Looking for Answers about samsung RFG238AARS?

My RFG238 has the same problem: with the front adjustable feet fully retracted, the unit rests on all four rollers but still tilts back about an inch, even though the floor is level. The problem is that the two rear rollers need to extend about another 3/8" from the unit in order to be level. In my user's manual, the front overall height "D" is correct at 69 3/4" if the unit is resting on the front rollers (i.e., no protrusion of the adjustable legs!). However, the the rear height "C" is listed at 69 5/8", which is incorrect. With the rear rollers resting on 3/8" spacer blocks to make the unit both level (2' level on the top of the unit) and plumb (as measured with a carpenter's 4' level against the back of the unit), the correct rear height "C" is approximately 68 9/16". I used two wooden shims that taper from 0" to 3/8" over about 6", with a level flat area at the 3/8" height of about another 4" length (the purpose of the level flat area is to prevent the unit from having a tendency to roll back down the ramp of the shim). When the unit is pushed back into its final location, the rear rollers ride up the ramp part of the shims and settle to rest on the level flat area that is 3/8" thick. Note that this results in doors that will have no tendency to self-close, but even with the original 1" back tilt, the self-close tendency of the doors was not enough to overcome the spring-loaded arm that contacts the door when it is within a few inches of closing (so they would not close completely anyway). I guess Ms. Samsung should tell us whether it is more important to have the unit both level and plumb, or installed with an unsightly back tilt that encourages the doors partially self-close?

Go to Walmart or Target and purchase Weiman Stainless Steal Wipes. After you wipe down the fridge it might look like you have a soapy mess on your hands but don't fret. Just stand back and watch it evaporate into a beautiful shine. These wipes are amazing!!

Is your freezer packed full? If so, try removing a few of the items from the freezer and see if this corrects the problem. It worked for me.

I had already tried what you suggested. I even went to the store where I purchased it and asked the salesman to show me. He almost couldn't do it. He said he should be able to do this since he put it together. When he pulled with all his strength, it sounded like something broke. He was then able to remove it. I still can't remove mine...

The RFG237 and RFG238 refrigerators are virtually the same, except for the addition of the Dual Ice feature - a second icemaker located in the freezer compartment - in the RFG238.

These two models both offer 23 cubic feet of storage, and feature Samsung's signature Twin Cooling Plus System, to help keep food fresh longer; LED lighting; through-the-door ice and water dispensers; Cool Select Pantry Drawers; Auto Pull-out upper freezer drawers; and EZ Open freezer drawer handles.

Thank you for your interest in Samsung!
Ms. Samsung

The RFG238AARS measures 35-3/4" wide, and Samsung recommends leaving at least 1" on each side to allow for sufficient air flow for the cooling system to work properly and most efficiently.

As far as the door swing is concerned, though the doors do swing out about 1/2" past the width of the refrigerator case, most customers would choose to align the front edge of the refrigerator case with the cabinets, which would allow the doors to swing open unobstructed.

Samsung does offer a narrower counter depth French Door which may be a better option given your 36" width limitation. The 18 cubic foot RF197ACRS measures 32-1/4" wide by 69-3/4" high with hinges by 24-3/8" deep without the doors, and features Samsung's Twin Cooling system, LED lighting and an automatic icemaker in the freezer, as well as the EZ Open Freezer Drawer Handle and Auto Pull-out upper freezer drawer.

Thank you for your interest,
Ms. Samsung

Thank you for your feedback about the RFG237! Samsung refrigerators are designed to lean back slightly, which helps the doors and drawer close - and remain closed - more easily, especially once the refrigerator is loaded with food. The leveling legs in the front of the refrigerator can be used to raise the front more, if necessary, but there is no similar device on the back of the refrigerator.

For further assistance, please contact 800-SAMSUNG to speak with an agent directly.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak with an agent who may be able to assist you with this.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. If your icemaker is dispensing cubes when crushed ice is selected, your unit will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Different fruits and vegetables have different storage needs with regard to the humidity level. To give you an example, items like lettuce, spinach and berries prefer high humidity (over 90%), while onions and squash prefer lower relative humidity (under 80%). Since the RFG238AARS features Samsung's signature Twin Cooling Plus system, which maintains an optimally high humidity level (over 70%) throughout the refrigerator, your produce should last longer compared to conventional systems regardless of the setting on the drawer. The drawer lever can complement the Twin Cooling, however: open the lever for lower humidity-loving fruits and veggies, and close the lever to increase it. A helpful trick to remember which produce loves higher humidity is to think of what items are kept on the sides of the produce aisle in the grocery stores (where they receive frequent "mistings" of water) and which are not.

