Please click on the following link for tips on checking the door flap that controls the cubed and crushed ice functions, and removing any ice build-up that could prevent it from opening or closing properly: http://support-us.samsung.com/cyber...
Please also make sure the refrigerator is level from left to right since this can affect the alignment of the icemaker chute and allow warmer air in to melt the ice if not properly aligned. You can find instructions for leveling the unit and making minor adjustments to the door height in the user manual.
- Ms. Samsung
answered 2 years, 7 months ago