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Most Recent Questions
Recent Question:
Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
Recent Question:
Water under veggie drawers
Recent Question:
Deli Bin keeps falling off the tracks
Recent Question:
the left door 'flap' does not reach groove
Recent Question:
Display Panel Is Showing "PC-ER" (RF267AARS/XAA)
Questions with Most Recent Answers
Question:
Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
Question:
Deli Bin keeps falling off the tracks
Question:
the left door 'flap' does not reach groove
Question:
Display Panel Is Showing "PC-ER" (RF267AARS/XAA)
28 cu. ft. French Door Refrigerator

Customer Questions & Answers for
28 cu. ft. French Door Refrigerator

Customer Questions & Answers:
705 Questions
 | 
734 Answers

Questions & Answers for samsung 28 cu. ft. French Door Refrigerator

Question

Flex drawer compartment light not working

Of the 2 led lights that illuminate the flex drawer when open, the one housed at the bottom of the left refrigerator door is not working. This is the side with the water and ice dispenser. I removed the led board and installed it in the right side door panel and it works fine. Since both lights should come on at the same time, and one of them is working, it does not seem to be a problem with the switch or power supply. Maybe a bad connection inside the door panel?

Anyone experienced the same problem?
Image(s)
User submitted image
User submitted image
asked 1 year, 11 months ago
Sasakura
A-Town
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the lights on the bottom of the fridge doors of your RF4287HABP. Samsung recommends having the LED lights serviced by a qualified technician. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 1 year, 11 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Can I buy a water filter cover?

I have a R.O. filter supplying water to my refrigerator. I have taken out the water filter to by-pass it. This leaves a big hole. Is there a cover I can buy to cover up the hole?
asked 2 years ago
dave10012
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It's fine to remove the filter cartridge if you have an external filtration system in your home, but there is no cover available for the hole.

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to clean plastic door bins - liquids trapped

liquids are entering between the clear plastic of the door bins and the stainless steel decorative strip on the bottom of the each bin. It seems impossible to clean as you cannot separate the clear plastic from the white plastic. See picture included of where the liquids get in from potential spills.
Image(s)
User submitted image
asked 2 years ago
socalpatrick
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. To effectively clean the bins, I would suggest soaking them in warm soapy water.

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water Filter warning Light

How do you turn off the water filter warning light after replacing the filter?
asked 2 years ago
Ralphyboy
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Press and hold the Alarm/Hold 3 sec for Filter Reset button located at the lower left side of the display. This will reset your water filter life indicator.
answered 1 year, 11 months ago
JCF150
TN
0points
0out of 0found this answer helpful.
answer 2
You can reset the water filter indicator light on your RF4287HARS by pressing the Alarm button for 3 seconds. The light should change from red to blue.

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water filter blank off

I have been looking for a blank off for the water filter but I still do not see one. Is there a plan to offer one at some point?
asked 2 years ago
Brian11
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The water filter cartridge can be removed from the RF4287HABP without inserting a blank, as long as you have an external filtration system in place. Samsung does not recommend using the water and ice feature without filtering the water due to the potential for mineral deposits or debris to damage the water lines.

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a fix for freezer tilting shelf bracket falling off?

The little tilting pocket tray found in the front of the freezer falls off all the time because the left bracket refuses to stay in place. Is there a fix for this?
Image(s)
User submitted image
User submitted image
asked 2 years ago
GDan
Newark CA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. If the bracket is not staying in place, it's either because it's broken or it hasn't been installed correctly. The photos you included do not show any damage, so it's likely the bracket wasn't in the right position. First, fit the bracket onto the matching part of the tilting shelf, then push it into place on the drawer front until it snaps into place securely. It may be necessary to apply a fair amount of pressure downward and angled toward the drawer front before it snaps into place.

If you continue to have difficulty installing this piece, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Could you send me an owner's manual?

asked 2 years ago
KerbyQ
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please click here to go to the Support page where you can download a pdf file of the RF4287 user manual: http://www.samsung.com/us/support/o...

If you no longer have the printed copy that came with the refrigerator, please visit SamsungParts.com or call 800-627-4368 for information and availability of a printed copy.

Thank you,
Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What does Of mean on my refrigerator display?

Three things. We purchased a 28 Cubit (4-door) Samsung Refrigerator.
Yesterday we used ice for the first time and we quickly ran out. We placed homemade ice cream in the freezer and it thawed. Now, on the display it shows the word "of" twice. What does this mean?
asked 2 years ago
hughbaby
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The letters "OF" on the display of your RF4287 indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

replacing water filter

Is it really essential to shut off the water before changing the filter? It will be very difficult to move our refrigerator far enough out of the way to reach the shut off valve. I am worried that moving the refrigerator could result in pulling the water line away from the connection on the back of the fridge or at the wall -- or possibly crimping the water line. Our water pressure is average.
asked 2 years, 1 month ago
Tellmeplease
Olympia, WA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It isn't necessary to turn off the water valve when replacing the filter, but doing so may help to alleviate pressure in the lines. If you have any difficulty removing the old cartridge or installing the new one, shutting off the water may be the solution.

