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Most Recent Questions
Recent Question:
How do i determine why my ice maker is leaking water everywhere?
Recent Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
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I need to know how to install the spring on the left door bracket that turns when the door is cloesd
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What is the replacement part number for the Cool Select Pantry Cover?
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Question:
How do i determine why my ice maker is leaking water everywhere?
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Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
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How to set ideal temperature settings for freezer and refrigerator
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I need to know how to install the spring on the left door bracket that turns when the door is cloesd

Customer Questions & Answers for
samsung 26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
312 Questions
 | 
328 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

when do I change the water filter?

asked 3 years, 6 months ago
windsward
South Florida
on 26 cu. ft. French Door Refrigerator
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answer 1
You should change the water filter when the filter indicator light turns red, at about 6 months.

Thank you for the question,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

does the freezer drawer have a door open alarm like the refrigerator?

asked 3 years, 9 months ago
dlamkin
Boynton Beach, FL
on 26 cu. ft. French Door Refrigerator
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answer 1
Yes, the door alarm in the RF267AEWP is designed to sound if any of the doors or drawer are open for a prolonged period of time. This alarm can be turned off by pressing the Alarm/Lighting button; it is originally set to 'on'.

Thanks for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

The door alarm contiues to sound although all doors are closed. What can be causing this?

asked 3 years, 9 months ago
nhuss820
on 26 cu. ft. French Door Refrigerator
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answer 1
If the door alarm is continuing to sound even though the doors are closed, it's possible that the wires are not connected properly under the hinge covers. This sometimes happens if the doors were removed when the refrigerator was delivered, though it's worth checking even if this was not the case.

If you click on the link below, then select "How To" > "Removing the Doors" > "Removing The Refrigerator Doors", you'll find some helpful pictures for determining which wires should be connected where: http://support-us.samsung.com/cyber...

Instructions can also be found on page 12 of the User Manual, though the diagrams are not as detailed as the photographs in the online article above.

If this does not resolve the issue for you, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

can I get touch up paint for the sides?

asked 3 years, 5 months ago
Pattip
home
on 26 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. Unfortunately, Samsung does not have touch up paint available. I would suggest contacting your local appliance, hardware or home improvement store for alternatives.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

What is the model number of the replacement water filter for rf267aers refrig.

asked 3 years, 5 months ago
mpweidman
on 26 cu. ft. French Door Refrigerator
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answer 1
The replacement water filter for model RF267AERS is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Can the bulb be changed on the display?

The cubed ice display light stopped working. The other display lights are fine.
asked 3 years, 5 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear your cubed ice light is not working. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving this.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

I purchased a washer, dryer and refridgerator in March of 2010 and was told it would qualify for a tax credit but i can't find anything to verify this

Can you please send me the certificate if it does qualify or let me know that it doesn't qualify. What I purchased was RF267AERS, DV218AEW and WF407ANW/XA
asked 3 years, 5 months ago
cartmann
Oklahoma City, Oklahoma
on 26 cu. ft. French Door Refrigerator
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answer 1
I just did this online when I filed my taxes. You get your tax credit when doing your taxes. Also local utility companies offer rebates, but they are mostly for heating/cooling or hot water heaters.
Some states have a rebate program, but details vary state to state.
answered 3 years, 4 months ago
b08bdm
0points
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Question

Which water filter do I order?

Model RF267AERS/XAA
asked 3 years, 4 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
The replacement water filter for model RF267AERS is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers that carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

The "cubed" and "water" lights are out on the display. Can these be reset? Or need service?

All other lights are OK.
asked 3 years, 8 months ago
handy
w282n4255 Somerset Lane, Pewaukee, WI
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear the "cubed" and "water" lights are out on your display. Please call 800-SAMSUNG to speak with an agent who can assist you with scheduling service to replace the lights.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

What should I do?

