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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
28 cu. ft. French Door Refrigerator

Customer Questions & Answers:
710 Questions
 | 
741 Answers

Questions & Answers for samsung 28 cu. ft. French Door Refrigerator

Question

Stainless Steel Trim Molding for shelf

Looking for stainless steel trim molding for the crisper shelf
asked 1 year, 11 months ago
cdealva
phoenix,arizona
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We believe this is the part you seek, though we would recommend contacting the parts supplier directly to verify that this indeed what you seek to save you the trouble of ordering the wrong part and having to send it back.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA64-03040G.aspx?model=RF4287HARS/XAA

Their number is 1-800-627-4368 and the hours of operation are Mon-Fri 9:00am - 8:30pm EST.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do i turn my ice back on?

It got turned off by holding the cubed ice button for 7 seconds. but i don't see in the manual how to turn it back on. I have a RF4287HARS french/four door fridge.
asked 1 year, 11 months ago
ARedN
Lenexa
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Just touch the ice off lock symbol, (lower right hand corner) and the ice off icon will turn off.
answered 1 year, 10 months ago
JCF150
TN
-4points
0out of 4found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=363343&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Display shows no ice CUBE option

After 48 hours my new R4287 still does not show the ice cube option, only the crushed ice option. If I push the dark area where the ice cube icon should appear, the freezer and frig temps both light up. Then, Sometimes both temp displays cycle through all the possible temp settings before stopping. Otherwise the 4287 seems to work OK.

Also, can I display the actual frig and freezer temps and if so, how?
I assume the frig and freezer temps I see displayed are the target temps.
asked 1 year, 11 months ago
Confoozed
Santa Fe New Mexico USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Below the display and above the cut out for the dispenser it says cubed and crushed ice. Push which one you want and the display will change.
answered 1 year, 8 months ago
Scotted12
Florida, USA
-1point
0out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung. You can try a reset of your icemaker: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032682&fm_seq=32850

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Water dispenser is spurting the water when depressed

When depressing the water dispenser the water just started coming out in spurts as if there were air in the hose, however it is very rythmic which is unlike an air problem. How do I correct this?
asked 2 years ago
cbovill
Las Vegas
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have consulted with our resident home appliance expert and he recommends that you make sure your water supply line is open completely and that you continue to hold it down when it spurts, as there is water in the line and doing will allow all the air to escape. Additionally, he said that if have a filtration system already installed on the water line, you should remove the filter from the fridge.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how do you remove the large glass shelf

I have had something overflow and get under the large glass shelf in the main refrigerator. (where the water filter is. Help please
asked 2 years ago
grannyfran6
McCormick, South Carolina
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348946&modelname=RF4287HARS

Additionally, you can refer to pages 33-34 of your user manual for instructions on removing various internal parts.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why is my water coming out so slowly?

The water comes out of the water dispenser very slowly. It takes forever to fill a glass of water. How can I adjust this? Thank you!
asked 2 years ago
epd073
oh
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348554&modelname=RF4287HABP

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Water dispenser issues

The water dispenser working intermittently. Are there issues with the solenoid?

RF4287
asked 2 years ago
dabeaz
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have conferred with our resident home appliance expert who asks if the unit was recently installed or whether the doors were ever removed. The reason for the latter question is because part of the water line runs through one the assembly of the door where the dispenser is built in. We recommend you email us at qasupport@sea.samsung.com. Please be sure to include a brief description of your issue, your product model and serial number, your contact info, as well as the answers to the above questions?

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
1out of 2found this answer helpful.
Question

Ice dispenser is dispensing water

My RF4287HA refrigerator suddenly has stopped dispensing ice when I push the ice button in the door. Instead I get water.

Please help me with this.
asked 2 years ago
DianeRF4287HA
Raleigh, nc
on 28 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We're sorry that you're having this problem. There are likely ice shards that have built up around the ice chute. Please clean out the chute of the dispenser area. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

Why does my display look different than the model in the store?

When my wife and I purchased this Fridge from Lowe's it had a sleek stainless steel finish display which is why we purchased it over the model with the black display. Yesterday the fridge was delivered and it had the same looking display but it was black, and nothing like what we saw in the store.
asked 2 years, 1 month ago
oscarspunk
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out to Samsung.

We do apologize for any inconveniences. However, if you did just purchase this, we do suggest contacting the retailer directly. Feel free to reach out to us after if you have any further questions.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungJessica
0points
0out of 0found this answer helpful.
Question

If thereis a power outage will my refrigerator come back on without reprograming?

We vacation for 3 months and I am concerned that if there is a power outage how this refrigerator will reprogram and if I have any reason to be concerned.
asked 2 years, 1 month ago
mjoyce
Pittsburgh, PA, USA
on 28 cu. ft. French Door Refrigerator
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out to Samsung.

All electronic devices are susceptible to complications due to power outages or power surges.

However, if there is one and your fridge door is kept closed during that time there will be a better chance of keeping everything cool. But we would suggest a friend or neighbor checking if there does happen to be a power outage in your neighborhood as a precaution.

Also, if you believe your refrigerator has been damaged by a power outage, power surge, etc. let us know.

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungJessica
+1point
1out of 1found this answer helpful.
Question

Cooling dispensed water through door

I like my new refrigerator except for the water dispensed through the door. It comes out at room temperature instead of chilled or, better yet, icy cold!

