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Newest questions
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how to change temperature
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my flapper on ice despencer in door dosnt close
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the display on the door shows OF OF what does that mean
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I have to set refrigerater to max to keep at proper temperature, is this normal
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Water & Ice not working after new installation
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my flapper on ice despencer in door dosnt close
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the display on the door shows OF OF what does that mean
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I have to set refrigerater to max to keep at proper temperature, is this normal
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Water & Ice not working after new installation
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RF4289HARS

Customer questions and answers for
RF4289HARS

Customer questions and answers:
131 Questions
 | 
151 Answers

Customer questions and answers for samsung RF4289HARS

Question

System software

Why in the photo mode did you make it that I cant delete the standard photos? Also the epicurious app, it would be awsome if you could email the shopping list. Still exploring so may have more suggestions later.
asked 1 year, 9 months ago
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XtremistCA
Riverside, CA
on RF4289HARS
+2points
2out of 2found this question helpful.
1 answer
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answer 1
Thanks for the question and the feedback. I can't tell you why these particular images were selected as samples that cannot be deleted, but I'm happy to pass along your feedback and suggestions.

- Ms. Samsung
answered 1 year, 9 months ago
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MsSamsung
SamsungHQ
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Question

My google calendar on my RF4289 is one hour ahead of my time zone. When will the update to change the time zone be available?

asked 1 year, 8 months ago
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melissag
illinois
on RF4289HARS
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answer 1
Check if you have he most recent software update. Software updates can be downloaded through the S/W Update option on the Settings menu.
answered 1 year, 7 months ago
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foreverlove
-1point
0out of 1found this answer helpful.
Question

Will You Add YouTube App to Watch Cooking Videos?

Tags: apps, youtube
asked 1 year, 8 months ago
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sanjeevp
Michigan, USA
on RF4289HARS
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answer 1
Would't it be more convenience if you use a tablet so that you can carry it around and watch anytime any where rather than standing infront of the door to watch it?
answered 1 year, 7 months ago
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foreverlove
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Question

Auto Freezer Pull Out Drawer

Since the installers hooked up my water line my auto pull out upper freezer drawer no longer comes out more then maybe 10 % of the way and the freezer wants to shut automatically and quickly meaning you have to hold it open while you look for an item. The installer said everything is fine and that if I wanted to I could put a piece of plywood under the back of the fridge to level it out more but that it is designed to tilt back. The freezer drawer used to come out half way when you opened the freezer and doesn't now. If I open the freezer very, very slowly it comes out about 40 % of the way. Should I leave it this way, put plywood under or was it not installed properly? Any thoughts would be appreciated.
Tags: installation, miscellaneous
asked 4 months, 1 week ago
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Rickiered
Pottersville, Tewksbury, NJ 07830, USA
on RF4289HARS
-1point
0out of 1found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=420978&modelname=RF4289HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 1 week ago
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SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Ice maker noise

Do you have any plans to try and address a resolution to the loud noise that the icemaker makes when it drops a load of ice into the ice bin? The only bad review that I read from multiple owners is the same complaint. It sounds like ice hitting a hardwood floor at a six drop. I was wondering if you were working on a possible fix for us new owners? I sure hope you also try to address this in your future design as well. It definitely down grades you from "excellent" to "very good". Everything else is all positive.
asked 1 year, 7 months ago
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toler
on RF4289HARS
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answer 1
Thank you for the question. It's not unusual for ice dropping into an empty bucket to make some noise, so I would suggest allowing the ice to pile up in the bucket to help buffer the sound of the ice dropping. Another option would be to turn the icemaker off during the time of day or night when the noise is most audible.

- Ms. Samsung
answered 1 year, 7 months ago
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MsSamsung
SamsungHQ
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Question

IWhy does my ice taste bad?

"I just bought a new Samsung refrigerator, and the ice tastes terrible. The display says the filter is OK. The water tastes OK, but not great. What can I do?
Tags: ice maker taste
asked 1 year, 7 months ago
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jmcgoogan
Colorado, USA
on RF4289HARS
0points
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1 answer
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answer 1
I'm sorry to hear your ice tastes bad. If the refrigerator is still new, it can take a while for the taste from the water lines or new filter to dissipate. Samsung recommends flushing the system by dispensing about 5-6 gallons of water and the first few batches of ice. Washing the ice bucket prior to use can also help.

