I'm sorry to hear you're having an issue with the touch screen on your RF4287 refrigerator. If the touch screen is not responding and the child lock is not activated, your refrigerator will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 3 months ago