Search Samsung

Looking for Answers about samsung 26 cu. ft. French Door Refrigerator?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:2)
Dishwashers(Q:17 A:26)
Dryers(Q:44 A:55)
Electric Ranges(Q:86 A:113)
French Door(Q:3 A:4)
Gas Ranges(Q:98 A:126)
Induction(Q:6 A:9)
LED Lighting(Q:2 A:3)
OTR(Q:118 A:172)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:41 A:74)
UHD TV(Q:65 A:57)
Verizon Wireless(Q:109 A:125)
Washers(Q:25 A:37)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category
Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
56 Questions
 | 
68 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

Is there a 23 cu feet version of the RF26XAERS?

My cabinet space for a refrigerator will only accommodate 35.5" maximum width. We love the RF26AXERS but it's too wide. Want all the features of RF26AXERS in a 23 cu ft model. Does Samsung make it?
asked 4 years, 9 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your interest in Samsung refrigerators. The RF26XAERS is currently available only in the 35-3/4" width size. We do have 33" width models, but not with the same feature set as the RF26XAERS.

- Ms. Samsung
answered 4 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the width of the space needed to house the refrigerator?

I am remodeling my kitchen and just purchased a Samsung RF26XAERS refrigerator. When facing the refrigerator there will be a wall to the right and a cabinet enclosure to the left. What width do I need to make this space to ensure proper door operation on the refrigerator?
asked 4 years, 6 months ago
Nednam
Bartlett, IL
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF26XAERS is 35-3/4" wide with the doors closed. Samsung recommends leaving at least 1" on each side, as well as 2" above and behind the refrigerator to allow sufficient air circulation for the cooling system to work properly and most efficiently. In most cases, the refrigerator will stick out beyond the cabinets, so the swing of the doors would not be obstructed, but if the doors will open into either the wall or the cabinet, you'll need 3-3/4" clearance on that side for the handles in order to open the doors 90-degrees.

For additional information, please refer to the User Manual, which can be downloaded as a pdf file from the Support and Downloads page of this website.

Thank you!
Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We are interested in purchasing the RF26AE but do not want an ice maker. Is it possible to remove the ice maker once one has the refrigerator?

Or, can a refrigerator be ordered without the ice maker?
asked 4 years, 1 month ago
Anonymous
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your interest. The ice maker in the RF26XAERS is not removable, but it can be turned off by pressing the Ice Off button on the control panel. Samsung does not make refrigerators without icemakers.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I want to change the extension-shelf with the foldable-shelf and slide-shelf,where can I get the parts or part numbers

asked 4 years, 6 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The retractable and sliding shelves, which I believe you're referring to, come with the RF267 French Door model. For parts and availability, I would suggest visiting SamsungParts.com or calling 800-627-4368 to speak with an agent who may be able to assist you.

Thank you,
Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My freezer is only cooling and not freezing anymore. Went through steps on control panel to set at lowest setting but only cooling to 43 degrees

asked 4 years, 1 month ago
Payneeeeeeeeeeeeeeeeeeeee
athens, al
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If your refrigerator is cooling properly, but your freezer is not, your RF26XAERS will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

If neither the refrigerator nor the freezer are cooling properly, please open the Troubleshooting Guide through the link below, and select Operation > Freezer > Not Getting Cold Enough > Temperature Remedies: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to clean water spots from doors

all of a sudden my stainless steel refig. is having water spots on the doors, I have tried stainless steel cleaners and polish to no avail, what do you recommend?
asked 4 years ago
Micki
18042 Mill Rd. Georgetown, IL
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your RF26XAERS has some water spots. Samsung recommends using WD40 as a cleaning agent. Here is a link to the Troubleshooting Guide which contains several topics related to caring for your stainless steel appliances: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is there no water pressure when you try to get water from the door?

It is very slow.
asked 4 years, 1 month ago
pmankins
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your RF26XAERS is not dispensing water rapidly, please check the following:
- Is the supplied water pressure at the recommended level of 20~125 psi? Under normal conditions, a 170 cc (5.75 oz.) paper cup should fill in 10 seconds at this level.
- Is the water valve open all the way, with no bends or kinks in the line?
- Is the water filter installed with the indicator marks aligned properly?

If the problem persists, please click on the link below, then select "Water And Ice" > "Water" for additional troubleshooting suggestions: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i stop frost from forming in the freezer drawer?

asked 4 years ago
Marisa
South Carolina
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Frost in the freezer is likely caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

After following the instructions provided, if you continue to have this issue please contact Samsung through the Live Chat link, or call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water stopped getting to ice maker. Never came out of water dispenser very well

Hose is not pinched, traced the flow to the green valve lower right side water stops there
asked 3 years, 11 months ago
Kupecki
Harlingen, Texas 7852
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a few things you could check to try to resolve this issue on your own:
1. Is the water valve on all the way?
2. Is your home's water pressure at the recommended 20-125 psi? At this pressure, a 170 cc (5.75 oz) glass should fill in about 10 seconds.
3. Try removing the water filter. Does the flow improve? If so, your filter may be clogged or partially clogged and will need to be replaced.
4. Try pressing the test/reset button on the icemaker.
5. Is the icemaker turned on?

If none of these suggestions resolves the issue, your refrigerator will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is my refrigerator registered?

asked 3 years, 11 months ago
mredgarr
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need to replace left door of my refrigerator. Model number of the refrigerator is RF26XAERS

asked 3 years, 10 months ago
Raochapa
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RF26XAERS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the name of this part?

The water tanks in the back of the inside of the pantry are connected by a coupling (?) which ruptured and is now leaking. Part number or name of the part would be much appreciated.
Image(s)
User submitted image
User submitted image
asked 3 years, 10 months ago
jmiles
katy, tx
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you have a leak in your refrigerator. I'm unable to determine from the picture exactly what part you are looking for. If it is not something identified either in the user manual or in the troubleshooting articles on this website, then I would suggest scheduling a service appointment with a qualified technician who would have access to a full parts list and could help to resolve this issue properly.

To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Will the water line stop dispensing water if filter reset button is hit without replacing the filter?

asked 3 years, 9 months ago
KeithL
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The filter indicator light is there to remind you when it is time to change the filter, and will not impact the functioning of the dispenser. A clogged water filter may prevent water from flowing properly, however. In addition, an overused water filter may cause the water to taste poorly. Samsung recommends replacing the water filter on a regular basis to prevent these things from happening.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice machine not working

Every time the power goes out the ice/water part of the fridge goes to double eights and doesn't reset when we try to reset it, so we then aren't able to use the ice part of the fridge. How can I fix this? Last time it just ended up working after about a month of being like that. Thanks
Image(s)
User submitted image
asked 3 years, 9 months ago
Anonymous
Palm Harbor, FL
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with power outages effecting the controls on your RF26X refrigerator. Power outages can sometimes be accompanied by surges that can damage the refrigerator, and the display may show information codes that can be used to diagnose potential problems by qualified technicians. If your refrigerator is still displaying the code, or the next time it does, please call 800-SAMSUNG to speak with an agent who can help determine whether service will be necessary to correct the issue.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Freezer Frosting up on left side

I own a RF26XAERS Refrigerator. What might be causing it to produce frost on the left side of the freezer?
asked 3 years, 9 months ago
ctate970
98661
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Frost in the freezer results from the moisture in warmer air condensing on the cold surfaces in the freezer. While a small amount can be normal if the freezer drawer is opened frequently and in very warm, humid environments, excessive frost can be caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water dsipenser

I have had this refrigerator for approximately one year and we love everything about it. We have recently had an issue with the water dispenser. It still dispenses water but at an extremely slower rate. It could take five minutes to fill and average sized cup. I have checked the filter and replaced it, I have checked the lines for kinks (none), and I have check the lines and temperature for freezing. None of these were the problem from what I can see. Have you heard of this issue before and do you have any recommendations? I look forward to hearing from you,

Kind Regards,
John
asked 3 years, 9 months ago
jonj
North Carolina
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your water dispenser. I would suggest you try removing the water filter temporarily and dispensing water. Under normal conditions, a 170 cc (5.75 oz.) glass should fill in approximately 10 seconds if your home's water pressure is at the recommended 20-125 psi. If it continues to dispense slowly without the filter installed, your home's water pressure has not changed and the water valve is on and lines are unobstructed, the refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need a new water filter cartridge, what is the correct part#

asked 3 years, 9 months ago
rleckhart
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF26XAERS is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why are my shelves not level?

We've got a RF26X that the top adjustable shelf is not level. It slopes to the left. It is not supported by the adjustable support attached to the ice maker. In addition, the 2 shelves underneath it (half width) also slope to the middle. It seems the tracks are not applied to the inside of the fridge correctly! The fridge itself is level.
Image(s)
User submitted image
User submitted image
asked 3 years, 8 months ago
essobee33034
Washington NC
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. It is difficult to tell from the photos whether the shelves in your RF26X could be leveled correctly by adjusting the height of the support attached to the icemaker in the case of the upper shelf, and changing the middle bracket positions for the two middle shelves. If making these adjustments does not resolve the issue, and the problem is indeed caused by a misalignment of the shelf supports, then please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

FREEZER BOTTOM BIN DIVIDER

How can i purchase additional bottom freezer bin divider, i need plastic spacer to be more organized. i don't know part item# or cost. can you provide me with needed information?
asked 3 years, 8 months ago
monchieandana
san jose, ca
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RF26XAERS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I recieve the below mentioned replacement parts under warrentee

The lower shelf that hold the two drawers is showing stress cracks and should be replaced, along with the glass that has lost much of the white coating, and the area at the water & ice dispenser is abnormally scratched for a refridgerater that is less than a year old. What can be done about this. I would like these pieces replaced.
asked 3 years, 8 months ago
ernawally
New York
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding warranty coverage, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
1 2 3 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.