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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
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How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
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How to set ideal temperature settings for freezer and refrigerator
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RF220NCTASR/AA ice maker not making much ice at all
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I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
RFG297HDRS

Customer Questions & Answers:
68 Questions
 | 
65 Answers

Questions & Answers for samsung RFG297HDRS

Question

replacement

how do I delete the first refrig - the 29 cu ft one? We now have the 31 cu ft one only.
asked 2 years ago
lexowner
Lexington, KY, USA
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, there is not a way to remove any registered items from your online account. Please know that Samsung is aware that customers wish to have the ability to remove any registered products they no longer own from their accounts. At this time, the only recommendation we can you make would be to delete the account associated with the products you no longer own and create a new one.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Water dispenser with slow flow

Refrigerator Model: RFG297HDRS/XAA

The water dispenser was working fine, but filter light came on, so I installed a new one. Then the water flow slowed down to a trickle, could there be something blocking the tube a little?

Or, what should I do? I even bought a new filter thinking that was the problem but No, it's not.
asked 2 years, 1 month ago
MrPC
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348554&modelname=RFG297HDRS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

Samsung French Door Refrigerator - Model #RF26aAEWP/XAA, Serial # JJOF4GBB801997R.

I would like to order an additional freezer divider, but after extensive search was unable to locate a part number. Please provide part number and instructions to order this part. Thank you!
asked 2 years, 1 month ago
roxydog
glendale az
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can find all the parts for this freezer here: http://www.samsungparts.com/Products/Parts_and_Accessories/RFG297HDWP/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Very loud poping and cracking noise

I don't want to call a service tech because this loud noise comes out of know where and the tech may not be there when it happens. I am about to get another refg if this loud noise does not stop

The question is will this noise ever stop..I know you say that this is normal in your information section but this is just to loud and consistent.

I feel the machine will stop working the minute the warrant is up.

Any suggestions would be greatly appreciated
asked 2 years, 2 months ago
tcwie
bay area
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. I don't know when or if the sound will stop. I expect that because it happens at random intervals that it's the ice being harvested for your dispenser.

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Are the HAF-CIN/EXP and HAF-CIN water filters the same?

asked 2 years, 6 months ago
Trsintexas
Tulsa, OK
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, these filters are the same, and can also be identified with the part number #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What type water filter do I purchase?

asked 2 years, 6 months ago
Tamona
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RFG297HDRS is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Refrigerator makes an intermintent noise, what could that be?

My refrigerator started to make a noise right after we bought it. It sounds like the fan or somethin is hitting something else inside the fridge, is that normal?
asked 2 years, 7 months ago
MrPC
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises your refrigerator makes are normal and can be controlled by properly leveling the refrigerator and ensuring it has the minimum recommended clearance, and others may require service. If the fan sounds as though it is hitting something, service is probably necessary. To review a list of noises and troubleshooting tips, please click here: http://support-us.samsung.com/cyber...

To initiate the service process, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I recently bought a samsung refrigerator and I am missing the little tray that fits at the bottom of the water/ice dispenser on the front of the door.

How do I get one?
asked 2 years, 7 months ago
Anonymous
waxhaw, nc
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can assist you with ordering any missing parts from your RFG297HDRS.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new Samsung FRG297HDRS refrigerator doesn't maintain 36 degrees F when run in the energy saving mode?

I have the refrigerator set at -2 for the freezer and 36 degrees for the refrigerator part. I put a thermometer in the refrigerator over eight hours ago before going to bed. When I opened the refrig after 4Am this morning, the interior temperature was at 46 degrees - not 36 degrees as set. It had not been opened in over 8 hours. What is going on? I've had the refrig now for over two weeks and discovered this problem after having the icebox for one week and finding it warmer than usual inside. That is when I got the thermometer to check the temperature. After discovering the problem I turned on the power cold/freeze modes and after some hours the refrig reached the temperatures that I had set but now I see it is not maintaining them. Should I not use the energy saving mode?
asked 2 years, 7 months ago
egpiano
Oro Valley, AZ
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry to hear your RFG297HDRS is not maintaining the set temperature. While it isn't unusual for the displayed temperature to vary by up to 4°F compared to a household thermometer for a variety of reasons, if the temperature varies more than that it's possible that service will be necessary. Please check the vents in the back of the refrigerator and freezer to make sure there are no packages blocking them, and check for sufficient clearance around the outside of the refrigerator. Samsung recommends leaving at least 3/8" on the top and sides and 1" behind it for air flow. The Energy Saver mode is actually responsible for deactivating the low-wattage heater between the doors which helps to evaporate moisture from humidity, and is not likely to effect the cooling system operation.

If the problem persists, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a refrigerator model RFG297HDRS. Is there a way to calibrate the temperature sensor?

I have a refrigerator model RFG297HDRS. Is there a way to calibrate the temperature sensor? I compared the fridge display to a thermocouple I borrowed from my lab. The temp on the fridge is off by 6 degrees F (cooler) then the Omega Thermocouple. This is bad because setting the fridge to its coolest setting 34 deg F; just gets the actual temp to 40 deg F. So is there a way to calibrate the fridge sensor?
asked 2 years, 7 months ago
InDuluthMN
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While it isn't unusual for the set temperature to vary by up to 4°F from a thermometer placed inside due to variations from one shelf to another, the thermometer's calibration, and the effect that opening the door has on the internal temperature, if yours is varying by more than that it may require service. There is no manual control for recalibrating.

To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you remove the full size shelf to clean under the glass?

The user manual dose not show how to remove the glass to clean under it
asked 2 years, 8 months ago
finucane
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The glass in the shelf above the crisper drawers can be removed by following the instructions available through this link: http://support-us.samsung.com/cyber...

