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Most Recent Questions
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RF220NCTASR/AA ice maker not making much ice at all
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Questions with Most Recent Answers
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How to set ideal temperature settings for freezer and refrigerator
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RF220NCTASR/AA ice maker not making much ice at all
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I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
25.5 cu. ft. French Door Refrigerator

Customer Questions & Answers:
108 Questions
 | 
116 Answers
Overall Rating:
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Questions & Answers for samsung 25.5 cu. ft. French Door Refrigerator

Question

Height

Hi,
Why do you give dimensions with and without the hinge? Can I go without the hinge? I have my heart set on a refrigerator and I have custom cabinets so I am trying to figure out what to do.
Thank you,
Cheryl
asked 4 years, 4 months ago
CherylD
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Great question! The reason for the two sets of dimensions is that many standard cabinets that are above the refrigerator are only 12" deep, so do not extend all the way to the front of the refrigerator where the hinges are located. Even full-depth, 24" cabinets would sit behind the hinges of the RF267ABRS, which is 29.1" deep to the front of the refrigerator's case. It may be desirable for the refrigerator to be recessed so the hinges fall below the cabinet if the cut-out area is deeper than 24".

Please keep in mind that Samsung recommends leaving at least 1" above and behind, and 1/2" on each side of the RF267ABRS in order to provide adequate air circulation for the cooling system to work properly and most efficiently. Based on this recommendation, you should have at least 69-1/2" in height available behind the hinges in order to accommodate this model, or 71" if the refrigerator is to be recessed fully below the cabinets.

Thank you for your consideration!
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I purchase accessories for RF267ABRS refrigerator

Is there accessoreies or extra shelves you can order for refrigerator model rf237abrs?
asked 5 years ago
Anonymous
Moreno Valley Calif
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information on Samsung parts and availability, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does this refrig. come with casters? If not, can they be purchased as an accessory?

asked 4 years, 11 months ago
hoagiefoot
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Rolling wheels as other refrigerators. Pulls easily straight out and back.
answered 4 years, 11 months ago
BenThere
Indialantic,FL
0points
0out of 0found this answer helpful.
Question

samsumg rf267abrs NO ICE

Hi, After almost 2 months of using the samsumg rf267abrs, the unit does not dispense any ice, I try the test button, but still no ice is produced, water dispenser is ok.

Is there something wrong with this unit or some installation is missing?

Thanks>
asked 4 years, 7 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear you're having this issue. Please click the following link for troubleshooting tips and instructions to reset your icemaker. If this does not resolve the issue, you make want to submit an online service request at the bottom of the page, or call 800-SAMSUNG for additional assistance: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Need number for water filter for Samsung Refrigerator model #RF267ABRS. Would like to buy a few spare ones and unable to find them.

asked 4 years, 5 months ago
nursedeb42
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF267ABRS requires replacement water filter model #DA29-00003B, or the newer #DA29-00003G version, which are available for purchase through samsungparts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

Thank you,
Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to fix water leak under the cool select drawer

I have noticed that our refrigerator has been collecting water below the cool select drawer. I addition, it seems that water dispenser is slower than before even with a new filter. What causes the water to be collected below the cool select drawer? Model # is RF267ABRS
asked 4 years, 2 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Water pooling underneath the Cool Select Pantry Drawer could be caused by condensation or by a leaky component. Please click on this link to the Troubleshooting article on this topic to help determine the cause and resolve the issue: http://support-us.samsung.com/cyber...

Once the Troubleshooting Guide opens, click on Water And Ice > Water Is Leaking > Water Is Underneath The Vegetable Drawers (this applies to the Pantry Drawer, as well). After following the recommendations in the article, if your refrigerator requires service, please click on the link at the bottom of the Troubleshooting page, or call 800-SAMSUNG to speak with an agent who can help you.

Thank you,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

refrigerator ice maker makes a loud clicking noise about 10 times before it dumps ice. Does not fill up all the way. Have pushed reset button.

reset button does nothing. Frig used about 4 months a year. Warrantee over Dec. 09. Any suggestions
asked 3 years, 10 months ago
frew
Molokai HI
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RF267ABRS icemaker. I would suggest checking your water pressure to make sure it's within the recommended 20-125 psi; make sure the water valve is turned on all the way and the water lines are not bent or kinked in any way; and try replacing the water filter. If these suggestions do not resolve your issue, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who can help determine whether service is necessary, and what your options are.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I just replaced water filter and started to run water through the system when the water/ice dispencer quit working?

asked 3 years, 9 months ago
msgentry
Tallahassee, FL
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having issues with your RF267 ice and water dispenser. There are several factors that could effect the dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? Since the filter was just replaced, you may need to press the water dispenser lever for an extended period to bleed air from the lines.
- Is the water or ice function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Ice Off/Lock button for 3 seconds.
- Are the fridge and freezer set to the recommended 38°F and -2°F, respectively? If the temperatures are set too low, the water line could freeze.
- Check the wiring and water line connection under the left door hinge cover (see the User Manual: Removing/Reattaching Doors).

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The water dispenser on my fridge RF267ABRS dispenses water fast for about 1 sec, then just dribbles.

What is wrong? No kinks in the line, the temp set to the recommended setting.
asked 3 years, 9 months ago
CAWM
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. This inconsistent water flow may be the result of a partially clogged filter, air in the lines, or the water line connection may need to be checked. If the refrigerator was recently installed, or if the filter was just replaced, it is likely there is air in the lines causing the issue. Try dispensing 3 or more gallons of water to bleed the air from the lines. If the problem persists, try checking the wiring and water line connections under the left door hinge cover. For instructions, please refer to page 13 of the User Manual.

