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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
29 cu. ft. French Door Refrigerator

Customer Questions & Answers:
427 Questions
 | 
446 Answers
Overall Rating:
4.374 out of 5
4.4
out of
5
(190 Reviews)187

Questions & Answers for samsung 29 cu. ft. French Door Refrigerator

Question

What is the part number of the "vertical hinge section" on the left door?

The "vertical hinge section" on the left door, which is supposed to open and close automatically, is broken #knob on top broke off so it won't go into the groove on the top of the refrigerator#. What is the replacement part number? Thanks
asked 1 month, 3 weeks ago
Cardsman
Missouri
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You may be able to find that through Samsung Parts:

http://www.samsungparts.com/Products/Parts_and_Accessories/RFG297AABP/XAA/Default.aspx

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 3 weeks ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

refrigerator gallon door bin

how can i get a new door bin for my refrigerator
asked 1 month ago
granmaknit
TX
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We believe this may be the accessory you're seeking:

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA97-06419B.aspx?model=RFG297AARS/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Left door leaking water

asked 1 month, 1 week ago
DRGg
Illinois
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 1 week ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I need to know how to install the spring on the left door bracket that turns when the door is cloesd

The spring popped out and I cannot figure out how to reinstall.
asked 3 months, 4 weeks ago
Atlantadude
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm sorry you're having trouble with that. You can find directions on how to install that on page 12 of the user manual, which you can download here: http://www.samsung.com/us/support/owners/product/RFG297AABP/XAA#

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 3 weeks ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What is the replacement part number for the Cool Select Pantry Cover?

I need to replace the cool select pantry cover, the part that filps up as one of the side pieces is broken. What is the replacement part number?
asked 4 months ago
stinkeye
Oklahoma
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You should be able to find that through Samsung Parts:

http://www.samsungparts.com/Products/Parts_and_Accessories/RFG297AARS/XAA/Default.aspx

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 3 weeks ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

My contol panel not working

My control panel was blank and not working with a fast blinking led light motion. We unplugged and the plugged back in to see if it would reset and it hasn't. Its not blinking any more, but nothing is working on the display/controls. The interior controls on the produce drawers are blinking. HELP!!!
asked 1 year, 3 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how to change temperature

I have read the manual and see that I am to push the "fridge/hold" button for 3 seconds. However, I never see a way to lower the temperature.
asked 1 year, 4 months ago
Kim23
GA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

According to the user manual, if you wish to change the temperature, you only need to tap the Fridge/Hold button once. You can continue to tap it to get to your preferred setting. Holding the button for 3 seconds enables the Power Cool feature and you can learn more about that and other features of the Display Panel on page 21.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

the display on the door shows OF OF what does that mean

asked 1 year, 4 months ago
mrokjer
Upstate , NY
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/faq/FAQ00032683/32851/RFG297AARS/XAA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why would a modern Samgsung refrigerator begin to rust?

Despite my careful attention to the bottom of the ice/water dispensing inset in the door, use of mild vinegar solution to remove water stains and deposits, only soft sponges and cloths, the lip on the bottom front has begun to rust. The water doesn't even "stand" there as it does in the plastic bottom. I thought this was an enamel finish? How to fix? See pictures of correct area.
Image(s)
User submitted image
User submitted image
asked 1 year, 5 months ago
Pugluvr
colorado
on 29 cu. ft. French Door Refrigerator
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and include your model code, serial number, and contact information so that we can reach out to you directly. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech13
+1point
1out of 1found this answer helpful.
Question

Can door display LED's be replaced?

