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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
28 cu. ft. French Door Refrigerator

Customer Questions & Answers:
710 Questions
 | 
741 Answers

Questions & Answers for samsung 28 cu. ft. French Door Refrigerator

Question

Front panel becocmes disabled and won't respond and cooling lost what should I do next?

The front panel locks up. I need to unplug the refridgerator for 10 seconds and plug back in. I have done this several times over the past few weeks, but it locks up again. The freezer gets frost all over and when I unplug the refridgerator temprature is over 40 degress F.

I don't think this is the way an expensive refridgerator should function. Please help.
asked 1 year, 7 months ago
zevach
Renton WA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We’re very sorry for any inconvenience this may have given you. Please ensure the model isn't in demo mode: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5408&prd_ia_cd=N0000206&map_seq=41560

If that doesn't address your issue, then it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

freezer has frost in it

the door was left open a little and now we have frost. how do we get rid of it?
asked 1 year, 7 months ago
abwanta
Stevens Point, WI, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421618&modelname=RF4287HABP

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My regrigerator is very slow in making ice. How can I get it to make ice faster?

Temp's are set at factory recommendations, -2 and 38. It takes several days to make a tray full of ice, and then it is only half full. Very slow.
asked 1 year, 7 months ago
Marmel
Mesa, AZ
on 28 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421078&modelname=RF4287HABP

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Control panel is not working

The I and E letters are still blinking? What should I do? Mine is RF4287HARS/XAA
asked 1 year, 7 months ago
SSFRIDGE
USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421434&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

The temperature of Flex Zone drawer is inconsistent

Dear All,

I bought the fridge (RF4287HARS/XAA) since last Nov and I have problem with the temperature of Flex Zone drawer. The lowest temperature setting for the Flex Zone drawer, 29 degrees for "Meat and Fish' but the drawer seems reach 29 degrees for couple days but all of sudden the temperature is over 32 degrees for more than a week. Even I don't open the drawer for over 12 hours but the temperature still can't get back to 29 degree. Especially I don't open the fridge open. I search on Samsung website and I found some comments from a customer as follows: "According to the technicians who have sought to remedy this problem, Samsung is removing the actual degree references on future models. The temperature FLUCTUATES between 32 and 40 degrees. I'm not sure about the 32 degrees, since I rotate ice packs in from the freezer every other day. So! Don't expect this drawer to hold fish for more than a day. When I took the attached photo, the ice had melted."

Basically I have the same problem, I set the drawer for 29 F degrees but the ice melt completely after couple days. I just wonder has any customers have the similar problem? Flex Zone drawer is the reason I pay few hundreds more to buy the fridge since I thought it can keep meat and fish longer.
asked 1 year, 8 months ago
NMTNMT
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The contributor is correct that the FlexZone Drawer is NOT intended for frozen items, with the coldest temperature available being the 29°F Meat/Fish setting. This setting will help to preserve fresh meat or seafood for a longer period of time, but it will not keep items frozen solid. For perspective, compare the Flex Zone temperature range of 29°F to 42°F to the freezer range of -8°F to a maximum temperature of 8°F.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I make the ice maker work

This unit is approximately 7 months old, There is water flow to the ice maker/water dispenser but the ice maker is not producing ice. What can I do?
asked 1 year, 8 months ago
sassy1
Arizona
on 28 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421078&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

The display panel does not work when youched - no symbols for the refrigerator or freezer temp, no cubed ice symbol, no lighting symbol.

When pushing the cubed/crused ice bar nothing happens and the cubed ice icon does not show.
asked 1 year, 8 months ago
alsid
baltimore
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421427&modelname=RF4287HAWP

If this does not resolve the issue, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Ice Maker feeler arm stuck in up position

The feeler arms is stuck in up position telling the ice maker to stop making ice. No ice accumulation is visible in the ice machine. The arm looks somehow stuck.
asked 1 year, 8 months ago
JayD25
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Mechanical chatter when water dispenses

When I dispense water there is a loud mechanical chatter in the rear of the refrigerator for about 5-10 seconds. It sounds like the valve/solenoid. I flushed over three gallons of water through the refrigerator and there was no change in the sound. I have not changed the filter, as it is only one month old.
asked 1 year, 9 months ago
scottle42
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello!
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and [more info]. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech75
-1point
0out of 1found this answer helpful.
Question

Noise from compressor or fan under the fridge

I purchased my fridge a few months back. It has never been moved from my kitchen since it was installed by the store reps I purchased it from.
Lately it has been making noise. It sounds like the compressor of a fan spinning underneath it or behind the fridge. It does it at random intervals.

