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Most Recent Questions
Recent Question:
Our freezer light doen not go on when we open the drawer.
Recent Question:
How do i determine why my ice maker is leaking water everywhere?
Recent Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Recent Question:
I need to know how to install the spring on the left door bracket that turns when the door is cloesd
Questions with Most Recent Answers
Question:
Our freezer light doen not go on when we open the drawer.
Question:
How do i determine why my ice maker is leaking water everywhere?
Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Question:
How to set ideal temperature settings for freezer and refrigerator

Customer Questions & Answers for
samsung 26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
37 Questions
 | 
36 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

where can I buy dividers for the freezer compartment of the freezer?

I need at least 2 more dividers for my new refrigerator/freezer. are they available and if so where can I buy them/
asked 4 years, 1 month ago
tomlinson1
on 26 cu. ft. French Door Refrigerator
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answer 1
For information on pricing and availability of Samsung parts, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you for the inquiry,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How can we fix a gap in the bottom of the doors?

We just received our refrigerator this morning. The fridge is completely level, however there is at least a 1/2 inch gap between the doors at the bottom and about a 1/8 inch gap at the top of the doors. We can see into the fridge at the bottom of the french doors so cold air is escaping. How can we fix this?
asked 4 years, 1 month ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
It's normal to have a small gap between the French Doors since the door gaskets on Samsung refrigerators are designed to seal against a hinged vertical strip attached to the left door, rather than between the doors themselves. That said, if you can see into the refrigerator from between the doors, it sounds like the vertical strip is not closing properly. The top of the vertical strip should follow a track at the top of the refrigerator cabinet as the left door is closed if it's aligned properly. If this is not occuring, it's probably because the door is hanging too low, which can likely be corrected by raising the height of the left door using the "fasteners" that came packaged with your refrigerator (see attached image).

Please refer to page 16 of the User Manual for instructions on how to make minor adjustments to the doors.

If this does not resolve the issue for you, I would suggest calling 800-SAMSUNG to speak with an agent who can further assist you.

Thank you,
Ms. Samsung
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User submitted image
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Hows does energy saver button save energy

what does it do
asked 4 years, 1 month ago
JODO
on 26 cu. ft. French Door Refrigerator
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answer 1
The RF26XAEWP's Energy Saver button turns off the low-wattage heater that helps to evaporate condensation between the doors. Condensation is more likely to occur in hot and humid climates or seasons. Samsung has given customers the option of turning this heater off to save energy during dryer seasons, like the winter months, or for those who live in dry climates. When Energy Saver is on, the heater is off.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Does this model have an additional ice maker in the freezer?

asked 3 years, 11 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
The RF26XAEWP has one icemaker which is located in the upper left corner of the refrigerator compartment and supplies ice through the door dispenser. Samsung's "Dual Ice" models with icemakers in both the refrigerator and freezer compartments include the RF268 and RFG298.

Thanks for the question!
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

I tried to register My refrigerator and copied the S/N off the unit but your format tells me that the number is not correct????

model: RF26XAEWP
s/n: JJ0E4GBSA00721 F
asked 3 years, 8 months ago
MCPO
on 26 cu. ft. French Door Refrigerator
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answer 1
For questions regarding product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

why did water dispenser quit responding after one month?

ice maker is still producing
asked 3 years, 7 months ago
bobreeves
Dallas TX
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEWP refrigerator. Please check to make sure the Water function is selected by pressing the button on the control panel. If necessary, try raising the temperature of the refrigerator to 38°F; if the refrigerator is too cold the water lines could freeze, preventing the flow of water to the dispenser. Next, please check the water lines under the left door hinge cover to make sure it is not pinched or damaged. Instructions on removing the cover and checking the connections can be found on page 13 of the user manual which can be downloaded as a pdf file from this website.

If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who can help determine whether service will be necessary.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

Snack Drawer

How do I order another snack drawer for model RF26XAEWP
asked 4 years, 4 months ago
Anonymous
71112
on 26 cu. ft. French Door Refrigerator
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answer 1
For questions regarding availability of replacement parts for the RF26XAEWP, please visit samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Why did my freezer light stop working?

I installed a new light and it still does not work. RF26X
asked 3 years, 4 months ago
thewallt
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having an issue with the freezer light in your RF26X. If you've replaced the light and it still doesn't work, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Slow ice maker & won't crush ice

My Samsung fridge will not make crushed ice! Why? Also it's so slow to produce ice.
asked 4 years, 9 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
If your ice maker will not crush ice, remove the ice bucket, place the ice in a suitable container. Rinse out the ice bucket with warm water, allow it to dry. Put the ice back in the bucket, and reinstall the ice bucket. Check to make sure you can switch between cubed and crushed on the display panel. Choose crushed and dispense some ice.

For low ice production, please see the Low Ice Production article in the Troubleshooting Guides, or FAQ's.
answered 4 years, 8 months ago
MrSamsungHA
SamsungHQ
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Question

having trouble with ice maker

asked 3 years, 1 month ago
martin14
collinsville ms
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having trouble with the icemaker in your RF26XAEWP. It's difficult to help you troubleshoot without knowing what type of trouble you're having. I would suggest you visit the troubleshooting guide through the link below, then select "Troubleshooting ► Water And Ice ► Ice": http://support-us.samsung.com/cyber...

