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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
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Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
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RF220NCTASR/AA ice maker not making much ice at all
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I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
25.5 cu. ft. French Door Refrigerator

Customer Questions & Answers:
108 Questions
 | 
116 Answers
Overall Rating:
4.035 out of 5
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(29 Reviews)29

Questions & Answers for samsung 25.5 cu. ft. French Door Refrigerator

Question

what type of replacement water filter do I need for the RF267

asked 3 years, 7 months ago
krose
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF267 is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What are the electrical amp requirements for RF267ABRS refrigerator? I need both the start up and running requirements.

asked 3 years, 6 months ago
jackcarp
Gresham, OR USA
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF267ABRS is rated for 115V, 60 Hz and 11.6 amps. While variations to the power consumption for start up and running cycles are not available, I can tell you that most Samsung refrigerators draw between 0.8 and 4.3 amps depending on exactly what cycle is active.

Thank you for your interest,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to replace a broken Hinge on the "vertical Hinged Section" for the spring closure. Model RF267ab

asked 3 years, 6 months ago
cyurick
17509
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of replacement parts for your RF267ABRS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

To remove/replace the hinged flap follow these steps:
1. Open the left side door.
2. Locate and remove the two screw covers on the center of the flap.
3. Remove both screws.
4. Pull up on the flap assembly to remove it from the door.
5. Disconnect the electrical connection.
6. Reverse the removal procedure for installation.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Having problems with ice maker, will not dispense ice, have had it for 2 1/2 years

We have checked every thing it says to check, can not locate a service center in Jackson, MS
asked 3 years, 5 months ago
Annha
Jackson, Mississippi
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having trouble with the ice dispenser on your RF267ABRS. Did you try the following suggestions already?
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 6 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off?
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test/Reset button on the icemaker?
- If there is ice in the bucket but it still will not dispense, try checking the connections of the wiring harnesses located under the left and right door hinge covers.
- If all of the above options do not resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please call 800-SAMSUNG to speak with an agent who can help you locate a service center in your area.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice Maker keeps making a constant popping noise

This started about 2 weeks ago....noise happens several times a day and it is NOT the typical sound of ice being dropped. Noise is driving me literally insane especially at night...and now it appears the ice maker is not working. I am a loyal Samsung customer but I shouldn't have to deal with this on a 2 year old refridgerator.
asked 3 years, 5 months ago
tcb329
Texas
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RF267ABRS. Please check your water connection and filter. It is not unusual for the icemaker to make noise when it tries to draw water but is unable to. If the filter is clogged, it may need to be replaced in fewer than 6 months. If the filter was recently replaced, be sure to bleed air from the line by dispensing 5-6 gallons of water. Please make sure the water valve is on, the lines aren't bent or kinked, and the filter is installed properly and locked in place.

For further assistance if these suggestions do not resolve the issue, please call 800-SAMSUNG to speak with an agent.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Our refridgerator is the french door model with ice maker and after a power outage the display reads 88 88. Is there a way to reset the electronics.

asked 3 years, 4 months ago
wbmack
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Power outages are sometimes accompanied by surges that can damage the refrigerator. If your RF267ABRS display has an error code, such as '88 88', displayed and is not responsive, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My RF267AB refrigerator is not making ice

My french door refrigerator was working pewrfectly, making ice as it should be for more than 2 years now. We had to be away for 3-4 months and when we got back the fridge did not make any more ice. I have tried everything mentioned in the manual. I made sure that the ice off function was not on. I reseted it. There is water coming out without problem. I wait 24 hrs, 12 hrs, 8 hrs, etc to press the ice dispenser and get some cubes out but nothing happens - no production of ice at all!
Please help! Can somebody guide me on what to do or could you send somebody to check it out?
Thanks in advance,
Ana Maria
asked 3 years, 4 months ago
amoracano
Houston, TX 77036
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RF267ABRS icemaker. Please make sure the ice bucket is pushed in all the way and locked in place. Try removing the water filter temporarily then press the Test button on the icemaker again. If the tray fills without a filter installed, then you should replace the filter with a new one. Another possible cause of the icemaker not working could be that the feeler arm is stuck in the "up" position, which would give a false indication to the icemaker that the bucket is full and to stop making ice.

