Looking for Answers about samsung 28 cu. ft. French Door Refrigerator?

The replacement water filter for model RF4287 is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

- Ms. Samsung

I'm sorry to hear you're having this issue. Power outages are sometimes accompanied by surges that can damage the refrigerator. If yours is not cooling and the control panel is not responsive after an outage, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thanks for the message. When first installed, it can take the refrigerator up to 24 hours to reach the set temperature, or the point at which it's cold enough to freeze water. If the water dispenser is dripping after installation, it's likely there is air in the lines which can also affect it's ability to make ice.

Please review the following checklist, making adjustments as necessary to your refrigerator:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing the filter? This procedure should be followed after replacing the filter, as well.
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water when the Test button is pressed, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349263&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team

I'm sorry to hear you're having an issue with the Flex Zone Drawer on your RF4287. If the refrigerator is leveled correctly, the drawer should close effortlessly. Samsung refrigerators are designed to lean back slightly to help the doors and drawers close more easily. I would suggest checking the alignment with a level placed on a shelf inside the refrigerator. The bubble should be perfectly centered when checking the level both left to right and front to back. Other factors that can effect the drawer's ability to close properly include the indexing of the drawer rollers and the lubrication on the rails. To reindex the drawer rollers, first remove the drawer insert to check that the horizontal metal "index roller bar" is in place, then open the drawer about 8" and slam it closed to reindex the rollers.

It isn't unusual for there to be some resistance from friction in the rail of a new refrigerator, and this should go away over time as the lubricant on the rails spreads out. If yours does not, it may help to apply a small amount of WD40 or other lubricant approved for use on refrigerators to the rails, being sure to wipe up any excess so it doesn't come in contact with the food. If the issue still persists, please call 800-SAMSUNG to speak with an agent who can help determine whether your refrigerator will require service.

- Ms. Samsung

I'm sorry to hear you have an error code displayed on your RF4287HARS. These codes are part of an internal diagnostic system that will help guide a qualified technician to identify the cause of an issue and find a solution. To initiate the service process, please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

It isn't necessary to turn the water supply off to change the filter, but if you have any difficulty removing or replacing the cartridge, turning the water off may help to alleviate the pressure in the lines, making the process easier.

- Ms. Samsung

Hello!
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and [more info]. Thank you for being a Samsung customer!

The Samsung Online Support Team

I'm sorry to hear you're having a problem with your RF4287. If the control panel is not responsive and the Child Lock is not engaged, it will require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thanks for your question. The black wire can be disconnected by following the instructions on page 11 of the User Manual - see steps 2 and 3. The cover on the inside right of the Flex Zone Drawer front panel is visible when you remove the drawer insert. Carefully pry this cover off with a flat-head screwdriver, then disconnect the wiring harness.

- Ms. Samsung

Thanks for your question. The black wire can be disconnected by following the instructions on page 11 of the User Manual - see steps 2 and 3. The cover on the inside right of the Flex Zone Drawer front panel is visible when you remove the drawer insert. Carefully pry this cover off with a flat-head screwdriver, then disconnect the wiring harness.

- Ms. Samsung

For questions regarding product registration and warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

The replacement water filter for model RF4287HARS is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you,
Ms. Samsung

The replacement water filter for model RF4287HARS is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung

It isn't necessary to turn off the water valve when replacing the filter, but doing so may help to alleviate pressure in the lines. If you have any difficulty removing the old cartridge or installing the new one, shutting off the water may be the solution.

- Ms. Samsung

Please click here to go to the Support page where you can download a pdf file of the RF4287 user manual: http://www.samsung.com/us/support/o...

If you no longer have the printed copy that came with the refrigerator, please visit SamsungParts.com or call 800-627-4368 for information and availability of a printed copy.

Thank you,
Ms. Samsung

Thank you for the question. It's fine to remove the filter cartridge if you have an external filtration system in your home, but there is no cover available for the hole.

- Ms. Samsung

Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung refrigerator.

We suggest you refer to the following troubleshooting article for detailed information on ice production.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349228&modelname=RF4287HARS&modelcode=&session_id=Pp751Vwyfzs5vkR0MDSLnrPpN29Hh1zk7ytPkyD2J7pNhhGxfLvb%211358249754%21-1721297013%211336507385185

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.

http://www.samsung.com/us/support/owners/product/RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team

I had them replace the refrigerator 3 times before we received one that come close to temp setting. The current one is always set at 29 degrees and the drawer temp is 34 in the front corners and 32 at the center back.

The best option is to turn down the bottom freezer to a lower temp from
-2 to -4 or more if needed. It will help lower the drawer temp.

Thank you for your question. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000997&fm_seq=1165

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

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Click on the "Support Form" button.