Water filter was installed by delivery man. Blue lighted indicator icon does not turn off when reset button is pushed. What should I do?
asked 3 years, 4 months ago
Barbarann
on 26 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. The filter indicator light on your RF267 refrigerator is supposed to be blue when it is first installed/reset. It should turn pink after about 5 months to let you know the time to change the filter is approaching. You should replace the filter when the indicator light turns red after about 6 months.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Can I use extension cord to power french door refrigerator for three weeks while doing a kitchen remodel?

asked 3 years, 4 months ago
Crackle
on 26 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. Per the user manual, if it is necessary to use an extension cord to power the Refrigerator, use only a 3-wire extension cord that has a 3-blade ground plug and a 3-slot receptacle that will accept the plug on the appliance. The marked rating of the extention cord should be AC 115V~120V, 10A, or more.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

what is the part number for the water filter?

asked 3 years, 4 months ago
Anonymous
on 26 cu. ft. French Door Refrigerator
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answer 1
The replacement water filter for model RF267AERS is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to take out glass over vegetable and fruit bins

There is liquid trapped under the glass along the surface of the underlying plastic bridge that separates the two vegetable and fruit bins below. How do we remove this glass for cleaning? Please provide detailed information. Thank you.
asked 3 years, 8 months ago
Axolotol8
Champaign, IL 61822
on 26 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. Please follow the link below to open the Troubleshooting Guide, then select "How To" > "Cleaning the Refrigerator" > "How To Remove The Glass Shelf Above The Fruit And Vegetable Drawer" for step by step instructions: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

What may cause the bottom ice maker to stop making ice?

It appears that there is some ice on the outside of the ice maker.
Image(s)
User submitted image
asked 3 years, 4 months ago
buddahcow
Kitchen
on 26 cu. ft. French Door Refrigerator
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answer 1
There are several factors that could cause the icemaker to stop making ice, and this may or may not be related to the frost in the freezer. If the frost is being caused by the drawer not closing or sealing properly, but the ice tray does fill with water, then the freezer may be too warm for the water to freeze.

I would suggest resolving the frost issue first by following this link to the troubleshooting guide then selecting "Operation ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...

Once you determine the cause and solution for the frost, you'll find articles in the troubleshooting guide that may help get the icemaker working again, as well!

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Why does my ice dispenser give me crushed ice when I have cubed ice selected??

It worked great when we first bought it (Dec 09) but now it only gives crushed ice, no matter what the ice selection is set to
asked 3 years, 4 months ago
icemachine
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear your icemaker is dispensing only crushed ice. Please follow the link below, then select "Water And Ice ► Ice ► Ice Maker Is Dispensing The Wrong Type Of Ice" for troubleshooting assistance: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Could the egg container for RF267AERS be sent to me?

The refrigerator was installed yesterday. The egg container is missing and I would like to get one. Since the item was sent directly from the factory, the appliance store does not have one in stock and advised me to contact Samsung directly. Please let me know what other information you will need to help with this. Thanks!
asked 3 years, 4 months ago
MASS
Queensbury New York
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear the egg container was missing from your new RF267AERS. Please call 800-SAMSUNG to speak with an agent who will be happy to help you obtain this missing accessory.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

why wont the ice drawer open inside the refrigerator

asked 3 years, 3 months ago
glutz
on 26 cu. ft. French Door Refrigerator
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answer 1
You should be able to remove the ice bucket from the refrigerator by pressing the lever on the side and pulling the bin out toward you. For further assistance, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

I just bought this refrigerator and it doesn't refrigerate.

This was just delivered to my house. The lights all work, the cooling temp for the freezer is set -2 and the temp for the refrig is set to 38. All well and good. It does make sounds like its cooling but the refrigerator is still at 65 degrees after 3 hours. And the freezer is at 37.. .I'm sure the only reason its that low is because of all the frozen food I put in it from the working refrigerator which has now been hauled off.
asked 3 years, 3 months ago
bjreed
on 26 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear your new RF267 is not cooling. Please try activating/deactivating the refrigerator's "cooling off" mode by pressing the Power Freeze and Freezer buttons simultaneously for 3 seconds. Cooling off mode is usually indicated by the letters "OF" on your display. If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

My new fridge was damaged during shipping. How much does it cost to repair a dent in the stainless steel freezer door to model number RF267AERS?

asked 3 years, 8 months ago
markje
west chester pa
on 26 cu. ft. French Door Refrigerator
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answer 1
Unfortunately, there's no easy solution for removing dents from stainless steel. I would suggest checking with your appliance retailer and home improvement store for suggestions.

For information and availability of a replacement door, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
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Question

What filter # does my refrigerator use?

asked 3 years, 3 months ago
TCCc
on 26 cu. ft. French Door Refrigerator
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answer 1
The replacement water filter for model RF267AERS is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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