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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
29 cu. ft. French Door Refrigerator

Customer Questions & Answers:
427 Questions
 | 
445 Answers
Overall Rating:
4.374 out of 5
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(190 Reviews)187

Questions & Answers for samsung 29 cu. ft. French Door Refrigerator

Question

I recently purchased French Door Refridgerator Model RFG298 and would like to know if it is possible to temporarily disable the secondary ice maker?

asked 2 years, 9 months ago
Bmore
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Either of the icemakers in your RFG298 can be turned off by pressing the Ice Off button repeatedly until the corresponding icon on the display is illuminated. When you want to turn the icemaker back on, press the Ice Off button again until that icon is no longer lit up.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water is accumulating in the vegetable and fruit drawers. I just bought the fridge and I love it, but this water concerns me. How do I deal with this?

asked 2 years, 9 months ago
Kooie
Salisbury, NH
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How many inches from the wall to the tip of the door is the fridge when the doors are open?

asked 2 years, 9 months ago
TalkFusion
Kent, WA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
50" on the fresh food doors and 56" on freezer door.
answered 1 year, 10 months ago
Brett86
Fort Myers, FL, USA
0points
0out of 0found this answer helpful.
Question

Unit is not cooling adequetly

We had a 2 day power outage 2 weeks ago & since then both regrig. & freezer not cooling properly (especially the freezer). Ice cream has been getting progressively softer and now is like soup, regardless of what temp we have it set at. HELP!!
asked 2 years, 9 months ago
kenelle
Mosinee, WI
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Power outages are sometimes accompanied by surges that can damage the refrigerator. If yours is not cooling properly since the outage and adjusting the temperature does not help, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I can't get the OF OF display changed back.

I have a DA99-02321A
asked 2 years, 9 months ago
ACD1
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The letters "OF" on the display of your RFG297AARS indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Freezer buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to remove vegetable bin cover in RFG297AABP?

I have bought the OEM replacement part. It is attached to a center post between the two vegetable bins. I cannot figure out how to disconnect the old one. There are no screws. If it is a snap-in connection, I cannot see where the release button is.
asked 2 years, 9 months ago
Anonymous
Maryland
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The glass in the shelf above the vegetable bins can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "Maintenance ► Cleaning the Refrigerator ► How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

If you have a more recent RFG297HD model with the water filter located between the veggie bins and you'd like to remove the entire shelf, you'll find the release tabs located on both sides of the shelf support that holds the shelf in place (see picture); press these tabs and pull the shelf out toward you. The shelf fits snuggly into a track at the rear of the fridge as well, but it should slide out when you pull it toward you. Make sure when you're replacing the shelf that it fits back into these tracks.

If you have the original RFG297AA model, you should be able to pull the shelf out without pressing any release tabs.

- Ms. Samsung
Image(s)
User submitted image
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

New refrigerator was just installed, I have ice, have installed the filter, but no water is coming when I select it in panel and push the lever.

asked 2 years, 10 months ago
ArthurnewSamsung
Jersey city, NJ
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

why does model rfg297aabp have ice pile in front of bin and push it away from ice compartment when ice is dispensed?

asked 2 years, 10 months ago
vavacuum1
virginia beach va
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

A water leak developed under the deli tray. 2 liters mopped today/ Any ideas?

asked 2 years, 10 months ago
itar
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please click on the link below then select "Troubleshooting ► > Water And Ice ► > Water Is Leaking" for troubleshooting assistance: http://support-us.samsung.com/cyber...

If these articles do not help to resolve the issue, please turn off the water supply valve then submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can I operate my ref without a water filter, the line I use has a 1/2 micron water filter on it

asked 2 years, 10 months ago
paeder1
illinois
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
you can, but it is recommended.
answered 2 years, 8 months ago
ChiefSamsungClan
Boston, MA
0points
0out of 0found this answer helpful.
answer 2
Samsung recommends using the internal filtration system to help prevent mineral deposits and debris from damaging the refrigerator's water lines. If your external filtration system is designed to remove such particles effectively, then you should be able to remove the filter cartridge from the refrigerator. If there comes a time when you stop using the external filter, then you should replace the cartridge.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can I add a second ice maker in the freezer?

