I'm sorry to hear you're having these issues with your RF267AEPN.
If the "Cubed Ice" option is selected on the control panel, but crushed ice continues to be dispensed, this may simply be due to some residual crushed ice remaining in the ice chute, but cubed ice should soon follow. If you're unable to select the "Cubed Ice" option, or if crushed ice continues to come out when cubed is selected, then your refrigerator likely requires service.
To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.
Frost and ice forming in the freezer is usually a result of warmer, more humid air entering. This can be caused by the drawer being left open for a prolonged period, or the drawer not closing or sealing properly. Another possible cause is inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...
If the troubleshooting tips available through the above link do not help you resolve this issue, service will likely be necessary. Please follow the instructions above to request service.
answered 2 years, 11 months ago