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Most Recent Questions
Recent Question:
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Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
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Water under veggie drawers
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Deli Bin keeps falling off the tracks
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the left door 'flap' does not reach groove
Questions with Most Recent Answers
Question:
How do I remove/replace one of the refrigerator door handles?
Question:
Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
Question:
Deli Bin keeps falling off the tracks
Question:
the left door 'flap' does not reach groove
RF4289HARS

Customer Questions & Answers for
RF4289HARS

Customer Questions & Answers:
140 Questions
 | 
161 Answers

Questions & Answers for samsung RF4289HARS

Question

Samsung RF4289HARS Apps?

Does Samsung RF4289HARS apps be reconfigured or are we stuck with those pre-loaded apps only? Can i upload any new apps at all like netflix, youtube... etc? Can this 8" be updated for firmwire/software?
asked 2 years, 11 months ago
SamPriya
Kennett Square, PA
on RF4289HARS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The only Apps currently available for the RF4289 are those that come pre-loaded which are ideally suited for the kitchen: search for recipes on Epicurious or view photos from a memory card or your online Picasa photo album; check the day's weather through WeatherBug, the latest news headlines on AP News, or your family's schedule from Google Calendar; follow your favorites on Twitter or listen to them on Pandora Radio; and leave notes and reminders for yourself or your family with the Memo feature. As updates become available it will be determined whether they'll be downloaded through the wifi or uploaded from an SD card.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where is the serial # located ?

asked 2 years, 8 months ago
ramspan
on RF4289HARS
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
In side the door.
answered 1 year, 10 months ago
CLUMSYPUENTE
0points
0out of 0found this answer helpful.
answer 2
on a label on the left interior wall of the refrigerator.
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
answer 3
The serial number is located on a label on the left interior wall of the refrigerator (see attached photo). It is long alpha numeric sequence directly below the bar code and above the model number.

- Ms. Samsung
Image(s)
User submitted image
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

How do I enable the IEEE 802.1 Authentication on my wireless network? The selection is greyed out

asked 2 years, 5 months ago
kwkleppe
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Your internet provider should be able to help you out.
Also you might want to call samsung support directly
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
answer 2
Please contact your wireless network service provider for instructions to enable the IEEE 802.1 connection. For further assistance, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

It does not recognize any wireless networks, what do I do?

asked 2 years, 10 months ago
cleanfreak
Oklahoma
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I had the same problem. After contacting Customer Service and having the escalate the problem we went out and purchased a new wireless router that has 5G. Connected right away. Hope this helps!
answered 2 years, 10 months ago
cleanfreak
Oklahoma
0points
0out of 0found this answer helpful.
answer 2
Hoytech-Alabama

Reset or uplup your router then it should find wireless networks, fridge also has to be in range of wireless router, good luck.
answered 2 years, 10 months ago
Hoytech
Alabama
-1point
0out of 1found this answer helpful.
Question

How to delete Epicurious photos from model RF4289HARS

Dear Ms. Samsung,

We love to look at our own photos we have uploaded with an SD card from our camera....... BUT, the 10 preloaded photos of pies, cakes, and fruit came with the unit always intrude by inserting themselves into the screensaver theme. This does not appear to be a feature and acts more like a bug. I have attached one photo that shows a photo of strawberries on top of our own photos. When are you going to update this so that users can delete them?
Image(s)
User submitted image
asked 2 years, 9 months ago
Touchscreen
Berlin, MD
on RF4289HARS
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Ms Samsung,

Thank you. I understand how to recognize and perform firmware "push" updates. I guess the more important followup question is - Has this little "bug" been passed to the software developers so that they will know to update this issue in their next update?
answered 2 years, 9 months ago
Touchscreen
Berlin, MD
+1point
1out of 1found this answer helpful.
answer 2
I'm sorry to hear these pre-loaded photos are intruding on your personal photo album. At this point in time, the 10 pre-loaded photos cannot be deleted. As updates do become available, a software update icon will appear on the LCD screen, letting you know an update is available. Go to the S/W Update option in the Settings menu to download the update.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
-4points
0out of 4found this answer helpful.
Question

Keep getting "Server Disconnected"

We have an RF4289HARS. Our wifi is connected, but when I click on any of the apps I keep getting the same message "Server Disconnected. Try again later". What needs to be done to fix this?
asked 2 years, 9 months ago
MichelleD
NJ
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If the system recognizes and connects to your router, this message means that the Samsung server is down.
answered 2 years, 7 months ago
judy2304
Marengo, Il
+1point
1out of 1found this answer helpful.
answer 2
I'm sorry to hear you're having difficulty accessing the Apps on your RF4289HARS. Please check to see if you have the latest software version installed by pressing the Settings button on the menu, then scrolling down to and selecting S/W Update. The next screen should tell you whether you have the most recent version already, or if there's a new version available. Installing the latest version (currently 2.322) should correct any issues with connecting to the Apps on your fridge. If it does not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Why does moisture form inside closed dishes or bags?

