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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
312 Questions
 | 
328 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

My refrigerator motor runs very loud. Any reason why this is hapenning?

asked 4 years, 1 month ago
Anonymous
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Operation" > "Refrigerator" > "Unusual Noises": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact Samsung through the Live Chat button on the Support page or call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The "cubed" and "water" lights are out on the display. Can these be reset? Or need service?

All other lights are OK.
asked 4 years ago
handy
w282n4255 Somerset Lane, Pewaukee, WI
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the "cubed" and "water" lights are out on your display. Please call 800-SAMSUNG to speak with an agent who can assist you with scheduling service to replace the lights.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to take out glass over vegetable and fruit bins

There is liquid trapped under the glass along the surface of the underlying plastic bridge that separates the two vegetable and fruit bins below. How do we remove this glass for cleaning? Please provide detailed information. Thank you.
asked 4 years ago
Axolotol8
Champaign, IL 61822
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please follow the link below to open the Troubleshooting Guide, then select "How To" > "Cleaning the Refrigerator" > "How To Remove The Glass Shelf Above The Fruit And Vegetable Drawer" for step by step instructions: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Y dose water come out of the ice door when ice is dispensed?

asked 4 years, 1 month ago
booo
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is not unusual to have a small amount of water come out of the ice chute, especially if crushed ice had been dispensed previously. This can happen because the residual fragments of ice remaining in the chute will melt when exposed to warmer air, causing some water to be present in the chute. To prevent this from happening, you could wipe the chute dry periodically with a sponge or soft towel.

If this does not resolve the issue for you, I would suggest reviewing additional suggestions offered in the Troubleshooting Guide. Click the following link to open the Guide, then select "Water And Ice" > "Water Is Leaking" > "Water Is Dripping From The Dispenser": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is ice forming inside of the freezer door.

asked 4 years, 1 month ago
emwhydee
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Ice or frost in the freezer is likely caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

After following the instructions provided, if you continue to have this issue please contact Samsung through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does my ice maker build up ice on flapper door which controls whether I get crushed or cubed ice?

I can not switch between crushed or cubed ice without removing the ice tray and removing the ice which has formed on the flapper door mechanism which allows cubed ice to fall into a glass. So basically my ice maker gets stuck in cubed mode or crushed mode and will not switch, unless I physically "unstick" the mechanism. Then it will just freeze up again in a day or two??
asked 4 years, 1 month ago
BrianCMM
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RF267AEWP. I would suggest following the link below to open the Troubleshooting Guide, then select "Water And Ice" > "Ice": http://support-us.samsung.com/cyber...

There are two articles which appear to be relevant to the issue you're experiencing: "Frost Forms In The Ice Bucket" and "Ice Maker Is Frosted Over". If the suggestions in the Troubleshooting Guide do not resolve the issue for you, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new fridge was damaged during shipping. How much does it cost to repair a dent in the stainless steel freezer door to model number RF267AERS?

asked 4 years ago
markje
west chester pa
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there's no easy solution for removing dents from stainless steel. I would suggest checking with your appliance retailer and home improvement store for suggestions.

For information and availability of a replacement door, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I first replaced my water filter 5 months ago. Now, when it needs to be replaced I can not remove it.

Both filters were ordered from Samsung.
asked 4 years, 1 month ago
alioops
Valencia, CA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having some difficulty removing the old filter. Please click on the following link to open the Troubleshooting Guide for the RF267AERS, then select "Water And Ice" > "Water" > "If You Cannot Remove The Old Water Filter": http://support-us.samsung.com/cyber...

I hope this helps resolve the issue so you can change the filter. If not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

is the blue light for the water filter always supposed to be on. i talked to someone with parts and they said no

asked 4 years, 1 month ago
mercy
stockton, ca
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The water filter indicator light will remain blue until about a month before the filter needs to be replaced, at which time it will turn light pink. At approximately 6 months, the light will turn red indicating it is time to change the filter.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to make ice maker working?

asked 4 years, 1 month ago
kln323
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a variety of factors that impact the icemaker's ability to work properly, from the water supply to the temperature to the icemaker itself. I would suggest visiting the Troubleshooting Guide for the RF267AEBP, then selecting "Water And Ice" > "Ice", then choose the article that most closely describes your situation: http://support-us.samsung.com/cyber...

If you are unable to resolve the issue using the information in the Guide, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

i have the samsung rf267abbp refrigerator. i am having problems with icemaker. did they redesign the ice maker in the new model

asked 4 years, 1 month ago
sherrie
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having issues with your icemaker. There are a variety of factors that can impact the ability of the icemaker to work properly, many of which you can troubleshoot through Samsung's online support or by calling 800-SAMSUNG.

Please click on the following link, then select "Water And Ice" > "Ice", and select the article(s) that most closely describe what you're experiencing: http://support-us.samsung.com/cyber...

