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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
RF4287HAPN

Customer Questions & Answers:
36 Questions
 | 
36 Answers

Questions & Answers for samsung RF4287HAPN

Question

The users manuel tells you how to use the "ice off" button, but it doesn't tell you how to get it reversed so you can make ice.

asked 3 years, 6 months ago
pmarino
02816
on RF4287HAPN
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try just simply pressing the gray bar that says cubed ice , not the glowing light ..... the actual bar that says cubed/ crushed ice. Hold it in for 3 sec and the ice off light will go off and then it takes a while for it to start up with new ice.
answered 3 years, 4 months ago
luvmickee
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. The procedure for turning the icemaker back on is actually the same as turning it off: press the Cubed and Crushed ice buttons for 3 seconds until the Ice Off icon is no longer illuminated.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The Display on my refrigerator is flashing S E

That's it. It is flashing in the mirror screen S E. Is there a reset button somewhere to rebooot the system?
asked 3 years, 11 months ago
pslocke
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. When the display flashes an error code, it is important to leave the refrigerator plugged in so a technician can run the appropriate diagnostic tests. Unplugging the refrigerator will clear this code. Please contact Samsung for service by calling 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the Samsung rf4287hapn fridge available in retail stores yet? If so, which retailers have it ?

asked 3 years, 10 months ago
luvmickee
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For the most up to date information on retailers in your area that carry the RF4287HAPN or other models and colors, please use the "Shop" button on the product's home page.

Thank you for your interest!
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you remove the veg cover glass?

My wife spilled some sauce that seeped into the crevices of the veg cover. I am unable to remove this glass shelf to clean it. It does not come out like the other shelves because of the water filter attachment. I also cannot seem to remove the glass itself from the shelf which would solve the problem. Is there a way to remove just the glass? There are a couple of back hinges holding the glass in but they do not flip up. Thanks for your help
asked 3 years, 8 months ago
limmel
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The shelf above the vegetable drawers can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "How To" > "Cleaning The Refrigerator" > "Interior" > "How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is the model number for the replacement water filter for my ref RF4287HA

asked 3 years, 5 months ago
Leegal
Colorado
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF4287HAPN is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My RD4287HARS doors do not close all of the way.

Most of the time doors stop closing when they come in contact with the door closer lever. The door closer levers seem to be very tight. Is there a way to relieve the tension on these devices?
asked 3 years, 4 months ago
SamFromMerrittIsland
Merritt Island, FL
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The tension on the Seal Tight Door Hooks cannot be adjusted. Please make sure your refrigerator is leveled properly. Samsung refrigerators are designed to lean back slightly to help the doors close more easily, so if yours is not leaning back a bit you may want to make the adjustment to help the doors close properly.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dear Sirs what height start the doors of the fridge

Image(s)
User submitted image
asked 3 years, 4 months ago
Petrar
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question, though I'm not sure I understand exactly which dimension you're asking for, and I'm not able to read the attached image when I enlarge it. The lower edge of the freezer drawer of the RF4287 starts about 2-3/8" off the floor, and the bottom edge of the refrigerator doors is 34-3/4" from the ground. The top edge of the refrigerator doors is 69-7/8" high off the ground. Keep in mind that these measurements can vary slightly depending on how the front leveling legs are set.

I hope this helps to answer your question, but please feel free to submit a new question if you need additional information.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

help getting the OF OF on the screen!

asked 3 years, 3 months ago
mgrsmith5323
mass
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The letters "OF" on the display of your RF4287HAPN indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a RFG297AA model refrig the icemaker quit crushing the ice it still makes cubed but will not crush the ice

asked 3 years, 1 month ago
kp4lsu
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please click on the link below then select "Troubleshooting ► > Water And Ice ► > Ice ► > Ice Maker Is Dispensing The Wrong Type Of Ice" for assistance correcting this issue: http://support-us.samsung.com/cyber...

