Thank you for the question. Both the DA29-00003B and DA29-00003G are compatible with the RF267AERS refrigerator. If your dispenser has stopped working after 5 months, it's likely that your filter has become clogged or partially clogged and should be replaced. Other options include the possibility that the Child Lock is engaged, preventing the dispenser from operating; the water valve is turned off or the water lines are bent or kinked; the Water function was not selected on the control panel; or the water connection under the left hinge cover has come undone. Please refer to page 13 of the user manual, which can be downloaded as a pdf file from this website, for instructions on reattaching the water connector.
If these suggestions do not help to resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 1 year, 7 months ago