If you are unable to resolve the issue in this manner, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Loose part in Freezer bottom / Freezer Temperature Set / No Egg Storage Unit

1. Upon close examination of freezer compartment bottom while exploring features I found a part laying at bottom of freezer. It is a straight steel rod 26 11/16" long, of 1/4' cubic cross-section just like the complex curved rod that is at back of pullout freezer drawer. Where is it supposed to go? Unit seems to work fine without it.
2. Freezer temp can only be set to -8 F rather than the instruction booklet -14 F, is this a misprint in booklet or is there problem with temperature setting unit?
3. I received a silly-useless wine bottle U-shaped rack rather than the advertised egg storage unit which I could use and find actually useful. Can I purchase one from Samsung, and if so HOW?

Otherwise the product seems EXCELLENT and we are very happy with it.
asked 3 years, 11 months ago
CrustyCoyote
Texas Hill Country
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the questions. The black bar in your freezer is the index roller, which can be fixed by following the instructions in the online Troubleshooting Guide. Follow the link below, then select "How To" > "Metal Black Rod Lying In The Bottom Of My Freezer": http://support-us.samsung.com/cyber...

For assistance with the temperature and the missing egg container, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further. Incidentally, the wine rack can also be used to store 2-liter soda bottles; perhaps it would be more useful to you with that purpose in mind.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

water keeps dripping

new RF267AEPN after use the water dispenser keeps dripping, tray fills in a day. have bleed line several times.
asked 4 years, 1 month ago
martinh
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If you've tried bleeding at least 5-6 gallons to remove air from the water line, there are two other things you can try before calling for service.

1. Try replacing the water filter since a clogged or partially clogged water filter can cause the dispenser to drip.
2. Check the ice chute for residual ice, which can happen especially when crushed ice is used since fragments can remain in the chute.

If you've tried replacing the water filter, cleaning the ice chute and bleeding the air from the lines and this issue is still persisting, your refrigerator will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Icemaker does not work

The water line was disconnected from the refrigerator for 1 month during kitchen renovation. When it was reconnected, we changed the filter and the water comes out fine. However, I can't get the icemaker to start up. Any ideas?
asked 3 years, 11 months ago
gweber13
St. Charles, IL
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please try pressing the "test/reset" button on the RF267 icemaker (see page 25 of the user manual for the button location). This should resolve the issue for you. If not, try bleeding air from the lines by dispensing 5-6 gallons of water through the dispenser, if you have not already completed this step.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I purchase an additional tray for the door?

asked 4 years ago
MrLeonard
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RF267 refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How come i got no water coming out of my frig?

water line is ok and water is coming. Just plug in the frig about 8 hrs ago.
asked 3 years, 11 months ago
Thang
Garden Grove, CA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a number of factors that can effect the through-the-door ice and water dispenser's ability to work properly. Please check the following:
- Is the water supply valve turned on, and are hoses free of bends or kinks that could obstruct water flow?
- Is your home's water pressure at the recommended 20-125 psi?
- Is the door closed? Water and ice will not dispense if the door is open.
- Is the water filter installed properly, with indicators aligned in the proper position?
- Have you pressed the Ice/Water button until the Water icon lights up on the control panel? Be sure Child Lock is not engaged, which would disable the dispenser.
- You may need to press the dispenser lever for an extended period to give the water time to make it through the lines. Once water does start to come out, dispense 5-6 gallons to bleed the air and dissipate any residual taste of plastic from the new lines.
- If water still doesn't come out, try removing the filter, even though it's new. A clogged or partially clogged filter can restrict water flow and would need to be replaced, regardless of age.
- Check the water line connection to the door located under the left door hinge cover to make sure it is engaged and free from obstruction.
- Make sure the refrigerator and freezer temperatures are set to the recommended 38°F and -2°F, respectively.

If, after checking all of these factors, the water still isn't dispensing, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I change the bulb on the panel showing the cubed ice?

asked 4 years ago
Robinpatton
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the cubed ice icon is not illuminating, your refrigerator will require service to fix it. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I display actual freezer and regrigerator temperatures on model rf267aers?

asked 3 years, 11 months ago
jswilke
95624
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF267AERS control panel automatically displays the actual temperatures of the refrigerator and freezer compartments soon after the set temperature is adjusted.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Veg and fruit drawer. Which uses high and which uses low humidity. Manual does not say.

asked 3 years, 11 months ago
Kappy
Lithia Fl 33547
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Different fruits and vegetables have different storage needs with regard to the humidity level. To give you an example, items like lettuce, spinach and berries prefer high humidity (over 90%), while onions and squash prefer lower relative humidity (under 80%). A helpful trick to remember which produce loves higher humidity is to think of what items are kept on the sides of the produce aisle in the grocery stores where they receive frequent "mistings" of water (these like high humidity), and which are kept relatively dry (these prefer lower relative humidity).

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the flap of the ice dispneser keep opening and closing?

Just got the refrigerator today. Before we had a chance to install the water line, my son pressed the dispenser arm and the flap started to open and close. Now it just won't stop. Help!!!!!
asked 3 years, 11 months ago
LoveJones
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The ice dispenser flap should open only when the lever is pressed, and should not continue to open and close once the lever is released. I would suggest calling 800-SAMSUNG to speak with an agent who will be happy to assist you in troubleshooting or scheduling service if necessary.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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