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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
RF4289HARS

Customer Questions & Answers:
143 Questions
 | 
164 Answers

Questions & Answers for samsung RF4289HARS

Question

Twitter Application login error

My twitter application on the fridge is stating my email or password is incorrect. I know for a fact I have the correct information, as I validated it by logging out on both my phone and computer and logged back in successfully with the same credentials. Is there something else I am missing so I can use Twitter from my fridge?
asked 3 years, 3 months ago
Anonymous
home
on RF4289HARS
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having trouble accessing your Twitter account on the RF4289 refrigerator. Please make sure you're connected to a working wireless access point. Next, check the "S/W update" option in the Settings menu on the display; there may be a software update awaiting download that will help to correct the login issue. If it does not, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How much ice does the refrigerator make?

How much does the ice maker hold, and how much is the daily ice making capacity for the ice maker?
asked 3 years, 3 months ago
Anonymous
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The icemaker in the RF4289 refrigerator is designed to produce approximately 7.5 pounds of ice per day under ideal conditions, and the ice bin can hold about 4.6 pounds. If the ice bin is full, the icemaker will stop making ice until ice is dispensed or transferred to an alternate container that some people like to keep in the freezer.

Thanks for the question,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does the RF4289HARS support a wired ethernet connection in addition to WiFi?

I see there there is an RJ45 port on the back of the RF4289HARS refrigerator. Does it also support wired connectivity if I preferred to connect to the internet that way instead of using WiFi?
asked 3 years, 2 months ago
joebiii
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The port on the back of the RF4289HARS was designed to connect a modem for enabling the Smart Grid application once that technology becomes available, and it cannot be used for an ethernet connection.

Thanks for the question!
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Changing water filter

We just purchased a new RF4289HARS Refrigerator and the manual is somewhat unclear as to whether or not the water supply must be turned off to change the water filter.

One paragraph states to turn the water off but another paragraph states "If you are in trouble of inserting the water filter as high pressure of water, shut off the water supply valve." and another paragraph reads, "If you turned off the water supply, turn it back on."

This would seem to indicate it is not necessary to turn off the water.

Is it REQUIRED to turn off the water supply to change the filter?
asked 3 years, 2 months ago
tfford
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It is not necessary to turn off the water supply to the refrigerator in order to change the filter cartridge. You may find it helpful to do so, however, because it would alleviate some of the pressure in the water line that could make it difficult to insert the cartridge and lock it in place.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I reset the refrigerator to factory default

When I touch the screen icons nothing happens or it will send me to the wrong area. For instance if I hit the settings icon it takes me to the memo area and I can't exit out of this area. I have left the unit unplugged for up to 4 hours and that doesn't work.
asked 3 years, 2 months ago
BeeBeeSa
Texas
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RF4289 display. The screen can be reset without unplugging the refrigerator by pressing the Reset button located to the right of the display. For more information, please click on the following link to view a short how-to video: http://support-us.samsung.com/spsn/...

If this does not resolve the issue, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What does the new update for rf4289hars fix or add ? sw version 2.322

asked 3 years, 2 months ago
Hoytech
Alabama
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
One of the key updates in the latest RF4289 software version 2.320 enables the selection of different time zones, which is particularly important for the Google Calendar App.

Thanks for the question,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I set the time zone? (eastern, central, etc.)

I have a new RF4289HARS and I'm trying to figure out how to set the time zone. I received a new software update yesterday and after the system re-booted, it asked me first thing to input my time zone. I successfully did but I cannot now find where that information can be changed. Using the settings button on the display I can find where to set the time, and the date, but I cannot find anywhere how to set/change the time zone.
asked 3 years, 2 months ago
tfford
Texas
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. As you mentioned, the latest software update (version 2.322) made it possible to select a time zone, but once one is selected, it cannot be changed. This additional adjustment, making it possible to change the time zone as needed, will be made in a future update, though I can't tell you when that will be available.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What did firmware push 2.322 on 6 July accomplish?

When the screensaver theme runs, we still can not delete or deselect those 10 annoying Epicurious app photos that mix in with our own that we uploaded with our camera SD card. We enjoy the screensave theme when it runs but we want to see our own photos and not have the 10 Epicurious photos mix in. Has this been reported to the "bug" team and when will this issue be addressed?
asked 3 years, 2 months ago
Touchscreen
Berlin, MD
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The latest firmware update 2.320 included the ability to select time zones, among other things. We appreciate your feedback with regard to the 10 pre-loaded images on the RF4289, and your comments have been shared with the team. Unfortunately, I can't tell you when the next update will be available and whether it will include the change you've requested.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does ice maker have to be off to make icecubes but on to stop making them ? Sounds backwards to me.

In the product manual for refridgerator MDL RF4389HARS on page 57 bottom line the manual states " Touching the ON button turns the ice making OFF." I know that by having the button showing "OFF" the fridge does make ice cubes. Just wondering why it seems backwards to me.? Am I alone in this thought process ? Say " Yes" for "No" And "No" for "Yes"
asked 3 years, 2 months ago
Anonymous
Pasadena Md 21122
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your feedback. While the instructions for turning the icemaker on or off may appear counterintuitive, they are consistent with previous models which have an "Ice Off" indicator light on the control panel. When the "Ice Off" is activated (or turned 'on'), the icemaker is off, and vice versa. I hope this helps to clarify the reason for the controls being set up the way they are, and I'll be happy to pass your comments along to the team.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where can I purchase a left door bin for french door ref.mod RF4287HARS?

asked 3 years, 2 months ago
CLEUS
JERSEY CITY
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RF4287HARS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Screensaver theme options on RF4289HARS?

I KNOW that the default photos still can not be deleted under the latest current firmware version 2.320. As a user I would appreciate a way to deselect or exclude the 10 default preloaded Epicurious images when the Screensaver theme runs so that they dont mix in and appear in the middle of my own uploaded images of my children etc. Unfortunately, I have seen the default loaded Epicurious images hundreds of times now. If you dont want to give users the option to delete them, then please just have a checkbox that says "Hide default app photos."
----------------------------
Has this issue about the RF4289HARS been communicated to the programmers?
asked 3 years, 2 months ago
Touchscreen
Berlin, MD
on RF4289HARS
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We appreciate your feedback with regard to the 10 pre-loaded images on the RF4289, and I assure you that your comments have been shared with the team.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I increase the water temperature

asked 3 years, 2 months ago
Anonymous
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The temperature of the water that is dispensed from the RF4289 is determined by the refrigerator temperature. To increase it, you would need to increase the refrigerator setting. If you find the dispensed water is not cold enough, it may be because you're dispensing more than the storage tank can hold, resulting in dispensed water being the same temperature as your tap water.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Auto pullout drawer has frost

Auto pullout drawer has built up a lot of frost in the last week. The bottom of the freezer looks ok.
asked 3 years, 2 months ago
jekl
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It's not unusual to have a small amount of frost in the freezer since each time the drawer is opened, warmer air enters carrying moisture that freezes on the cold surfaces inside the compartment. While Samsung freezers do have heaters in the walls that cycle on periodically to prevent frost build-up, this does not necessarily prevent the moisture from condensing on the packages, plastic bins or Auto Pull-Out drawer since it does not have a defroster. To help reduce the amount of frost on these areas, keep the drawer closed as much as possible.

You may also find it helpful to review the available troubleshooting articles on this topic to ensure the drawer is closing properly and the vents are not blocked; please click the link below, then select "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...

If these steps do not help to resolve the issue, please use the link provided in the article to request service.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get the server to connect again.

I was listening to Pandora, and it stopped. The refrigerator was connected but the server wasn't and it said to try later. I have been trying for 2 days and it still says the server is not connected. I was getting some weather bug but not it states that the servers are not connected and to try later. I need assistance.
asked 3 years, 2 months ago
curley509
Home
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your connection. Go to page 2 of the Settings menu and make sure Wi-Fi is "On", then select "Wi-Fi Networks" and press "Search" if it does not do so automatically. If your home's access point does not populate the screen, then check your wireless router to make sure it is turned on and functioning properly. There are a variety of factors that can make it difficult for the wireless signal to be received. For more information, please refer to pages 61-63 of the user manual, or click here for the online How-To guide: http://tinyurl.com/68sflbg

To view a video how-to for connecting to a Wi-Fi network, click here: http://support-us.samsung.com/spsn/...

If you need further assistance, please call 800-SAMSUNG or select the Live Chat option on the product support page.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I would like to know how to turn the refrigerator power on and off and how to reset the display.

I have read through the manual, but I cannot find instructions with the location of the power switch and reset button. Is the reset button the same as "reboot?" Is there a switch, or do I simply unplug it or flip the circuit breaker?
asked 3 years, 2 months ago
Vennael
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The only way to actually turn the power to your RF4289HARS off is to unplug it, but Samsung does not recommend doing this if you're experiencing problems with the cooling or have an error code displayed because it may erase helpful service information from the memory. The RF4289HARS like most Samsung refrigerators is equipped with a "Cooling Off" mode which maintains power to the lighting and display but turns the cooling system off. This is primarily for use on store displays, though you will find this option included in the Settings menu of your RF4289HARS.

If you'd like to reboot the display, there is a recessed button under the control panel that can be pressed with an object such as a paper clip. For more information, please click on this link to view a short how-to video: http://support-us.samsung.com/spsn/...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a way to connect the audio to external speakers or a stereo?

asked 3 years, 2 months ago
eogdoyle
USA
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. There is no way to add external speakers to the RF4289 refrigerator.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Why is the water not cold enough?

Why is the water from the Samsung (RF4289HARS) not as cold as my old Samsung refrigerator's?
The first cup of water in the morning is nice and cold, but the next cup that comes out of this fridge is as cold as the tap water...Very disappointing!!!
asked 3 years, 2 months ago
me1882
Dallas, TX
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The refrigerator's reservoir holds about two liters of water, so you should be able to dispense that amount of chilled water. I would suggest waiting 24 hours then try dispensing several glasses (up to about 2 liters) of water. If it isn't chilled, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

RF4289HARS

i have an oppening 32". Is it OK to purchase RF4289HARS.
Appreciated your quick answer. Thanks.
asked 3 years, 2 months ago
nadezhda
nyc
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF4289HARS is 35-3/4" wide and should ideally be installed where it will have a minimum of 3/8" clearance on each side for ease of installation. Though Samsung does have narrower French Door models available, the RF4289 is the only French Door with the WiFi with Apps feature, and the narrowest width available for any of Samsung's current models is 32-1/4".

Thank you for your interest,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I'm buying a refrigerator the only problem is the color,I like the one with wi fi, any chance to have more colors

Bisk?
asked 3 years, 2 months ago
Arodri82
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your interest. At this point in time, the RF4289 Four Door French Door with WiFi and Apps is available only in real Stainless Steel. I can't tell you whether other colors may become available in the future.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The temperature display reads "1 2" for 102 degrees F.

Is this what I should expect? It gets pretty hot here in Texas. There are a lot of 100+ days, If there are no zeros displayed, it could get confusing.
asked 3 years, 2 months ago
ArJeTrNo53
Cedar Hill, Texas
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please try updating the software on your RF4289 by pressing the Settings icon on the home screen then scroll down and select S/W Updates. The next screen will tell you whether you have the most recent version or if there is a newer one available to download.

For more information, please call 800-SAMSUNG to speak with an agent who will be happy to help you resolve this issue.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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