I have confirmed this fridge, and other Samsung fridges, use the integrated heater/evap coils assy. If the heater goes, and it often does, it will be extremely expensive to fix as it will require dismantling, resealing the closed system, then a freon recharge. You will have to hire a professional to do it. It's better to get a new fridge if the evaporator heater breaks.

Part numbers FYI:
DA96-00365D Refrigerator evap assy w/heater
DA96-00399C Freezer evap assy w/heater

answered 2 years, 6 months ago

Username

nicnguye

0points

0out of 0found this answer helpful.

Question

can door handles be removed to fit in doorway

I have a 35inch door way and noticed that there is a depth listed without door handles. Can the door handles be removed without removing the actual doors themselves?

asked 2 years ago

Username

chasg

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

2 answers

Answers

answer 1

The handles on the RF267AEWP refrigerator doors can be removed with an allen wrench, but I would recommend removing the doors and freezer drawer instead, in the interest of protecting them during the move.

Instructions for detaching and reattaching the doors are in the User Manual, which can be downloaded from the product page of this website. There is actually an easier way to remove the bottom freezer drawer, however, that does not even require any tools; just follow these steps:
1. Open the freezer drawer and remove the upper "Auto Pull-Out" freezer drawer by lifting it up and pulling it toward you.
2. Locate the white plastic release buttons located toward the rear of the metal freezer drawer railing on both the right and left side.
3. Pull the freezer drawer out while pressing the release buttons (you may need a second person to help with this step). The entire drawer and railing should pull out together.
4. To reassemble, just align and slide the drawer rail back onto the track, being sure to push it in the entire way so the buttons lock back in place, then replace the upper bin, too.

Thank you for considering Samsung!
Ms. Samsung

Staff

answered 2 years ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

Yes, the refrigerator door handles can easily be removed and replaced with an allen wrench and the complete bottom freezer assembly easily slides out as described in the Samsung post. I also removed the front door to my house and the refrigerator sans door handles and bottom freezer drawer easily fit through the door opening.

answered 1 year, 11 months ago

Username

gfrossman

0points

0out of 0found this answer helpful.

Question

can i purchase a larger ice maker for my samsung?

asked 1 year, 9 months ago

Username

wrezn8r

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

2 answers

Answers

answer 1

There is only one size icemaker available for the RF267AEWP, and it's the one that comes factory installed.

For additional icemaking capability, perhaps you'd like to consider the RF268ABWP, which has the Dual Ice feature, meaning there is a second icemaker in the freezer compartment. Another option would be to transfer ice from the icemaker in the refrigerator to a second container which could be stored in the freezer. This would enable the icemaker to continue producing ice as long as the bucket is not full.

Thank you for the question,
Ms. Samsung

Staff

answered 1 year, 9 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

Everyone can add a larger ice maker for those times it is necessary to any freezer. Buy some good old fashioned ICE CUBE TRAYS, they fit EVERY freezer, they are cheap, and they don't have mechanical failures.

answered 1 year, 5 months ago

Username

CrustyCoyote

Texas Hill Country

0points

0out of 0found this answer helpful.

Question

Is my location for my new FR267AEWP unacceptable?

We've had a Kenmore side-by-side for the past 15 years positioned under a 30" wide cabinet with solid 24 " wide wood sides all the way to the floor. The clearance is roughly 1/8" on either side of the frig with 8" clearance to the top and 4 " clearance to the back. Will I have to alter the environment for my new Samsung? If necessary, I could add some vent holes or grillls to the side panels but I'd rather not, the clean appearance of the area will be sacrificed.

asked 2 years ago

Username

Anonymous

Louisville, KY

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

Samsung recommends a minimum of 1" on each side of the 35-3/4" wide RF267AEWP to allow sufficient air circulation for the cooling system to work properly and most efficiently. You'll need to decide for yourself whether you're able to make the changes to the space you have available to abide by these recommendations. The top and rear clearance recommendation is 2" for each, so your available space is more than adequate in that regard.