The LEDs in the outside door display that stay on all the time (energy saver, water, ice, filter status, light) are getting very dim compared with those that cycle off after a while (i.e. temperature, power cool, power freeze). I am concerned they are going to burn out. What can I do?
asked 1 year, 6 months ago
sero73
Texas
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We’re very sorry for any inconvenience this may have given you. The best option would be to allow for an authorized service center to replace this for you. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

need help finding main board

hi, i'm having problems with my ice maker and after some research found the problem is my main board that needs to be replaced. i'm having problems finding the board I need because there seem to be many different versions. DA41-00537A ver.1.6 is the one currently in my fridge, I have attached a picture. please help me find a replacement so I can get my fridge working correctly.
Image(s)
User submitted image
asked 1 year, 6 months ago
Derekw
Florida, USA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact our parts supplier for assistance locating this part.

http://www.samsungparts.com/customerservice.aspx?cs_menu=contact

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Temp Sensor found in bottom of Freezer, cannot see where it plugs back in

I found what looks like a Temp Sensor laying on the bottom of the freezer. It is installed in an oval plastic case. The sensor has two yellow wires that attach to a plug. I cannot see where this should be plugged back in? Is there a diagram or can you tell me where to look?
Image(s)
User submitted image
asked 1 year, 7 months ago
OZZZZZY
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

The left door squeeks. Can I spray the hinge with WD-40?

asked 1 year, 8 months ago
lvpatty
Las Vegas, NV, USA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that deals with that issue: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=420947&modelname=RFG297AAWP%2FXAA&modelcode=RFG297AAWP%2FXAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Rust on left hand door

This is supposed to be Stainless Steel,
the left hand door around the water dispenser is rusting through. The refrigerator is three years old. What are my options?

My guess would be a replacement door.
Image(s)
User submitted image
User submitted image
User submitted image
asked 1 year, 9 months ago
PGoodyeart
Los Osos, Baywood-Los Osos, CA, USA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

You could file a service request, though the technician may only recommend a new door. A complete listing of parts & accessories for your model can be reviewed via the link below.

http://www.samsungparts.com/Products/Parts_and_Accessories/RFG297AARS/XAA/Default.aspx

We also recommend you review the following support article on cleaning stainless steel:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416081&modelname=RF4287HABP

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My ice maker has quit working

It's it still under warranty?
asked 1 year, 9 months ago
Winepro
Austin, TX, USA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
Amanda07
-1point
0out of 1found this answer helpful.
Question

food freezes on top and second shelf even after temp. was adjusted on door

asked 1 year, 11 months ago
bandit51
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000970&fm_seq=1138

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Broken Shelf

Where can I purchase a replacement shelf. It is the one covering the vegetable bins. Please see the attached pictures.
Image(s)
User submitted image
User submitted image
User submitted image
User submitted image
User submitted image
asked 2 years, 7 months ago
njorld
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your shelf is broken. For information and availability of replacement parts, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can ice and water dispenser angle be adjusted?

Overall we love this refrigerator. However, the angle of the ice and water dispenser makes it frustrating to use and causes ice and/or water to end up on the floor. We have noticed that in newer models, this has been adjusted.
asked 2 years, 7 months ago
gila214
on 29 cu. ft. French Door Refrigerator
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Unfortunately, there is no adjustment for the angle of the dispenser.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

error code "PC ER"

I have an error code of "PC ER" being displayed on the display. What does it mean? Can I reset the refrigerator to have the display show normal info?
asked 2 years, 8 months ago
CAC123
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your RFG297AABP display reads "PC ER" it will require service to properly diagnose the issue and correct it. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to prevent ice chips from remaining behind the flap?

When we get crushed ice, ice chips remain behind the flap, melts, and then runs out all over the front of the refrigerator and on the floor the next time you go to get ice. Didn't do this the first couple years. Why now and how to stop?
asked 2 years, 9 months ago
housefull11
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please click on the following link for tips on checking the door flap that controls the cubed and crushed ice functions, and removing any ice build-up that could prevent it from opening or closing properly: http://support-us.samsung.com/cyber...

Please also make sure the refrigerator is level from left to right since this can affect the alignment of the icemaker chute and allow warmer air in to melt the ice if not properly aligned. You can find instructions for leveling the unit and making minor adjustments to the door height in the user manual.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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