Looking for Answers about samsung 29 cu. ft. French Door Refrigerator?

Samsung's real Stainless Steel finish is not magnetic. Steel is an alloy (a combination of different types of metals) and there are different grades. If the alloy contains nickel, it usually is not magnetic, and most stainless steel kitchen appliances are made of non-magnetic stainless steel.

I hope this provides clarification for you.
- Ms. Samsung

Magnets do not stick to stainless steel. you can get the platinum model and magnets will stick to that model

Aqua Pure Filter DA29-00003B

sure, download the owners manual for the door removal procedure, go to support, downloads, the input your model

platinum is. We just ordered it for this same reason.

All 29 Cu. Ft. French Door refrigerators have ice and water through the door.

If the drawer was removed during delivery and installation, then it's possible it was not reassembled properly. I would suggest reviewing the procedure for reattaching the freezer drawer if this is the case (this information is in the User Manual), or contact your installers for assistance. Other troubleshooting tips you can try include adjusting the leveling of the refrigerator to make sure the legs have been leveled properly. Improper leveling could effect the ability of the drawer to ride smoothly on its rail. Another item that could effect the ability of the drawer to close smoothly is that it may not be indexed properly. To correct this, open the drawer about 8", then slam it closed. This should re-index the door rollers. Finally, make sure there are no packages getting in the way of the rails, and there is no frost or ice buildup on the rails which could have been caused by the drawer not being closed completely.

I hope this helps resolve the issue for you. If not, please call 800-SAMSUNG to speak with an agent who can assist you further.
- Ms. Samsung

The flap on the RFG297AARS is actually on the left door, and the height of the door can be adjusted so the flap is guided to the open or closed positions, as needed, using the "fasteners" that came with your refrigerator.

I've attached a photo of the fasteners below. Instructions for installing them can be found on page 16 of the User Manual, which can be downloaded from this website. For more significant adjustments to the door height, I would suggest checking to make sure the refrigerator is level. You can do this by placing a carpenter's level on top of the refrigerator, checking both side to side and front to back leveling, and adjusting the front leveling legs as needed. These instructions are also included in the User Manual.

Thank you for the question,
Ms. Samsung

The RFG297AARS has one icemaker located in the upper left of the refrigerator compartment which supplies ice through the door dispenser.

Thanks for the question!
Ms. Samsung

The depth of the RFG297AARS/XAA with the refrigerator doors open is 47-3/4"; the depth with the bottom freezer drawer fully extended is 54-1/2". Please keep in mind that Samsung recommends leaving at least 2" clearance in the rear, as well as 1" above and on each side, to allow sufficient air flow for the cooling system to work properly and most efficiently.

Thanks for your interest!
Ms. Samsung

Thank you for the question. The snowflake icon on your control panel indicates Power Freeze has been activated. This feature will run the compressor for an extended period of time, and is helpful for speeding up ice production or for returning the freezer to the set temperature if the doors have been left open or if warmer items have been added, such as after shopping or when storing leftovers. To activate or deactivate Power Freeze, press the Freezer button for about 3 seconds.

A similar option, called Power Cool, is available for the refrigerator; press the Fridge button for 3 seconds to activate or deactivate this option.

- Ms. Samsung

Power outages are sometimes accompanied by surges that can damage the refrigerator. If your RFG297AARS did not automatically reset itself after the power outage, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

The letters "OF" on the display of your RFG297 indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Freezer buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung

Thank you for the question. The filter is designed to last approximately 6 months or 300 gallons. If this volume has been dispensed prior to the 6 month mark, the filter light should change to indicate it is time to replace the filter. Prolonged use of the spent filter can lead to the water tasting bad due to a buildup of impurities, slow dispensing or reduced icemaking capacity.

- Ms. Samsung

A small amount of frost in the freezer of the RFG297AARS is normal, since each time the drawer is opened, warmer air enters carrying moisture that freezes on the cold surfaces inside the compartment. While Samsung freezers do have heaters in the walls that cycle on periodically to prevent frost build-up, this does not necessarily prevent the moisture from condensing on the packages or plastic bins. To help reduce the amount of frost on packages, keep the drawer closed as much as possible.

I would also suggest reviewing the available troubleshooting articles on this topic; please click the link below, then select "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...

If these steps do not help to resolve the issue, please use the link provided in the article to request service.

Thank you,
Ms. Samsung

If the door on your RFG297AARS is squeaking, please try leveling the refrigerator side to side to ensure they can open and close properly. If the squeaking continues, apply a small amount of WD40 to the hinge; it may be necessary to remove the hinge cover in order to fully access the hinge to eliminate the squeaking.

Thank you,
Ms. Samsung

For information and availability of a replacement hinged flap for your RFG297AARS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

To remove and replace this piece, please follow these steps:

1. Open the left side door.
2. Locate and remove the two screw covers on the center of the flap.
3. Remove both screws.
4. Pull up on the flap assembly to remove it from the door.
5. Disconnect the electrical connection.
6. Reverse the removal procedure for installation.

Thank you,
Ms. Samsung

Samsung recommends using the internal filtration system to help prevent mineral deposits and debris from damaging the refrigerator's water lines. If your external filtration system is designed to remove such particles effectively, then you should be able to remove the filter cartridge from the refrigerator. If there comes a time when you stop using the external filter, then you should replace the cartridge.

- Ms. Samsung