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Most Recent Questions
Recent Question:
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Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
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Water under veggie drawers
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Deli Bin keeps falling off the tracks
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the left door 'flap' does not reach groove
Questions with Most Recent Answers
Question:
How do I remove/replace one of the refrigerator door handles?
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Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
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Deli Bin keeps falling off the tracks
Question:
the left door 'flap' does not reach groove

Customer Questions & Answers for
samsung 29 cu. ft. French Door Refrigerator

Customer Questions & Answers:
422 Questions
 | 
441 Answers
Overall Rating:
4.369 out of 5
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Questions & Answers for samsung 29 cu. ft. French Door Refrigerator

Question

My contol panel not working

My control panel was blank and not working with a fast blinking led light motion. We unplugged and the plugged back in to see if it would reset and it hasn't. Its not blinking any more, but nothing is working on the display/controls. The interior controls on the produce drawers are blinking. HELP!!!
asked 9 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
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Question

Why would a modern Samgsung refrigerator begin to rust?

Despite my careful attention to the bottom of the ice/water dispensing inset in the door, use of mild vinegar solution to remove water stains and deposits, only soft sponges and cloths, the lip on the bottom front has begun to rust. The water doesn't even "stand" there as it does in the plastic bottom. I thought this was an enamel finish? How to fix? See pictures of correct area.
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asked 11 months ago
Pugluvr
colorado
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and include your model code, serial number, and contact information so that we can reach out to you directly. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech13
+1point
1out of 1found this answer helpful.
Question

how to change temperature

I have read the manual and see that I am to push the "fridge/hold" button for 3 seconds. However, I never see a way to lower the temperature.
asked 10 months ago
Kim23
GA
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung.

According to the user manual, if you wish to change the temperature, you only need to tap the Fridge/Hold button once. You can continue to tap it to get to your preferred setting. Holding the button for 3 seconds enables the Power Cool feature and you can learn more about that and other features of the Display Panel on page 21.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
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Question

the display on the door shows OF OF what does that mean

asked 10 months ago
mrokjer
Upstate , NY
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/faq/FAQ00032683/32851/RFG297AARS/XAA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech42
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Question

Can door display LED's be replaced?

The LEDs in the outside door display that stay on all the time (energy saver, water, ice, filter status, light) are getting very dim compared with those that cycle off after a while (i.e. temperature, power cool, power freeze). I am concerned they are going to burn out. What can I do?
asked 11 months ago
sero73
Texas
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung. We’re very sorry for any inconvenience this may have given you. The best option would be to allow for an authorized service center to replace this for you. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech42
0points
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Question

need help finding main board

hi, i'm having problems with my ice maker and after some research found the problem is my main board that needs to be replaced. i'm having problems finding the board I need because there seem to be many different versions. DA41-00537A ver.1.6 is the one currently in my fridge, I have attached a picture. please help me find a replacement so I can get my fridge working correctly.
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asked 1 year ago
Derekw
Florida, USA
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung.

We recommend you contact our parts supplier for assistance locating this part.

http://www.samsungparts.com/customerservice.aspx?cs_menu=contact

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
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Question

The left door squeeks. Can I spray the hinge with WD-40?

asked 1 year, 2 months ago
lvpatty
Las Vegas, NV, USA
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung. Here's an article that deals with that issue: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=420947&modelname=RFG297AAWP%2FXAA&modelcode=RFG297AAWP%2FXAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
0points
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Question

Temp Sensor found in bottom of Freezer, cannot see where it plugs back in

I found what looks like a Temp Sensor laying on the bottom of the freezer. It is installed in an oval plastic case. The sensor has two yellow wires that attach to a plug. I cannot see where this should be plugged back in? Is there a diagram or can you tell me where to look?
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asked 1 year, 1 month ago
OZZZZZY
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
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Question

Rust on left hand door

This is supposed to be Stainless Steel,
the left hand door around the water dispenser is rusting through. The refrigerator is three years old. What are my options?

My guess would be a replacement door.
Image(s)
User submitted image
User submitted image
User submitted image
asked 1 year, 3 months ago
PGoodyeart
Los Osos, Baywood-Los Osos, CA, USA
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung.