Thank you for choosing Samsung,
Ms. Samsung

You are correct that the filter indicator light is blue upon installation, or when a new filter is installed and the light is reset. After about 5 months, the light should turn light pink, then red at about 6 months, indicating it is time to replace the filter cartridge.

Thank you for choosing Samsung!
Ms. Samsung

I'm sorry to hear you're having this issue with your RFG238. There are a number of factors that can effect the ability of your icemakers to produce ice. Please check the following, referring to the User Manual as needed. The User Manual can be downloaded as a pdf file from this website for your convenience. Please note that since you did not mention whether the water dispenser is working properly, the tips below include those necessary for determining whether the water supply is part of the issue.

- Is your water pressure at the recommended level? In order for the ice makers to operate properly, water pressure of 20~125 psi (pound per square inch) is required. Under normal conditions, a 170 cc (5.75 oz.) cup can be filled in 10 seconds with the appropriate water pressure.
- Is the water valve turned on all the way?
- Are there any bends or kinks in the water line that could be obstructing water flow?
- Is the water filter installed correctly?
- Does removing the water filter allow water to flow faster? If this is the case, your water filter may be clogged and should be replaced.
- Are the refrigerator and freezer temperatures at the recommended settings, 38°F and -2°F, respectively, or lower?
- Is the icebucket pushed in all the way for the upper icemaker?
- Is the icemaker feeler arm stuck in the "up" position (check both upper and lower icemakers for this)?
- Have you tried pressing the icemaker reset buttons?
If all of the above conditions have been met and your icemakers still are not producing ice, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can help you resolve this issue.

- Ms. Samsung

Thank you for the question. The dairy compartment is designed to hold dairy products like butter or cheese, and is not intended to hold an egg carton or Samsung's egg container. Your RFG238 should have come with an egg container (see attached photo) that can be placed anywhere inside the refrigerator, as well as on the door. If you did not receive this container with your new refrigerator, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung

Similar to frost, ice accumulation and dripping could be caused by either the drawer not sealing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

If the dripping is excessive and appears to be caused by a leak rather than the ice or frost melting in the freezer, please review the relevant articles in the "Water And Ice" section with regard to leaking. If these articles do not help to resolve the issue, your refrigerator may require service. Please use the link provided in the articles to request service.

Thank you,
Ms. Samsung

Thank you for the question. The plastic screen with the word "Front" on it is a liner that you can place in the bottom of the ice container in the freezer of your RFG238. This liner helps to reduce the sound of the ice falling into the bin, and also cushions the fall so the cubes are less likely to break. The plastic cover you referred to probably belongs on the front of the freezer icemaker and should snap into place. This cover is cosmetic and does not serve a functional purpose.

- Ms. Samsung

If this is the front cover to the icemaker, it should just snap back into place. Otherwise, please try resubmitting the question with a photo so we can try to determine which part you're referring to.

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with the upper icemaker in your RFG238. If the tray rotates then fills with water when you press the Test button, but does not harvest, it may not be cold enough to freeze. Check to make sure the bucket is inserted securely and there are no gaps allowing cold air to escape or warm air to enter. Try lowering the freezer temperature or pressing Power Freeze and make sure the icemaker is turned on by checking the control panel, as well. If the Ice Off icon for the upper icemaker is illuminated, press the Ice Off button until it is no longer lit. If, when you press the Test button, the tray rotates but does not fill with water, try dispensing several more gallons to bleed any remaining air from the water lines. If these suggestions do not help you to resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The specifications of the RFG237 and RFG238 are the same with the exception of the additional icemaker in the freezer compartment of the RFG238, referred to as the Dual Ice feature. The net capacity of the compartments are 6.7 cubic feet in the freezer and 15.8 cubic feet in the refrigerator, for a total of 22.5 cubic feet overall. Both models have LED lighting in both the refrigerator and freezer compartments.

Thank you for your interest,
Ms. Samsung

It is not unusual for Samsung refrigerators to lean back slightly, which actually helps the door close more easily. If you believe it is leaning back too much, then you should be able to lower the front legs by turning them counter clockwise. If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung