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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
312 Questions
 | 
328 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

Why does my refrigerator's "water in the door" always leaks, it drips about 5 seconds after water stops and then again about 10 seconds.

Model:RF267EARS
Serial 43FFYGBZ600752M
asked 4 years ago
tinab
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please follow the link below to open the Troubleshooting Guide, then select "Water And Ice" > "Water Is Leaking": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My 2 month old fridge just stopped working, what should I check?

The next available repairman is 3 days away. I've checked the plugs and even turned it off and back on. Help!
asked 4 years, 3 months ago
Anonymous
Augusta, Ga
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please click on this link for troubleshooting tips: http://support-us.samsung.com/cyber...

If you recently lost power due to a surge or outage, it's possible that the refrigerator was damaged, which will require service. It's also possible that the refrigerator powered back on in "Cooling Off" (or "Demo") mode. In Cooling Off Mode, the refrigerator lights work but doesn’t make cool air, and the control panel display would read "OF". To cancel this mode, press the Power Freeze and Freezer buttons at the same time for 3 seconds until a “Ding-dong” sound is heard and the unit will now cool.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

WATER DISPENSER LEAKS

I purchased my RF267AEWP refrigerator 2/10 and since I have had it I have to soak up the tray about every other day. My ice maker gives us fits occasionally too. Sometimes crushed gets you cubes or decides not to dispense any ice at all. Do I need a service call? Do we need to check something? Please let us know.
asked 4 years, 1 month ago
onehotrav4
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RF267AEWP. Before contacting us for service, please open the Troubleshooting Guide through the link below, then follow this path for the article on water dispensers leaking; select "Water And Ice" > "Water Is Leaking" > "Water Is Dripping From The Dispenser": http://support-us.samsung.com/cyber...

Once in the Troubleshooting Guide, you'll notice articles on the icemaker, as well.

If, after reviewing the troubleshooting tips, you continue to experience these issues, please submit an online service request through the link in the article, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how does the ice stay frozen for the model RF26AERS. It is made in the refrigerator section and not in the freezer section?

The ice makers we have had have all been in the freezer section not the refrigerator section.
asked 4 years, 1 month ago
Anonymous
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The compartment inside the refrigerator that houses the icemaker is designed to maintain a lower temperature than the rest of the refrigerator so it can freeze the water and make ice.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My refrigerator motor runs very loud. Any reason why this is hapenning?

asked 4 years ago
Anonymous
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Operation" > "Refrigerator" > "Unusual Noises": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact Samsung through the Live Chat button on the Support page or call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I change the bulb on the panel showing the cubed ice?

asked 3 years, 11 months ago
Robinpatton
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the cubed ice icon is not illuminating, your refrigerator will require service to fix it. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

is the blue light for the water filter always supposed to be on. i talked to someone with parts and they said no

asked 4 years ago
mercy
stockton, ca
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The water filter indicator light will remain blue until about a month before the filter needs to be replaced, at which time it will turn light pink. At approximately 6 months, the light will turn red indicating it is time to change the filter.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

HOW DO YOU GET YOUR FREEZER COLDER THAN -8, THE DOOR PANEL ONLY ALLOWS -8 NOT FREEZING ICE CREAM

asked 3 years, 11 months ago
WATERNUT57
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The freezer compartment of your RF267 should allow you to set the temperature between 8°F and -14°F, but even the -8°F temperature should freeze ice cream. I would suggest you call 800-SAMSUNG to speak with an agent who can help determine whether service will be necessary.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The "cubed" and "water" lights are out on the display. Can these be reset? Or need service?

All other lights are OK.
asked 3 years, 11 months ago
handy
w282n4255 Somerset Lane, Pewaukee, WI
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the "cubed" and "water" lights are out on your display. Please call 800-SAMSUNG to speak with an agent who can assist you with scheduling service to replace the lights.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to take out glass over vegetable and fruit bins

There is liquid trapped under the glass along the surface of the underlying plastic bridge that separates the two vegetable and fruit bins below. How do we remove this glass for cleaning? Please provide detailed information. Thank you.
asked 3 years, 11 months ago
Axolotol8
Champaign, IL 61822
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please follow the link below to open the Troubleshooting Guide, then select "How To" > "Cleaning the Refrigerator" > "How To Remove The Glass Shelf Above The Fruit And Vegetable Drawer" for step by step instructions: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Y dose water come out of the ice door when ice is dispensed?

asked 4 years ago
booo
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is not unusual to have a small amount of water come out of the ice chute, especially if crushed ice had been dispensed previously. This can happen because the residual fragments of ice remaining in the chute will melt when exposed to warmer air, causing some water to be present in the chute. To prevent this from happening, you could wipe the chute dry periodically with a sponge or soft towel.

If this does not resolve the issue for you, I would suggest reviewing additional suggestions offered in the Troubleshooting Guide. Click the following link to open the Guide, then select "Water And Ice" > "Water Is Leaking" > "Water Is Dripping From The Dispenser": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why won't my RF267 produce crushed ice?