Is this a malfunction or is there a setting I can change to make it cooler? Otherwise I'm going to have to buy a water dispenser to get colder water.

Thanks!
asked 2 years, 1 month ago
Timbolaya
Camdenton, MO
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000997&fm_seq=1165

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

where is the serial number on the rf4287hawp/xaa

asked 2 years, 1 month ago
Buzzie
Hemet, CA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's an image of where you can find this information.
Image(s)
User submitted image
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Would you Please, Please consider making a replacement part for the Flex Drawer that has a locking divider?

Absolutely LOVE our refrigerator except for the fact that the divider in the flex drawer does not lock in place. Items are forever sliding around, often ruining appetizers or desserts that I have spent hours on creating. An easy turn knob on the divider that would allow the divider to be locked would be greatly appreciated. Thank you!
asked 2 years, 1 month ago
rinps
rinps
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We passed along your suggestion to our appliance specialist who indicates that patent rights restrict the addition of a locking feature on the divider.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Auto Pull Out freezer drawer does not slide out when you open the drawer

The upper Auto Pull Out Drawer in the freezer is supposed to slide out automatically when you open the freezer drawer. Mine does not. Is there an adjustment that can be made so that the drawer pulls out automatically?
asked 2 years, 2 months ago
dhroth
Pennsylvania, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. The Auto-Pull Out feature refers to the drawers coming out far enough that you can access it to pull out further without having to reach extremely far back into the freezer area. It does not refer to having the Auto-Pull Out drawer completely covering over the rest of the freezer bin when pulled out. If this behavior is what you're experiencing, it is normal and proper.

If this doesn't accurately describe what you're experiencing, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why is the Flex Drawer Temps too warm?

On the 29 degree setting, the actual measured temp is 34. On the 33 degree setting, the reading is 39. What needs to be done to fix this. The repairman came out, changed the sensor for the drawer temp but the problem still persists. There is no prblem with the refrigerator/freezer temps.
asked 2 years, 2 months ago
Smore
Henderson, NV
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I had them replace the refrigerator 3 times before we received one that come close to temp setting. The current one is always set at 29 degrees and the drawer temp is 34 in the front corners and 32 at the center back.

The best option is to turn down the bottom freezer to a lower temp from
-2 to -4 or more if needed. It will help lower the drawer temp.
answered 1 year, 8 months ago
Borch
So Cal
0points
0out of 0found this answer helpful.
Question

The water filter needed to be changed, the water light would not light up, changed and reset filter it still will not light up. how do i fix this?

asked 2 years, 2 months ago
jcbrotz
north east pennsylvania
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349003&modelname=RF4287HABP&modelcode=&session_id=PjPJlkp8y1Zpv2r8QTdSYT2Jv1h2SG1t7GCvqLzk5L36hKjGnYlW%211563613049%21-2054320912%211340297172159

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/RF4287HABP/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can the Ice/Water work with the right door open on RF4287HARS

Why can't the dispenser work with the right side door open? I understand having to keep the left side closed, but it is inconvenient to have to wait for someone to dispense ice or water before you can open the other door. Is there any way to disable the switch that cuts it off when the right door is opened?
asked 2 years, 2 months ago
jab8778
Savannah, GA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While I understand what you want to do, unfortunately, there is no way to make your device behave this way. It is part of the design of the refrigerator to work this way. I apologize for the inconvenience that it has caused you.
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

ice maker

I will be vacationing for 5 months, leaving refrig. and freezer on, as I do not empty bottles, sauces etc., and leave meats in freezer. What do I do about the ice maker? Empty the remaining ice in box and turn ICE OFF?Set temperature in refrig. at 40F and leave freezer temp. at 0F? To keep temperature in the refrig. at 40F,now, I have to set refrig. temp. at 34F. So when I leave should I set temp. in refrig. at 40F??
Setting temp. at 38F does not keep food safety at 40F, so that is why I set refrig trmp. to 34F to keep food in refrig. at 40F.
asked 2 years, 2 months ago
coooker
Gainesville, FL, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding the ice maker, yes, you can turn it off. Here's a little guide on the difference: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348594&modelname=&modelcode=&session_id=

As to the temperature of the refrigerator, that is ultimately your decision to optimize power consumption against the risk of your food spoiling. It seems as though you've thought through your options quite thoroughly, and you know your particular device far better. So it remains your choice.
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why is the temperature in the drawer above the freezer is higher than that selected?

The 29 degree temperature has been selected. However, the temperature measured by a thermometer reads 39 degrees.
asked 2 years, 3 months ago
navidog
va
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This drawer is known as the Flex Zone. The Flex Zone is a full-width drawer with an adjustable temperature control. You can use the Flex Zone for large party trays, deli items, wines, pizzas, beverages, or miscellaneous items. There is a temperature sensor which lets you adjust the amount of cold air allowed into the Zone. The control buttons are located on the cap door center. For more info on the features of the Flex Zone, please refer to page 19 of your product manual. If your manual is not readily available, please refer to the following link:

http://downloadcenter.samsung.com/content/UM/201106/20110628110203259/DA68-01922A_v0.9.pdf

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/RF4287HABP/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Why are most items in my freezer frozen... but the ice cream is melting and waffles are thawed????

i noticed that the meats are frozen and have icicles.. but the ice cream and the waffles are not...
asked 2 years, 3 months ago
joeandmar0929
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The door has not been closed or the temp is not low enough
answered 1 year, 7 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
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