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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
RF4287HAPN

Customer Questions & Answers:
36 Questions
 | 
36 Answers

Questions & Answers for samsung RF4287HAPN

Question

The users manuel tells you how to use the "ice off" button, but it doesn't tell you how to get it reversed so you can make ice.

asked 3 years, 7 months ago
pmarino
02816
on RF4287HAPN
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try just simply pressing the gray bar that says cubed ice , not the glowing light ..... the actual bar that says cubed/ crushed ice. Hold it in for 3 sec and the ice off light will go off and then it takes a while for it to start up with new ice.
answered 3 years, 6 months ago
luvmickee
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. The procedure for turning the icemaker back on is actually the same as turning it off: press the Cubed and Crushed ice buttons for 3 seconds until the Ice Off icon is no longer illuminated.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Which model number of the RF4287HA (French Door, 4 drawer) is platinum and will hold magnets?

asked 4 years ago
kathykbv
san jose
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF4287HAPN is the Stainless Platinum version of Samsung's 4-Door French Door; the Stainless Platinum finish is magnetic.

Thanks for your interest!
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I just purchased an RF4287HA Refrigerator. It's stainless and Gray. Do you have gray touch-up paint?

When the installers were bringing it into the house, they put two small scraches on the lower part of the side with the dolly. If I can't repair the scratches, I need to return the refrigerator and have a new one installed. It took two installers almost 2 hours to take it apart and put it back together trying to get in into the house.
asked 4 years ago
GaryL245
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your new refrigerator was scratched during delivery. Unfortunately, Samsung does not have touch-up paint available for the gray sides. As an alternative to having the refrigerator replaced, you may want to consult with an appliance or paint specialist at your local hardware or home improvement store.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the Samsung rf4287hapn fridge available in retail stores yet? If so, which retailers have it ?

asked 3 years, 11 months ago
luvmickee
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For the most up to date information on retailers in your area that carry the RF4287HAPN or other models and colors, please use the "Shop" button on the product's home page.

Thank you for your interest!
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The Display on my refrigerator is flashing S E

That's it. It is flashing in the mirror screen S E. Is there a reset button somewhere to rebooot the system?
asked 4 years ago
pslocke
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. When the display flashes an error code, it is important to leave the refrigerator plugged in so a technician can run the appropriate diagnostic tests. Unplugging the refrigerator will clear this code. Please contact Samsung for service by calling 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Our flexzone drawer has never opened all the way

Our flex zone drawer always has stopped about 6-8in shy of all the way. This makes it hard to see things in the back of the drawer. There seems to be a nylon bushing or stop on the rail portion supporting the insert. Is this supposed to be there and can we move it so that drawer extends fully?
asked 3 years, 10 months ago
angiep
NE Ohio
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It is not unusual for there to be some resistance in the rails of the Flex Zone Drawer when it's new, but you should be able to pull the drawer out fully with some effort. Once fully lubricated, this resistance should dissipate.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you remove the veg cover glass?

My wife spilled some sauce that seeped into the crevices of the veg cover. I am unable to remove this glass shelf to clean it. It does not come out like the other shelves because of the water filter attachment. I also cannot seem to remove the glass itself from the shelf which would solve the problem. Is there a way to remove just the glass? There are a couple of back hinges holding the glass in but they do not flip up. Thanks for your help
asked 3 years, 9 months ago
limmel
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The shelf above the vegetable drawers can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "How To" > "Cleaning The Refrigerator" > "Interior" > "How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you adjust level front to back on a RF4287HA Refrigerator if the back needs to come up and the front legs are not on the floor?

The refrigerator is on the wheels, but the front feet are not touching the floor and the back is too low.
asked 3 years, 9 months ago
Anonymous
Richmond, KY
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF4287HAPN was designed to lean back slightly to help the doors close more easily. If the front of the refrigerator is resting on the wheels, and it is level inside (you can check this by placing a carpenter's level on an inside shelf), Samsung has a part available that can be used to raise the back of the fridge to give it a more aesthetically pleasing look - see the part number below. They are more or less shims/pads that slide under the back wheels. If you are still in warranty you can call 800-SAMSUNG and a Customer Service Representative should be able to send you the part at no cost to you. If you are out of warranty you can visit SamsungParts.com to order the part.
Part Number: DA81-01052A

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The ice off button is staying on and it won't turn off. What do we do?

asked 3 years, 9 months ago
pennride
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn off the Ice Off icon and activate your icemaker, press the Cubed and Crushed buttons simultaneously for 3 seconds. If the Ice Off icon is still illuminated, make sure the Child Lock has not been engaged (the padlock icon would be on). If the padlock icon is illuminated, press the Child Lock button for 3 seconds until the padlock icon is off. Then press the Cubed and Crushed buttons for 3 seconds again to turn the icemaker on.

