Looking for Answers about samsung 26 cu. ft. French Door Refrigerator?

Just had the service guy come out today for a ice-maker issue and asked him about the 3 inches of solid ice under the cool select pantry. He said that it as a clog in the drainage something or other. Do all refrigerators look that cheap on the inside? The exterior looks solid, but what I saw made me have second thoughts about Samsung. Now I am looking to replace my ice-maker, but can't find the part number.

There are 2 clips on the back corners that hold the glass in. Once removed the glass will come out.

The color is black

Though it's true that the Power Freeze and Power Cool options can help speed the rate of cooling, Samsung recommends allowing the system up to 24 hours from the time it's first plugged in to reach the set temperature. Please keep in mind that the variance between the set temperature and the room temperature may vary quite a bit from one home to the next.

- Ms. Samsung

I'm sorry to hear you're having this issue. It's not unusual for a small amount of water to collect on occasion as a result of condensation, but if you have a significant amount accumulating regularly, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with your icemaker. If you've recently replaced the filter, please try dispensing 5-6 gallons of water to bleed air from the lines. If the filter has been installed for a while, consider replacing it since a clogged or partially clogged filter can hinder water flow to the icemaker, then bleed the air from the lines. Press the Test button on the side of the icemaker. If the tray still won't fill with water, your icemaker may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thanks for the question. I would suggest checking more recent comparable units to try to "value" this model, and it may also help to contact retailers in your area to determine the current pricing. Click here to view the more recent RF267AERS, then click on the Shop button to find retailers near you: http://www.samsung.com/us/appliance...

- Ms. Samsung

There are currently a number of models with stainless steel handles, including the RF267AERS, which replaced the earlier RF267ABRS which did not have stainless handles. Thanks for the question!

- Ms. Samsung

I’m sorry to hear you're having this issue. There are several possible causes of the leaks. I would suggest you fill out an online service request for your product by clicking here: http://www.samsung.com/us/support/o...

- Ms. Samsung

If your icemaker is not working properly or not making enough ice, you can try to reset it. There is no need to reset it if it's working properly.

- Ms. Samsung

Yes, the ice maker does automatically stop when the bucket is full.

The RF267AERS is the recently upgraded version of the RF267ABRS. It has all of the same great features as the previous model, with a few improvements: LED lighting, increased energy efficiency, updated handles to match other Samsung kitchen appliances, and a new track on the upper freezer drawer to allow the drawer to extend fully. Some of the features that have been so positively received in the past that have not changed include the great use of space, beautiful design and Twin Cooling™ system which keeps food fresher longer and reduces odor transfer between refrigerator and freezer.

It's also worth noting that both of these models are part of Samsung's award-winning line up of refrigerators that have been recognized by JD Power & Associates with the Overall Customer Satisfaction Award for five consecutive years now: 2005, 2006, 2007, 2008 and 2009.

Samsung recommends 1" of clearance on each side of the RF267ABRS; less than that may impact the performance and efficiency of the cooling system.

- Ms. Samsung

Please check to make sure that the filter lock indicator lines are lined up when you install the filter. If the filter is not locked into place properly, water will not flow through the filter. If the filter lock indicator is lined up and water is not flowing through it, your refrigerator may require service. Please contact 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. This inconsistent water flow may be the result of a partially clogged filter, air in the lines, or the water line connection may need to be checked. If the refrigerator was recently installed, or if the filter was just replaced, it is likely there is air in the lines causing the issue. Try dispensing 3 or more gallons of water to bleed the air from the lines. If the problem persists, try checking the wiring and water line connections under the left door hinge cover. For instructions, please refer to page 13 of the User Manual.

To determine whether the filter is the culprit, try removing the cartridge temporarily. If the water flow is consistent without the filter installed, you'll need to replace the filter cartridge with a new one.

If none of these suggestions help you to resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Serial number is on the back of this refrigerator.

The RF267ABRS is rated for 115V, 60 Hz and 11.6 amps. While variations to the power consumption for start up and running cycles are not available, I can tell you that most Samsung refrigerators draw between 0.8 and 4.3 amps depending on exactly what cycle is active.

Thank you for your interest,
Ms. Samsung

I'm sorry to hear you're having this issue. Since the water filter is the only part of the refrigerator which could have an impact on the taste of your water and ice, it's likely that the taste is either being effected by something outside of the refrigerator (such as the pipes or water lines leading to it), or the filters themselves. I would suggest removing the filter temporarily, and tasting the water after running a gallon or so through without the filter. If the "metallic" taste remains, then it is likely coming from your pipes. If you prefer the taste of the water without the filter, then you could choose to use the refrigerator without the water filter cartridge installed. However, it's important to note that Samsung recommends using either an external filtration system or the refrigerator's water filter to avoid problems that could result from the debris and minerals from unfiltered water clogging the water lines in the refrigerator.

Thank you,
Ms. Samsung

LED lighting has become very popular, and many customers do prefer it due to both its appearance and its energy efficiency, which is why Samsung has come out with new models that include this feature, like the RF267AERS. Unfortunately, the RF267ABRS cannot be retrofitted with LED lighting, and Samsung does not sell a separate LED lighting fixture capable of being installed in a non-LED unit. Making such changes would likely impact the warranty.

Thank you for the question, and for your interest!
Ms. Samsung

Power Cool runs the compressor continuously for 2-1/2 hours. The amount of time it takes for the refrigerator to reach the desired temperature depends on a number of factors, including the frequency the door is opened during cooling and the temperature of the food stored inside.

Thank you for the question,
Ms. Samsung