Looking for Answers about samsung 26 cu. ft. French Door Refrigerator?

Some noises a refrigerator makes are normal, and can often be minimized by making minor adjustments to the leveling or positioning of the refrigerator. I would suggest following the link below to open the Troubleshooting Guide, then selecting Operation > Refrigerator > Unusual Noises: http://support-us.samsung.com/cyber...

The Troubleshooting Guide can help you to determine whether the noises you're hearing are normal or may require service.

Thank you,
Ms. Samsung

The factors that can prevent the water dispenser from working properly would usually affect the icemaker as well. I would suggest reading through the Troubleshooting Guide by opening the following link, then selecting Water And Ice > Water to read the relevant article: http://support-us.samsung.com/cyber...

Is it possible that the icemaker appears to be working but is actually not making new ice and is only dispensing ice that was already made? If so, please try the solutions offered in the Troubleshooting Guide. If these solutions do not correct the problem, then your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

If the water is not dispensing but ice is still being produced, please check the water line connection to the door dispenser that runs under the left door hinge cover, as illustrated on page 13 of the User Manual. Since you recently changed the water filter, you may need to bleed the air from the line by pressing the lever for an extended period. Be sure to press the Ice/Water button on the control panel until the Water icon is illuminated. Once water starts coming out, dispense 5-6 gallons to bleed all the air from the lines.

If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines by dispensing 5-6 gallons of water.
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Check the water line connection under the left door hinge cover as shown on page 13 of the User Manual which can be downloaded as a pdf file from this website.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

I'm sorry to hear your crushed ice is not working. Sometimes ice can buildup inside the icemaker preventing ice from being crushed. Please visit the Troubleshooting Guide through the following link, then select "Water And Ice" > "Ice" > "Ice Maker Is Dispensing The Wrong Type Of Ice": http://support-us.samsung.com/cyber...

This article illustrates how to check for ice buildup, which may allow you to correct the problem yourself. If this does not fix the problem, your RF26XAEBP may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines.
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the refrigerator temperature set to the recommended 38°F? If the fridge is set too low, the water line could freeze.
- Check the water line connection under left door hinge cover; see the User Manual for instructions under removing/reattaching the doors.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned?
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the fridge and freezer set to the recommended 38°F and -2°F, respectively? If the temperatures are set too low, the water line could freeze.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Water condensing under the Cool Select Pantry Drawer occasionally and over time may be the result of normal condensation due to the higher humidity of the Twin Cooling system, or if it's accumulating rapidly it could be an indication of a leak that may require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Thank you for the question. If the water dispensed from your refrigerator is not cold, try waiting 24 hours before using the dispenser, then try again. If it still isn't cold, then your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung

The RF26XAEBP uses a cartridge water filter that is certified by the NSF (part #DA97-06317A; replacement model #DA29-00003G). For details about the certification, please refer to pages 36-37 of the User Manual which can be downloaded by clicking here: http://www.samsung.com/us/support/d...

- Ms. Samsung

To reset the water filter indicator light on your RF26XAEBP, press and hold the Ice / Water button for about 3 seconds, or until the light changes its color to blue.

Thank you for the question,
Ms. Samsung

If your icemaker is turned on but your RF26X is either not connected to a water supply or the water cannot make it to the icemaker due to a clogged filter or obstructed supply line, this noise is not unusual. If the refrigerator is not connected to water, turning the icemaker off should eliminate this noise. If the water is connected but the icemaker is knocking and not producing ice, check the water valve and lines, make sure that the refrigerator is not too cold which can cause the water lines to freeze, and check the filter to make sure it isn't clogged.

If these suggestions do not help to explain the knocking noise, I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for additional explanations and troubleshooting suggestions: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. The vertical hinged section between the doors can be replaced if broken. I would suggest contacting 800-SAMSUNG to determine if this is covered under warranty.

If it is not covered under warranty, you can visit SamsungParts.com or call 800-627-4368 for information and availability of the part. Instructions for removing this part for replacement are as follows:
1. Open the left side door.
2. Locate and remove the 2 screw covers located on the center of the flap.
3. Remove both screws.
4. Pull up on flap assembly to remove from the door.
5. Disconnect electrical connection.
6. Reverse removal procedure for installation.

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with the water dispenser on your RF26XAEBP. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines.
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the fridge and freezer set to the recommended 38°F and -2°F, respectively? If the temperatures are set too low, the water line could freeze.
- Check the water line and wiring under left door hinge cover to make sure it is properly connected. Refer to the User Manual for instructions on Removing/Reattaching refrigerator doors.

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak to an agent who will be happy to assist you resolve the issue with your door flap.

Thank you,
Ms. Samsung

I'm sorry to hear you have water leaking in your RF26XAEBP. Please click on the link below then select "Troubleshooting ► > Water And Ice ► > Water Is Leaking": http://support-us.samsung.com/cyber...

If the suggestions offered in the articles do not help to resolve this issue, please use the link provided to request service, click on the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. If your RF26X has an error code displayed after experiencing a power surge and is not responsive, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear there are dents and scratches on the side of your RF26XAEBP. Unfortunately, there is no real remedy for this. I would suggest contacting your local hardware or home improvement store, or even auto body shop, for advice in this matter.

- Ms. Samsung

It's not unusual to hear the ice dropping, and the volume of this sound is likely to be louder when the bucket is empty. As the bucket fills, new cubes don't need to drop as far, and they're dropping onto other cubes rather than onto the plastic bucket, so there is less noise. If this noise is more disturbing to you at particular times of the day or night, I would suggest turning the ice maker off by pressing the Ice Off button on the control panel during those times. Be sure to turn the icemaker back on again, however, so you have a supply of ice when you need it.

Thank you,
Ms. Samsung

I'm sorry to hear your RF26XAEBP control panel is not working. Unfortunately, service will likely be necessary to determine the cause and find a solution. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung