Looking for Answers about samsung RF4287HAPN?

Try just simply pressing the gray bar that says cubed ice , not the glowing light ..... the actual bar that says cubed/ crushed ice. Hold it in for 3 sec and the ice off light will go off and then it takes a while for it to start up with new ice.

The RF4287HAPN is the Stainless Platinum version of Samsung's 4-Door French Door; the Stainless Platinum finish is magnetic.

Thanks for your interest!
Ms. Samsung

For the most up to date information on retailers in your area that carry the RF4287HAPN or other models and colors, please use the "Shop" button on the product's home page.

Thank you for your interest!
Ms. Samsung

Thank you for the question. It is not unusual for there to be some resistance in the rails of the Flex Zone Drawer when it's new, but you should be able to pull the drawer out fully with some effort. Once fully lubricated, this resistance should dissipate.

- Ms. Samsung

Thank you for the question. The tension on the Seal Tight Door Hooks cannot be adjusted. Please make sure your refrigerator is leveled properly. Samsung refrigerators are designed to lean back slightly to help the doors close more easily, so if yours is not leaning back a bit you may want to make the adjustment to help the doors close properly.

- Ms. Samsung

Thank you for the question, though I'm not sure I understand exactly which dimension you're asking for, and I'm not able to read the attached image when I enlarge it. The lower edge of the freezer drawer of the RF4287 starts about 2-3/8" off the floor, and the bottom edge of the refrigerator doors is 34-3/4" from the ground. The top edge of the refrigerator doors is 69-7/8" high off the ground. Keep in mind that these measurements can vary slightly depending on how the front leveling legs are set.

I hope this helps to answer your question, but please feel free to submit a new question if you need additional information.

- Ms. Samsung

It's not unusual for it to take as long as 24 hours for the refrigerator and freezer to cool to the set temperature depending on a number of factors including the difference between the actual and set temperature, the amount and temperature of food placed inside, and the frequency of the doors being opened. When you press the buttons on the display, it should illuminate and show the temperature you set, then blink with the actual temperature reading. If the letters "OF" are on your display, the refrigerator is in "Cooling Off" mode which can be deactivated by pressing the Energy Saver and Power Freeze buttons simultaneously for 3 seconds. Once deactivated, the display should show the numeric temperatures and allow you to set them as desired. The compressor should turn on in about 5 minutes and begin producing cold air.

If you need further assistance, please call 800-SAMSUNG to speak to an agent who will be happy to help.

Thank you,
Ms. Samsung

I'm sorry to hear this part has broken. For information and availability of replacement parts for your RF4287, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

The freezer and Flex Zone drawers in the RF4287 refrigerator should both pull out approximately 21". It may be necessary to apply extra pressure to pull the Flex Zone drawer open all the way initially, but once it has been fully extended once or twice it should do so easily moving forward.

Thank you for the question,
Ms. Samsung

I'm sorry to hear the plastic taste is lingering. It is normal for there to be some residual taste and it should dissipate over time with use.

- Ms. Samsung

The letters "OF" on the display of your RF4287HAPN indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung

I'm sorry to hear your new refrigerator was scratched during delivery. Unfortunately, Samsung does not have touch-up paint available for the gray sides. As an alternative to having the refrigerator replaced, you may want to consult with an appliance or paint specialist at your local hardware or home improvement store.

- Ms. Samsung

Thanks for the question. The shelf above the vegetable drawers can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "How To" > "Cleaning The Refrigerator" > "Interior" > "How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

- Ms. Samsung

The letters "OF" on the display of your RF4287HAPN indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Power Freeze buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air, and the display should return to normal operation.

Thank you,
Ms. Samsung

To turn off the Ice Off icon and activate your icemaker, press the Cubed and Crushed buttons simultaneously for 3 seconds. If the Ice Off icon is still illuminated, make sure the Child Lock has not been engaged (the padlock icon would be on). If the padlock icon is illuminated, press the Child Lock button for 3 seconds until the padlock icon is off. Then press the Cubed and Crushed buttons for 3 seconds again to turn the icemaker on.

- Ms. Samsung

The replacement water filter for model RF4287HA is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung

The replacement water filter for model RF4287HAPN is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung

Thanks for the question. If you're referring to the divider inside the Flex Zone Drawer, it isn't unusual for it to move freely and there is no adjustment to lock it. Placing items inside each of the "compartments" should help it stay in place.

- Ms. Samsung

I'm sorry to hear you're having this issue. When the display flashes an error code, it is important to leave the refrigerator plugged in so a technician can run the appropriate diagnostic tests. Unplugging the refrigerator will clear this code. Please contact Samsung for service by calling 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

The ice trays in Samsung refrigerators produce 7-9 cubes at a time, and the RF4267 and RF4287 have an icemaking capacity of about 7 lbs of ice per day.

- Ms. Samsung