Thank you for choosing Samsung!
- Ms. Samsung

Staff

answered 2 years ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

"FILTERED" Water tastes terrible

We've had the refrigerator for two weeks. followed the instructions on running water through the system. Have run more than five gallons so far (instructions say eight cups, which is just one gallon). After running water an extended period, it tastes ok, but after sitting for a few hours it tastes like plastic or bleach. What can I do to get good-tasting water? The line provided fine water for the previous refrigerator. Samsung wouldn't help on the phone. Help!

asked 1 year, 9 months ago

Username

Anonymous

California

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

It is not unusual for the plastic taste from the water lines to be present for a while in new refrigerators, and this should dissipate over time. The initial set up of the refrigerator involves running 5-6 gallons of water to bleed air from the lines, which should also help to dissipate the taste. Besides the water lines, the only other part of the refrigerator which would come in contact with the water is the filter itself. You could determine whether the filter is the cause of the taste by removing it, running water through the dispenser to clear the line, then dispensing a glass to taste it. If the disagreeable taste is gone, then the filter is the cause and you should replace it. Samsung would not recommend operating the water and ice dispenser long-term without the filter since mineral deposits from unfiltered water could clog the lines over time, so if you wish to remove the filter permanently, we would recommend installing an external/household water filtration system.

I hope these suggestions help resolve your issue.
- Ms. Samsung

Staff

answered 1 year, 9 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Does Model RF267AE meet the "uses at least 20% less energy than required by current federal standards" ? The specs for RF268AB states the 20% factor.

Colorado"s Appliance rebate program specifically demands that the refrigerator model use at least 20% less than required by current federal standards. Also, what is the model year for the RF268AB? Is it newer than the RF267AE

asked 2 years ago

Username

Anonymous

Colorado

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

The RF268AB was introduced prior to the RF267AE, though earlier versions of this model (RF267AA and RF267AB) were offered before the RF268. Both models in question exceed the Federal Standard (meaning are "less than") by 25%. For more information on energy use, please refer to the images below, which were pulled from EnergyStar.gov.

Thank you for your interest!
- Ms. Samsung

Image(s)

Staff

answered 1 year, 11 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

what is the minimum clearance for your refrigerators?

Please provide top and side values.

Thanks

Fred

asked 2 years, 3 months ago

Username

redsquirrel

Icey Land

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

The recommended clearance for the RF267AEWP refrigerator is 2" on top, 2" behind, and 1 to 2" on the sides to allow sufficient space for air circulation of the internal cooling system. If the Refrigerator does not have enough space, the internal cooling system may not work properly. If you're installing the refrigerator next to a fixed wall, the minimum clearance is 3-¾” between the refrigerator and the wall to allow the door to swing open.

- Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Coil Ventilation and Maintenance

I have a new RF267AEBP refrigerator. I am doing re-construction in the kitchen to build the refrigerator into a prepared alcove. How much minimum space should I allow in all sides for the coil to breath properly for heat transfer? How do I clean the coil for maximum performance? How do I get to it? Can I obtain wheels for the front, for ease of rolling the refigerator in and out?

asked 1 year, 8 months ago

Username

GordonStyles

Columbia, Maryland

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

Samsung recommends leaving at least 2" above and behind and 1" on each side of the RF267AEBP to allow sufficient air flow for the cooling system to work properly and most efficiently. If either side will open into a wall, then you should allow 3-3/4" on that side for the handle to clear so the door can open 90-degrees.

Since the RF267AEBP coils are fully enclosed, it is not necessary to clean them; however we do recommend vacuuming or dusting the vent area on the lower back of the refrigerator to keep it free of dust and lint. The refrigerator comes on wheels, so if yours does not roll easily forward and back it may be because the leveling legs have been lowered. To raise the leveling legs to expose the front wheels, turn them by inserting a flathead screwdriver into the grooves of the plastic legs.

Thank you for choosing Samsung!
Ms. Samsung

Staff

answered 1 year, 8 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Does the RF267AEWP have LED lighting in the refrigerator section?

