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Most Recent Questions
Recent Question:
Our freezer light doen not go on when we open the drawer.
Recent Question:
How do i determine why my ice maker is leaking water everywhere?
Recent Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Recent Question:
I need to know how to install the spring on the left door bracket that turns when the door is cloesd
Questions with Most Recent Answers
Question:
Our freezer light doen not go on when we open the drawer.
Question:
How do i determine why my ice maker is leaking water everywhere?
Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Question:
How to set ideal temperature settings for freezer and refrigerator

Customer Questions & Answers for
samsung 26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
36 Questions
 | 
36 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

Can the vertical door hinges be fixed or replaced if broken.

The door was slammed shut and now the vertical door hinge on the left side door of the refrigerator does not work. it's loose and you have to manually line it up to close properly. We are currently not using that door now. Thank you.
asked 3 years, 8 months ago
mattim9698
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. The vertical hinged section between the doors can be replaced if broken. I would suggest contacting 800-SAMSUNG to determine if this is covered under warranty.

If it is not covered under warranty, you can visit SamsungParts.com or call 800-627-4368 for information and availability of the part. Instructions for removing this part for replacement are as follows:
1. Open the left side door.
2. Locate and remove the 2 screw covers located on the center of the flap.
3. Remove both screws.
4. Pull up on flap assembly to remove from the door.
5. Disconnect electrical connection.
6. Reverse removal procedure for installation.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

The refrigerator is making loud noises.

asked 3 years, 10 months ago
Geeta
on 26 cu. ft. French Door Refrigerator
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answer 1
Some noises a refrigerator makes are normal, and can often be minimized by making minor adjustments to the leveling or positioning of the refrigerator. I would suggest following the link below to open the Troubleshooting Guide, then selecting Operation > Refrigerator > Unusual Noises: http://support-us.samsung.com/cyber...

The Troubleshooting Guide can help you to determine whether the noises you're hearing are normal or may require service.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

How do I fix my water?

My water from door stopped working. The ice maker works just fine. What next?
asked 3 years, 10 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
The factors that can prevent the water dispenser from working properly would usually affect the icemaker as well. I would suggest reading through the Troubleshooting Guide by opening the following link, then selecting Water And Ice > Water to read the relevant article: http://support-us.samsung.com/cyber...

Is it possible that the icemaker appears to be working but is actually not making new ice and is only dispensing ice that was already made? If so, please try the solutions offered in the Troubleshooting Guide. If these solutions do not correct the problem, then your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

How can I fix my ice crusher?

My crush ice is not working
asked 3 years, 7 months ago
Monysa
Pomona
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear your crushed ice is not working. Sometimes ice can buildup inside the icemaker preventing ice from being crushed. Please visit the Troubleshooting Guide through the following link, then select "Water And Ice" > "Ice" > "Ice Maker Is Dispensing The Wrong Type Of Ice": http://support-us.samsung.com/cyber...

This article illustrates how to check for ice buildup, which may allow you to correct the problem yourself. If this does not fix the problem, your RF26XAEBP may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

The Ice maker produces Ice, But the fridge will not produce water?

My ice maker works, and has been working, but my water has stopped working the last few months. We changed the filter, unpluged the fridge and reset the control but it's still not working, any help?
asked 3 years, 7 months ago
household6
Colorado Springs, Colorado
on 26 cu. ft. French Door Refrigerator
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answer 1
If the water is not dispensing but ice is still being produced, please check the water line connection to the door dispenser that runs under the left door hinge cover, as illustrated on page 13 of the User Manual. Since you recently changed the water filter, you may need to bleed the air from the line by pressing the lever for an extended period. Be sure to press the Ice/Water button on the control panel until the Water icon is illuminated. Once water starts coming out, dispense 5-6 gallons to bleed all the air from the lines.

If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

the water function on the door will not work - what should I do

asked 3 years, 7 months ago
chief01
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned?
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the fridge and freezer set to the recommended 38°F and -2°F, respectively? If the temperatures are set too low, the water line could freeze.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

The water is not coming out the water dispenser. the water line is connected and is not frozen. What could be the casue of the problem?

asked 3 years, 6 months ago
VinceG
Danville, IL
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines by dispensing 5-6 gallons of water.
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Check the water line connection under the left door hinge cover as shown on page 13 of the User Manual which can be downloaded as a pdf file from this website.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

water filter warning light reset?

asked 3 years, 4 months ago
Fastco05
Rapid City SD
on 26 cu. ft. French Door Refrigerator
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answer 1
To reset the water filter indicator light on your RF26XAEBP, press and hold the Ice / Water button for about 3 seconds, or until the light changes its color to blue.

Thank you for the question,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Samsung RF26x-flap between french doors top post piece that attaches to door came off and I cannot slide the piece back over the square part on the do

I see the top and bottom posts have a plastic part below it on the flapper piece, that can make the piece move up, but I cannot get the smaller piece off below the middle post. Is there a trick, because I am starting to mark the piece up.
Thanks, Brian
asked 3 years, 8 months ago
bdcabinets
Massachusetts
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak to an agent who will be happy to assist you resolve the issue with your door flap.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

The water quit working on the door. What could be the cause?

asked 3 years, 4 months ago
VinceG
Danville, IL
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines.
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the refrigerator temperature set to the recommended 38°F? If the fridge is set too low, the water line could freeze.
- Check the water line connection under left door hinge cover; see the User Manual for instructions under removing/reattaching the doors.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

loud noise coming from Ice maker

apparently as the ice drops down it makes a unbleivable loud noise. Is ther anything that can be done to quiet the loud clatter?
asked 3 years, 7 months ago
jscowiche
Yuma , AZ.
on 26 cu. ft. French Door Refrigerator
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answer 1
It's not unusual to hear the ice dropping, and the volume of this sound is likely to be louder when the bucket is empty. As the bucket fills, new cubes don't need to drop as far, and they're dropping onto other cubes rather than onto the plastic bucket, so there is less noise. If this noise is more disturbing to you at particular times of the day or night, I would suggest turning the ice maker off by pressing the Ice Off button on the control panel during those times. Be sure to turn the icemaker back on again, however, so you have a supply of ice when you need it.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

I have a scratch and a couple small dents on the side of my refrigerator model rf26xaebp can I get it repaired?

asked 3 years, 11 months ago
Anonymous
lyndhurst ohio
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear there are dents and scratches on the side of your RF26XAEBP. Unfortunately, there is no real remedy for this. I would suggest contacting your local hardware or home improvement store, or even auto body shop, for advice in this matter.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
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Question

Water is condensing under the large center drawer. Do you have any troubleshooting ideas.

asked 3 years, 2 months ago
Hello1
Walkersville MD
on 26 cu. ft. French Door Refrigerator
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answer 1
Water condensing under the Cool Select Pantry Drawer occasionally and over time may be the result of normal condensation due to the higher humidity of the Twin Cooling system, or if it's accumulating rapidly it could be an indication of a leak that may require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

My Samsung RF26XAEBP refrigerator is leaking water inside the refrigerator section when I use the water feature on the door.

I just replaced the filter, but when I began to run water through the system according to directions, water started coming out of the double doors.
asked 3 years ago
StevieP
Palmdale, CA
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you have water leaking in your RF26XAEBP. Please click on the link below then select "Troubleshooting ► > Water And Ice ► > Water Is Leaking": http://support-us.samsung.com/cyber...

If the suggestions offered in the articles do not help to resolve this issue, please use the link provided to request service, click on the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

need water filter for model number rf26xaebp

asked 3 years, 5 months ago
ace26041
on 26 cu. ft. French Door Refrigerator
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answer 1
The replacement water filter for model RF26XAEBP is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

what filter replacement do I need?

asked 3 years, 9 months ago
emilie2766
New Iberia, Louisiana
on 26 cu. ft. French Door Refrigerator
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answer 1
The replacement water filter for model RF26XAEBP is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through samsungparts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We had a short power failure and now the control panel on the refrigerator door is not working. The model is RF26X

asked 2 years, 11 months ago
lloydofsa
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear your RF26XAEBP control panel is not working. Unfortunately, service will likely be necessary to determine the cause and find a solution. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

My Samsung RF26x is making a knoxing noise from the ice maker. What is causing that?

asked 2 years, 10 months ago
VSpice
on 26 cu. ft. French Door Refrigerator
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answer 1
If your icemaker is turned on but your RF26X is either not connected to a water supply or the water cannot make it to the icemaker due to a clogged filter or obstructed supply line, this noise is not unusual. If the refrigerator is not connected to water, turning the icemaker off should eliminate this noise. If the water is connected but the icemaker is knocking and not producing ice, check the water valve and lines, make sure that the refrigerator is not too cold which can cause the water lines to freeze, and check the filter to make sure it isn't clogged.

If these suggestions do not help to explain the knocking noise, I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for additional explanations and troubleshooting suggestions: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does the inside back panel keep freezing

model rf26xaers-xaa
asked 2 years, 9 months ago
bameak
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. The water that is freezing on the back of the refrigerator may be the result of condensation or it could be an indication of a leak that would require service to repair. Try adjusting the temperature to the recommended 38°F and make sure nothing is leaning against the back of the refrigerator and obstructing the vents. If the problem persists, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

Refrigerator filter indicator light

I have replaced my filter, and reset the filter indicator on the front panel by holding it as instructed for 3 sec. I hear it chime. I assume that the light will go out and come on again when the filter needs changing.
The filter indicator light is still on.
asked 3 years, 6 months ago
Anonymous
Madison, MS
on 26 cu. ft. French Door Refrigerator
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Thank you for the question. When the filter is new and you reset the indicator, the light should be blue. After about 5 months, the light should turn pink. When it turns red at about 6 months, it is time to replace the filter again.

- Ms. Samsung
answered 3 years, 6 months ago
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