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Most Recent Questions
Recent Question:
How do I remove/replace one of the refrigerator door handles?
Recent Question:
Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
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Water under veggie drawers
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Deli Bin keeps falling off the tracks
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the left door 'flap' does not reach groove
Questions with Most Recent Answers
Question:
How do I remove/replace one of the refrigerator door handles?
Question:
Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
Question:
Deli Bin keeps falling off the tracks
Question:
the left door 'flap' does not reach groove
28 cu. ft. French Door Refrigerator

Customer Questions & Answers for
28 cu. ft. French Door Refrigerator

Customer Questions & Answers:
705 Questions
 | 
735 Answers

Questions & Answers for samsung 28 cu. ft. French Door Refrigerator

Question

How do I make the ice maker work

This unit is approximately 7 months old, There is water flow to the ice maker/water dispenser but the ice maker is not producing ice. What can I do?
asked 1 year, 1 month ago
sassy1
Arizona
on 28 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421078&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

The display panel does not work when youched - no symbols for the refrigerator or freezer temp, no cubed ice symbol, no lighting symbol.

When pushing the cubed/crused ice bar nothing happens and the cubed ice icon does not show.
asked 1 year, 1 month ago
alsid
baltimore
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421427&modelname=RF4287HAWP

If this does not resolve the issue, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Ice Maker feeler arm stuck in up position

The feeler arms is stuck in up position telling the ice maker to stop making ice. No ice accumulation is visible in the ice machine. The arm looks somehow stuck.
asked 1 year, 1 month ago
JayD25
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Mechanical chatter when water dispenses

When I dispense water there is a loud mechanical chatter in the rear of the refrigerator for about 5-10 seconds. It sounds like the valve/solenoid. I flushed over three gallons of water through the refrigerator and there was no change in the sound. I have not changed the filter, as it is only one month old.
asked 1 year, 2 months ago
scottle42
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello!
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and [more info]. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech75
-1point
0out of 1found this answer helpful.
Question

Noise from compressor or fan under the fridge

I purchased my fridge a few months back. It has never been moved from my kitchen since it was installed by the store reps I purchased it from.
Lately it has been making noise. It sounds like the compressor of a fan spinning underneath it or behind the fridge. It does it at random intervals.

Is this normal?
asked 1 year, 3 months ago
joncho
Arizona, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I have noticed that mine makes this same noise and sometimes it's quite loud. You'd think that something this new would be quiet. Ours also hasn't been moved or adjusted since the guys who delivered it installed it. I have experimented when the noise starts and if I pull out the freezer drawer a little then close it, it seems to make the noise stop. I'm sure this is just a temporary fix and we can't decide if we should actually call for service yet or wait and see what happens. The noise didn't start right away. It seems like we didn't hear it until a few days later. Sorry, but this probably doesn't help you much. it is nice to know that someone else is having the same problem.
answered 1 year, 3 months ago
shop4me
Birmingham, AL
0points
0out of 0found this answer helpful.
answer 2
Yes it is normal probably in defrost mode
answered 1 year, 3 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
answer 3
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349013&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

extended warranty

i like to know how i can purchase extended warranty on my Samsung refrigerator?

Thomas
asked 1 year, 6 months ago
toma69
Cypress, TX, USA
on 28 cu. ft. French Door Refrigerator
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Go back to the store where purchased
answered 1 year, 3 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. You can find out more about extended service plans here: https://samsungserviceplans.com/ESP/PurchaseHome.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

RF4287HARS French Door Fridge

I have a RF4287HARS French Door Fridge. When I press the display panel the fridge and the freezer display two temps each. What are these temps. Is it set temp and current temp? If so which one is which? Thank you.
asked 1 year, 3 months ago
Scotted12
Florida, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It is the current temp inside
answered 1 year, 3 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
answer 2
When you first press the button, the temperatures that are shown are the set point temperatures of the fridge and the freezer. After a few seconds, the actual current temperatures are displayed.
answered 1 year, 3 months ago
SawMaster
California
0points
0out of 0found this answer helpful.
Question

Can the doors and drawers of a 28 ft french door fridge be removed to g through a 30" doorway?

asked 2 years, 6 months ago
cobian
91701
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Take the door off of your house and the handles on the fridge first if still not enough room take off the fridge doors
answered 1 year, 3 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
Question

Why are most items in my freezer frozen... but the ice cream is melting and waffles are thawed????

i noticed that the meats are frozen and have icicles.. but the ice cream and the waffles are not...
asked 1 year, 11 months ago
joeandmar0929
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The door has not been closed or the temp is not low enough
answered 1 year, 3 months ago
Threads
Georgia
0points
0out of 0found this answer helpful.
Question

Dispenser

Water/ice dispenser just have a mind of their own and once it just emptied the ice bin onto kitchen floor then the second time it poured gallons of water on floor. I have turned the water off to it to stop further problems. The light on the ddor is staying lit up which is still a sign to me that there is a switch stuck??
asked 1 year, 3 months ago
sst0214
Georgia, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348552&modelname=RF4287HARS&modelcode=&session_id=Qlw4KZz6PKrkv3Vv32m1sWfk4w2nPJxycgTHzxQ9cHWQPsJdlQQF%21-1629814220%216502746%211357246584105&from_osc=

If your problem still persists, please contact us at qasupport@sea.samsung.com. Thank you for being a Samsung customer!