I absolutely love my refrigerator but need more ice. I know the newer model has an extra ice maker in the freezer and would like to add to mine.
thanks,
asked 2 years, 10 months ago
Davidla
Lawrenceville, Ga
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Unfortunately, the RFG297AARS does not have the ability to have another icemaker installed. This model is designed to produce about 7-1/2 pounds of ice per day. Production may vary depending on freezer compartment temperature, room temperature, number of door openings and other factors, so if yours is making less than this, I would suggest checking the following:
- The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the freezer temperature is set higher than this, it could effect ice production. If the refrigerator is too cold, the water lines could freeze.
- Is something pressing against the lever that detects when the ice bin is full? The icemaker will not produce ice if it detects a full bin.
- Have you tried pressing the Test button on the side of the icemaker to reset it?
- Have you replaced your water filter recently? A clogged or partially clogged filter can slow water flow and effect ice production. After replacing the filter, be sure to dispense up to 6 gallons of water to bleed air from the lines.
- Is your home's water pressure sufficient? In order for the ice maker to operate properly, water pressure of 20~125 psi is required. Under normal conditions, a 6 oz glass can be filled in about 10 seconds. If the Refrigerator is installed in an area with low water pressure (below 20psi), you may be able to install a booster pump to compensate for the low pressure.
- The Power Freeze feature can help increase ice production by running the compressor for an extended period of time.

I hope these suggestions help to increase your ice production.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

There is a small amount of water that seems to be collecting on the top of the freezer door (visible when the left fridge door is opened).

What causes this?
asked 2 years, 10 months ago
kevmcel
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Maybe the fridge door is not closing all the way, make sure the that food you have in you fridge is preventing the door to close
answered 1 year, 11 months ago
Cj2u
New jersey
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. It's difficult to say what might be causing water to collect on the top of your freezer drawer. If it's a very small amount, this could be caused by a few drops of condensation escaping from the refrigerator compartment when the door is opened. A small amount of condensation is normal given the intentionally high humidity level in the refrigerator, thanks to the Twin Cooling Plus. The water may also be from the dispenser, either from ice fragments melting or from the glass being pulled away early.

I would suggest checking the freezer drawer seal to make sure it is aligned and sealing properly. Click on the following link then select "Troubleshooting ► > Freezer ► > Freezer Door Not Closing Properly": http://support-us.samsung.com/cyber...

If you find that there is more water accumulation than can be explained by the above suggestions, then please review the other related articles in the troubleshooting guide by selecting "Troubleshooting ► > Water And Ice ► > Water Is Leaking".

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you remove the panel on the inside back of the refrigerator?

Ours has ice under it and we can not get to it.
asked 2 years, 10 months ago
gmachurch63
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RFG297. Please try raising the temperature of the refrigerator and checking to make sure there are no packages leaning against or blocking the vents, which could lead to freezing. If these suggestions don't help to resolve the issue, your refrigerator may require service. Samsung recommends having the refrigerator serviced professionally. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ever once on a while we hear a sound like a ping pong ball bouncing and then gradually stop. What is that?

Also what can we do to get full cubes? Even when on full cube selection it is giving us crushed ice.
asked 2 years, 10 months ago
bray03
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for explanations and troubleshooting suggestions: http://support-us.samsung.com/cyber...

It's not unusual for a small amount of crushed ice to dispense even when cubed is selected, particularly if crushed ice had been selected previously. However, if your refrigerator is dispensing only crushed ice, please visit the troubleshooting guide article using the same link as above, but from the "Home" page select "Troubleshooting ► > Water And Ice ► > Ice ► > Ice Maker Is Dispensing The Wrong Type Of Ice".

If these suggestions do not help to resolve your concerns, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I stop icing in this refrigerator?