If checking the icemaker door flap for blockage does not resolve the issue, your refrigerator may require service. Please click on the link provided at the bottom of the article to submit an online service request.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water Filter number

Where do i find a water filter for my Refridgerator?
asked 3 years, 1 month ago
Anonymous
Baton Rouge, LA
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF4287HAPN is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

RF4287HA Control panel locks up

The child lock is never on, yet frequently the control panel will lock up and not respond to touch until an unknown period of time passes. Why?
asked 3 years ago
RedskinzFan
Glen Allen, VA
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RF4287HA control panel. If the Child Lock is not engaged but your control panel is not responsive, it will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do we buy a new cover guard ref r?

The plexiglass cover guard fell out of our refrigerator and broke. How do I buy a new one?
asked 3 years ago
jmhamilton
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear this part has broken. For information and availability of replacement parts for your RF4287, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to remove glass shelf above vegetable drawer in Samsung 4287 Hars as it is attached to water filter

asked 3 years ago
LeeB45
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The glass in the shelf above the crisper drawers can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "Maintenance ► Cleaning the Refrigerator ► How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

To remove the entire shelf, including the glass inserts, press the release tabs on both sides of the shelf support that holds the shelf in place (see picture) and pull the shelf out toward you. The shelf fits snuggly into a track at the rear of the fridge as well, but it should slide out when you pull it toward you. Make sure when you're replacing the shelf that it fits back into these tracks.

- Ms. Samsung
Image(s)
User submitted image
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Would like to know the ice tray capacity and the amount of ice per day of these refrigerators

Model number RF4287HARS and Model number RF4267HARS

Thank You
asked 2 years, 11 months ago
sjturner
Akron, OH
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The ice trays in Samsung refrigerators produce 7-9 cubes at a time, and the RF4267 and RF4287 have an icemaking capacity of about 7 lbs of ice per day.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Having a tough time pulling out freezer draw all the way out

asked 2 years, 10 months ago
usmc1968
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm having the same issue and think it's the fact the the refrigerator is not level. I don't know how to lower the front wheels, which would solve the problem. Anyone try to do this??
answered 2 years, 10 months ago
pittjol
Northern Virginia
0points
0out of 0found this answer helpful.
Question

How do you change the water filter for refrigerator RF4287HA

asked 2 years, 7 months ago
mom2819
New York
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please click on the following link to view a short how-to video on changing your water filter: http://support-us.samsung.com/spsn/...

The replacement water filter for model RF4287HA is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Flex drawer adjustable rails are too loose slide everything to the back Can they be adjusted?

asked 2 years, 7 months ago
Jkbrayden
Hilton Head Island, SC, USA
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. If you're referring to the divider inside the Flex Zone Drawer, it isn't unusual for it to move freely and there is no adjustment to lock it. Placing items inside each of the "compartments" should help it stay in place.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice dispenser will only dispense crushed ice, not cubed. It does not matter which setting is chosen.

asked 1 year, 11 months ago
Crushed2
Acton, MA, USA
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following FAQ article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032664&fm_seq=32832

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Which model number of the RF4287HA (French Door, 4 drawer) is platinum and will hold magnets?

asked 3 years, 11 months ago
kathykbv
san jose
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF4287HAPN is the Stainless Platinum version of Samsung's 4-Door French Door; the Stainless Platinum finish is magnetic.

Thanks for your interest!
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I just purchased an RF4287HA Refrigerator. It's stainless and Gray. Do you have gray touch-up paint?

When the installers were bringing it into the house, they put two small scraches on the lower part of the side with the dolly. If I can't repair the scratches, I need to return the refrigerator and have a new one installed. It took two installers almost 2 hours to take it apart and put it back together trying to get in into the house.
asked 3 years, 10 months ago
GaryL245
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your new refrigerator was scratched during delivery. Unfortunately, Samsung does not have touch-up paint available for the gray sides. As an alternative to having the refrigerator replaced, you may want to consult with an appliance or paint specialist at your local hardware or home improvement store.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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