There are a variety of factors that can effect your icemaker's ability to make ice. I would suggest you visit the Troubleshooting Guide through the link below, then select "Water And Ice" ► "Ice" ► "Test the Icemaker/ Ice Maker Reset Button Location (Revised)": http://support-us.samsung.com/cyber...
The above article provides instructions for locating the reset button. If this does not resolve the issue, please read some of the other relevant articles in the Guide for additional suggestions related to checking the water supply and pressure, the water filter and making sure the set temperature is cold enough. Please make sure the icemaker has not been turned off by pressing the Ice Off button, as well.
In answer to your question regarding the feeler arm, it should be down if the level of ice is low, and should only be raised by the ice cubes as they accumulate in the bucket below it.
answered 3 years, 8 months ago