If this does not help resolve your issue, please submit a new question with more information. For example, is the ice tray not filling with water, or is there ice in the bucket but it is not dispensing?

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

On our new refrigerator (bought in June) The bottom left crisper has a white plastic frame that has cracked.How do you replace? see

Image(s)
User submitted image
User submitted image
asked 3 years, 10 months ago
ghureau0220
Raymond, NH USA
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear about the cracks in your crisper drawer. For information and availability of a replacement piece for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

How do I clean the straw that dispenses the water?

It has gotten a buildup of nasty stuff around it. You can see it, but can't reach it. Also the water flow has gotten really slow.
asked 3 years, 3 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear the water dispenser spout is dirty. Since the water that is dispensed through the spout is filtered, I'm not sure how it could have gotten dirty inside, but would not suggest removing it since this would likely effect the warranty if your refrigerator is still within the covered period. You could try cleaning the hard to reach areas with a cotton swab or pipe cleaner. Changing the filter regularly should help to prevent debris from getting into the water line and dispenser.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Installed water line to fridge. No leaks. Not getting any water in dispenser

asked 3 years, 7 months ago
John318
on 26 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. Please check the following tips for resolving your issue with the water dispenser:
- Is the source water valve turned on all the way?
- Is the water line free of bends or kinks that could be obstructing water flow?
- Is the water filter installed correctly with the indicator marks aligned?
- Are the water lines under the hinge cover of the left door attached correctly (this can be an issue especially if the doors were removed for installation)?
- Are the refrigerator and freezer compartments set at the recommended 38°F and -2°F, respectively? (If the temps are set too low, the water line could freeze.)
- Did you select Water on the control panel by pressing the Ice/Water button until the Water icon lights up?
- Have you tried to bleed the air from the water line by pressing the dispenser lever for an extended period of time?

If these tips do help you to get the water running through the dispenser, you may need to dispense as much as 5-6 gallons to fully bleed air from the lines. If water still won't dispense, try removing the water filter. If water dispenses without the filter in place, then the filter was liked clogged and should be replaced.

If these tips do not resolve the issue for you, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

I am just noticing that my freezer light is not working, how can I repair this?

I am having ice maker issues too
asked 3 years, 7 months ago
onevision2011
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having issues with your freezer light and icemaker in your RF26XAEWP refrigerator. Please call 800-SAMSUNG to speak with an agent who can assist you with regard to replacing the LED light in the freezer.

There are a variety of factors that can effect the ability of the icemaker to work properly. The Samsung Customer Service Representative can assist you in troubleshooting this, as well, though you may want to review the Troubleshooting Guide for suggestions first. To open the Guide, follow the link below, then select "Water And Ice" > "Ice", then choose the article or articles that are most closely related to what you are experiencing: http://support-us.samsung.com/cyber...

I hope this helps to resolve your issue,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

Do you offer extended warranties for my product?

asked 2 years, 9 months ago
bairdssjk
on 26 cu. ft. French Door Refrigerator
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answer 1
For questions regarding extended warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

an white residue is left in the bottom of a glass when ice is used. Why?

We have changed the filter 3 times since we bought this machine on 1-1-10. Is this harmful to us?
asked 3 years, 6 months ago
Doborob
on 26 cu. ft. French Door Refrigerator
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answer 1
I can't tell you what the source is of the white residue in your glass, but perhaps reviewing the Water Filter Chart and NSF Certification information available on pages 36-37 of the RF26X User Manual may help to answer your question and ease your mind. For your convenience, the User Manual can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Can I get the quick space shelf for this model?

I purchased this refrigerator RF26XAEWP last year and love it. I noticed on newer models they have the "quick space shelf" to allow for tall items and more flexability. Can I get those shelves for this model and if so where cn I purchase them?
asked 3 years, 1 month ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
The RF26XAEWP is very similar to the RF267AEWP, which does have some more flexible shelf options. If you'd like to order upgraded shelves for your model, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Are there any recalls on the ice maker

I have read the information on changing the freezer temp for the ice maker and I keep my freezer at -2F. This should produce the 120 cubes per day. My Ice Maker is not producing enought ice. Are there any other suggestions or setting to increase the ice productin without setting the freezer on power freeze mode? Thanks, Bill
asked 4 years, 9 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
There are no recalls on any Samsung refrigerators. To maximize ice production, please see the Low Ice Production article in the Troubleshooting Guides or FAQ's.
answered 4 years, 8 months ago
MrSamsungHA
SamsungHQ
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Question

The specs say this refrigerator is 31 3/4 inches deep, but it is not listed as a counter depth. Are the specs accurate?

asked 4 years, 8 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
The specs are 35 5/8 deep. It is not counter depth
answered 4 years, 8 months ago
MrSamsungHA
SamsungHQ
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Question

How does samsung maintain such great quality?

asked 4 years, 5 months ago
appliancedoktor
on 26 cu. ft. French Door Refrigerator
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answer 1
Samsung invests heavily in research and development across all of its product lines. The company is committed to excellence and to providing the highest level of customer service possible. Thank you for the question!

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
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