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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
29 cu. ft. French Door Refrigerator

Customer Questions & Answers:
52 Questions
 | 
55 Answers

Questions & Answers for samsung 29 cu. ft. French Door Refrigerator

Question

RFG298AABP had frost build up in freezer for several days, then freezer stopped working. It started working again after everything thawed out.

What would have caused the freezer to stop running and then to start working again? What do we need to do to ensure this does not happen again?
asked 3 years, 2 months ago
RibBones
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. I can't tell you what caused the freezer to stop working entirely, but I can tell you that excessive frost can effect the ability of the freezer to operate efficiently. If you had packages that had fallen behind the main freezer drawer bin that were blocking the vents, this could lead to excessive frost and prevent the freezer from cooling properly.

I would suggest visiting the troubleshooting guide to review the articles related to frost by clicking the link below then selecting "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...

If the frost returns, please try these suggestions to correct the issue. If the freezer stops working again, I would suggest using the link provided in the article to request service in order to determine the cause and how to fix it.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a RFG298AA and my freezer temp. is set at 0 degrees F. I have a lot of ice clumping in the upper ice maker, to the degree that it jambs the dis

asked 3 years, 2 months ago
Vette18940
32128
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please try lowering your freezer temperature to the recommended -2°F or lower and check the opening to the ice bucket to make sure it isn't stuck in the open position, allowing warmer air in that could result in fluctuating temperatures and ice melting and refreezing. The doors should also be checked for proper leveling to ensure a tight seal between the ice chute and bucket when the left door is closed.

After making the necessary adjustments, remove the bucket and discard any clumps of ice. Press the Test button on the icemaker to reset it, making sure to catch any spilled water from the tray when it rotates then refills. Replace the bucket, ensuring it locks in place securely.

If the issue persists, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How long should fridge remain cool during power outage?

I have a new French door 29cf refrigerator. The power just went out for 2 hours and the temperature rose almost 20deg. The refrigerator remained closed during entire outage. 20degs in only 2 hours seems like alot.
asked 3 years ago
dhkrueger
Michigan
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are many variables that can affect how long the refrigerator will remain cool inside when there is no power to the unit. Even if the door is closed, factors like the temperature outside of the unit, humidity level, how full the fridge and freezer are, and whether the items stored inside had already cooled or were recently placed in the fridge can all impact how long it will remain cool.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I unlock the wheels on my Fridg #rfg298aabp

asked 2 years, 10 months ago
sprifit
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The wheels on the RFG298AABP do not have a locking mechanism. If the refrigerator is not moving easily, it's possible the front leveling legs are in the down position. To raise the legs so the refrigerator is resting on the wheels instead, insert a flat head screwdriver between the grooves on the leg and rotate it until it's off the ground.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i spilled something under one of the tempered glass shelves.

How do i remove the tempered glass to clean under it?
asked 2 years, 9 months ago
dbaylock
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The shelf above the crisper drawers can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "Maintenance ► Cleaning the Refrigerator ► How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why doesn't the crushed ice feature work?

Cubed iced is dispensed using both cubed and crushed ice settings.
asked 2 years, 8 months ago
lws1
Richland, WA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. If your icemaker is consistently dispensing the wrong type of ice, it's possible there's a buildup of ice at the dispenser opening, preventing the door flap from opening or closing appropriately. Please follow this link to open the Troubleshooting Guide, then select "Troubleshooting > Water And Ice" > "Ice" > "Ice Maker Is Dispensing The Wrong Type Of Ice": http://support-us.samsung.com/cyber...

If the problem persists after reviewing these tips, your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the water spigot in the door suppose to point toward the door or away from the door?

The picture I see here shows the spigot pointing out from the door, the one on my brand new refrigerator points into the door making dispensing into the container difficult and the water shoots to the back of the dispenser and down the front of the refrigerator. From looking up at the spigot on my refrigerator it looks reversed from what it looks like in the picture here in the gallery. I believe mine is put in backwards
asked 5 years ago
Marylou
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Our spigot points to the rear of the door. I like this as it directs the water stream towards the back of the glass and not directly on the ice in the glass. This helps prevent splashing water on the ice. Ours works well.
answered 4 years, 10 months ago
skihoser
South Dakota
0points
0out of 0found this answer helpful.
Question

Do the twin icemakers in the RFG298 model have automatic shutoff when the bins are full?

