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Most Recent Questions
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RF220NCTASR/AA ice maker not making much ice at all
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How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
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RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
RF4289HARS

Customer Questions & Answers:
143 Questions
 | 
164 Answers

Questions & Answers for samsung RF4289HARS

Question

Where is attached photo?

Ms Samsung answered my question about the auto pull out freezer drawer opening partway when the bottom freezer drawer is opened, by referencing an attached photo, but I don't know where to look for that photo. Does anyone know where it is?
asked 3 years, 5 months ago
frantic1049
SE PA
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry you weren't able to see the uploaded photos, so I'll try attaching them again. There are two photos attached; one showing how far out the Auto Pull-out drawer should open automatically and the other showing the proper position of the upper drawer on the rail so that it will open automatically.

Thank you,
Ms. Samsung
Image(s)
User submitted image
User submitted image
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can additional apps be downloaded?

asked 3 years, 2 months ago
JoQuick
Arizona
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Only through the software updates from Samsung, through the WiFi connection.
answered 2 years, 11 months ago
SamsungBob
0points
0out of 0found this answer helpful.
Question

Does the RF4289HARS support a wired ethernet connection in addition to WiFi?

I see there there is an RJ45 port on the back of the RF4289HARS refrigerator. Does it also support wired connectivity if I preferred to connect to the internet that way instead of using WiFi?
asked 3 years, 4 months ago
joebiii
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The port on the back of the RF4289HARS was designed to connect a modem for enabling the Smart Grid application once that technology becomes available, and it cannot be used for an ethernet connection.

Thanks for the question!
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Changing water filter

We just purchased a new RF4289HARS Refrigerator and the manual is somewhat unclear as to whether or not the water supply must be turned off to change the water filter.

One paragraph states to turn the water off but another paragraph states "If you are in trouble of inserting the water filter as high pressure of water, shut off the water supply valve." and another paragraph reads, "If you turned off the water supply, turn it back on."

This would seem to indicate it is not necessary to turn off the water.

Is it REQUIRED to turn off the water supply to change the filter?
asked 3 years, 4 months ago
tfford
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It is not necessary to turn off the water supply to the refrigerator in order to change the filter cartridge. You may find it helpful to do so, however, because it would alleviate some of the pressure in the water line that could make it difficult to insert the cartridge and lock it in place.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I increase the water temperature

asked 3 years, 4 months ago
Anonymous
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The temperature of the water that is dispensed from the RF4289 is determined by the refrigerator temperature. To increase it, you would need to increase the refrigerator setting. If you find the dispensed water is not cold enough, it may be because you're dispensing more than the storage tank can hold, resulting in dispensed water being the same temperature as your tap water.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Will you add printer support?

I like the receipe app but without being able to print the shopping list it's less than ideall. Will you be adding any generic printer support?
asked 3 years, 2 months ago
Chipsb
Maryland
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I saw this answer in the FAQ

===
Thank you for the suggestion. At this point in time, there is no way to send a shopping list to a printer or computer from the RF4289, and I can't tell you whether this is something that will be added in the future.

- Ms. Samsung
===
answered 3 years ago
foreverlove
0points
0out of 0found this answer helpful.
Question

I would like to know how to turn the refrigerator power on and off and how to reset the display.

I have read through the manual, but I cannot find instructions with the location of the power switch and reset button. Is the reset button the same as "reboot?" Is there a switch, or do I simply unplug it or flip the circuit breaker?
asked 3 years, 4 months ago
Vennael
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The only way to actually turn the power to your RF4289HARS off is to unplug it, but Samsung does not recommend doing this if you're experiencing problems with the cooling or have an error code displayed because it may erase helpful service information from the memory. The RF4289HARS like most Samsung refrigerators is equipped with a "Cooling Off" mode which maintains power to the lighting and display but turns the cooling system off. This is primarily for use on store displays, though you will find this option included in the Settings menu of your RF4289HARS.

