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Most Recent Questions
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Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
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the left door 'flap' does not reach groove
Questions with Most Recent Answers
Question:
How do I remove/replace one of the refrigerator door handles?
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Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
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Deli Bin keeps falling off the tracks
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the left door 'flap' does not reach groove

Customer Questions & Answers for
samsung RF4287HAPN

Customer Questions & Answers:
36 Questions
 | 
36 Answers

Questions & Answers for samsung RF4287HAPN

Question

The users manuel tells you how to use the "ice off" button, but it doesn't tell you how to get it reversed so you can make ice.

asked 3 years, 1 month ago
pmarino
02816
on RF4287HAPN
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2 answers
Answers
answer 1
Try just simply pressing the gray bar that says cubed ice , not the glowing light ..... the actual bar that says cubed/ crushed ice. Hold it in for 3 sec and the ice off light will go off and then it takes a while for it to start up with new ice.
answered 2 years, 11 months ago
luvmickee
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answer 2
Thank you for the question. The procedure for turning the icemaker back on is actually the same as turning it off: press the Cubed and Crushed ice buttons for 3 seconds until the Ice Off icon is no longer illuminated.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Our flexzone drawer has never opened all the way

Our flex zone drawer always has stopped about 6-8in shy of all the way. This makes it hard to see things in the back of the drawer. There seems to be a nylon bushing or stop on the rail portion supporting the insert. Is this supposed to be there and can we move it so that drawer extends fully?
asked 3 years, 4 months ago
angiep
NE Ohio
on RF4287HAPN
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1 answer
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answer 1
Thank you for the question. It is not unusual for there to be some resistance in the rails of the Flex Zone Drawer when it's new, but you should be able to pull the drawer out fully with some effort. Once fully lubricated, this resistance should dissipate.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

how far out do the drawers pull out

asked 3 years ago
DJSVSS
on RF4287HAPN
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1 answer
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answer 1
The freezer and Flex Zone drawers in the RF4287 refrigerator should both pull out approximately 21". It may be necessary to apply extra pressure to pull the Flex Zone drawer open all the way initially, but once it has been fully extended once or twice it should do so easily moving forward.

Thank you for the question,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

The Display on my refrigerator is flashing S E

That's it. It is flashing in the mirror screen S E. Is there a reset button somewhere to rebooot the system?
asked 3 years, 6 months ago
pslocke
on RF4287HAPN
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1 answer
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answer 1
I'm sorry to hear you're having this issue. When the display flashes an error code, it is important to leave the refrigerator plugged in so a technician can run the appropriate diagnostic tests. Unplugging the refrigerator will clear this code. Please contact Samsung for service by calling 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

How do I get the plastic taste out of the water?

We have had our refrigerator for 4 months now. We were told upon installation to run a few gallons of water and a few treys of ice out of the dispenser to remove the plastic taste. We have done this many times over and it still tastes like plastic. The owners manual says nothing about this.
asked 2 years, 10 months ago
KingTut57
Billings, MT
on RF4287HAPN
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1 answer
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answer 1
I'm sorry to hear the plastic taste is lingering. It is normal for there to be some residual taste and it should dissipate over time with use.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

help getting the OF OF on the screen!

asked 2 years, 10 months ago
mgrsmith5323
mass
on RF4287HAPN
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1 answer
Answers
answer 1
The letters "OF" on the display of your RF4287HAPN indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

How do you adjust level front to back on a RF4287HA Refrigerator if the back needs to come up and the front legs are not on the floor?

The refrigerator is on the wheels, but the front feet are not touching the floor and the back is too low.
asked 3 years, 3 months ago
Anonymous
Richmond, KY
on RF4287HAPN
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1 answer
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answer 1
The RF4287HAPN was designed to lean back slightly to help the doors close more easily. If the front of the refrigerator is resting on the wheels, and it is level inside (you can check this by placing a carpenter's level on an inside shelf), Samsung has a part available that can be used to raise the back of the fridge to give it a more aesthetically pleasing look - see the part number below. They are more or less shims/pads that slide under the back wheels. If you are still in warranty you can call 800-SAMSUNG and a Customer Service Representative should be able to send you the part at no cost to you. If you are out of warranty you can visit SamsungParts.com to order the part.
Part Number: DA81-01052A

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

touch screen shows OF

asked 3 years, 2 months ago
dbroberg
wichita kansas
on RF4287HAPN
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1 answer
Answers
answer 1
The letters "OF" on the display of your RF4287 indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

Would like to know the ice tray capacity and the amount of ice per day of these refrigerators

Model number RF4287HARS and Model number RF4267HARS

Thank You
asked 2 years, 6 months ago
sjturner
Akron, OH
on RF4287HAPN
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1 answer
Answers
answer 1
The ice trays in Samsung refrigerators produce 7-9 cubes at a time, and the RF4267 and RF4287 have an icemaking capacity of about 7 lbs of ice per day.

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
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Question

Can the Flex Zone drawer be used to freeze food?

The salesman at the store said the Flex Zone drawer can be used as a refrigerator-chilling drawer or freezing drawer. I know the freezer is set to much colder than 29 degrees, and freezing temp is 32 degrees, but this is one reason we purchased this fridge and I'm hoping he was correct. We just had it installed and the food in the drawer is not frozen and it's set at 29 degrees (meat setting).
asked 2 years, 6 months ago
sammax10
IL
on RF4287HAPN
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1 answer
Answers
answer 1
Thank you for the question. The Flex Zone Drawer is not designed to freeze food. As you noted, the lowest setting is 29°F, which is very cold, but not cold enough to freeze food to a solid state.