I can not find any reference to an outomatic shutoff system in either ice bin when full. Right now I have turned off icemaking using the control panel on the door. Is this necessary?
asked 4 years, 10 months ago
skihoser
South Dakota
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, both ice makers will automatically stop ice production when the bins are full. Note: the ice makers are independent of one another.
answered 4 years, 10 months ago
MrSamsungHA
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the ice make so much noise when it is dropped into the bin?????

Is there a fix to make this event quieter? It is loud enough to have awakened us - seems like a design issue that should be corrected. Help.
asked 4 years, 1 month ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The sound you describe is normal for ice dropping several inches into a cold plastic bin, and should diminish once ice cubes accumulate inside the bin. We appreciate your feedback though and I will share your comments with the team.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

what is the best humidity setting for vegetable and fruit bins?, thanks

asked 4 years, 1 month ago
kelton
albuquerque
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Different fruits and vegetables have different storage needs with regard to the humidity level, so I would suggest consulting a produce expert for details. To give you an example, items like lettuce, spinach and berries prefer high humidity (over 90%), while onions and squash prefer lower relative humidity (under 80%). Since the RFG298AABP features Samsung's signature Twin Cooling Plus system, which maintains an optimally high humidity level (over 70%) throughout the refrigerator, your produce should last longer compared to conventional systems regardless of the setting on the drawer. The drawer lever can complement the Twin Cooling, however: open the lever for lower humidity-loving fruits and veggies, and close the lever to increase it.

Thanks for the question,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what exactly does the energy saver do and when should it be used? thanks

asked 4 years, 1 month ago
kelton
albuquerque
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RFG298AABP's Energy Saver feature turns off the low-wattage heater that helps to evaporate condensation between the doors. Condensation is more likely to occur in hot and humid climates or seasons. Samsung has given customers the option of turning this heater off to save energy during dryer seasons, like the winter months, or for those who live in dry climates. When Energy Saver is on, the heater is off.

Thanks for the question,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is there severe condensation on anything put in the refrigerator within the 1st hour

refrig delivered week ago thought i had the best of the best well today i went to use broccoli purchased yesterday, and salad mixture in food saver cannisters.. well lettuce in cannisters severly condensated, therefore salad mixture all bad, broccoli bought yesterday, stems wilted. refrigerator is set and -2 and 38 respectively, according to manufactors book..... well what should i do... its sunday and the web site says within 2 business days someone will contact me........ meanwhile major dollar purchase later,,,, i am waiting and loosing the use of food due to temperatures of the refrigerator.
asked 4 years ago
aldibran
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Samsung's Twin Cooling Plus system in the RFG298 is designed to maximize the humidity in the refrigerator to help keep food fresh longer. It's important, however, that the refrigerator temperature be set at the appropriate level and be given the appropriate amount of time to cool. If, after 24 hours, the refrigerator and freezer are not cooling properly, then please review the tips posted in the User Manual and in the Troubleshooting Guide on this website; click here: http://support-us.samsung.com/cyber...

A couple of considerations to note:
• Condensation results from the moisture in warm, humid air coming in contact with a colder surface. If excessive condensation is developing in your refrigerator, try to determine where the warm air is coming from. Is the door being opened frequently? Is the door gasket not sealing properly? The Troubleshooting Guide helps address this.

• Since many types of produce rely on moisture to stay fresh, condensation itself should not cause them to wilt. I would recommend storing the produce in the vegetable crisper drawers.

I hope this helps to resolve your issue. If you require service, please contact 800-SAMSUNG to speak with an agent who can assist you.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice crystals/frost forming

Why is frost forming on items in the bin with the bottom ice maker and on items in the "door" area (where you would stand up a pizza)? How do I make it stop?
asked 4 years ago
daktigger13
California
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you have frost developing in your freezer. Frost is usually caused by either the freezer drawer not closing properly or by inadequate ventilation inside the freezer. Please use the following link to open the Troubleshooting Guide, then select "Operation" > "Freezer" > "Frost in the Freezer": http://support-us.samsung.com/cyber...