The icemaker only dispenses cubed ice even when "crushed ice" is selected.
asked 3 years, 11 months ago
rlmoore
Maryland
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your RF267 will dispense only cubed ice even if crushed ice is selected, you will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I level the refrigerator

The front is higher than the back and the level pegs on the front aren't touching the floor and the floor is level.
asked 3 years, 11 months ago
Anonymous
USA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung refrigerators are designed to lean back slightly to make it easier for the doors to close and remain closed. If you've raised the leveling legs so the front of the refrigerator is resting on the wheels, and you wish to level the refrigerator more, it will be necessary to place shims under the rear wheels. For assistance, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I first replaced my water filter 5 months ago. Now, when it needs to be replaced I can not remove it.

Both filters were ordered from Samsung.
asked 4 years ago
alioops
Valencia, CA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having some difficulty removing the old filter. Please click on the following link to open the Troubleshooting Guide for the RF267AERS, then select "Water And Ice" > "Water" > "If You Cannot Remove The Old Water Filter": http://support-us.samsung.com/cyber...

I hope this helps resolve the issue so you can change the filter. If not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

water keeps dripping

new RF267AEPN after use the water dispenser keeps dripping, tray fills in a day. have bleed line several times.
asked 4 years ago
martinh
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If you've tried bleeding at least 5-6 gallons to remove air from the water line, there are two other things you can try before calling for service.

1. Try replacing the water filter since a clogged or partially clogged water filter can cause the dispenser to drip.
2. Check the ice chute for residual ice, which can happen especially when crushed ice is used since fragments can remain in the chute.

If you've tried replacing the water filter, cleaning the ice chute and bleeding the air from the lines and this issue is still persisting, your refrigerator will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new fridge was damaged during shipping. How much does it cost to repair a dent in the stainless steel freezer door to model number RF267AERS?

asked 3 years, 10 months ago
markje
west chester pa
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there's no easy solution for removing dents from stainless steel. I would suggest checking with your appliance retailer and home improvement store for suggestions.

For information and availability of a replacement door, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Loose part in Freezer bottom / Freezer Temperature Set / No Egg Storage Unit

1. Upon close examination of freezer compartment bottom while exploring features I found a part laying at bottom of freezer. It is a straight steel rod 26 11/16" long, of 1/4' cubic cross-section just like the complex curved rod that is at back of pullout freezer drawer. Where is it supposed to go? Unit seems to work fine without it.
2. Freezer temp can only be set to -8 F rather than the instruction booklet -14 F, is this a misprint in booklet or is there problem with temperature setting unit?
3. I received a silly-useless wine bottle U-shaped rack rather than the advertised egg storage unit which I could use and find actually useful. Can I purchase one from Samsung, and if so HOW?

Otherwise the product seems EXCELLENT and we are very happy with it.
asked 3 years, 10 months ago
CrustyCoyote
Texas Hill Country
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the questions. The black bar in your freezer is the index roller, which can be fixed by following the instructions in the online Troubleshooting Guide. Follow the link below, then select "How To" > "Metal Black Rod Lying In The Bottom Of My Freezer": http://support-us.samsung.com/cyber...

For assistance with the temperature and the missing egg container, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further. Incidentally, the wine rack can also be used to store 2-liter soda bottles; perhaps it would be more useful to you with that purpose in mind.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Icemaker does not work

The water line was disconnected from the refrigerator for 1 month during kitchen renovation. When it was reconnected, we changed the filter and the water comes out fine. However, I can't get the icemaker to start up. Any ideas?
asked 3 years, 10 months ago
gweber13
St. Charles, IL
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please try pressing the "test/reset" button on the RF267 icemaker (see page 25 of the user manual for the button location). This should resolve the issue for you. If not, try bleeding air from the lines by dispensing 5-6 gallons of water through the dispenser, if you have not already completed this step.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

A 26.75 1/4 inch black bar dropped out the bottom of the freezer the first time it was opened. Where did it come from and how do I install it?

asked 3 years, 10 months ago
louis2010
Michigan
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The black bar you are referring to is the index roller, and can be put back in place by following the instructions in the online Troubleshooting Guide. Click the following link, then select "Operation" > "Metal Black Rod Lying In The Bottom Of My Freezer": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How come i got no water coming out of my frig?

water line is ok and water is coming. Just plug in the frig about 8 hrs ago.
asked 3 years, 10 months ago
Thang
Garden Grove, CA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a number of factors that can effect the through-the-door ice and water dispenser's ability to work properly. Please check the following:
- Is the water supply valve turned on, and are hoses free of bends or kinks that could obstruct water flow?
- Is your home's water pressure at the recommended 20-125 psi?
- Is the door closed? Water and ice will not dispense if the door is open.
- Is the water filter installed properly, with indicators aligned in the proper position?
- Have you pressed the Ice/Water button until the Water icon lights up on the control panel? Be sure Child Lock is not engaged, which would disable the dispenser.
- You may need to press the dispenser lever for an extended period to give the water time to make it through the lines. Once water does start to come out, dispense 5-6 gallons to bleed the air and dissipate any residual taste of plastic from the new lines.
- If water still doesn't come out, try removing the filter, even though it's new. A clogged or partially clogged filter can restrict water flow and would need to be replaced, regardless of age.
- Check the water line connection to the door located under the left door hinge cover to make sure it is engaged and free from obstruction.
- Make sure the refrigerator and freezer temperatures are set to the recommended 38°F and -2°F, respectively.

If, after checking all of these factors, the water still isn't dispensing, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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