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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
36 Questions
 | 
36 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

Inside refrigerator water dispenser leaking from behind the faceplate

I have an inside refrigerator water dispenser that is leaking from behind the faceplate whenever the the water dispenser pad is pushed. The filter has been replaced on time each time the indicator light comes on.
asked 1 year, 11 months ago
Elizalex
Holland, PA, USA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348585&modelname=RF26XAEBP

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Water/Condensation is freezing in the bottom of the refrigerator under the Fruit and Vegetable Drawers

Every few weeks I have to remove large sheets of ice from the refrigerator compartment. It appears to be originating Sometimes if I don't catch them in time the ice begins to melt during a defrost cycle and drip down into the freezer. The unit is less than 2 years old. The ice maker is not hooked up, so it is not related to any type of leak coming from there.
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asked 1 year, 10 months ago
itzfitz
Virginia Beach, VA, USA
on 26 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349100&modelname=RF26XAEBP

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

The refrigerator is making loud noises.

asked 3 years, 11 months ago
Geeta
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises a refrigerator makes are normal, and can often be minimized by making minor adjustments to the leveling or positioning of the refrigerator. I would suggest following the link below to open the Troubleshooting Guide, then selecting Operation > Refrigerator > Unusual Noises: http://support-us.samsung.com/cyber...

The Troubleshooting Guide can help you to determine whether the noises you're hearing are normal or may require service.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I fix my water?

My water from door stopped working. The ice maker works just fine. What next?
asked 3 years, 10 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The factors that can prevent the water dispenser from working properly would usually affect the icemaker as well. I would suggest reading through the Troubleshooting Guide by opening the following link, then selecting Water And Ice > Water to read the relevant article: http://support-us.samsung.com/cyber...

Is it possible that the icemaker appears to be working but is actually not making new ice and is only dispensing ice that was already made? If so, please try the solutions offered in the Troubleshooting Guide. If these solutions do not correct the problem, then your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The Ice maker produces Ice, But the fridge will not produce water?

My ice maker works, and has been working, but my water has stopped working the last few months. We changed the filter, unpluged the fridge and reset the control but it's still not working, any help?
asked 3 years, 8 months ago
household6
Colorado Springs, Colorado
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the water is not dispensing but ice is still being produced, please check the water line connection to the door dispenser that runs under the left door hinge cover, as illustrated on page 13 of the User Manual. Since you recently changed the water filter, you may need to bleed the air from the line by pressing the lever for an extended period. Be sure to press the Ice/Water button on the control panel until the Water icon is illuminated. Once water starts coming out, dispense 5-6 gallons to bleed all the air from the lines.

If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

the water function on the door will not work - what should I do

asked 3 years, 8 months ago
chief01
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned?
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the fridge and freezer set to the recommended 38°F and -2°F, respectively? If the temperatures are set too low, the water line could freeze.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Refrigerator filter indicator light

I have replaced my filter, and reset the filter indicator on the front panel by holding it as instructed for 3 sec. I hear it chime. I assume that the light will go out and come on again when the filter needs changing.
The filter indicator light is still on.
asked 3 years, 7 months ago
Anonymous
Madison, MS
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. When the filter is new and you reset the indicator, the light should be blue. After about 5 months, the light should turn pink. When it turns red at about 6 months, it is time to replace the filter again.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The water quit working on the door. What could be the cause?

asked 3 years, 4 months ago
VinceG
Danville, IL
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines.
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the refrigerator temperature set to the recommended 38°F? If the fridge is set too low, the water line could freeze.
- Check the water line connection under left door hinge cover; see the User Manual for instructions under removing/reattaching the doors.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i need a part for rf26xaebp

part # DA97-07285E.....do you have it
asked 3 years, 2 months ago
jhonsonherz1
san francisco
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RF26XAEBP, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My unit is making a noise

Their is ice in the inside center of the back of the unit
asked 3 years, 1 month ago
Anonymous
Athens alabama
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If ice is accumulating in the back of your RF26XAEBP, please make sure there is nothing blocking the vents in the back of the fridge or try raising the temperature. Samsung recommends setting the refrigerator and freezer temperatures to 38°F and -2°F, respectively, but they can be set higher when necessary in some situations.

Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" to try to identify the cause and possible solution: http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Samsung RF26x is making a knoxing noise from the ice maker. What is causing that?

asked 2 years, 11 months ago
VSpice
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your icemaker is turned on but your RF26X is either not connected to a water supply or the water cannot make it to the icemaker due to a clogged filter or obstructed supply line, this noise is not unusual. If the refrigerator is not connected to water, turning the icemaker off should eliminate this noise. If the water is connected but the icemaker is knocking and not producing ice, check the water valve and lines, make sure that the refrigerator is not too cold which can cause the water lines to freeze, and check the filter to make sure it isn't clogged.

If these suggestions do not help to explain the knocking noise, I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for additional explanations and troubleshooting suggestions: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does the inside back panel keep freezing

model rf26xaers-xaa
asked 2 years, 10 months ago
bameak
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The water that is freezing on the back of the refrigerator may be the result of condensation or it could be an indication of a leak that would require service to repair. Try adjusting the temperature to the recommended 38°F and make sure nothing is leaning against the back of the refrigerator and obstructing the vents. If the problem persists, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

display errors --- power surge

we had a power surge and display now says 88 88? how do we reset the fridge??
asked 2 years, 6 months ago
knight734
KY
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If your RF26X has an error code displayed after experiencing a power surge and is not responsive, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Refrigerator is making a sound - not sure what it's doing

sounds like it's coming from the rear. Like a dog whoofing in a distance, or a pidgeon cooing.

We replaced the filter, thinking it was drawing water for ice or something. has not made a difference. still makes noise.
asked 2 years, 4 months ago
Noisy
Missouri
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. Please click here for a list of noises, their causes and troubleshooting solutions: http://support-us.samsung.com/cyber...

If these suggestions do not help to alleviate your concern, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where can i find the service manual for this refrigerator?

bottom freezer is not working. refrigerator not cooling enough.
asked 2 years, 1 month ago
Brody123
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. You can purchase the service manual here: http://www.samsungparts.com/Products/Parts_and_Accessories/RF26XAEBP/Default.aspx

However, to address the actual behavior, you should consult this article: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390895&modelname=RF26XAEBP

If it turns out, that your device needs servicing, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

reference water dispenser and bottom glass shelf above drawers

water is not dispensing - what temperatures do I need to set the ref and freezer to.

want to clean the bottom shelf but don't know how to remove it.
asked 1 year, 9 months ago
chief01
ocala, fl
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Allow me to answer your questions separably.

Water is not dispensing: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348554&modelname=RF26XAEBP

What temperatures do I need to set the ref and freezer to: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00021671&fm_seq=21839

How to remove bottom shelf: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032685&fm_seq=32853

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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