Looking for Answers about samsung 29 cu. ft. French Door Refrigerator?

The RFG297AAPN produces 7-1/2 lbs of half-moon shaped cubes (approximately 216 cubes) per day.

Samsung is continually making improvements on its products, however consumer education is also very important. To ensure customers are getting the most out of the RFG297 and other products, Samsung frequently updates the FAQs and Troubleshooting tips on this website to complement the support available through the agents at the Call Center and the information printed in the User Manual. There are some very useful articles available through these online resources which not only help to resolve issues once they occur, but also assist in setting realistic expectations of what to expect from features like the icemaker. Samsung's generous warranty (details of which can be found in the User Manual pdf on this website) is there to support customers who do have issues during the allotted timeframe.

Finally, please keep in mind that Samsung is committed to our customer's satisfaction, as indicated by our five-year legacy of the JD Power & Associates Overall Customer Satisfaction Award for Refrigerators.

Thank you for your questions, and your interest!
- Ms. Samsung

I'm sorry to hear you're having these issues with your RFG297AAPN. It is difficult to diagnose exactly what is causing both the knocking and the cooling issues with your refrigerator based on your description, however, I would suggest you start by checking the following:

- Does the knocking sound occur when you're operating the ice dispenser? If so, it may be related to the auger turning inside the bucket which helps to move the ice forward to drop down the chute into your glass. I would suggest checking to see there is nothing blocking the auger, such as a clump of ice which may need to be removed manually.
- If the knocking sound occurs at other times, it could be related to the ice dropping into the bucket, especially if the bucket is nearly empty. It is normal for solid ice dropping into an empty plastic bucket to make more noise than ice dropping a shorter distance onto other ice cubes.
- If the refrigerator is not hooked up to a water supply, then the knocking is probably caused by the icemaker trying unsuccessfully to draw water through the line. This can be rectified by disabling the icemaking feature - simply press Ice Off on the control panel.
- Some noises can be minimized or eliminated by leveling the refrigerator properly. Please click on this link for the FAQ article describing the various noises a refrigerator might make, and what causes them: http://ars.samsung.com/customer/usa...
- The RFG297, like other Samsung refrigerators, uses multiple air vents to help maintain consistent temperatures throughout the refrigerator compartment. I would suggest checking for blockage of the air vents and moving any items that are blocking these vents.
- Samsung recommends setting the refrigerator temperature at 38°F, and leaving a minimum of 1" on each side and 2" above and behind the unit for air flow so the cooling system will work properly and most efficiently.
- If the door is opened frequently during warmer months, or if you've just loaded food into the refrigerator after shopping, you may want to use the Power Cool option on the control panel. This feature turns the compressor on so it runs continuously, effectively dropping the temperature to the desired level in a shorter period of time.

If the above suggestions do not resolve your issues, I would suggest reviewing the FAQ and Troubleshooting sections on this website for additional suggestions. If the problems persist, you may want to contact 800-SAMSUNG to discuss service options with an agent who will be happy to assist you. Samsung strives for - and continues to achieve - a high level of customer satisfaction with our refrigerators. I hope we're able to help increase your level of satisfaction, as well.

- Ms. Samsung

I'm sorry to hear you're having this issue. Water under the Cool Select Pantry Drawer can be the result of condensation or it can be an indication of a leak that may require service to repair. To help determine which it is, please follow the link below to open the Troubleshooting Guide, then select Water And Ice ► Water Is Leaking ► Water Is Underneath The Vegetable Drawers: http://support-us.samsung.com/cyber...

If service is necessary, please submit an online service request through the link provided, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

It can take up to 24 hours for the refrigerator and freezer to cool to the set temperature. Please check the display on the refrigerator; if it has the letters "OF" displayed, the refrigerator is in "cooling off" mode which can be deactivated by pressing the Energy Saver and Freezer buttons simultaneously for at least 3 seconds until a chime sounds and the "OF" changes to numeric temperatures. The compressor should then turn on in about 5 minutes.

