The drip tray under the ice and water dispenser is not designed to hold a lot of water. It's important to hold your glass in place under the dispenser for a second or two after the lever is released to make sure you catch all the water that is dispensed. If water continues to drip excessively, it's possible one of the following is occurring:
- the filter is clogged and needs to be replaced;
- there is air in the water lines; try bleeding the air from the lines by dispensing 5-6 gallons of water each time the filter is replaced;
- there are fragments of ice remaining in the dispenser chute that are melting and dripping into the tray.
If these explanations do not help you to resolve the issue, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 9 months ago