Looking for Answers about samsung 26 cu. ft. French Door Refrigerator?

Thank you for your interest. The ice maker in the RF26XAERS is not removable, but it can be turned off by pressing the Ice Off button on the control panel. Samsung does not make refrigerators without icemakers.

- Ms. Samsung

If your RF26XAERS is not dispensing water rapidly, please check the following:
- Is the supplied water pressure at the recommended level of 20~125 psi? Under normal conditions, a 170 cc (5.75 oz.) paper cup should fill in 10 seconds at this level.
- Is the water valve open all the way, with no bends or kinks in the line?
- Is the water filter installed with the indicator marks aligned properly?

If the problem persists, please click on the link below, then select "Water And Ice" > "Water" for additional troubleshooting suggestions: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

Thanks for your interest in Samsung refrigerators. The RF26XAERS is currently available only in the 35-3/4" width size. We do have 33" width models, but not with the same feature set as the RF26XAERS.

- Ms. Samsung

For questions regarding product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

The RF26XAERS is 35-3/4" wide with the doors closed. Samsung recommends leaving at least 1" on each side, as well as 2" above and behind the refrigerator to allow sufficient air circulation for the cooling system to work properly and most efficiently. In most cases, the refrigerator will stick out beyond the cabinets, so the swing of the doors would not be obstructed, but if the doors will open into either the wall or the cabinet, you'll need 3-3/4" clearance on that side for the handles in order to open the doors 90-degrees.

For additional information, please refer to the User Manual, which can be downloaded as a pdf file from the Support and Downloads page of this website.

Thank you!
Ms. Samsung

The replacement water filter for model RF26XAERS is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung

The stainless steel used to make the doors on many refrigerators, including the RF26XAERS, is not magnetic so magnets will not stick to them.

Thank you for the question,
Ms. Samsung

Frost in the freezer results from the moisture in warmer air condensing on the cold surfaces in the freezer. While a small amount can be normal if the freezer drawer is opened frequently and in very warm, humid environments, excessive frost can be caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

Frost in the freezer results from the moisture in warmer air condensing on the cold surfaces in the freezer. While a small amount can be normal if the freezer drawer is opened frequently and in very warm, humid environments, excessive frost can be caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with your water dispenser. I would suggest you try removing the water filter temporarily and dispensing water. Under normal conditions, a 170 cc (5.75 oz.) glass should fill in approximately 10 seconds if your home's water pressure is at the recommended 20-125 psi. If it continues to dispense slowly without the filter installed, your home's water pressure has not changed and the water valve is on and lines are unobstructed, the refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The replacement water filter for model RF26XAERS is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung

I'm sorry to hear you're having this issue. If ice is forming under the crisper drawers, it's possible that your refrigerator temperature is set either too high or too low. Please adjust the temperature to 38°F, if necessary. The water that is freezing may be the result of condensation or it may be an indication of a leak that may require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The retractable and sliding shelves, which I believe you're referring to, come with the RF267 French Door model. For parts and availability, I would suggest visiting SamsungParts.com or calling 800-627-4368 to speak with an agent who may be able to assist you.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. If your refrigerator is cooling properly, but your freezer is not, your RF26XAERS will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

If neither the refrigerator nor the freezer are cooling properly, please open the Troubleshooting Guide through the link below, and select Operation > Freezer > Not Getting Cold Enough > Temperature Remedies: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

For questions regarding warranty coverage, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

I'm sorry to hear your RF26XAERS has some water spots. Samsung recommends using WD40 as a cleaning agent. Here is a link to the Troubleshooting Guide which contains several topics related to caring for your stainless steel appliances: http://support-us.samsung.com/cyber...

- Ms. Samsung

I'm sorry to hear you're having this issue. Frost in the freezer is likely caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

After following the instructions provided, if you continue to have this issue please contact Samsung through the Live Chat link, or call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

There are a few things you could check to try to resolve this issue on your own:
1. Is the water valve on all the way?
2. Is your home's water pressure at the recommended 20-125 psi? At this pressure, a 170 cc (5.75 oz) glass should fill in about 10 seconds.
3. Try removing the water filter. Does the flow improve? If so, your filter may be clogged or partially clogged and will need to be replaced.
4. Try pressing the test/reset button on the icemaker.
5. Is the icemaker turned on?

If none of these suggestions resolves the issue, your refrigerator will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. If ice is forming under the crisper drawers, it's possible that your refrigerator temperature is set either too high or too low. Please adjust the temperature to 38°F, if necessary. The water that is freezing may be the result of condensation or it may be an indication of a leak that may require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

At the recommended 20-125 psi water pressure, a 6 oz glass of water should dispense in about 10 seconds. If yours is slower than this, please check to make sure the water valve is turned on all the way and the lines are free of bends or kinks that could obstruct flow. Try bleeding air from the lines by dispensing 5-6 gallons of water. If, after air is removed, the water is still coming out slow, try removing the filter temporarily. If water dispenses faster without the filter, then you may need to replace the filter cartridge with a new one. Though the filter usually needs to be replaced after about 6 months, it may need to be replaced sooner depending on usage and water purity.

Thank you for the question,
Ms. Samsung