How do I decrease the humidity or wetness that turns to ice on the contents in the refrigerator?
asked 2 years, 10 months ago
CA1shopper
Covina, Calfiornia
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RFG297AABP is equipped with Samsung's Twin Cooling system which helps to maintain the higher humidity level required to prolong the freshness of many fruits and vegetables. If the moisture in your refrigerator is turning to ice, then I would suggest you try increasing the temperature and also making sure that the air vents are not blocked. If this does not resolve the issue, please submit your contact information through the following link for further assistance: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a stainless steel refrigerator (RFG297AA) Can the front stainless panel on the lower freezer drawer be replaced and do you sell this part?

My house keeper splashed grout floor cleaner on it and we are unable to clean spots and streaks. It appears to have eaten through stainless.
asked 2 years, 10 months ago
MBythewood
Flower Mound, TX
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the stainless steel may be damaged. I would suggest trying to remove the stains by wiping the area with a small amount of WD-40 applied to a clean dry cloth. If this does not remove the stains, then please visit SamsungParts.com for information and availability of the replacement part.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice maker works but getting cubed ice and not crushed. What can I do to fix?

asked 2 years, 10 months ago
cuquis
california
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the dispenser in your RFG297AARS is dispensing the wrong type of ice, please click on the following link then select "Troubleshooting ► > Water And Ice ► > Ice ► > Ice Maker Is Dispensing The Wrong Type Of Ice": http://support-us.samsung.com/cyber...

If this article does not help to resolve the issue, please click on the link provided to request service.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is best to clean and keep fingerprints off of my stainless steel refrigerator?

asked 2 years, 10 months ago
tomkat06
lakeland florida
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a number of products available at your local appliance, hardware, home improvement or even grocery store specifically designed to clean real stainless steel. Simply follow the instructions on the package. Another option is to apply a small amount of baby oil to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but can help prevent fingerprints from recurring.

Please note that the model that this question was submitted through actually has a black finish rather than stainless; refrigerators with a black finish can be cleaned using mild soap or household cleaner applied with a cloth, then wiped clean and dry.

Thank you!
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need directions on how to replace the left door on my samsung french door refridgerator.

I have the replacement part and need to remove the parts from the old door (center seal hinge) Model #RF266AEPN
asked 2 years, 10 months ago
Kimbee
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. If you need to actually remove and replace the entire door, please refer to page 9 of the user manual which can be downloaded as a pdf file from this website. If it's only the vertical hinged strip between the doors that you're replacing, please follow these instructions:

1. Open the left side door.
2. Locate and remove the two screw covers on the center of the flap.
3. Remove both screws.
4. Pull up on the flap assembly to remove it from the door.
5. Disconnect the electrical connection.
6. Reverse the removal procedure for installation.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What can be done to fix frost in the freezer drawer?

There's frost in freezer, icemaker is making smaller than original ice cubes, and water is trickling. We've tried changing out the filter and issue is still occurring
asked 2 years, 11 months ago
NEYan01
NE
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The frost in the freezer door in because something you have in your freezer is preventing the door to close and that's what is causing the problem and about the ice cube sizes maybe the water pressure is too low
answered 1 year, 11 months ago
Cj2u
New jersey
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having these issues with your RFG297AARS. At the recommended 20-125 psi water pressure, a 6 oz glass of water should dispense in about 10 seconds. If yours is slower than this, please check to make sure the water valve is turned on all the way and the lines are free of bends or kinks that could obstruct flow. Try bleeding air from the lines by dispensing 5-6 gallons of water. Next, reset the icemaker by pressing the Test button on its side. This should cause the tray to rotate and harvest ice, then fill with the appropriate amount of water again.

Regarding the frost, it's not unusual to have a small amount in the freezer since each time the drawer is opened, warmer air enters carrying moisture that freezes on the cold surfaces inside the compartment. While Samsung freezers do have heaters in the walls that cycle on periodically to prevent frost build-up, this does not necessarily prevent the moisture from condensing on the packages or plastic bins. To help reduce the amount of frost on packages, keep the drawer closed as much as possible.

If you're experiencing more than just a small amount of frost, I would suggest reviewing the available troubleshooting articles on this topic to ensure the drawer is closing properly and the vents are not blocked. Please click the link below, then select "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...
Finally, the following link will bring you to a helpful how-to video on removing frost from the bottom freezer: http://support-us.samsung.com/spsn/...

If these steps do not help to resolve the issues, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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