If these suggestions do not help to resolve the issue, please call 800-SAMSUNG to speak with an agent who can help determine whether your refrigerator will require service.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do you clean the coils on a french door refrigator?

asked 3 years, 4 months ago
ky1girl
ky
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The cooling system on your RF267 is fully enclosed and does not need to be cleaned. Samsung does recommend dusting or vacuuming the air vents on the back of the refrigerator, however, to prevent them from becoming blocked.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I too have the water and ice under the coolselect / crisper / vegetable drawer

Just google this issue and see the consumer complaints. This is obviously a common defect in this fridge. Instead of giving a canned answer, can someone please report the solution to the problem? I don't want my tech trying things over a period of months only to not fix the problem. Obviously someone knows what goes bad / gets clogged or whatever. Please help me fix this problem.
asked 3 years, 4 months ago
FlightRisk
on 25.5 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry if it appears to you that the answer to questions regarding water pooling and/or freezing under the crisper drawers is canned. The fact is that there are a variety of possible causes, and if you can rule out water from condensation as a cause, then it's necessary for service to come have a look to figure out what unique set of circumstances is causing this to happen with your refrigerator. If you have not already done so, I would suggest wiping up the water in your RF267; if the water returns by the next day, then it's likely there is a leak somewhere. Scheduling service with a qualified technician will enable a proper diagnosis to be made. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Why is the water pressure reduced in my door dispenser?

When we first got this refrigerator the water actually splashed when hitting in the glass, now sometimes its just a trickle.
asked 3 years, 3 months ago
cinscrv
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At the recommended 20-125 psi water pressure, a 6 oz glass of water should dispense in about 10 seconds. If yours is slower than this, please check to make sure the water valve is turned on all the way and the lines are free of bends or kinks that could obstruct flow. Try bleeding air from the lines by dispensing 5-6 gallons of water. If, after air is removed, the water is still coming out slow, try removing the filter temporarily. If water dispenses faster without the filter, then you may need to replace the filter cartridge with a new one. Though the filter usually needs to be replaced after about 6 months, it may need to be replaced sooner depending on usage and water purity. If the pressure in your home has not changed, and the water used to come out faster than it does not, it is likely the filter is the culprit.

Thank you for the question,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have error codes reporting on my refridge 80 and 08 can you tell me what they are?

everything works on the fridge except I cannot change from ice to water
asked 3 years, 3 months ago
billbo8
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you have an error code displayed on your RF267ABRS. These codes are part of an internal diagnostic system that will help guide a qualified technician to identify the cause of an issue and find a solution. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Our freezer is freezing up. Where is the thermostat for the FREEZER?

asked 3 years, 3 months ago
Mechel
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having issues with your RF267ABRS. If frost is developing in your freezer, this could be the result of the drawer being left open for an extended period or not sealing properly. Please click on the following link then select "Troubleshooting ► Freezer ► Frost in the Freezer" for troubleshooting suggestions: http://support-us.samsung.com/cyber...

If the problem persists after reviewing this or other related articles in the troubleshooting guide, please use the link provided to request service. Samsung recommends having your refrigerator serviced by a qualified technician, if necessary, but for information and availability of parts or service manuals, please visit SamsungParts.com.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i reset my refrigerator ? my electric went off and it reset itself it went off again the next day and it won.t reset i unpluged it and waited

and i waited still nothing ??
asked 3 years, 3 months ago
carbella
belton tx 76513
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Power outages are sometimes accompanied by surges that can damage the refrigerator. If your RF267ABRS is not restarting automatically after an outage, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

oNE OF THE HINGE SHELF BRACKETS BROKE HOW CAN I GET A REPLACEMENT?

asked 3 years, 2 months ago
CHEFDAR924
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RF267ABRS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the product has a humming noise along with vibration while starting ?

asked 3 years, 2 months ago
arashardestani
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is water/ice building up under the cool select pantry drawer

asked 3 years, 2 months ago
lhrlhr
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If ice is forming under the Cool Select Pantry Drawer, it's possible that your refrigerator temperature is set either too high or too low. Please adjust the temperature to 38°F, if necessary. The water that is freezing may be the result of condensation or it may be an indication of a leak that may require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

how to reset filter light

I replaced the water filter and it says to press child lock but there isn't one on this! how can i reset light for filter needing to be changed?
asked 3 years, 1 month ago
leslie44
rochester ny
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Different models have different buttons that need to be pressed to reset the filter light. For the RF267ABRS, please press the Ice/Water button for 3 seconds to reset the light.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you remove the glass over the vegetable drawers for cleaning

asked 3 years, 1 month ago
jack12
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The shelf above the crisper drawers can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "Maintenance ► Cleaning the Refrigerator ► How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Cannot remove the Ice tray, the latch is releasing. What can be holding it?

asked 3 years, 1 month ago
dluns
Oklahoma
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the ice bucket in your RF267 appears to be stuck, try dispensing ice to remove any jammed cubes, then turn the icemaker off. If you are unable to jiggle it loose while pressing the release levers, please call 800-SAMSUNG to speak with an agent who can help determine whether service will be necessary.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I recently purchased this fridge from a friend and they say there were no red and blue clips to attach water line to door. Is this correct?

asked 3 years ago
ecstatic
northampton pa
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Many of the models now actually have the clips pre-installed in the water line connection hardware. If yours does not have a separate clip in the installation packet, then it's probably already attached. For further assistance, please call 800-SAMSUNG to speak with an agent.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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