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
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Question

Are the stainless steel appliances the new smudge or fingerprint free kind of finish? If so, how do I know this by reading the inormation about them.

asked 2 years, 9 months ago
friedt09
on RF4287HAPN
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answer 1
The Stainless Platinum finish on the RF4287HAPN is Samsung's version of a fingerprint-resistant "stainless look". Many people also like the fact that, unlike real stainless steel, it is magnetic. The "PN" at the end of the model number is one way to know that the model has a Stainless Platinum finish rather than Stainless Steel which would be indicated by an "RS".

Thanks for your interest,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

How to remove glass shelf above vegetable drawer in Samsung 4287 Hars as it is attached to water filter

asked 2 years, 7 months ago
LeeB45
on RF4287HAPN
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1 answer
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answer 1
Thank you for the question. The glass in the shelf above the crisper drawers can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "Maintenance ► Cleaning the Refrigerator ► How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

To remove the entire shelf, including the glass inserts, press the release tabs on both sides of the shelf support that holds the shelf in place (see picture) and pull the shelf out toward you. The shelf fits snuggly into a track at the rear of the fridge as well, but it should slide out when you pull it toward you. Make sure when you're replacing the shelf that it fits back into these tracks.

- Ms. Samsung
Image(s)
User submitted image
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

Which model number of the RF4287HA (French Door, 4 drawer) is platinum and will hold magnets?

asked 3 years, 6 months ago
kathykbv
san jose
on RF4287HAPN
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Answers
answer 1
The RF4287HAPN is the Stainless Platinum version of Samsung's 4-Door French Door; the Stainless Platinum finish is magnetic.

Thanks for your interest!
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

How do you change the water filter for refrigerator RF4287HA

asked 2 years, 2 months ago
mom2819
New York
on RF4287HAPN
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answer 1
Please click on the following link to view a short how-to video on changing your water filter: http://support-us.samsung.com/spsn/...

The replacement water filter for model RF4287HA is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Is the Samsung rf4287hapn fridge available in retail stores yet? If so, which retailers have it ?

asked 3 years, 5 months ago
luvmickee
on RF4287HAPN
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1 answer
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answer 1
For the most up to date information on retailers in your area that carry the RF4287HAPN or other models and colors, please use the "Shop" button on the product's home page.

Thank you for your interest!
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

How long should comprssor run? It seems to run all the time.

asked 1 year, 9 months ago
Jags1017
Coppell, TX 75019, USA
on RF4287HAPN
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1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000955&fm_seq=1123

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
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Question

Ice dispenser will only dispense crushed ice, not cubed. It does not matter which setting is chosen.

asked 1 year, 6 months ago
Crushed2
Acton, MA, USA
on RF4287HAPN
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following FAQ article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032664&fm_seq=32832

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
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Question

My RD4287HARS doors do not close all of the way.

Most of the time doors stop closing when they come in contact with the door closer lever. The door closer levers seem to be very tight. Is there a way to relieve the tension on these devices?
asked 3 years ago
SamFromMerrittIsland
Merritt Island, FL
on RF4287HAPN
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1 answer
Answers
answer 1
Thank you for the question. The tension on the Seal Tight Door Hooks cannot be adjusted. Please make sure your refrigerator is leveled properly. Samsung refrigerators are designed to lean back slightly to help the doors close more easily, so if yours is not leaning back a bit you may want to make the adjustment to help the doors close properly.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Dear Sirs what height start the doors of the fridge

Image(s)
User submitted image
asked 2 years, 11 months ago
Petrar
on RF4287HAPN
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answer 1
Thank you for the question, though I'm not sure I understand exactly which dimension you're asking for, and I'm not able to read the attached image when I enlarge it. The lower edge of the freezer drawer of the RF4287 starts about 2-3/8" off the floor, and the bottom edge of the refrigerator doors is 34-3/4" from the ground. The top edge of the refrigerator doors is 69-7/8" high off the ground. Keep in mind that these measurements can vary slightly depending on how the front leveling legs are set.

I hope this helps to answer your question, but please feel free to submit a new question if you need additional information.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

RF4287hars It doesnt seem to be working. How long should i wait after i plug it in? And what should the display say?

asked 2 years, 8 months ago
chriss
middletown, nj
on RF4287HAPN
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answer 1
It's not unusual for it to take as long as 24 hours for the refrigerator and freezer to cool to the set temperature depending on a number of factors including the difference between the actual and set temperature, the amount and temperature of food placed inside, and the frequency of the doors being opened. When you press the buttons on the display, it should illuminate and show the temperature you set, then blink with the actual temperature reading. If the letters "OF" are on your display, the refrigerator is in "Cooling Off" mode which can be deactivated by pressing the Energy Saver and Power Freeze buttons simultaneously for 3 seconds. Once deactivated, the display should show the numeric temperatures and allow you to set them as desired. The compressor should turn on in about 5 minutes and begin producing cold air.

If you need further assistance, please call 800-SAMSUNG to speak to an agent who will be happy to help.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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