Is this normal?
asked 1 year, 10 months ago
joncho
Arizona, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I have noticed that mine makes this same noise and sometimes it's quite loud. You'd think that something this new would be quiet. Ours also hasn't been moved or adjusted since the guys who delivered it installed it. I have experimented when the noise starts and if I pull out the freezer drawer a little then close it, it seems to make the noise stop. I'm sure this is just a temporary fix and we can't decide if we should actually call for service yet or wait and see what happens. The noise didn't start right away. It seems like we didn't hear it until a few days later. Sorry, but this probably doesn't help you much. it is nice to know that someone else is having the same problem.
answered 1 year, 10 months ago
shop4me
Birmingham, AL
0points
0out of 0found this answer helpful.
answer 2
Yes it is normal probably in defrost mode
answered 1 year, 10 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
answer 3
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349013&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

extended warranty

i like to know how i can purchase extended warranty on my Samsung refrigerator?

Thomas
asked 2 years, 1 month ago
toma69
Cypress, TX, USA
on 28 cu. ft. French Door Refrigerator
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Go back to the store where purchased
answered 1 year, 10 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. You can find out more about extended service plans here: https://samsungserviceplans.com/ESP/PurchaseHome.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

RF4287HARS French Door Fridge

I have a RF4287HARS French Door Fridge. When I press the display panel the fridge and the freezer display two temps each. What are these temps. Is it set temp and current temp? If so which one is which? Thank you.
asked 1 year, 10 months ago
Scotted12
Florida, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It is the current temp inside
answered 1 year, 10 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
answer 2
When you first press the button, the temperatures that are shown are the set point temperatures of the fridge and the freezer. After a few seconds, the actual current temperatures are displayed.
answered 1 year, 10 months ago
SawMaster
California
0points
0out of 0found this answer helpful.
Question

Can the doors and drawers of a 28 ft french door fridge be removed to g through a 30" doorway?

asked 3 years, 1 month ago
cobian
91701
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Take the door off of your house and the handles on the fridge first if still not enough room take off the fridge doors
answered 1 year, 10 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
Question

Why are most items in my freezer frozen... but the ice cream is melting and waffles are thawed????

i noticed that the meats are frozen and have icicles.. but the ice cream and the waffles are not...
asked 2 years, 6 months ago
joeandmar0929
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The door has not been closed or the temp is not low enough
answered 1 year, 10 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
Question

Dispenser

Water/ice dispenser just have a mind of their own and once it just emptied the ice bin onto kitchen floor then the second time it poured gallons of water on floor. I have turned the water off to it to stop further problems. The light on the ddor is staying lit up which is still a sign to me that there is a switch stuck??
asked 1 year, 10 months ago
sst0214
Georgia, USA
on 28 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348552&modelname=RF4287HARS&modelcode=&session_id=Qlw4KZz6PKrkv3Vv32m1sWfk4w2nPJxycgTHzxQ9cHWQPsJdlQQF%21-1629814220%216502746%211357246584105&from_osc=

If your problem still persists, please contact us at qasupport@sea.samsung.com. Thank you for being a Samsung customer!

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

What icons should be continuously lit on the door of my RF428HAWP refrigerator?

asked 3 years ago
jenjen60
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Filter, water, ice (either crushed or cubed
answered 1 year, 10 months ago
suzieb
0points
0out of 0found this answer helpful.
Question

flex zone drawer won't close

We purchased this unit this past Thanksgiving. The flex zone drawer won't close all the way sometimes. I pulled out the tray to check the mechanism. What I found was that the power cable that runs in the track on the right side comes out of the space under the rail when closing and blocks the drawer from closing. Is there a fix for this or does the unit get returned?
Thank you for your time.
asked 1 year, 10 months ago
lakota
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Display shows no ice CUBE option

After 48 hours my new R4287 still does not show the ice cube option, only the crushed ice option. If I push the dark area where the ice cube icon should appear, the freezer and frig temps both light up. Then, Sometimes both temp displays cycle through all the possible temp settings before stopping. Otherwise the 4287 seems to work OK.

Also, can I display the actual frig and freezer temps and if so, how?
I assume the frig and freezer temps I see displayed are the target temps.
asked 2 years, 2 months ago
Confoozed
Santa Fe New Mexico USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Below the display and above the cut out for the dispenser it says cubed and crushed ice. Push which one you want and the display will change.
answered 1 year, 10 months ago
Scotted12
Florida, USA
-1point
0out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung. You can try a reset of your icemaker: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032682&fm_seq=32850

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Door noise

When opening and closing the left refrigerator door, there is a squeek from the hinge on the flap that closes the area between the two doors. And a squeek from the door seal rubbing on the bottom of the ice maker.
asked 1 year, 11 months ago
TMOlsen
Mesa, AZ, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349016&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Temp Display Shows 0F for both Freezer and Fridge

I use the control panel to change the temperature for the freezer and refridgerator. Both change back to 0F.
asked 1 year, 11 months ago
Anonymous
Harvest, AL, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349263&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
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