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Water & Ice not working after new installation
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RFG297HDRS

Customer questions and answers for
RFG297HDRS

Customer questions and answers:
36 Questions
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37 Answers

Customer questions and answers for samsung RFG297HDRS

Question

what is the water filter recommend to RFG297HDRS

asked 1 year, 7 months ago
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scarillo
on RFG297HDRS
+1point
1out of 1found this question helpful.
1 answer
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answer 1
The replacement water filter for model RFG297HDRS is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung
answered 1 year, 7 months ago
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MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

On door at water dispenser is OFo for freezer and refrigerator.Not cold, what do we do?

asked 1 year, 8 months ago
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llcoolj77
Huntersville,NC
on RFG297HDRS
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answer 1
The letters "OF" on the display of your RFG297HDRS indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Freezer buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 1 year, 8 months ago
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MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

I have a RFG297HD and it has spontaneously sprung a leak in the ice maker.

Is the valve frozen open? Do I need to defrost it?
Tags: ice maker
asked 1 year, 7 months ago
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Stophy
Oregon
on RFG297HDRS
-1point
0out of 1found this question helpful.
1 answer
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answer 1
I had the same issue...just happened, flooded the entire kitchen and came through the basement ceiling...
answered 10 months ago
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wrboa
annapolis, MD
0points
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Question

Set screw for refrigerator

I just bought a Samsung refrigerator and I need a set screw for the door handle. Is that something I can buy in a hardware store or can you send me one. The model is RFG297HDRS
asked 1 year, 7 months ago
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kathkas
pittsburgh
on RFG297HDRS
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answer 1
For information and availability of Samsung parts for your RFG297HDRS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 1 year, 7 months ago
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MsSamsung
SamsungHQ
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0out of 0found this answer helpful.
Question

Our refrigerator is making all kinds of electronic noises. Is this normal?

We've had our refrigerator for about three months. After about a month it started making electronic noises. It is definitely NOT the ice maker. It's kind of like living with a rocket ship and is annoying.
asked 1 year, 6 months ago
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melr
on RFG297HDRS
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answer 1
I'm sorry to hear your RFG297HDRS is making noises. Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for explanations and troubleshooting suggestions: http://support-us.samsung.com/cyber...

If these suggestions do not help to resolve your concern, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 1 year, 6 months ago
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MsSamsung
SamsungHQ
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0out of 0found this answer helpful.
Question

I would like to purchase an Ice Bucket for the Freezer

What is the part # and cost?
asked 1 year, 6 months ago
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milaspen3
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RFG297HD, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 1 year, 6 months ago
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MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a refrigerator model RFG297HDRS. Is there a way to calibrate the temperature sensor?

I have a refrigerator model RFG297HDRS. Is there a way to calibrate the temperature sensor? I compared the fridge display to a thermocouple I borrowed from my lab. The temp on the fridge is off by 6 degrees F (cooler) then the Omega Thermocouple. This is bad because setting the fridge to its coolest setting 34 deg F; just gets the actual temp to 40 deg F. So is there a way to calibrate the fridge sensor?
Tags: temp sensor, calibrate
asked 1 year, 3 months ago
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InDuluthMN
on RFG297HDRS
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answer 1
While it isn't unusual for the set temperature to vary by up to 4°F from a thermometer placed inside due to variations from one shelf to another, the thermometer's calibration, and the effect that opening the door has on the internal temperature, if yours is varying by more than that it may require service. There is no manual control for recalibrating.

To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 1 year, 3 months ago
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MsSamsung
SamsungHQ
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0out of 0found this answer helpful.
Question

Are the HAF-CIN/EXP and HAF-CIN water filters the same?

asked 1 year, 2 months ago
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Trsintexas
Tulsa, OK
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, these filters are the same, and can also be identified with the part number #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368.

- Ms. Samsung
answered 1 year, 2 months ago
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MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the replacement water filter part #.

Tags: miscellaneous, Water & Ice
asked 4 months ago
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e1v2harris
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/RFG297HDRS/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 4 weeks ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

What type water filter do I purchase?

Tags: compatibility, what to buy
asked 1 year, 2 months ago
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Username 
Tamona
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RFG297HDRS is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

- Ms. Samsung
answered 1 year, 2 months ago
Customer Avatar
Username 
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water dispenser with slow flow

Refrigerator Model: RFG297HDRS/XAA

The water dispenser was working fine, but filter light came on, so I installed a new one. Then the water flow slowed down to a trickle, could there be something blocking the tube a little?

Or, what should I do? I even bought a new filter thinking that was the problem but No, it's not.
Tags: Water & Ice
asked 10 months ago
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MrPC
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348554&modelname=RFG297HDRS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
Customer Avatar
Username 
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

replacement

how do I delete the first refrig - the 29 cu ft one? We now have the 31 cu ft one only.
asked 8 months ago
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lexowner
Lexington, KY, USA
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, there is not a way to remove any registered items from your online account. Please know that Samsung is aware that customers wish to have the ability to remove any registered products they no longer own from their accounts. At this time, the only recommendation we can you make would be to delete the account associated with the products you no longer own and create a new one.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Removing the two clear plastic panels above Cool Select Pantry for cleaning

There are two frosted plastic panels above the Cool Select Pantry. I cannot clean around the edges unless I can remove them. Can you please tell me how to safely remove them?
Tags: miscellaneous, maintenance
asked 7 months ago
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Username 
Roobios
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to pages 17-18 of your user manual for more info on how to remove these panels. If your user manual is not handy, please refer to the PDF copy.

http://downloadcenter.samsung.com/content/UM/201209/20120917142657772/DA68-02488A_0.8.pdf

Additionally, you may wish to refer to this FAQ article on cleaning.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000971&fm_seq=1139

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

the kick plate was cracked when we were delivered this product

The manager in the store said samsung would replace it to ask for a new one from the online service person
can you help tanks
asked 6 months ago
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mammascotland
Bloomfield, IN 47424, USA
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung. This is incorrect. This kind of physical damage falls outside our warranty. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

Does this Fridge have any smart power meter capability?

Tags: power, networking
asked 3 months, 2 weeks ago
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DToadMan
Issaquah, Wa
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have conferred with our resident home appliance expert and believe you are referring to Smart Grid technology. This technology is still emerging. Samsung has added some Ethernet ports to some of its home appliances, but this technology is not available on your refrigerator.

http://www.samsungvillage.com/blog/2012/03/smart-grid-going-green-with-energy-management.html

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 2 weeks ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Filter

I need a filter for my refrigerator. However I have a revers osmosis system in my house and not require my water to be filtered again.

Does Samsung offer a "Dummy filter"
Tags: Water & Ice
asked 1 month, 1 week ago
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BeRadd
Morton, IL, USA
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421038&modelname=RFG297HDRS&modelcode=RFG297HDRS%2FXAA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month ago
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SamsungTech42
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