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Most Recent Questions
Recent Question:
How do I remove/replace one of the refrigerator door handles?
Recent Question:
Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
Recent Question:
Water under veggie drawers
Recent Question:
Deli Bin keeps falling off the tracks
Recent Question:
the left door 'flap' does not reach groove
Questions with Most Recent Answers
Question:
How do I remove/replace one of the refrigerator door handles?
Question:
Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
Question:
Deli Bin keeps falling off the tracks
Question:
the left door 'flap' does not reach groove
28 cu. ft. French Door Refrigerator

Customer Questions & Answers for
28 cu. ft. French Door Refrigerator

Customer Questions & Answers:
705 Questions
 | 
735 Answers

Questions & Answers for samsung 28 cu. ft. French Door Refrigerator

Question

Removing Flex Drawer and power line from RF4287

I am having a terrible time getting an RF4287 delivered. When you press the release buttons and remove the flex drawer, there is still a black power tube that controls the display on the drawer. How can that be disconnected for the drawer to be fully removed?
asked 2 years, 2 months ago
Jedgar
PA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question. The black wire can be disconnected by following the instructions on page 11 of the User Manual - see steps 2 and 3. The cover on the inside right of the Flex Zone Drawer front panel is visible when you remove the drawer insert. Carefully pry this cover off with a flat-head screwdriver, then disconnect the wiring harness.

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My water dispenser doesn't work without the filter inplace.

asked 2 years, 3 months ago
robertbob
El Cajon, Ca
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF4287HARS. The dispenser should be able to operate without a filter in place, so if yours does not service may be necessary to determine the cause. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What 3 months extension on warranty?

What three month extension is indicated on registering?
asked 2 years, 1 month ago
jayveeop
Orange park Fl.
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding product registration and warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Extend Warranty

Is it possible to extend the warranty, what is the cost and what does it cover?
asked 2 years, 6 months ago
dspeciale
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding extended warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get an extended warranty for my Samsung Refridgerator.

asked 2 years, 3 months ago
prabu
Aurora,il
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding extended warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My question to you is, how many fans does a model RS2545SH have ?

My RS2545SH is making noise and i would like to find out which one it is ? The condenser fan ! Or the evaporater fan ! How do i tell ?
asked 2 years, 7 months ago
slammer
Colusa Ca.
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung's Twin Cooling system in the RS2545SH uses two fans. If it sounds as though the fan is hitting something, service may be necessary, and Samsung recommends having it serviced by a qualified technician. For additional information about noises the refrigerator may make, please click on the following link: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

There is an occasional tweeting noise coming from the back of the refrigerator. What is the problems and do I need to have this serviced?

The refrigerator is only 16 months old.
asked 2 years, 4 months ago
MelSA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. Please click here for a list of noises, their causes and troubleshooting solutions: http://support-us.samsung.com/cyber...

If these suggestions do not help to resolve your concern, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Samsung fridge rf4287hars started making an intermittent high pitch noise. What is the cause?

Many complaints noted on the internet about the same issue. It's very annoying.
asked 2 years, 3 months ago
rmackley
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your refrigerator is making an intermittent, high pitched whine or whistle, it is usually an indication of early fan bearing failure which likely requires service. To initiate the service process, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

need help on our temperature display numbers not showing

our refrigerator temperature digital display is not showing all the lights for the numbers. only part of the numbers are lighting up. how do I fix this?
asked 2 years, 2 months ago
tcjc114
Virginia USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the lights on your display. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving this.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Icemaker jam

There are ice cubes frozen and jammed in my icemaker. I've removed all that I could disloge. However, there are at least two ice cubes that are still stuck in the front area of the discharge opening that I can't get enough leverage to dislodge due to the very tight space available around the icemaker. I can hear the icemaker motor straining to turn perodically. I'm afraid that the motor will be damaged.

Furthermore, Ive tried filling out the online request for service form, but there doesn't seem a way to continue after the page that asks for name, address and phone numbers.
asked 2 years, 2 months ago
xliderider
Hawaii, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your ice dispenser, and are also having trouble with the service request form. Please click on the following link to view an article that may help you resolve this issue yourself, assuming you're able to remove the ice bucket from the freezer:
http://support-us.samsung.com/cyber...

If you're unable to remove the bucket to allow the stuck cubes to thaw, please call 800-SAMSUNG to speak with an agent who will be happy to assist you in scheduling service.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is my four door samsung refrig still showing no ice

asked 2 years, 2 months ago
mmoore0319
ohio
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several factors that can effect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What causes the display to stop responding.

The icons are lit but the temperature values are not & will not display when the screen is touched. IF, I unplug the unit and wait for a minute for the display icons to go blank, then plug the unit back in it seems to function properly for some Unknown period of time before I discover it is Unresponsive. Also, when I get the unit back UP after this Failure, the Temperatures have risen 6 or 7 degrees from the desired settings. FYI, The unit is NOT in Child Lock mode.
asked 2 years, 2 months ago
SamsungToo
New Mexico
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RF4287. If the control panel is not responsive and the Child Lock is not engaged, it will require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you turn on the ice maker?

I push the ice button and it does nothing. It says Ice Off. It won't turn "ON" the ice maker.
asked 2 years, 2 months ago
ranico
USA, IN
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the Ice Off light is illuminated on the display, you'll need to press the Cubed and Crushed buttons simultaneously for at least 3 seconds until the Ice Off light turns off, in order to turn the icemaker back on.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

May we replace DA29-00020A with DA29-00020B?

DA29-00020A is not easily available. DA29-00020B is available through multiple sources.

Please advise
asked 2 years, 2 months ago
barwbb
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the DA29-00020B is the correct replacement cartridge for models that came with the DA29-00020A, including your RF4287HARS.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why do the Refrigerator and Freezer displays both say "OF"?

asked 2 years, 2 months ago
law1510
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The letters "OF" on the display of your RF4287 indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I changed the water filer, and now the refrigerator makes noise when using water and the ice has a bad taste

asked 2 years, 2 months ago
cctrico
miami, fl
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your water and ice. Please make sure the filter is installed correctly and locked in place, then flush the system by dispensing 5-6 gallons of water. The noise may be a result of air pockets in the lines, and any residual taste should dissipate over time.

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do I make my water from the door work again?

The water from the door worked until I had to change the filter for the first time. After changing the filter water went to a trickle to not coming out at all. I have tried two other filters and that did not help. Have taken the filter out completly. And that did not help. No water comes out of the door at all. Ice maker works fine. Child lock is not on. How do I make this work again? How would I get the air out of the line now? Have held the lever in for over 5 min at one time and still nothing.
asked 2 years, 2 months ago
SIAR
Tomball, TX
on 28 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your water dispenser. Please make sure Water is selected on the control panel and you're pressing firmly against the lower dispenser lever. If the water valve is turned on all the way and the ice is working but the water is not, and you've tried bleeding air from the lines by pressing the dispenser for a while, service may be necessary. To initiate service, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can the cover guard of the door bins be removed to clean?

I cleaned the bins in water and now there is water between the cover guard and bin that I cannot dry off. Is there anyway to remove the cover guard from the bin itself?
asked 2 years, 2 months ago
donnadob
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The bins are not designed to be disassembled for cleaning, but should be able to air-dry.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What does 0F mean on the display

Both freezer and fridge settings go to 0F and will not change
asked 2 years, 2 months ago
Latteman
Redmond, WA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The letters "OF" on the display of your RF4287 indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
+2points
2out of 2found this answer helpful.
Question

Is it necessary to turn off water supply in order to replace water filter

asked 2 years, 2 months ago
dorfw
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It isn't necessary to turn the water supply off to change the filter, but if you have any difficulty removing or replacing the cartridge, turning the water off may help to alleviate the pressure in the lines, making the process easier.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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