Thank you for the question. The control panel in the refrigerator is callibrated to sensors in the factory, and may vary by +/- 2 degrees based on industry standards. Given the disparity in temperature readings in your refrigerator, it is very possible that it will require service.
To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 4 months ago