If you'd like to reboot the display, there is a recessed button under the control panel that can be pressed with an object such as a paper clip. For more information, please click on this link to view a short how-to video: http://support-us.samsung.com/spsn/...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where is it manufactured?

Are Samsung refrigerators that are sold in the USA also manufactured in the USA or are they manufactured elsewhere?
asked 3 years, 3 months ago
Ulrichofgelderland
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While Samsung is a South Korean company, we have offices and manufacturing worldwide to meet the growing demands of our global customers. For company information, please click here: http://www.samsung.com/us/aboutsams... Thanks for your interest in Samsung.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can you print or e mailing shopping lists from 28 cu. ft. 4-Door Refrigerator and 8" LCD Digital Display with Apps

asked 3 years, 3 months ago
jim140
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. While the Memo and the Epicurious Apps on the RF4289 refrigerator can help you develop a shopping list, it does not currently have the ability to print or email the list.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to edit Memos?

Hi, could you please add a feature to be able to edit the memos. When using the keypad there is a plenty of space on each memo to make a nice to do list or grocery list. It would be very helpful if we can add or subtract to/from this list. I love my fridge and it would be nice if I can get more out of it.
Thank you, Katy
asked 3 years, 3 months ago
fourdoorfridge
New Jersey
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question and suggestion. I can't tell you whether the capability to edit memos will be available in the future, but I'll certainly pass your comments along to the rest of the team. Please be sure to check for software updates through the Settings menu on your RF4289 periodically, since changes such as this would likely be made available through these updates.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where is the Dairy Compartment

Page 31 of the User Manual for my new Samsung RF4287HA refrigerator describes a dairy compartment. I haven't been able to identify any dairy compartment. Where is it located? Does the refrigerator have one or is the User Manual in error?
asked 3 years, 6 months ago
Anonymous
Tullahoma, TN
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The list that references the Dairy Bin in the RF4287 manual is generic and is used to explain the different items that are found in many Samsung French Doors. With the addition of the Flex Zone Drawer, the RF4287HA does not come with a dairy bin.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Samsung RF4289HARS Apps?

Does Samsung RF4289HARS apps be reconfigured or are we stuck with those pre-loaded apps only? Can i upload any new apps at all like netflix, youtube... etc? Can this 8" be updated for firmwire/software?
asked 3 years, 6 months ago
SamPriya
Kennett Square, PA
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The only Apps currently available for the RF4289 are those that come pre-loaded which are ideally suited for the kitchen: search for recipes on Epicurious or view photos from a memory card or your online Picasa photo album; check the day's weather through WeatherBug, the latest news headlines on AP News, or your family's schedule from Google Calendar; follow your favorites on Twitter or listen to them on Pandora Radio; and leave notes and reminders for yourself or your family with the Memo feature. As updates become available it will be determined whether they'll be downloaded through the wifi or uploaded from an SD card.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the touchscreen lock-up so often?

My touchscreen locks on an almost daily basis requiring reset. Is this a common problem or do I have a defective unit?
asked 3 years, 1 month ago
Chipsb
Maryland
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If resetting/ rebooting by unplugging it doesn't help, you might want to call samsung support directly
answered 3 years ago
foreverlove
0points
0out of 0found this answer helpful.
Question

How to edit the memo?

Hi, currently there is no option to edit the memos. Ms Samsung, are you one of the software developers for this? Please add the edit option for the memos. It would be nice to be able to add to your grocery list as you remember them. And it is almost impossible to complete your list in one shot. Edit option will be greatly appreciated! Thanks.
asked 3 years, 5 months ago
fourdoorfridge
New Jersey
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. I'm not one of the software developers, but I have shared your suggestion with those who are involved in the development and selection of Apps for the new RF4289 WiFi-enabled refrigerator. Please be sure to check the display of your refrigerator regularly for the "shield" icon which indicates when software updates are available. When that icon appears, go to the Settings menu, then scroll down to the Software (S/W) Updates option which will help you determine whether you have the most recent version.