- Ms. Samsung
answered 1 year, 7 months ago
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MsSamsung
SamsungHQ
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Question

I have a RF4289HA fridge and its sitting on the wheels and its tilted backwards, how do i get it level?

The leveling feet on the front are all the way up and its still tilted back.
asked 1 year, 7 months ago
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bjschubert
Home
on RF4289HARS
0points
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answer 1
Samsung refrigerators are designed to lean back slightly to help the doors close more easily but the interior of the unit should be level. You can check that by placing a level inside of the refrigerator. The front legs can be adjusted to help level the refrigerator, if necessary, but it should not be adjusted more than the leveling legs will allow.

Thank you,
Ms. Samsung
answered 1 year, 7 months ago
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MsSamsung
SamsungHQ
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Question

why does the wifi drop connection when you try to use the apps?

My network is recognized when I try to connect, and when I enter the security code, it does connect.
However, when I try to use any of the fridge apps, it tries to log in, and then drops and I get a message "disconnected from server try again a little later" what does this mean? when I go back to the wifi settings, it has the check mark and appears to be connected. I did not push the reset button as I did not want to lose the temp settings. please help--thanks
asked 1 year, 7 months ago
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myshoes
carver
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
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answer 1
I'm sorry to hear you're having a problem with the apps on your RF4289HARS. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 1 year, 7 months ago
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MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

refrigerator RF4289HA does not work flex zone drawer control temperature

Unable to change temperature
asked 1 year, 6 months ago
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vadimzven
Fair Lawn, NJ USA
on RF4289HARS
-2points
0out of 2found this question helpful.
1 answer
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answer 1
The flex zone has 4 settings only that are set by pressing the Temperature button on the door next to the 4 modes.
answered 1 year, 5 months ago
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howardru
Boston
-2points
0out of 2found this answer helpful.
Question

new SW version 2.503 has bugs

-Pandora: when you try "Create Station" The cancel button is spelled wrong.. "cancle"
-Grocery Mgr does not work at all....It does not do anything when pressed
asked 1 year, 6 months ago
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jekl
on RF4289HARS
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answer 1
They retracted that version with 2.508 because that Grocery Manager didn't seem to work. The bad news is, they broke Twitter on me. I can't do a login with my valid credentials.
answered 1 year, 5 months ago
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howardru
Boston
0points
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Question

why the lights in the fridge is not working?

asked 1 year, 4 months ago
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jaihee
on RF4289HARS
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answer 1
I'm sorry to hear the lights are not working in your RF4289. Please check the wiring harness under the door hinge covers to make sure it's connected, and make sure the door is closing and sealing properly. If the lights still won't come on when you open the doors, your refrigerator may require service. To initiate the service process, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 1 year, 4 months ago
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MsSamsung
SamsungHQ
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Question

I purchased the RF4289HARS refrigerator and need to change the filter.What is the part number and where can I purchase the filter

Tags: what to buy, water filter part #
asked 1 year, 4 months ago
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ypvargas
concord, ca
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
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answer 1
The replacement water filter for model RF4289HARS is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

- Ms. Samsung
answered 1 year, 4 months ago
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MsSamsung
SamsungHQ
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Question

How can I get my google calendar to sync to the calendar on my computer?

The google calendar on my computer is set up for Pacific Time and displayed as 1:00pm NOT 13:00pm. The calendar on my refrigerator, which is linked to my wi fi, has all the events correct but the time is Eastern Time and military time. I've spoken with Samsung support on the phone. They told me to fix the settings on my computer. I did, and the refrigerator STILL has Eastern Time and military time. Can you please help me fix this problem?
Tags: computer
asked 2 years ago
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DONNA77
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for the question. It's likely that your RF4289 is still operating on the earlier software version 2.214. The newer version 2.320 is available via WiFi upgrade. A software upgrade icon should show up on the upper right corner of your control panel display as long as you're connected to a wireless network. Click the icon to upgrade the software, then reboot the refrigerator by unplugging/replugging it or turn the circuit breaker off then on again if the outlet is difficult to reach. After rebooting, you may need to manually reconnect to your home's wirelss network if it does not do so automatically. A time zone setting screen should then pop up, prompting you to change the time zone.

- Ms. Samsung
answered 2 years ago
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MsSamsung
SamsungHQ
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Question

Is the Flex Zone drawer full extension? Ours doesn't seem to open as far as the freezer drawer & the items in the back can not be reached.