To remove the entire shelf, including the glass inserts, press the release tabs on both sides of the shelf support that holds the shelf in place (see picture) and pull the shelf out toward you. The shelf fits snuggly into a track at the rear of the fridge as well, but it should slide out when you pull it toward you. Make sure when you're replacing the shelf that it fits back into these tracks.

- Ms. Samsung
Image(s)
User submitted image
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my one month old SS french door refrigerator, has rust on the four corners of the frig doors

i am told by my salesman that this is inherit to SAMSUNG refrigerators. I was going to get the frig replaced but now I am concerned to get another SAMSUNG. Please advise why this is happening and if I should chose another brand. RFG29THDRS
asked 2 years, 8 months ago
max18859457
Clearwater, Fl
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. It's important to note that, while stainless steel is resistance to stains, it is not immune to the effects of corrosives in the environment, such as salt or pollution in the air. Please call 800-SAMSUNG to speak with an agent who will be happy to help determine an appropriate solution.

Thank you,
Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you remove the freezer bin from the RFG297HDRS?

asked 2 years, 8 months ago
Thomgru
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To remove the freezer bin from the RFG297HDRS, remove the upper freezer drawer first, then lift out the main bin. If necessary, you can remove the tilting shelf on the freezer drawer to make it easier to remove the bin. The shelf brackets simply snap into place.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The screen on my refridgerator is showing an error message that I don't know what it means

asked 2 years, 8 months ago
allofyourheart
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you have an error code displayed on your RFG297HDRS. These codes are part of an internal diagnostic system that will help guide a qualified technician to identify the cause of an issue and find a solution. To initiate the service process, please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

ice flapper in door opens and closes every 15 seconds, why?

asked 2 years, 9 months ago
indianrider
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It could be ice buildup, but more likely an electrical issue with the ice maker control board. Reset the ice maker to see if that fixes it, and call Samsung if it doesn't. Maytag had an engineering design error where one of two of the capacitors on the HV (high Voltage) board go bad.....usually after 1 year.
answered 1 year, 7 months ago
DToadMan
Issaquah, Wa
0points
0out of 0found this answer helpful.
Question

Our refrigerator is leaking water into the pantry drawer and under it. It freezes and then we can't get the drawer open. What do we need to do?

asked 2 years, 7 months ago
Anonymous
Lee's Summit, MO
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If ice is forming under the Cool Select Pantry Drawer, it's possible that your refrigerator temperature is set either too high or too low. Please adjust the temperature to 38°F, if necessary. The water that is freezing may be the result of condensation or it could be an indication of a leak that would require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Freezer suddenly got all frosty inside?

What should we do -- all the food is so frosty now. Do you know what happened?
asked 2 years, 7 months ago
tcykosky
Pennsylvania
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It's not unusual to have a small amount of frost in the freezer since each time the drawer is opened, warmer air enters carrying moisture that freezes on the cold surfaces inside the compartment. While Samsung freezers do have heaters in the walls that cycle on periodically to prevent frost build-up, this does not necessarily prevent the moisture from condensing on the packages or plastic bins. To help reduce the amount of frost on packages, keep the drawer closed as much as possible.

If you're experiencing more than just a small amount of frost, I would suggest reviewing the available troubleshooting articles on this topic to ensure the drawer is closing properly and the vents are not blocked. Please click the link below, then select "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...
Please click on the link below, as well, to view a short how-to video on removing frost from the bottom freezer: http://support-us.samsung.com/spsn/...

If these steps do not help to resolve the issue, please use the link provided in the article to request service.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

ice will not come out the door, it is not locked and the water dispenses

asked 2 years, 8 months ago
intoteach
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Please check to see if there is ice in the bucket, then reinsert the bucket all the way, making sure it locks in place. Select an Ice Type on the control panel and press the dispenser lever for a few seconds to give the auger a chance to move the ice forward in the bucket and into the ice chute.

If there is no ice, please check the following:
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If there is ice in the bucket but it won't dispense, you can try the troubleshooting procedure through this link to make sure the opening to the chute is not clogged with ice or stuck in the closed position: http://support-us.samsung.com/cyber...

If these suggestions don't help to resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the display supposed to show the "current" temps?

Our fridge is new and we wonder if the display is supposed to stay on and show the current temperatures of the fridge and freezer compartments? The unit is NOT keeping the fridge compartment cool enough. A manual thermometer shows 42 degrees F. while the unit is set to 34 degrees F. Thanks....
asked 2 years, 8 months ago
jwsurveyor
Lompoc, CA
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Once the refrigerator compartments have cooled to the set temperature initially (which can take as much as 24 hours after it is first plugged in and set up), the temperature on the display is the actual temperature. The control panel temperature is designed to turn off after a short time in order to save energy, but you can view the temperature anytime by pressing the buttons on the control panel.

That said, it's not unusual for the digital temperature on the display to vary by up to 4 degrees compared to the temperature in the refrigerator or freezer based on a household thermometer temperature reading because:
- Hot air rises, and cold air falls. This can effect the shelf temperatures.
- Opening the door to read the thermometer allows cold air to escape and warm air to enter causing an inaccurate temperature reading.
- Refrigeration thermometers are calibrated differently than regular household thermometers.

If there is a significant difference in the temperature readings inside your refrigerator or freezer compared to the display (greater than + or - 4°F), your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

can I remove the water filter and leave the opening empty, I don't need it

asked 2 years, 9 months ago
simiart
on RFG297HDRS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's fine to remove the filter from the RFG297HDWP as long as there is an external water filtration system in place to help prevent mineral deposits or debris from damaging the water lines. There is no insert or bypass cap necessary or available for this model.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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