this happens in the snack drawer and the veggie drawers or in the body of the fridge
asked 2 years, 7 months ago
curiouser
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I found the answer :

=====
The condensation you're referring to is normal and is likely to occur in any closed environment where warm air (from food placed inside) comes in contact with colder surfaces, or when the air cools naturally. The confined space of a closed dish or bag traps the moisture so the condensation is more visible, though the same principal applies to drawers, in general, and in the case of Samsung, to the entire refrigerator compartment.

This is because the RF4289, like many Samsung refrigerators, is equipped with Twin Cooling Plus, a system that helps to optimize the humidity level in the refrigerator by eliminating the transfer of air (including flavors and odors) between the refrigerator and freezer compartments. The higher humidity level in the refrigerator helps food stay fresh longer because it doesn't dry out as fast.

Thank you for the question,
Ms. Samsung

========
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
answer 2
The condensation you're referring to is normal and is likely to occur in any closed environment where warm air (from food placed inside) comes in contact with colder surfaces, or when the air cools naturally. The confined space of a closed dish or bag traps the moisture so the condensation is more visible, though the same principal applies to drawers, in general, and in the case of Samsung, to the entire refrigerator compartment.

This is because the RF4289, like many Samsung refrigerators, is equipped with Twin Cooling Plus, a system that helps to optimize the humidity level in the refrigerator by eliminating the transfer of air (including flavors and odors) between the refrigerator and freezer compartments. The higher humidity level in the refrigerator helps food stay fresh longer because it doesn't dry out as fast.

Thank you for the question,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does anyone have a problem with Weatherbug?

Weatherbug has displayed the incorrect temps for two days now. Any ideas?
asked 1 year, 8 months ago
cleanfreak
Oklahoma
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There is no way to delete and reinstall the apps. Have you tried to do a reset? Make sure other internet releated apps are working also
answered 1 year, 3 months ago
tbone7467
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you try deleting/reinstalling the app to see if that fixes the issue. Otherwise, we recommend you contact WeatherBug directly for app support.

http://weather.weatherbug.com/contact-us.html

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Firmware

Are there plans to update the firmware on this fridge to match the firmware on the t9000 fridge? I'm wanting to have the evernote application.

thanks.
asked 1 year, 1 month ago
lissbpp
lissbpp
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Well I sure hope that Samsung does not think that people are going to "upgrade" their refrigerator for software updates.
answered 1 year, 1 month ago
lissbpp
lissbpp
+5points
5out of 5found this answer helpful.
answer 2
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
Amanda07
-5points
0out of 5found this answer helpful.
Question

I can't detect my wifi

When I first started I was able to see my wireless internet connection and connect just for a while and then lost it and now I cant get the fridge to detect it even if I set the router right next to the fridge.
Help! Please
asked 2 years, 8 months ago
Msimon
McPherson KS
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try to disconnect your wifi and reconnect again. You may need to log in with a username and password that you set for your network
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having an issue with your wireless connection. Please refer to the troubleshooting section on page 80 of the user manual, which can be downloaded as a pdf file from this website. If the troubleshooting suggestions do not help to resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can you add apps to rf268ab

my refrigerator has LED screen
asked 2 years, 8 months ago
angeldog1
charleston, sc
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
only models that do have wifi to download apps are the RF4289 4-Door French Door and the RSG309 Side by Side refrigerators.
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
answer 2
The RF268AB is not equipped with the LCD screen, WiFi or other components necessary for the Apps feature. I can't tell you whether other models will be added that offer that feature in the future, but at this point in time, the only models that do have it are the RF4289 4-Door French Door and the RSG309 Side by Side refrigerators.

Thank you for your interest!
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Samsung rf4289hars refrigerator wifi calendar has wrong event time

The event time for all entries on my wifi calendar are 1 hour later than my google gmail calendar
asked 2 years, 7 months ago
John32563
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
See if you have he most recent software update. Software updates can be downloaded through the S/W Update option on the Settings menu.
answered 2 years, 5 months ago
foreverlove
-1point
0out of 1found this answer helpful.
answer 2
Thank you for the question. Please check your LCD panel to see if you have the most recent software update. Software updates can be downloaded through the S/W Update option on the Settings menu. If updating the software does not resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

what extended warranties are available and their costs

asked 2 years, 6 months ago
mhdalhart
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I' don't see it being listed anywhere. Need to call samsung
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
answer 2
For questions regarding extended warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does it have speakers?