Thank you,
Ms. Samsung

For information and availability of a replacement freezer drawer for your RFG297AAPN, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

There is no information available on new models at this time. However, I would like to try to address your concerns about the icemaker in an effort to put these claims in perspective. There is a certain amount of noise that is considered normal, such as ice cubes dropping into the bucket and the water valve being energized during the ice cube tray fill process. Some other noises made by the refrigerator can be corrected by adjusting the leveling legs, for example. Please refer to the User Manual, which can be downloaded directly from Samsung.com, for complete set up instructions to make your experience a positive one.

- Ms. Samsung

Under normal conditions, a 170cc (5.75 oz.) cup should fill in about 10 seconds from the water dispenser of the RFG297. This assumes the recommended household water pressure of 20~125 psi is available.

If your water is running very slowly, then I would suggest checking to see if the filter is installed correctly, functioning/not clogged, and that there is no air in the lines. It may be necessary to dispense as much as 6 gallons of water after initial installation to ensure the lines have been fully cleared, so you might want to rule out problems with the filter first. To determine whether the filter is effecting the water flow, simply remove the filter and try dispensing some water. If water dispenses more rapidly without the filter installed, then you may need to replace the filter.

For additional suggestions, please open the Troubleshooting Guide by visiting the link below, then click on Water And Ice > Water: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

There are several factors that can effect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The RFG297AAPN does have wheels that enable it to be moved forward or back, but not sideways. Please check to make sure the front leveling legs have not been lowered which would prevent you from being able to move it at all. The leveling legs can be raised by turning them with a flathead screwdriver inserted between the grooves of the leg.

- Ms. Samsung

I'm sorry to hear you're experiencing this issue with your RFG297AAPN. Please click on the link below, then select Water And Ice > Water Is Leaking > Water Is Underneath The Vegetable Drawers for advice on addressing this issue. If it is not resolved based on the advice given, please follow the instructions for requesting service through the online link, or call 800-SAMSUNG to speak with an agent who can assist you further.

Troubleshooting Guide link: http://support-us.samsung.com/cyber...

- Ms. Samsung

I'm sorry to hear the feeler arm under your RFG297 icemaker is stuck in the 'up' position. If you are unable to free the arm by moving it gently, it may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with your icemaker. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

The glass shelf above the vegetable drawers can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "How To" > "Cleaning The Refrigerator" > "Interior" > "How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

Yes, the RFG297AAPN is supposed to come with an egg container. If yours did not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

The replacement water filter for model RFG297AAPN is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

Thank you,
Ms. Samsung

For information and availability of Samsung parts and accessories, including a replacement door for your RFG297 refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Both the RFG297 and RFG298 are currently available; one does not replace the other. The RFG297 has a single icemaker in the refrigerator which dispenses ice through the door, while the RFG298 has our "Dual Ice" feature, with the addition of a second icemaker in the freezer. This is great for customers who do a lot of entertaining, and those who simply prefer to have extra ice available.

Thanks for the question,
Ms. Samsung

Samsung's "Platinum" and "Stainless Platinum" are the same color, which is a fingerprint-resistant finish that resembles real stainless, but is not an exact match. Some customers prefer to have the Platinum finish on their refrigerators because it's easier to keep clean, and is magnetic, so can be used to display photos and kids' artwork.

Thanks for your question!
- Ms. Samsung

Thank you for the question. The ice bucket in your RFG297 can be removed and rinsed in warm water if necessary, but you should not need to clean the icemaker itself since the water that regularly runs through it is filtered. If you are having an issue that requires further assistance, please resubmit with a more detailed explanation, or feel free to call 800-SAMSUNG to speak with an agent who will be happy to help.

- Ms. Samsung

It can take up to 24 hours for the refrigerator and freezer compartments to reach their set temperature, depending on the difference between the starting and set temperatures, humidity level, amount and temperature of items placed inside and frequency of the door being open. I can't tell you how long it would take for a bottle of water to freeze since the size and shape of the container would significantly effect that, but I can tell you that the icemaker would not be able to start effectively producing ice until the temperature dropped below zero. (Samsung recommends setting the refrigerator and freezer compartments to 38°F and -2°F, respectively.) If, after 24 hours, your refrigerator is cooling sufficiently but the freezer is not, then it may require service. If this is the case, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung