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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
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Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
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RF220NCTASR/AA ice maker not making much ice at all
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I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
36 Questions
 | 
36 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

Can the vertical door hinges be fixed or replaced if broken.

The door was slammed shut and now the vertical door hinge on the left side door of the refrigerator does not work. it's loose and you have to manually line it up to close properly. We are currently not using that door now. Thank you.
asked 3 years, 10 months ago
mattim9698
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The vertical hinged section between the doors can be replaced if broken. I would suggest contacting 800-SAMSUNG to determine if this is covered under warranty.

If it is not covered under warranty, you can visit SamsungParts.com or call 800-627-4368 for information and availability of the part. Instructions for removing this part for replacement are as follows:
1. Open the left side door.
2. Locate and remove the 2 screw covers located on the center of the flap.
3. Remove both screws.
4. Pull up on flap assembly to remove from the door.
5. Disconnect electrical connection.
6. Reverse removal procedure for installation.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a way to control the temperature of the water that comes from the door dispenser?

I have the fridge set at 36 degrees and the water is slightly colder than room temperature if that.
asked 4 years, 9 months ago
b3nault
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If the water dispensed from your refrigerator is not cold, try waiting 24 hours before using the dispenser, then try again. If it still isn't cold, then your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What type of water filtration does this fridge model use?

Does it happen to be reverse osmosis or just a simple paper filter?
asked 4 years, 9 months ago
b3nault
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF26XAEBP uses a cartridge water filter that is certified by the NSF (part #DA97-06317A; replacement model #DA29-00003G). For details about the certification, please refer to pages 36-37 of the User Manual which can be downloaded by clicking here: http://www.samsung.com/us/support/d...

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a scratch and a couple small dents on the side of my refrigerator model rf26xaebp can I get it repaired?

asked 4 years, 2 months ago
Anonymous
lyndhurst ohio
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear there are dents and scratches on the side of your RF26XAEBP. Unfortunately, there is no real remedy for this. I would suggest contacting your local hardware or home improvement store, or even auto body shop, for advice in this matter.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what filter replacement do I need?

asked 3 years, 11 months ago
emilie2766
New Iberia, Louisiana
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF26XAEBP is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through samsungparts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Samsung RF26x-flap between french doors top post piece that attaches to door came off and I cannot slide the piece back over the square part on the do

I see the top and bottom posts have a plastic part below it on the flapper piece, that can make the piece move up, but I cannot get the smaller piece off below the middle post. Is there a trick, because I am starting to mark the piece up.
Thanks, Brian
asked 3 years, 10 months ago
bdcabinets
Massachusetts
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak to an agent who will be happy to assist you resolve the issue with your door flap.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I fix my ice crusher?

My crush ice is not working
asked 3 years, 9 months ago
Monysa
Pomona
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your crushed ice is not working. Sometimes ice can buildup inside the icemaker preventing ice from being crushed. Please visit the Troubleshooting Guide through the following link, then select "Water And Ice" > "Ice" > "Ice Maker Is Dispensing The Wrong Type Of Ice": http://support-us.samsung.com/cyber...

This article illustrates how to check for ice buildup, which may allow you to correct the problem yourself. If this does not fix the problem, your RF26XAEBP may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

loud noise coming from Ice maker

apparently as the ice drops down it makes a unbleivable loud noise. Is ther anything that can be done to quiet the loud clatter?
asked 3 years, 9 months ago
jscowiche
Yuma , AZ.
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual to hear the ice dropping, and the volume of this sound is likely to be louder when the bucket is empty. As the bucket fills, new cubes don't need to drop as far, and they're dropping onto other cubes rather than onto the plastic bucket, so there is less noise. If this noise is more disturbing to you at particular times of the day or night, I would suggest turning the ice maker off by pressing the Ice Off button on the control panel during those times. Be sure to turn the icemaker back on again, however, so you have a supply of ice when you need it.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

water dispenser will not give water

asked 3 years, 9 months ago
Anonymous
columbus,ga
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines.
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the fridge and freezer set to the recommended 38°F and -2°F, respectively? If the temperatures are set too low, the water line could freeze.
- Check the water line and wiring under left door hinge cover to make sure it is properly connected. Refer to the User Manual for instructions on Removing/Reattaching refrigerator doors.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The water is not coming out the water dispenser. the water line is connected and is not frozen. What could be the casue of the problem?