If these articles do not help you resolve this issue, then your RFG298AABP may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My lettuce is turning brown after 1-2 days. Why is this?

I have my humidity set to high.
asked 3 years, 11 months ago
LinGA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your lettuce did not stay fresh more than 1-2 days. While Samsung's Twin Cooling Plus system is designed to help prolong the life of fresh produce by optimizing the humidity level, there is no way to know how fresh the produce is before it gets to your home. The temperature of the refrigerator can also effect the shelf-life of produce, so adjusting the temperature and humidity settings, and even changing the location of where particular items are stored may effect their freshness.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where should the humidy setting be for vegebales? On the low side or high?

asked 3 years, 11 months ago
custom
McKinney, TX
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Different fruits and vegetables have different storage needs with regard to the humidity level. To give you an example, items like lettuce, spinach and berries prefer high humidity (over 90%), while onions and squash prefer lower relative humidity (under 80%). Since the RFG298AABP features Samsung's signature Twin Cooling Plus system, which maintains an optimally high humidity level (over 70%) throughout the refrigerator, your produce should last longer compared to conventional systems regardless of the setting on the drawer. The drawer lever can complement the Twin Cooling, however: open the lever for lower humidity-loving fruits and veggies, and close the lever to increase it. A helpful trick to remember which produce loves higher humidity is to think of what items are kept on the sides of the produce aisle in the grocery stores (where they receive frequent "mistings" of water) and which are not.

Thanks for the question!
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I turn off the light in the refrigerator?

can you please tell me how i can turn off the inside light of the refrigerator ? i am turning it off for the sabbath and then will be turning it back on .
asked 3 years, 10 months ago
imass
New York
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is a way to "trick" most Samsung French Door refrigerators, including the RFG298, into thinking the doors are closed when they're not, which will cause the lights inside the refrigerator to remain off even when the doors are open. Here's how: 1) Find the two locations on the top of the plastic piece above the front of the refrigerator where the word 'switch' is embossed in raised letters. 2) Tape strong magnets just below these two locations, on the front of the plastic cover. Once both magnets are placed correctly, the lights will turn off. 3) The freezer lights are controlled by a button that gets compressed when the drawer is closed. The button is located on the left side of the freezer wall. Simply tape the button down during the Sabbath, and the lights will remain off. It is important to note that if the refrigerator thinks the doors are closed when in fact they are open, the fan may come on with the door open and dissipate all the cold air from inside the unit. The magnets should be removed when Sabbath is over.

Thank you!
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is the advantage and when should I use the energy saver mode

asked 3 years, 10 months ago
dforcone
bloomingdale IL
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RFG298AABP's Energy Saver button turns off the low-wattage heater that helps to evaporate condensation between the doors. Condensation is more likely to occur in hot and humid climates or seasons. Samsung has given customers the option of turning this heater off to save energy during dryer seasons, like the winter months, or for those who live in dry climates. When Energy Saver is on, the heater is off.

Thank you for the question!
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

HOW DO YOU TURN THE LOWER ICE MAKER OFF THAT IS IN THE FREEZER?

asked 3 years, 10 months ago
JETHRO
TEXAS
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn the lower icemaker off on your RFG298AABP, press the Ice Off button on the control panel multiple times to toggle through the options until the corresponding icon on the display illuminates.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new 28.5 cu ft black refrigerator is not flat on the sides.

It has a slight indentation where the bottom freezer starts.The black color has a contrast difference in this area. It makes the side panels look like they are not completely flat. Is this common on this model?
asked 3 years, 7 months ago
Dodson
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The sides of the refrigerator should be reasonably uniform in color and texture. If yours is not, I would suggest contacting your retailer or 800-SAMSUNG for assistance determining your options.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Need bottom ice maker assembly drawing

The bottom ice maker assembly has come apart and is hanging down into the ice maker. Need assembly drawing to put back together. There is an ice tray, sensor wire, and one other module.
asked 3 years, 6 months ago
brentnjan
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the icemaker in your RFG298AABP has come apart. Samsung recommends having this serviced by a qualified technician to avoid damage to your refrigerator or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
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