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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
29 cu. ft. French Door Refrigerator

Customer Questions & Answers:
52 Questions
 | 
55 Answers

Questions & Answers for samsung 29 cu. ft. French Door Refrigerator

Question

How do I turn off the light in the refrigerator?

can you please tell me how i can turn off the inside light of the refrigerator ? i am turning it off for the sabbath and then will be turning it back on .
asked 3 years, 11 months ago
imass
New York
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is a way to "trick" most Samsung French Door refrigerators, including the RFG298, into thinking the doors are closed when they're not, which will cause the lights inside the refrigerator to remain off even when the doors are open. Here's how: 1) Find the two locations on the top of the plastic piece above the front of the refrigerator where the word 'switch' is embossed in raised letters. 2) Tape strong magnets just below these two locations, on the front of the plastic cover. Once both magnets are placed correctly, the lights will turn off. 3) The freezer lights are controlled by a button that gets compressed when the drawer is closed. The button is located on the left side of the freezer wall. Simply tape the button down during the Sabbath, and the lights will remain off. It is important to note that if the refrigerator thinks the doors are closed when in fact they are open, the fan may come on with the door open and dissipate all the cold air from inside the unit. The magnets should be removed when Sabbath is over.

Thank you!
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the best setting for the deli drawer, 'chill' or 'deli'? We mostly store deli meats and cheeses in it.

asked 3 years, 11 months ago
melanier
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung recommends storing deli meats and cheeses on the colder 34°F "Chilled" setting on the Cool Select Pantry Drawer. For more information and examples of which settings are recommended for which types of products, please refer to page 28 of the User Manual which can be downloaded as a pdf file from this website for your convenience.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is the advantage and when should I use the energy saver mode

asked 3 years, 10 months ago
dforcone
bloomingdale IL
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RFG298AABP's Energy Saver button turns off the low-wattage heater that helps to evaporate condensation between the doors. Condensation is more likely to occur in hot and humid climates or seasons. Samsung has given customers the option of turning this heater off to save energy during dryer seasons, like the winter months, or for those who live in dry climates. When Energy Saver is on, the heater is off.

Thank you for the question!
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

HOW DO YOU TURN THE LOWER ICE MAKER OFF THAT IS IN THE FREEZER?

asked 3 years, 10 months ago
JETHRO
TEXAS
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn the lower icemaker off on your RFG298AABP, press the Ice Off button on the control panel multiple times to toggle through the options until the corresponding icon on the display illuminates.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What triggers the red light on the water filter for ice and water from the unit: gallons, decrease in flow, time? T

The owners manual says that the light glows pink after 270 gallons, red after 300 gallons, this indicates that it is measuring volume passing through the filter but, it also says six months, indicating that it may be on a timer. Or does it actually measure how well the filter is functioning and when it is functioning at reduced capacity. Ours never glowed pink, but went straight to red after only 5 months and we don't use it much as there is only the two of us and we also have bottled water. We are on a public well system. Can we reset and continue to use or should we change it.
asked 3 years, 10 months ago
merbo
Mississippi
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The filter indicator light is triggered by a combination of capacity and time. For best performance, Samsung recommends replacing the filter when it is indicated to do so. Failing to replace the filter in a timely manner could lead to poor-tasting water and clogs that could prevent the functioning of the icemaker and water dispenser.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

refrigerator temp

I set my RFG298AABP refrigerator to 34 degrees. Every time I check the temperature it reads 35 to 40 degrees. I have had this unit around four months. House temperature is kept at 68 degrees. In the summer it will be set at 80 degrees house temperature. Should I worry that if it doesn't cool to 34 degrees now will it really struggle this summer. I have checked the temperature with different thermometers in different locations. Thanks in advance for your help.
asked 3 years, 8 months ago
ew11pw08
Deltona Florida
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. When installed and working properly, the RFG298 is capable of maintaining cold internal temperatures despite warm room temperatures.

It is not unusual for the digital temperature on the display to vary by up to 4 degrees compared to the actual temperature in the refrigerator or freezer, and it is very difficult to get an accurate temperature reading inside the compartments because:
- Hot air rises, and cold air falls. This can effect the shelf temperatures.
- Opening the door to read the thermometer allows cold air to escape, and warm air to enter causing an innaccurate temperature reading.
- Refrigeration thermometers are calibrated differently than regular household thermometers.

That said, if there is a significant difference in the temperature readings inside your refrigerator or freezer compared to the display (greater than + or - 4°F), your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new 28.5 cu ft black refrigerator is not flat on the sides.

It has a slight indentation where the bottom freezer starts.The black color has a contrast difference in this area. It makes the side panels look like they are not completely flat. Is this common on this model?
asked 3 years, 7 months ago
Dodson
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The sides of the refrigerator should be reasonably uniform in color and texture. If yours is not, I would suggest contacting your retailer or 800-SAMSUNG for assistance determining your options.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Need bottom ice maker assembly drawing

The bottom ice maker assembly has come apart and is hanging down into the ice maker. Need assembly drawing to put back together. There is an ice tray, sensor wire, and one other module.
asked 3 years, 7 months ago
brentnjan
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the icemaker in your RFG298AABP has come apart. Samsung recommends having this serviced by a qualified technician to avoid damage to your refrigerator or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Refrigerator model RFG298AARS, where are the air vents in the freezer compartment?

Frost has formed on items in the freezer compartment. Troubleshooting guide says may be blocked air ducts, but I can't find them. Please advise.
asked 3 years, 6 months ago
Ronnymc
Texas
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The air vents are in the back of the freezer behind the bin, so could become blocked if a package were to fall behind the freezer bin. It is also possible that the drawer is not closing and sealing properly, which you may be able to correct by reindexing the drawer rollers as instructed in the troubleshooting guide.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is model RFG298AA approved for an IRS energy credit since it is an "energy star" appliance?

