Thanks for the question. If the bracket is not staying in place, it's either because it's broken or it hasn't been installed correctly. The photos you included do not show any damage, so it's likely the bracket wasn't in the right position. First, fit the bracket onto the matching part of the tilting shelf, then push it into place on the drawer front until it snaps into place securely. It may be necessary to apply a fair amount of pressure downward and angled toward the drawer front before it snaps into place.
If you continue to have difficulty installing this piece, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.
Online service request form: http://www.samsung.com/us/support/o...
answered 2 years, 7 months ago