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Most Recent Questions
Recent Question:
How do i determine why my ice maker is leaking water everywhere?
Recent Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Recent Question:
I need to know how to install the spring on the left door bracket that turns when the door is cloesd
Recent Question:
What is the replacement part number for the Cool Select Pantry Cover?
Questions with Most Recent Answers
Question:
How do i determine why my ice maker is leaking water everywhere?
Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
I need to know how to install the spring on the left door bracket that turns when the door is cloesd

Customer Questions & Answers for
samsung 26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
36 Questions
 | 
36 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

My unit is making a noise

Their is ice in the inside center of the back of the unit
asked 3 years ago
Anonymous
Athens alabama
on 26 cu. ft. French Door Refrigerator
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answer 1
If ice is accumulating in the back of your RF26XAEBP, please make sure there is nothing blocking the vents in the back of the fridge or try raising the temperature. Samsung recommends setting the refrigerator and freezer temperatures to 38°F and -2°F, respectively, but they can be set higher when necessary in some situations.

Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" to try to identify the cause and possible solution: http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

Is there a way to control the temperature of the water that comes from the door dispenser?

I have the fridge set at 36 degrees and the water is slightly colder than room temperature if that.
asked 4 years, 7 months ago
b3nault
on 26 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. If the water dispensed from your refrigerator is not cold, try waiting 24 hours before using the dispenser, then try again. If it still isn't cold, then your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
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Question

What type of water filtration does this fridge model use?

Does it happen to be reverse osmosis or just a simple paper filter?
asked 4 years, 7 months ago
b3nault
on 26 cu. ft. French Door Refrigerator
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answer 1
The RF26XAEBP uses a cartridge water filter that is certified by the NSF (part #DA97-06317A; replacement model #DA29-00003G). For details about the certification, please refer to pages 36-37 of the User Manual which can be downloaded by clicking here: http://www.samsung.com/us/support/d...

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
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Question

My refrigerator leaks water under the fruit and vegetable bins. Why

asked 2 years, 10 months ago
Candle
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. The water that is under the fruit and veggie bins may be the result of condensation or it could be an indication of a leak that would require service to diagnose the cause of and repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

display errors --- power surge

we had a power surge and display now says 88 88? how do we reset the fridge??
asked 2 years, 6 months ago
knight734
KY
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. If your RF26X has an error code displayed after experiencing a power surge and is not responsive, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
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Question

WHERE TO GET REPLACEMENT DRAWER

Where can I get a replacement vegetable and fruit drawer for my French door refrigerator, Model RF 267/26X. Thank you.
asked 2 years, 11 months ago
ANNIEGIRL
on 26 cu. ft. French Door Refrigerator
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answer 1
For information and availability of Samsung parts and accessories for your RF26XAEBP, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Can the vertical door hinges be fixed or replaced if broken.

The door was slammed shut and now the vertical door hinge on the left side door of the refrigerator does not work. it's loose and you have to manually line it up to close properly. We are currently not using that door now. Thank you.
asked 3 years, 8 months ago
mattim9698
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. The vertical hinged section between the doors can be replaced if broken. I would suggest contacting 800-SAMSUNG to determine if this is covered under warranty.

If it is not covered under warranty, you can visit SamsungParts.com or call 800-627-4368 for information and availability of the part. Instructions for removing this part for replacement are as follows:
1. Open the left side door.
2. Locate and remove the 2 screw covers located on the center of the flap.
3. Remove both screws.
4. Pull up on flap assembly to remove from the door.
5. Disconnect electrical connection.
6. Reverse removal procedure for installation.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

reference water dispenser and bottom glass shelf above drawers

water is not dispensing - what temperatures do I need to set the ref and freezer to.

want to clean the bottom shelf but don't know how to remove it.
asked 1 year, 8 months ago
chief01
ocala, fl
on 26 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung. Allow me to answer your questions separably.

Water is not dispensing: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348554&modelname=RF26XAEBP

What temperatures do I need to set the ref and freezer to: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00021671&fm_seq=21839

How to remove bottom shelf: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032685&fm_seq=32853

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

water dispenser will not give water

asked 3 years, 7 months ago
Anonymous
columbus,ga
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines.
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the fridge and freezer set to the recommended 38°F and -2°F, respectively? If the temperatures are set too low, the water line could freeze.
- Check the water line and wiring under left door hinge cover to make sure it is properly connected. Refer to the User Manual for instructions on Removing/Reattaching refrigerator doors.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
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Question

Ice crystals forming on food in freezer

Temp set at -2 degrees but getting ice crystals on food in freezer. Energy saver tried both on and off
asked 2 years, 9 months ago
joez0927
Seymour, TN USA
on 26 cu. ft. French Door Refrigerator
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answer 1
It's not unusual to have a small amount of frost in the freezer since each time the drawer is opened, warmer air enters carrying moisture that freezes on the cold surfaces inside the compartment. While Samsung freezers do have heaters in the walls that cycle on periodically to prevent frost build-up, this does not necessarily prevent the moisture from condensing on the packages or plastic bins. To help reduce the amount of frost on packages, keep the drawer closed as much as possible.

If you're experiencing more than just a small amount of frost, I would suggest reviewing the available troubleshooting articles on this topic through the link below to ensure the drawer is closing properly and the vents are not blocked: http://support-us.samsung.com/cyber...

If these steps do not help to resolve the issue, please use the link provided in the article to request service.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

Refrigerator is making a sound - not sure what it's doing

sounds like it's coming from the rear. Like a dog whoofing in a distance, or a pidgeon cooing.

We replaced the filter, thinking it was drawing water for ice or something. has not made a difference. still makes noise.
asked 2 years, 3 months ago
Noisy
Missouri
on 26 cu. ft. French Door Refrigerator
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answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. Please click here for a list of noises, their causes and troubleshooting solutions: http://support-us.samsung.com/cyber...

If these suggestions do not help to alleviate your concern, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

where can i find the service manual for this refrigerator?

bottom freezer is not working. refrigerator not cooling enough.
asked 2 years ago
Brody123
on 26 cu. ft. French Door Refrigerator
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answer 1
Thank you for your question. You can purchase the service manual here: http://www.samsungparts.com/Products/Parts_and_Accessories/RF26XAEBP/Default.aspx

However, to address the actual behavior, you should consult this article: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390895&modelname=RF26XAEBP

If it turns out, that your device needs servicing, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years ago
SamsungTech42
0points
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Question

Inside refrigerator water dispenser leaking from behind the faceplate

I have an inside refrigerator water dispenser that is leaking from behind the faceplate whenever the the water dispenser pad is pushed. The filter has been replaced on time each time the indicator light comes on.
asked 1 year, 10 months ago
Elizalex
Holland, PA, USA
on 26 cu. ft. French Door Refrigerator
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348585&modelname=RF26XAEBP

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why doesn't my control panel work?

The power went off and now the control panel flashes and it doesn't respond to any button that is pushed.
asked 2 years, 11 months ago
sulli24
on 26 cu. ft. French Door Refrigerator
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answer 1
Power outages are sometimes accompanied by surges that can damage the refrigerator. If your RF26XAEBP control panel is not responsive, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I turn on the ice off indicator?

asked 2 years, 10 months ago
luckie55
on 26 cu. ft. French Door Refrigerator
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answer 1
To turn your RF26X icemaker off, press the Ice Off button on the control panel so the Ice Off icon is illuminated. If you want to turn the icemaker back on, press the Ice Off button again so the icon is no longer lit up.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

Water/Condensation is freezing in the bottom of the refrigerator under the Fruit and Vegetable Drawers

Every few weeks I have to remove large sheets of ice from the refrigerator compartment. It appears to be originating Sometimes if I don't catch them in time the ice begins to melt during a defrost cycle and drip down into the freezer. The unit is less than 2 years old. The ice maker is not hooked up, so it is not related to any type of leak coming from there.
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asked 1 year, 9 months ago
itzfitz
Virginia Beach, VA, USA
on 26 cu. ft. French Door Refrigerator
-1point
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349100&modelname=RF26XAEBP

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
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