You could file a service request, though the technician may only recommend a new door. A complete listing of parts & accessories for your model can be reviewed via the link below.

http://www.samsungparts.com/Products/Parts_and_Accessories/RFG297AARS/XAA/Default.aspx

We also recommend you review the following support article on cleaning stainless steel:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416081&modelname=RF4287HABP

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
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Question

My ice maker has quit working

It's it still under warranty?
asked 1 year, 3 months ago
Winepro
Austin, TX, USA
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
Amanda07
-1point
0out of 1found this answer helpful.
Question

food freezes on top and second shelf even after temp. was adjusted on door

asked 1 year, 5 months ago
bandit51
on 29 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000970&fm_seq=1138

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
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Question

Can ice and water dispenser angle be adjusted?

Overall we love this refrigerator. However, the angle of the ice and water dispenser makes it frustrating to use and causes ice and/or water to end up on the floor. We have noticed that in newer models, this has been adjusted.
asked 2 years ago
gila214
on 29 cu. ft. French Door Refrigerator
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answer 1
Thanks for the question. Unfortunately, there is no adjustment for the angle of the dispenser.

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
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Question

Broken Shelf

Where can I purchase a replacement shelf. It is the one covering the vegetable bins. Please see the attached pictures.
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User submitted image
asked 2 years, 1 month ago
njorld
on 29 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear your shelf is broken. For information and availability of replacement parts, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
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Question

How can I fix my ice maker.

it does not get water. there are no obstructions. it does dispence water from the door. I have done all the trouble shooting methods on your web site. is there a part i can replace?
asked 2 years, 2 months ago
jmdcn196
Santa Clarita, CA
on 29 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having an issue with your icemaker. Please check the following to see if there are any tips you may not have come across already:
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water when you press the Test button, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

The crushed ice feature quit working. How can I fix it?

Makes ice, dispences ice cubes, but won't crush ice.
asked 2 years, 2 months ago
doubletree
Chesterfield, VA
on 29 cu. ft. French Door Refrigerator
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answer 1
Sorry to hear your RFG297AAWP is not crushing ice. Please click on the following link then select "Troubleshooting ► > Water And Ice ► > Ice ► > Ice Maker Is Dispensing The Wrong Type Of Ice" to try to resolve this: http://support-us.samsung.com/cyber...

If the issue persists after following these steps, please use the link provided to request service.

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

RFG297AAWP ice maker overflows makes ice in tray freeze together.

Is there a ice maker water level for adjustment?
asked 2 years, 2 months ago
Anonymous
Home
on 29 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. Please try pressing the Test button on the side of the icemaker, which should cause the tray to rotate then fill with the appropriate level of water. If the problem persists, your icemaker may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

What happened to ice maker?

This fridge has been making ice fine for 2 years, all the sudden it has quit. When reset button is pushed sometimes it will make 1 batch, sometimes nothing. Any idea what has happened?
asked 2 years, 3 months ago
williamscot
on 29 cu. ft. French Door Refrigerator
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answer 1
There are several factors that can effect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water when you press the Test button, try removing the water filter temporarily and press the test button again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Compressor cycling off overload

Compressor is cycling off overload, changed the relay and overload protector, still does the same. WOuld the inverter board have a problem or is the compressor locked up
asked 2 years, 2 months ago
jagg3903
on 29 cu. ft. French Door Refrigerator
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answer 1
Samsung recommends having your refrigerator serviced by a qualified technician who has the expertise to diagnose and repair it properly. For assistance locating an authorized service center near you and determining whether repairs may be covered under warranty, please call 800-SAMSUNG or submit your contact information to our support team through the following link: http://www.samsung.com/us/support/o...

If you continue to prefer to service it yourself, please visit SamsungParts.com for information and availability of the service manual.

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
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Question

error code "PC ER"

I have an error code of "PC ER" being displayed on the display. What does it mean? Can I reset the refrigerator to have the display show normal info?
asked 2 years, 2 months ago
CAC123
on 29 cu. ft. French Door Refrigerator
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answer 1
If your RFG297AABP display reads "PC ER" it will require service to properly diagnose the issue and correct it. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

I have a water droplet with a snow flake on the top right side of the control panel on my Samsung RFG297 fridge.

what is this and how can I get it to stop?
asked 2 years, 2 months ago
bigken
on 29 cu. ft. French Door Refrigerator
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answer 1
The icon you described indicates the Power Cool function has been activated to cool the refrigerator quickly. This is particularly helpful if the door has been left open or warm food has been added. To deactivate it, press the Fridge button for about 3 seconds until the icon is no longer lit up.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
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