What is the Tax Credit Certification Statement for this product?
asked 3 years, 6 months ago
davenjoa
Newport News, VA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The IRS energy credits are for structural enhancements to your primary residence, like doors, windows, insulation, high-efficiency HVAC systems and the like. Credits for appliances are sometimes provided by your local utility company -- check with them.
answered 3 years, 5 months ago
TexasEd
Texas
0points
0out of 0found this answer helpful.
Question

why does the filter light come on when this is brand new?

asked 3 years, 5 months ago
kat5469
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The filter light on your RFG298 is designed to stay illuminated but change color to indicate the status of your filter. When it is new or recently reset it should be blue, then change to pink at about 5 months based on average usage. When it turns red at about 6 months it's time to change the filter. If the filter indicator light on your new RFG298 is different than what I've described, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Refrigerator rfg298aabp - is the filter light supposed to be on all time? does it change from bluish to orange then red near end of filter life?

asked 3 years, 4 months ago
BG00
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the filter indicator light on your RFG298AABP control panel is designed to remain illuminated but change color over time, as described on page 22 of the user manual, from blue to light pink or amber (which may also appear orange) to red. When the light is red, the filter should be replaced with a new cartridge.

Thank you for the question,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a way to restore the finsih to a dull scratched ice/water dispenser panel RFG298AABP (black finish)?

I had the refrigerator three months when I noticed the ice/water dispenser panel was dull and scratched where the glass you are filling leans againg the refrigerator. Only two adults use this refrigerator and nothing sharp or rough has been used. If it looks this bad at three months, what will it look like in three years? Is there a way to restore the finsih?
asked 3 years, 3 months ago
pharmd2956
Wheeling, WV
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. I would suggest applying a small amount of WD40 to a clean, dry, lint-free cloth, then wiping down the dispenser area, being careful to remove any excess to prevent it from getting into your glass. The WD40 should help to remove any mineral deposits or debris, and leave a more lustrous finish.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

RFG298AABP had frost build up in freezer for several days, then freezer stopped working. It started working again after everything thawed out.

What would have caused the freezer to stop running and then to start working again? What do we need to do to ensure this does not happen again?
asked 3 years, 3 months ago
RibBones
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. I can't tell you what caused the freezer to stop working entirely, but I can tell you that excessive frost can effect the ability of the freezer to operate efficiently. If you had packages that had fallen behind the main freezer drawer bin that were blocking the vents, this could lead to excessive frost and prevent the freezer from cooling properly.

I would suggest visiting the troubleshooting guide to review the articles related to frost by clicking the link below then selecting "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...

If the frost returns, please try these suggestions to correct the issue. If the freezer stops working again, I would suggest using the link provided in the article to request service in order to determine the cause and how to fix it.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My ice maker in the door doesn't produce ice.

I have pressed the reset button several times and it will produce one set of cubes and then stop producing ice. Any suggestions?
asked 3 years, 3 months ago
cliffy
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If your icemaker will produce a tray of ice when the Test button is pressed but will not continue to produce ice automatically, and the icemaker is turned on and the refrigerator and freezer temperatures are set to the recommended 38°F and -2°F, respectively, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How does the humidity slide work on the vegetable and fruit drawers?

asked 3 years, 3 months ago
Joemcs
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Different fruits and vegetables have different storage needs with regard to the humidity level. To give you an example, items like lettuce, spinach and berries prefer high humidity (over 90%), while onions and squash prefer lower relative humidity (under 80%). Since the RFG298AABP features Samsung's signature Twin Cooling Plus system, which maintains an optimally high humidity level (over 70%) throughout the refrigerator, your produce should last longer compared to conventional systems regardless of the setting on the drawer. The drawer lever can complement the Twin Cooling, however: open the lever for lower humidity-loving fruits and veggies, and close the lever to increase it. A helpful trick to remember which produce loves higher humidity is to think of what items are kept on the sides of the produce aisle in the grocery stores (where they receive frequent "mistings" of water) and which are not.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my ice maker not working

asked 3 years, 3 months ago
chedder
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several factors that can effect the ability of your RFG298AABP icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water when you press the Test button, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a RFG298AA and my freezer temp. is set at 0 degrees F. I have a lot of ice clumping in the upper ice maker, to the degree that it jambs the dis

asked 3 years, 2 months ago
Vette18940
32128
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please try lowering your freezer temperature to the recommended -2°F or lower and check the opening to the ice bucket to make sure it isn't stuck in the open position, allowing warmer air in that could result in fluctuating temperatures and ice melting and refreezing. The doors should also be checked for proper leveling to ensure a tight seal between the ice chute and bucket when the left door is closed.

After making the necessary adjustments, remove the bucket and discard any clumps of ice. Press the Test button on the icemaker to reset it, making sure to catch any spilled water from the tray when it rotates then refills. Replace the bucket, ensuring it locks in place securely.

If the issue persists, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Electrical power requirements for refrigerator ?

I'm running a dedicated circuit for my new refrigerator - what is the minimum capacity circuit breaker I should install ? Thank you
asked 3 years, 3 months ago
Everardo
Stockton, CA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RFG298 refrigerator is rated for 115V/60 Hz and 11.6 amps.

Thanks for choosing Samsung,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What product do you recommend to cover a white scratch on the front of my black RFG298 refrigerator?

asked 3 years, 2 months ago
pharmd2956
Wheeling, WV
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear your RFG298AABP is scratched. Unfortunately, Samsung does not have touch up paint available. I would suggest contacting your local appliance, hardware or home improvement store for assistance repairing the scratch or finding a suitable alternative.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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