asked 3 years, 8 months ago
VinceG
Danville, IL
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines by dispensing 5-6 gallons of water.
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Check the water line connection under the left door hinge cover as shown on page 13 of the User Manual which can be downloaded as a pdf file from this website.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

need water filter for model number rf26xaebp

asked 3 years, 7 months ago
ace26041
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF26XAEBP is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

water filter warning light reset?

asked 3 years, 6 months ago
Fastco05
Rapid City SD
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To reset the water filter indicator light on your RF26XAEBP, press and hold the Ice / Water button for about 3 seconds, or until the light changes its color to blue.

Thank you for the question,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water is condensing under the large center drawer. Do you have any troubleshooting ideas.

asked 3 years, 4 months ago
Hello1
Walkersville MD
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Water condensing under the Cool Select Pantry Drawer occasionally and over time may be the result of normal condensation due to the higher humidity of the Twin Cooling system, or if it's accumulating rapidly it could be an indication of a leak that may require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

My Samsung RF26XAEBP refrigerator is leaking water inside the refrigerator section when I use the water feature on the door.

I just replaced the filter, but when I began to run water through the system according to directions, water started coming out of the double doors.
asked 3 years, 2 months ago
StevieP
Palmdale, CA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you have water leaking in your RF26XAEBP. Please click on the link below then select "Troubleshooting ► > Water And Ice ► > Water Is Leaking": http://support-us.samsung.com/cyber...

If the suggestions offered in the articles do not help to resolve this issue, please use the link provided to request service, click on the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

WHERE TO GET REPLACEMENT DRAWER

Where can I get a replacement vegetable and fruit drawer for my French door refrigerator, Model RF 267/26X. Thank you.
asked 3 years, 1 month ago
ANNIEGIRL
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RF26XAEBP, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why doesn't my control panel work?

The power went off and now the control panel flashes and it doesn't respond to any button that is pushed.
asked 3 years, 1 month ago
sulli24
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Power outages are sometimes accompanied by surges that can damage the refrigerator. If your RF26XAEBP control panel is not responsive, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We had a short power failure and now the control panel on the refrigerator door is not working. The model is RF26X

asked 3 years, 1 month ago
lloydofsa
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your RF26XAEBP control panel is not working. Unfortunately, service will likely be necessary to determine the cause and find a solution. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My refrigerator leaks water under the fruit and vegetable bins. Why

asked 3 years, 1 month ago
Candle
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The water that is under the fruit and veggie bins may be the result of condensation or it could be an indication of a leak that would require service to diagnose the cause of and repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do I turn on the ice off indicator?

asked 3 years ago
luckie55
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn your RF26X icemaker off, press the Ice Off button on the control panel so the Ice Off icon is illuminated. If you want to turn the icemaker back on, press the Ice Off button again so the icon is no longer lit up.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice crystals forming on food in freezer

Temp set at -2 degrees but getting ice crystals on food in freezer. Energy saver tried both on and off
asked 2 years, 11 months ago
joez0927
Seymour, TN USA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual to have a small amount of frost in the freezer since each time the drawer is opened, warmer air enters carrying moisture that freezes on the cold surfaces inside the compartment. While Samsung freezers do have heaters in the walls that cycle on periodically to prevent frost build-up, this does not necessarily prevent the moisture from condensing on the packages or plastic bins. To help reduce the amount of frost on packages, keep the drawer closed as much as possible.

If you're experiencing more than just a small amount of frost, I would suggest reviewing the available troubleshooting articles on this topic through the link below to ensure the drawer is closing properly and the vents are not blocked: http://support-us.samsung.com/cyber...

If these steps do not help to resolve the issue, please use the link provided in the article to request service.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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