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

What icons should be continuously lit on the door of my RF428HAWP refrigerator?

asked 2 years, 4 months ago
jenjen60
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Filter, water, ice (either crushed or cubed
answered 1 year, 3 months ago
suzieb
0points
0out of 0found this answer helpful.
Question

flex zone drawer won't close

We purchased this unit this past Thanksgiving. The flex zone drawer won't close all the way sometimes. I pulled out the tray to check the mechanism. What I found was that the power cable that runs in the track on the right side comes out of the space under the rail when closing and blocks the drawer from closing. Is there a fix for this or does the unit get returned?
Thank you for your time.
asked 1 year, 3 months ago
lakota
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Display shows no ice CUBE option

After 48 hours my new R4287 still does not show the ice cube option, only the crushed ice option. If I push the dark area where the ice cube icon should appear, the freezer and frig temps both light up. Then, Sometimes both temp displays cycle through all the possible temp settings before stopping. Otherwise the 4287 seems to work OK.

Also, can I display the actual frig and freezer temps and if so, how?
I assume the frig and freezer temps I see displayed are the target temps.
asked 1 year, 7 months ago
Confoozed
Santa Fe New Mexico USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Below the display and above the cut out for the dispenser it says cubed and crushed ice. Push which one you want and the display will change.
answered 1 year, 3 months ago
Scotted12
Florida, USA
-1point
0out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung. You can try a reset of your icemaker: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032682&fm_seq=32850

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Door noise

When opening and closing the left refrigerator door, there is a squeek from the hinge on the flap that closes the area between the two doors. And a squeek from the door seal rubbing on the bottom of the ice maker.
asked 1 year, 3 months ago
TMOlsen
Mesa, AZ, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349016&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Temp Display Shows 0F for both Freezer and Fridge

I use the control panel to change the temperature for the freezer and refridgerator. Both change back to 0F.
asked 1 year, 4 months ago
Anonymous
Harvest, AL, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349263&modelname=RF4287HARS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Flex Zone drawer appears to be stuck

The flex zone drawer on my Samsung fridge does not appear to be pulling out as far as it once did. There is nothing blocking it from pulling out more. The freezer on the bottom pulls out about 6 more inches, and I cant even reach towards the back of the flex drawer. It doesn't pull out enough for me to remove the white plastic container with metal sliders/organizers so I can't trouble shoot the problem myself. Please help.
asked 1 year, 4 months ago
ChevyTC
Massachusetts, USA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please inspect completely around the drawer as best as you can. If you can see nothing blocking its path, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I turn off the "Ice Off" button

asked 1 year, 4 months ago
2003jaguar
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7762&prd_ia_cd=N0000210&map_seq=51981

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why is the Flex Drawer Temps too warm?

On the 29 degree setting, the actual measured temp is 34. On the 33 degree setting, the reading is 39. What needs to be done to fix this. The repairman came out, changed the sensor for the drawer temp but the problem still persists. There is no prblem with the refrigerator/freezer temps.
asked 1 year, 9 months ago
Smore
Henderson, NV
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I had them replace the refrigerator 3 times before we received one that come close to temp setting. The current one is always set at 29 degrees and the drawer temp is 34 in the front corners and 32 at the center back.

The best option is to turn down the bottom freezer to a lower temp from
-2 to -4 or more if needed. It will help lower the drawer temp.
answered 1 year, 4 months ago
Borch
So Cal
0points
0out of 0found this answer helpful.
Question

Why is my fridge not dispensing any water?

A few weeks ago my fridge started to make loud and odd noises so I contacted Samsung. They informed me that I should try replacing the filter and I did. However, this time my frige stopped dispensing water. I tried holding the dispenser down for a while trying to see if that would work but nothing has worked so far. Anyone help please!
asked 1 year, 6 months ago
spatel305
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I was told by a tech that if you don't purchase the copper or stainless water lines that they will go bad and that the plastic ones have to be replaced every couple of years and that they can kink up. Maybe that is what is wrong with yours, also check to make sure your water didn't get accidently shut off under your sink. Did you have work done on something that maybe required the water to be cut off by a plumber or handyman? Just a suggestion I hope it helps, Good Luck! Dian8e
answered 1 year, 4 months ago
Dian8e
Ormond Beach, FL, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348554&modelname=RF4287HABP

If the issue persists, we recommend you file a service request to have it inspected by an authorized service technician.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can the clear plastic fronts of the white shelves in the doors be removed to clean dirt and food that have fallen in between?

It appears that the clear plastic can be removed from the front of the shelves in the doors, but I do not want to break anything.
asked 2 years, 4 months ago
timmerhyll
Gladstone, VA
on 28 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The shelves or bins in the doors can be removed for cleaning and washing, to remove dust the guards can be removed and washed in water with a mild detergent.
answered 1 year, 4 months ago
Dian8e
Ormond Beach, FL, USA
0points
0out of 0found this answer helpful.
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