Tags: flex zone drawer opening
asked 2 years ago
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frantic1049
SE PA
on RF4289HARS
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1 answer
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answer 1
Yes, the Flex Zone Drawer does extend as far as the main freezer drawer, but there may be some resistance at first. Pull it out firmly as far as the freezer drawer opens; once the rails are well lubricated it should open more easily.

Thank you for the question,
Ms. Samsung
answered 2 years ago
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MsSamsung
SamsungHQ
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Question

Apps

Can I add or are there any plans to add Apps to the refrigerator?
Tags: apps
asked 2 years ago
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Papo71
on RF4289HARS
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0out of 0found this question helpful.
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answer 1
At this point in time the Apps that come pre-installed on the RF4289 are the only ones that are available, and are ideally suited for the kitchen: search for recipes on Epicurious or view photos from a memory card or your online Picasa photo album; check the day's weather through WeatherBug, the latest news headlines on AP News, or your family's schedule from Google Calendar; follow your favorites on Twitter or listen to them on Pandora Radio; and leave notes and reminders for yourself or your family with the Memo feature. I can't tell you whether the selection will be expanded in the future, but if it is, instructions for adding them will be made available.

Thank you for your interest,
Ms. Samsung
answered 2 years ago
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MsSamsung
SamsungHQ
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Question

Where can i find the right parts for Water Connection -RF4289HARS

Can you direct me to a store in NJ or online that sells the correct parts to connect the water supply to the RF4289HARS? I'm specifically looking for the molded plastic bulb. Have bought 2 different connection kits but neither contain the bulb outlined in the manual
asked 1 year, 5 months ago
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blumyhouse
on RF4289HARS
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answer 1
For information and availability of Samsung parts and accessories, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you. The water line installation kit should also be available through most major retailers that carry Samsung appliances.

Thank you,
Ms. Samsung
answered 1 year, 5 months ago
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MsSamsung
SamsungHQ
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Question

will the wi-fi work if the refrigerator is in a built in cabinet in the kitchen?

asked 1 year, 11 months ago
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grammydwm
on RF4289HARS
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answer 1
The ability of the WiFi in the RF4289HARS to work in a built in cabinet depends in large part to the strength of the wireless signal, the distance from the refrigerator and the number and types of obstacles (e.g., walls, doors, etc.) that are between the access point and the refrigerator. For more information, please refer to the user manual which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
answered 1 year, 11 months ago
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MsSamsung
SamsungHQ
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Question

How much ice does the refrigerator make?

How much does the ice maker hold, and how much is the daily ice making capacity for the ice maker?
asked 1 year, 11 months ago
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Anonymous
on RF4289HARS
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answer 1
The icemaker in the RF4289 refrigerator is designed to produce approximately 7.5 pounds of ice per day under ideal conditions, and the ice bin can hold about 4.6 pounds. If the ice bin is full, the icemaker will stop making ice until ice is dispensed or transferred to an alternate container that some people like to keep in the freezer.

Thanks for the question,
Ms. Samsung
answered 1 year, 11 months ago
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MsSamsung
SamsungHQ
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Question

How do I reset the refrigerator to factory default

When I touch the screen icons nothing happens or it will send me to the wrong area. For instance if I hit the settings icon it takes me to the memo area and I can't exit out of this area. I have left the unit unplugged for up to 4 hours and that doesn't work.
asked 1 year, 11 months ago
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BeeBeeSa
Texas
on RF4289HARS
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answer 1
I'm sorry to hear you're having an issue with your RF4289 display. The screen can be reset without unplugging the refrigerator by pressing the Reset button located to the right of the display. For more information, please click on the following link to view a short how-to video: http://support-us.samsung.com/spsn/...

If this does not resolve the issue, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 1 year, 11 months ago
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MsSamsung
SamsungHQ
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Question

What does the new update for rf4289hars fix or add ? sw version 2.322

asked 1 year, 11 months ago
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Hoytech
Alabama
on RF4289HARS
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answer 1
One of the key updates in the latest RF4289 software version 2.320 enables the selection of different time zones, which is particularly important for the Google Calendar App.

Thanks for the question,
Ms. Samsung
answered 1 year, 11 months ago
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MsSamsung
SamsungHQ
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