We appreciate your feedback,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I get my touch screen to respond to touch.

Screen has been reset and still does not respond to any touch. We tried unplugging the refrigerator and plugging it back in and this did not work.
asked 3 years, 1 month ago
Vickiree
Vancouver
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I am assuming you can not even access the settings icon on the lower left side of the screen.

If you can not access the screen by any touch and have tried getting other people to try accessing the screen then contact service.
Longer than completely trimmed fingernails will give you problems with some touch screens.

If you can access settings from the home screen then you have to scroll down the list using the lower arrow on the right side.
After that you will see a touch screen calibration bar.
You must touch that bar and follow the instructions.
answered 2 years, 11 months ago
DACV
0points
0out of 0found this answer helpful.
Question

I have to reboot my RF4289HARS Fridge screen displays a freezer temp of say 4 degrees and fridge temp will be 43 degrees, uplug and good for 2 days

asked 3 years, 5 months ago
Hoytech
Alabama
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your RF4289HARS is not displaying the desired temperature, please try adjusting the temperature by following the instructions in the manual rather than unplugging it, since unplugging the refrigerator will erase any error codes or performance history that could help a qualified technician effectively diagnose and correct an issue. The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If your refrigerator is plugged into a working power supply and the temperature controls are not responding properly and the Child Lock is disengaged, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Please make the memos editable. Thank you

This message is for the software developers at Samsung:
We really enjoys the apps on our refrigerator. Could you please make the memos editable? It will make it alot easier to make useful to do lists or grocery lists. Thank you, Katy
asked 3 years, 5 months ago
fourdoorfridge
New Jersey
on RF4289HARS
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for the suggestion to make the Memo app on the RF4289HARS editable. I'll be sure to pass this on to those responsible for the development of this feature. Please be sure to check for software updates within the Settings menu periodically to make sure you have the most recent version.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

RF4289HARS touch screen locked up; scrolls through screen savers but not responding to touch.

asked 3 years, 1 month ago
Frosted
Phoenix Arizona
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try to reboot by unplug it. If it still doesn't work you should call samsung support
answered 3 years ago
foreverlove
0points
0out of 0found this answer helpful.
Question

New software download?

I received a software update last night. After the update, there was a new grocery list manager app. However, the app does not do anything. I select it and nothing happens. I cannot find any information on the site about the new app.
Also, after the install, there is a second page of apps, with an arrow to move between them. The arrow is difficult to press and the app I use most (Weatherbug) is on the second page. Is there any way to reorder the apps or are there plans to allow that?
When I tried to reset the touchscreen accuracy, the screen locked up and would not respond, so I had top reset. Now I am stuck trying to use the tiny arrow and with a nonfunctioning app.
asked 2 years, 11 months ago
Lizzie101
Texas
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the message. The new Grocery Manager app helps you organize and manage your groceries, including reminders when your items are about to expire. The app is currently in beta, with a full release planned in the next few weeks. Please watch for the upcoming software update. While there is currently no option for reordering the list of apps on the screen, I've passed your comments along to the rest of the team for consideration.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Wireless doesn't see any routers. There are several in area. Mine does support 802.11

asked 3 years, 5 months ago
csmith707
Flordia
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your RF4289 is not able to find a wireless access point, please check the following:
• Check if the power for the wireless router is on, and make sure the WiFi is set to On in the Settings menu of the RF4289 display.
• If the router is located away from the Fridge, move it closer then check to see if it is detected. Please refer to page 62 of the User Manual for notes regarding the types of obstacles that may effect the range or quality of wireless signals.
• Turn the power of both the router and the Fridge off and on.
• Touch the Search button to detect available signals.

If your router still isn't detected, please contact your ISP (internet service provider) for help determining whether your router's signal has been hidden (closed) so as not to be detected by unknown devices. If this is the case, the registered administrator should be able to change the setting so the refrigerator can "see" your router.

If none of these solutions help to resolve the issue, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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