The online specifications for this model state refrigerator lighting is via 2 ea @ 60W incandesant bulbs, yet the Users Manual for the RF267-series (Changing the Interior Lights, page 34) states "The refrigerator LED lamp must be changed by a Samsung authorized center." Which is correct please?

asked 2 years, 1 month ago

Username

Anonymous

75094

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

The RF267AEWP has LED lighting in the refrigerator compartment, incandescent bulbs in the freezer. The LED lights should be changed by an authorized service technician.

Thanks for the question,
Ms. Samsung

Staff

answered 2 years, 1 month ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

What are the differences between the RF266 and the RF267 Refrigerator

I see both of these for sale and I am trouble figuring out the differences.

asked 1 year, 9 months ago

Username

Anonymous

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

The difference between the RF266AEWP and RF267AEWP models is the location of the icemaker and water dispenser. The RF266AEWP has an automatic icemaker in the freezer compartment and an internal filtered water dispenser inside the refrigerator. The RF267AEWP uses a compact icemaker within the refrigerator to supply ice to the through-the-door filtered water and ice dispenser.

Both models now feature LED lighting in the freezer and refrigerator compartments and fully-extending Auto Pull-out upper freezer drawers, along with CoolSelect Pantry Drawers, EZ Open Freezer Drawer Handles, Energy Star efficiency, and Samsung's signature Twin Cooling system, to help keep food fresh longer.

Thank you for your interest,
Ms. Samsung

Staff

answered 1 year, 9 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

WATER DISPENSER LEAKS

I purchased my RF267AEWP refrigerator 2/10 and since I have had it I have to soak up the tray about every other day. My ice maker gives us fits occasionally too. Sometimes crushed gets you cubes or decides not to dispense any ice at all. Do I need a service call? Do we need to check something? Please let us know.

asked 1 year, 8 months ago

Username

onehotrav4

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

I'm sorry to hear you're having this issue with your RF267AEWP. Before contacting us for service, please open the Troubleshooting Guide through the link below, then follow this path for the article on water dispensers leaking; select "Water And Ice" > "Water Is Leaking" > "Water Is Dripping From The Dispenser": http://support-us.samsung.com/cyber...

Once in the Troubleshooting Guide, you'll notice articles on the icemaker, as well.

If, after reviewing the troubleshooting tips, you continue to experience these issues, please submit an online service request through the link in the article, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung

Staff

answered 1 year, 8 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Y dose water come out of the ice door when ice is dispensed?

asked 1 year, 7 months ago

Username

booo

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

It is not unusual to have a small amount of water come out of the ice chute, especially if crushed ice had been dispensed previously. This can happen because the residual fragments of ice remaining in the chute will melt when exposed to warmer air, causing some water to be present in the chute. To prevent this from happening, you could wipe the chute dry periodically with a sponge or soft towel.

If this does not resolve the issue for you, I would suggest reviewing additional suggestions offered in the Troubleshooting Guide. Click the following link to open the Guide, then select "Water And Ice" > "Water Is Leaking" > "Water Is Dripping From The Dispenser": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

Staff

answered 1 year, 7 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

What are your recommendations for humidity settings in the vegetable drawers, specifically green fresh vegetables, lettuce, etc.?

Tags: humidity drawers

asked 1 year, 7 months ago

Username

Troutman

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

The humidity levers on the vegetable crisper bins help to control the humidity, which can help some produce, like lettuce and other greens, to last longer. When the lever is closed, humid air is held within the drawers; when the lever is open, humidity can disperse so the air in the drawers is a bit less humid. In deciding which food should be stored in higher humidity, think about the produce aisles in the grocery store: the produce that's kept in areas that are sprayed with mist are generally the ones that like the humidity!

Keep in mind that Samsung's Twin Cooling System actually keeps a higher humidity level throughout the refrigerator compared to other conventional cooling systems.