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Which water filter do I buy?

asked 2 years, 1 month ago
lochlomond
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF4287HARS is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice Maker Issue

I'm finding white specs in the ice made with the internal icemaker of the RF4287HARS. Water dispenses clearly but if I allow ice to melt in a glass you can see these white particles sitting at the bottom og the glass. What gives?
asked 2 years, 1 month ago
jlzny
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. It's a good idea to wash the icebucket in warm, soapy water then rinse thoroughly when you first install the refrigerator, then discard the first few batches of ice to flush the system. If this persists, check the filter to make sure it's installed correctly and is not clogged or partially clogged. While the filters are designed to last about 6 months, they may need to be replaced sooner in homes with heavier than average water use or a high level of impurities in the water supply. If, after dispensing 5-6 gallons of water to flush the system with the new filter you continue to have this occur, I would suggest calling 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why Won't Flex Drawer Won't Close?

If I open my flex drawer just enough to get what i need out of it, when I go to close it, it won't close. I'll try 4 to 5 times and still won't close. I then open it all the way and sometimes it will close, but other times (most of the times)it still won't close after at least 5 to 6 attempts and/or I try to slam it shut. It is very frustrating and I don't think it should be that hard to shut it. What can I do to resolve this?
asked 2 years, 1 month ago
SHFT6
Las Vegas, NV, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue closing your Flex Zone Drawer. I would suggest removing the drawer insert by simply lifting it up and out of the drawer frame to determine if any items have fallen into the area under or behind the drawer and are now blocking it from closing. If there are no items in the way, check to make sure the rail itself is not blocked or misaligned, and the black metal index roller bar is securely in place.

Click here for illustrated instructions for replacing the index roller bar in the freezer. You can follow these instructions for replacing it in the Flex Zone Drawer, as well; just skip the steps that have to do with removing the upper and lower freezer drawer bins: http://support-us.samsung.com/cyber...

If this does not help to resolve the issue, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Which replacement water filter do I order?

What replacement water filter do I order?
asked 2 years, 1 month ago
ELF3
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF4287HARS is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

water filter

What is the correct stock number for a replacement water filter for my unit?
asked 2 years, 1 month ago
Bebops
Kansas
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF4287HARS is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is it normal to run all the time?

We received our new refrigerator a week ago and the compressor runs at least 75% of the time. It also seems loud so it is hard not to notice it. This happens in spite of the refrigerator being well stocked, having good ventilation, and seldom having the doors opened. I don't have a good basis for comparison, but running 75% of the time seems excessive. I checked the temperatures and they are always right on the money. Can this be normal?
asked 2 years, 1 month ago
russ527
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's normal for the cooling system to operate as much as is necessary to maintain the set temperature. Please make sure you have the recommended clearance around the outside of the refrigerator to enable air to flow, and that the vents inside are not blocked. You mentioned it "having good ventilation" but I'm not sure whether you were referring to the ventilation inside the refrigerator or outside. Also make sure it's leveled correctly to help minimize the noise.

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

What 3 months extension on warranty?

What three month extension is indicated on registering?
asked 2 years, 1 month ago
jayveeop
Orange park Fl.
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding product registration and warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

need help on our temperature display numbers not showing

our refrigerator temperature digital display is not showing all the lights for the numbers. only part of the numbers are lighting up. how do I fix this?
asked 2 years, 2 months ago
tcjc114
Virginia USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the lights on your display. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving this.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Completely removing the fexzone drawer and rails from a RF4287, leaving the track of course.

We could not have a Samsung RF4287 delivered as it would not fit through our doorway. The reason was that the delivery person took off the front of the Flexzone drawer but left the rails on which extended out making the fridge another 2 inches deep. There is a release button that allows the entire drawer and rails to be removed, but a power cord runs through that the keeps the drawer from being completely removed. Is there a way to disconnect that from the fridge to allow the entire drawer and rails to be removed? Please help!
asked 2 years, 2 months ago
Jedgar
PA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question. The black wire can be disconnected by following the instructions on page 11 of the User Manual - see steps 2 and 3. The cover on the inside right of the Flex Zone Drawer front panel is visible when you remove the drawer insert. Carefully pry this cover off with a flat-head screwdriver, then disconnect the wiring harness.

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Removing Flex Drawer and power line from RF4287

I am having a terrible time getting an RF4287 delivered. When you press the release buttons and remove the flex drawer, there is still a black power tube that controls the display on the drawer. How can that be disconnected for the drawer to be fully removed?
asked 2 years, 2 months ago
Jedgar
PA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question. The black wire can be disconnected by following the instructions on page 11 of the User Manual - see steps 2 and 3. The cover on the inside right of the Flex Zone Drawer front panel is visible when you remove the drawer insert. Carefully pry this cover off with a flat-head screwdriver, then disconnect the wiring harness.

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Icemaker jam

There are ice cubes frozen and jammed in my icemaker. I've removed all that I could disloge. However, there are at least two ice cubes that are still stuck in the front area of the discharge opening that I can't get enough leverage to dislodge due to the very tight space available around the icemaker. I can hear the icemaker motor straining to turn perodically. I'm afraid that the motor will be damaged.

Furthermore, Ive tried filling out the online request for service form, but there doesn't seem a way to continue after the page that asks for name, address and phone numbers.
asked 2 years, 2 months ago
xliderider
Hawaii, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your ice dispenser, and are also having trouble with the service request form. Please click on the following link to view an article that may help you resolve this issue yourself, assuming you're able to remove the ice bucket from the freezer:
http://support-us.samsung.com/cyber...

If you're unable to remove the bucket to allow the stuck cubes to thaw, please call 800-SAMSUNG to speak with an agent who will be happy to assist you in scheduling service.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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