Does Pandora sync to other devices or does the fridge have speakers?
asked 2 years, 6 months ago
rickyrr
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The speaker on the 4289 is to the left of the water/ice dispenser.
You have to look under at where the water/ice comes from and to the left.
answered 2 years, 4 months ago
DACV
0points
0out of 0found this answer helpful.
answer 2
The description said it does have a built in speaker
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
Question

I would like to be able to send my grocery list to a printer connected via WiFi or to my computer? Will you offer this feature?

asked 2 years, 6 months ago
jmcgoogan
USA
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I checked and this feature is not yet supported. They don't know when
answered 2 years, 5 months ago
foreverlove
-1point
0out of 1found this answer helpful.
answer 2
Thank you for the suggestion. At this point in time, there is no way to send a shopping list to a printer or computer from the RF4289, and I can't tell you whether this is something that will be added in the future.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to use the floating bar in the flex zone drawer in my refrigerator

I'm unclear of the use of the bar in the flex zone drawer - it moves all over and I can't see a way to lock it in place.
asked 2 years, 10 months ago
cheri50
on RF4289HARS
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
A small tie wrap does the trick quite well.
answered 1 year, 1 month ago
SlimLine
Elkridge, MD, USA
+1point
1out of 1found this answer helpful.
answer 2
The divider in the FlexZone Drawer of your RF4289HARS refrigerator is designed to help separate items in the drawer, but it cannot be locked in place. The divider can be especially effective when the compartments are relatively full.

Thank you for the question,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do you reboot the RF4289hars without unplugging ?

asked 2 years, 10 months ago
Hoytech
Alabama
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There is a small hole to the right of the SD card slot that is located under the top of the ice dispenser. You can reboot the system by opening a paper clip and putting it into this hole.
answered 2 years, 7 months ago
judy2304
Marengo, Il
+1point
1out of 1found this answer helpful.
answer 2
The RF4289HARS needs to be unplugged in order to reboot it. This is safe to do if you're updating the LCD with the latest software upgrade via WiFi. However, if you have an error message or issue with your refrigerator, please call 800-SAMSUNG to speak with an agent prior to rebooting your refrigerator.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get rid of the funny tasting water?

We have had the RF4289HARS refrigerator for over 4 weeks now and have dumped several gallons of water from the water dispenser but the water still tastes funny. How can we get this rectified?
asked 2 years, 7 months ago
dcmprice
Acworth, GA
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung recommends dispensing as much as 5-6 gallons of water and dumping the first few batches of ice to flush the system. The taste should dissipate over time.
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear your water has a funny taste. It isn't unusual for there to be some residual taste in the lines. Samsung recommends dispensing as much as 5-6 gallons of water and dumping the first few batches of ice to flush the system. The taste should dissipate over time.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is the black plastic cover on the top in the back left corner?

asked 2 years, 7 months ago
mkinnuca
Grafton, MA
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It covers the water line access point and also provides a clip for storing the power cord when the refrigerator is being moved or stored.
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
answer 2
The black plastic cover on top of your refrigerator protects the opening to access the water line and also provides a clip for storing the power cord during transportation or storage.

Thank you for the question,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Settings for Fruit and Veggy drawers

What are the proper type of seting for fruits and vegitables. which is supposed to high and which low.
asked 2 years, 7 months ago
Rubes
LZ, Illinois
on RF4289HARS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
the RF4289 features Samsung's signature Twin Cooling Plus system, which maintains an optimally high humidity level (over 70%) throughout the refrigerator, your produce should last longer compared to conventional systems regardless of the setting on the drawer.
answered 2 years, 5 months ago
foreverlove
0points
0out of 0found this answer helpful.
answer 2
Different fruits and vegetables have different storage needs with regard to the humidity level. To give you an example, items like lettuce, spinach and berries prefer high humidity (over 90%), while onions and squash prefer lower relative humidity (under 80%). Since the RF4289 features Samsung's signature Twin Cooling Plus system, which maintains an optimally high humidity level (over 70%) throughout the refrigerator, your produce should last longer compared to conventional systems regardless of the setting on the drawer. The drawer lever can complement the Twin Cooling, however: open the lever for lower humidity-loving fruits and veggies, and close the lever to increase it. A helpful trick to remember which produce loves higher humidity is to think of what items are kept on the sides of the produce aisle in the grocery stores (where they receive frequent "mistings" of water) and which are not.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
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