Thanks for the question!
Ms. Samsung

Staff

answered 1 year, 7 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

does the freezer drawer have a door open alarm like the refrigerator?

asked 1 year, 7 months ago

Username

dlamkin

Boynton Beach, FL

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

Yes, the door alarm in the RF267AEWP is designed to sound if any of the doors or drawer are open for a prolonged period of time. This alarm can be turned off by pressing the Alarm/Lighting button; it is originally set to 'on'.

Thanks for the question,
Ms. Samsung

Staff

answered 1 year, 7 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Why is ice forming inside of the freezer door.

Tags: freezer door, ice forming

asked 1 year, 7 months ago

Username

emwhydee

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

Ice or frost in the freezer is likely caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

After following the instructions provided, if you continue to have this issue please contact Samsung through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 1 year, 7 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Why does my ice maker build up ice on flapper door which controls whether I get crushed or cubed ice?

I can not switch between crushed or cubed ice without removing the ice tray and removing the ice which has formed on the flapper door mechanism which allows cubed ice to fall into a glass. So basically my ice maker gets stuck in cubed mode or crushed mode and will not switch, unless I physically "unstick" the mechanism. Then it will just freeze up again in a day or two??

Tags: ice maker problem

asked 1 year, 7 months ago

Username

BrianCMM

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

I'm sorry to hear you're having this issue with your RF267AEWP. I would suggest following the link below to open the Troubleshooting Guide, then select "Water And Ice" > "Ice": http://support-us.samsung.com/cyber...

There are two articles which appear to be relevant to the issue you're experiencing: "Frost Forms In The Ice Bucket" and "Ice Maker Is Frosted Over". If the suggestions in the Troubleshooting Guide do not resolve the issue for you, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

Staff

answered 1 year, 7 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

how do I change the bulb on the panel showing the cubed ice?

asked 1 year, 6 months ago

Username

Robinpatton

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

If the cubed ice icon is not illuminating, your refrigerator will require service to fix it. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 1 year, 6 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Loose part in Freezer bottom / Freezer Temperature Set / No Egg Storage Unit

1. Upon close examination of freezer compartment bottom while exploring features I found a part laying at bottom of freezer. It is a straight steel rod 26 11/16" long, of 1/4' cubic cross-section just like the complex curved rod that is at back of pullout freezer drawer. Where is it supposed to go? Unit seems to work fine without it.
2. Freezer temp can only be set to -8 F rather than the instruction booklet -14 F, is this a misprint in booklet or is there problem with temperature setting unit?
3. I received a silly-useless wine bottle U-shaped rack rather than the advertised egg storage unit which I could use and find actually useful. Can I purchase one from Samsung, and if so HOW?

Otherwise the product seems EXCELLENT and we are very happy with it.

Tags: new unit problems

asked 1 year, 5 months ago

Username

CrustyCoyote

Texas Hill Country

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

Thank you for the questions. The black bar in your freezer is the index roller, which can be fixed by following the instructions in the online Troubleshooting Guide. Follow the link below, then select "How To" > "Metal Black Rod Lying In The Bottom Of My Freezer": http://support-us.samsung.com/cyber...

For assistance with the temperature and the missing egg container, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further. Incidentally, the wine rack can also be used to store 2-liter soda bottles; perhaps it would be more useful to you with that purpose in mind.

- Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Do you recommend a surge protector for refrigerators to protect electronics?

asked 1 year, 5 months ago

Username

francil

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

Samsung does not have an official recommendation one way or another when it comes to the use of surge protectors. If you live in an area that is prone to power outages and surges, I would suggest contacting your local power company, appliance retailer or electrician for help determining if you would benefit from using a surge protector for your refrigerator. If you do, please be sure to select a surge protector that is rated appropriately for your product's electrical rating. The RF267AEWP is rated for 115 volts, 60 Hz and 11.6 amps.

Thank you!
Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

How do I get another door bin?

asked 1 year, 5 months ago

Username

demdave

Visalia Ca

on 26 cu. ft. French Door Refrigerator

0points

0out of 0found this question helpful.

Answer this question

1 answer

Answers

answer 1

For information and availability of Samsung parts and accessories for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

1 2 3 next>>