rough has been used. If it looks this bad at three months, what will it look like in three years? Is there a way to restore the finsih?
asked 3 years ago
pharmd2956
Wheeling, WV
on 29 cu. ft. French Door Refrigerator
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answer 1
Thanks for the question. I would suggest applying a small amount of WD40 to a clean, dry, lint-free cloth, then wiping down the dispenser area, being careful to remove any excess to prevent it from getting into your glass. The WD40 should help to remove any mineral deposits or debris, and leave a more lustrous finish.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

Electrical power requirements for refrigerator ?

I'm running a dedicated circuit for my new refrigerator - what is the minimum capacity circuit breaker I should install ? Thank you
asked 3 years ago
Everardo
Stockton, CA
on 29 cu. ft. French Door Refrigerator
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answer 1
The RFG298 refrigerator is rated for 115V/60 Hz and 11.6 amps.

Thanks for choosing Samsung,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

refrigerator temp

I set my RFG298AABP refrigerator to 34 degrees. Every time I check the temperature it reads 35 to 40 degrees. I have had this unit around four months. House temperature is kept at 68 degrees. In the summer it will be set at 80 degrees house temperature. Should I worry that if it doesn't cool to 34 degrees now will it really struggle this summer. I have checked the temperature with different thermometers in different locations. Thanks in advance for your help.
asked 3 years, 5 months ago
ew11pw08
Deltona Florida
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. When installed and working properly, the RFG298 is capable of maintaining cold internal temperatures despite warm room temperatures.

It is not unusual for the digital temperature on the display to vary by up to 4 degrees compared to the actual temperature in the refrigerator or freezer, and it is very difficult to get an accurate temperature reading inside the compartments because:
- Hot air rises, and cold air falls. This can effect the shelf temperatures.
- Opening the door to read the thermometer allows cold air to escape, and warm air to enter causing an innaccurate temperature reading.
- Refrigeration thermometers are calibrated differently than regular household thermometers.

That said, if there is a significant difference in the temperature readings inside your refrigerator or freezer compared to the display (greater than + or - 4°F), your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Is there a way to adjust the sealing flap on the french doors?

The flap has dropped so that it no longer tracks to close and seal when the doors are shut. Is there a way to adjust this so the the flap sits higher and tracks into the groove at the top?
asked 3 years ago
krbarker
on 29 cu. ft. French Door Refrigerator
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answer 1
To raise the height of the flap between the doors so it can follow the track, please try adjusting the side-to-side leveling of the refrigerator by turning the front leveling legs to raise the left side, as needed. If the flap still doesn't reach the track, you may need to raise the height of the door by inserting the fastener rings that came with the refrigerator; please refer to page 16 of the user manual. The manual can be downloaded as a pdf file from this website for your convenience. For further assistance, please call 800-SAMSUNG to speak with an agent who will be happy to help you resolve this issue.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

Refrigerator model RFG298AARS, where are the air vents in the freezer compartment?

Frost has formed on items in the freezer compartment. Troubleshooting guide says may be blocked air ducts, but I can't find them. Please advise.
asked 3 years, 4 months ago
Ronnymc
Texas
on 29 cu. ft. French Door Refrigerator
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answer 1
Thanks for the question. The air vents are in the back of the freezer behind the bin, so could become blocked if a package were to fall behind the freezer bin. It is also possible that the drawer is not closing and sealing properly, which you may be able to correct by reindexing the drawer rollers as instructed in the troubleshooting guide.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Is model RFG298AA approved for an IRS energy credit since it is an "energy star" appliance?

What is the Tax Credit Certification Statement for this product?
asked 3 years, 4 months ago
davenjoa
Newport News, VA
on 29 cu. ft. French Door Refrigerator
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answer 1
The IRS energy credits are for structural enhancements to your primary residence, like doors, windows, insulation, high-efficiency HVAC systems and the like. Credits for appliances are sometimes provided by your local utility company -- check with them.
answered 3 years, 2 months ago
TexasEd
Texas
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Question

What triggers the red light on the water filter for ice and water from the unit: gallons, decrease in flow, time? T

The owners manual says that the light glows pink after 270 gallons, red after 300 gallons, this indicates that it is measuring volume passing through the filter but, it also says six months, indicating that it may be on a timer. Or does it actually measure how well the filter is functioning and when it is functioning at reduced capacity. Ours never glowed pink, but went straight to red after only 5 months and we don't use it much as there is only the two of us and we also have bottled water. We are on a public well system. Can we reset and continue to use or should we change it.
asked 3 years, 7 months ago
merbo
Mississippi
on 29 cu. ft. French Door Refrigerator
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answer 1
The filter indicator light is triggered by a combination of capacity and time. For best performance, Samsung recommends replacing the filter when it is indicated to do so. Failing to replace the filter in a timely manner could lead to poor-tasting water and clogs that could prevent the functioning of the icemaker and water dispenser.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

How long should fridge remain cool during power outage?

I have a new French door 29cf refrigerator. The power just went out for 2 hours and the temperature rose almost 20deg. The refrigerator remained closed during entire outage. 20degs in only 2 hours seems like alot.
asked 2 years, 10 months ago
dhkrueger
Michigan
on 29 cu. ft. French Door Refrigerator
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answer 1
There are many variables that can affect how long the refrigerator will remain cool inside when there is no power to the unit. Even if the door is closed, factors like the temperature outside of the unit, humidity level, how full the fridge and freezer are, and whether the items stored inside had already cooled or were recently placed in the fridge can all impact how long it will remain cool.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
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Question

My new 28.5 cu ft black refrigerator is not flat on the sides.

It has a slight indentation where the bottom freezer starts.The black color has a contrast difference in this area. It makes the side panels look like they are not completely flat. Is this common on this model?
asked 3 years, 4 months ago
Dodson
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. The sides of the refrigerator should be reasonably uniform in color and texture. If yours is not, I would suggest contacting your retailer or 800-SAMSUNG for assistance determining your options.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

I have a RFG298AA and my freezer temp. is set at 0 degrees F. I have a lot of ice clumping in the upper ice maker, to the degree that it jambs the dis

asked 3 years ago
Vette18940
32128
on 29 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. Please try lowering your freezer temperature to the recommended -2°F or lower and check the opening to the ice bucket to make sure it isn't stuck in the open position, allowing warmer air in that could result in fluctuating temperatures and ice melting and refreezing. The doors should also be checked for proper leveling to ensure a tight seal between the ice chute and bucket when the left door is closed.

After making the necessary adjustments, remove the bucket and discard any clumps of ice. Press the Test button on the icemaker to reset it, making sure to catch any spilled water from the tray when it rotates then refills. Replace the bucket, ensuring it locks in place securely.

If the issue persists, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

What product do you recommend to cover a white scratch on the front of my black RFG298 refrigerator?

asked 2 years, 11 months ago
pharmd2956
Wheeling, WV
on 29 cu. ft. French Door Refrigerator
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answer 1
I’m sorry to hear your RFG298AABP is scratched. Unfortunately, Samsung does not have touch up paint available. I would suggest contacting your local appliance, hardware or home improvement store for assistance repairing the scratch or finding a suitable alternative.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

display/control panel is blinking 8,s

how do i fix this
asked 2 years, 11 months ago
blinker
98036
on 29 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you have an error code displayed on your RFG298AABP. These codes are part of an internal diagnostic system that will help guide a qualified technician to identify the cause of an issue and find a solution. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Why doesn't the crushed ice feature work?

Cubed iced is dispensed using both cubed and crushed ice settings.
asked 2 years, 6 months ago
lws1
Richland, WA
on 29 cu. ft. French Door Refrigerator
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answer 1
Thanks for the question. If your icemaker is consistently dispensing the wrong type of ice, it's possible there's a buildup of ice at the dispenser opening, preventing the door flap from opening or closing appropriately. Please follow this link to open the Troubleshooting Guide, then select "Troubleshooting > Water And Ice" > "Ice" > "Ice Maker Is Dispensing The Wrong Type Of Ice": http://support-us.samsung.com/cyber...

If the problem persists after reviewing these tips, your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
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