To determine whether the filter is the culprit, try removing the cartridge temporarily. If the water flow is consistent without the filter installed, you'll need to replace the filter cartridge with a new one.

If none of these suggestions help you to resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice maker will not work

I cannot find a "test button" Should the arm be up or down
asked 3 years, 9 months ago
Buster1948
Lexington, Kentucky
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a variety of factors that can effect your icemaker's ability to make ice. I would suggest you visit the Troubleshooting Guide through the link below, then select "Water And Ice" ► "Ice" ► "Test the Icemaker/ Ice Maker Reset Button Location (Revised)": http://support-us.samsung.com/cyber...

The above article provides instructions for locating the reset button. If this does not resolve the issue, please read some of the other relevant articles in the Guide for additional suggestions related to checking the water supply and pressure, the water filter and making sure the set temperature is cold enough. Please make sure the icemaker has not been turned off by pressing the Ice Off button, as well.

In answer to your question regarding the feeler arm, it should be down if the level of ice is low, and should only be raised by the ice cubes as they accumulate in the bucket below it.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where is the seriel no. on the ref. RF 267ABRS

I find the model no. on the left side of the left door but I do not see a seriel no.
asked 3 years, 9 months ago
dorismc56
Arlington, Tx.
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Serial number is on the back of this refrigerator.
answered 3 years, 9 months ago
CJ8disappointed
North Carolina
0points
0out of 0found this answer helpful.
Question

what type of replacement water filter do I need for the RF267

asked 3 years, 9 months ago
krose
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF267 is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my ice maker quit working...any suggestions

asked 3 years, 9 months ago
davidarnold02
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please check the following to help determine why your RF267ABRS is not making ice:
- Is the temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off? The icemaker can be turned on or off by pressing the Ice Off button on the control panel. Make sure the Ice Off icon is not illuminated on the display.
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test/Reset button on the icemaker?

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is causing Ice to build up under "Cool select pantry"

asked 3 years, 9 months ago
spencerdw
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Water under the Cool Select Pantry can be the result of condensation or it can be an indication of a leak that may require service to repair. To help determine which it is, please follow the link below to open the Troubleshooting Guide, then select Water And Ice ► Water Is Leaking ► Water Is Underneath The Vegetable Drawers: http://support-us.samsung.com/cyber...

If service is necessary, please submit an online service request through the link provided, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can you clean under the rim of the glass shelves on this beautiful refrigerator?

I have had my appliance since June 09 and cannot find a way to clean the shelves. There is blood from meat between the glass frame and the glass shelf. Poor design.
asked 3 years, 9 months ago
Anonymous
Winchester, TN 37398
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having difficulty cleaning the shelves thoroughly. I would suggest soaking the shelves in warm soapy water, as necessary, to remove spills from between the glass shelves and frames.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What are the electrical amp requirements for RF267ABRS refrigerator? I need both the start up and running requirements.

asked 3 years, 8 months ago
jackcarp
Gresham, OR USA
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF267ABRS is rated for 115V, 60 Hz and 11.6 amps. While variations to the power consumption for start up and running cycles are not available, I can tell you that most Samsung refrigerators draw between 0.8 and 4.3 amps depending on exactly what cycle is active.

Thank you for your interest,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I did use an abrasive pad on my stainless steel refrigerator door. Is there anything I can do to minimize/buff out the scatches?

asked 3 years, 8 months ago
sosiu
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there's no easy solution for removing scratches from stainless steel, especially if the scratch is deep enough to change the contour of the surface. I would suggest polishing the unit with stainless cleaner, or try a little baby oil. To apply the baby oil, add a very small amount to a soft, lint-free cloth and rub into the stainless surface thoroughly. This will not only clean the stainless but will also help to resist fingerprints, though there's really no way to know if it will help conceal the scratches until you try; hopefully this will help.

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to replace a broken Hinge on the "vertical Hinged Section" for the spring closure. Model RF267ab

asked 3 years, 7 months ago
cyurick
17509
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of replacement parts for your RF267ABRS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

To remove/replace the hinged flap follow these steps:
1. Open the left side door.
2. Locate and remove the two screw covers on the center of the flap.
3. Remove both screws.
4. Pull up on the flap assembly to remove it from the door.
5. Disconnect the electrical connection.
6. Reverse the removal procedure for installation.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you turn the ice maker on?

asked 3 years, 7 months ago
KarenQuestions
Missouri City, TX 77459
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If you had turned the icemaker off by pressing the Ice Off button, then you can turn the icemaker back on by pressing the Ice Off button again.

If the icemaker still isn't producing ice, check the following:
- Is the Child Lock engaged? The control panel and dispenser will not work is the Child Lock is on.
- Is the icebucket pushed in all the way?
- Did you select an ice type or water function before trying to dispense?
- Did you press the Test/Reset button on the icemaker?

If the ice tray is not filling with water please check the following:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 6 oz glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 6 gallons of water from the dispenser since installing or replacing the filter?
- If all of the above options do not resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Having problems with ice maker, will not dispense ice, have had it for 2 1/2 years

We have checked every thing it says to check, can not locate a service center in Jackson, MS
asked 3 years, 7 months ago
Annha
Jackson, Mississippi
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having trouble with the ice dispenser on your RF267ABRS. Did you try the following suggestions already?
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 6 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off?
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test/Reset button on the icemaker?
- If there is ice in the bucket but it still will not dispense, try checking the connections of the wiring harnesses located under the left and right door hinge covers.
- If all of the above options do not resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please call 800-SAMSUNG to speak with an agent who can help you locate a service center in your area.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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