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

touch screen shows OF

asked 3 years, 9 months ago
dbroberg
wichita kansas
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The letters "OF" on the display of your RF4287 indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What model water filter do i use for a model RF4287HA refrigerator and where can i buy them?

asked 3 years, 7 months ago
rcprisco
New York
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF4287HA is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When will this refrig be available in Stainless Platium in my area?

I have been waiting for months for the RF4287HAPN model to come out in stainless platium ... was told it would be by first of 2011 ... but still cannot find in my area. HELP
asked 3 years, 7 months ago
nonna125
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your interest. Model and color availability can change frequently, especially when new models are introduced. If you are unable to locate this particular model in Stainless Platinum, then I would suggest working with your local retailers to see if there's a similar model available in your preferred color, or perhaps choosing the RF4287 in real Stainless Steel instead.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is the model number for the replacement water filter for my ref RF4287HA

asked 3 years, 6 months ago
Leegal
Colorado
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF4287HAPN is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My RD4287HARS doors do not close all of the way.

Most of the time doors stop closing when they come in contact with the door closer lever. The door closer levers seem to be very tight. Is there a way to relieve the tension on these devices?
asked 3 years, 6 months ago
SamFromMerrittIsland
Merritt Island, FL
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The tension on the Seal Tight Door Hooks cannot be adjusted. Please make sure your refrigerator is leveled properly. Samsung refrigerators are designed to lean back slightly to help the doors close more easily, so if yours is not leaning back a bit you may want to make the adjustment to help the doors close properly.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how far out do the drawers pull out

asked 3 years, 6 months ago
DJSVSS
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The freezer and Flex Zone drawers in the RF4287 refrigerator should both pull out approximately 21". It may be necessary to apply extra pressure to pull the Flex Zone drawer open all the way initially, but once it has been fully extended once or twice it should do so easily moving forward.

Thank you for the question,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dear Sirs what height start the doors of the fridge

Image(s)
User submitted image
asked 3 years, 5 months ago
Petrar
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question, though I'm not sure I understand exactly which dimension you're asking for, and I'm not able to read the attached image when I enlarge it. The lower edge of the freezer drawer of the RF4287 starts about 2-3/8" off the floor, and the bottom edge of the refrigerator doors is 34-3/4" from the ground. The top edge of the refrigerator doors is 69-7/8" high off the ground. Keep in mind that these measurements can vary slightly depending on how the front leveling legs are set.

I hope this helps to answer your question, but please feel free to submit a new question if you need additional information.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How much should you expect to hear the refrigerator running?

We had our new refrigerator delivered last week. Everything appears to be working well. I have noticed that the refrigerator appears to run for lond periods. Is this normal in the energy saver mode? Is this just a fan blowing?
asked 3 years, 5 months ago
Cold1
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The cooling system in the RF4287HAPN will cycle on for as long as it needs to in order to reach then maintain the set temperature in the freezer and refrigerator compartments as well as the Flex Zone Drawer. Opening the doors or drawers frequently and adding warmer food items effect the internal temperature and make it necessary for the cooling system to work harder. In addition, pressing the Power Freeze or Power Cool buttons will cause the cooling system to turn on for an extended period.

The Energy Saver feature on the control panel controls a low-wattage heater in the strip between the refrigerator doors that helps to evaporate condensation that is more likely to develop in warm, humid climates. Turning Energy Saver on turns the heater off, and vice versa; this does not have an effect on the cooling system.

I hope this helps to clarify-
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get the plastic taste out of the water?

We have had our refrigerator for 4 months now. We were told upon installation to run a few gallons of water and a few treys of ice out of the dispenser to remove the plastic taste. We have done this many times over and it still tastes like plastic. The owners manual says nothing about this.
asked 3 years, 5 months ago
KingTut57
Billings, MT
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the plastic taste is lingering. It is normal for there to be some residual taste and it should dissipate over time with use.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

help getting the OF OF on the screen!

asked 3 years, 5 months ago
mgrsmith5323
mass
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The letters "OF" on the display of your RF4287HAPN indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

RF4287hars It doesnt seem to be working. How long should i wait after i plug it in? And what should the display say?

asked 3 years, 3 months ago
chriss
middletown, nj
on RF4287HAPN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual for it to take as long as 24 hours for the refrigerator and freezer to cool to the set temperature depending on a number of factors including the difference between the actual and set temperature, the amount and temperature of food placed inside, and the frequency of the doors being opened. When you press the buttons on the display, it should illuminate and show the temperature you set, then blink with the actual temperature reading. If the letters "OF" are on your display, the refrigerator is in "Cooling Off" mode which can be deactivated by pressing the Energy Saver and Power Freeze buttons simultaneously for 3 seconds. Once deactivated, the display should show the numeric temperatures and allow you to set them as desired. The compressor should turn on in about 5 minutes and begin producing cold air.

If you need further assistance, please call 800-SAMSUNG to speak to an agent who will be happy to help.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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