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Most Recent Questions
Recent Question:
How do i determine why my ice maker is leaking water everywhere?
Recent Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Recent Question:
I need to know how to install the spring on the left door bracket that turns when the door is cloesd
Recent Question:
What is the replacement part number for the Cool Select Pantry Cover?
Questions with Most Recent Answers
Question:
How do i determine why my ice maker is leaking water everywhere?
Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
I need to know how to install the spring on the left door bracket that turns when the door is cloesd

Customer Questions & Answers for
samsung 25.5 cu. ft. French Door Refrigerator

Customer Questions & Answers:
108 Questions
 | 
116 Answers
Overall Rating:
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Questions & Answers for samsung 25.5 cu. ft. French Door Refrigerator

Question

Why is there a large quantity of water collecting under the bottom interior of the refrigerator under the cool select pantry?

this has happened since new, as the ice forms and will cause the pantry to stcik to it.
asked 3 years, 1 month ago
tj1mcd
lancaster, pa
on 25.5 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
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3 answers
Answers
answer 1
Just had the service guy come out today for a ice-maker issue and asked him about the 3 inches of solid ice under the cool select pantry. He said that it as a clog in the drainage something or other. Do all refrigerators look that cheap on the inside? The exterior looks solid, but what I saw made me have second thoughts about Samsung. Now I am looking to replace my ice-maker, but can't find the part number.
answered 1 year, 2 months ago
donnie45
Greenville, NC, USA
0points
0out of 0found this answer helpful.
answer 2
Have had the same problem twice in the last 8 months. Had service performed last May (8months ago) and was to resolve problem. Have the problem again and service rep says samsung does not know how to fix the problem. I will never buy a Samsun appliance again.
answered 2 years, 6 months ago
Painfull
Clarksville, TN 37043
+4points
5out of 6found this answer helpful.
answer 3
I'm sorry to hear you're having this issue. If ice is forming under the Cool Select Pantry Drawer, it's possible that your refrigerator temperature is set either too high or too low. Please adjust the temperature to 38°F, if necessary. The water that is freezing may be the result of condensation or it may be an indication of a leak that may require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
-3points
0out of 3found this answer helpful.
Question

I'm having this delivered tomorrow - how long before it will be cold enough in the freezer and frig for items from my last fridge?

asked 4 years, 11 months ago
pattiG
on 25.5 cu. ft. French Door Refrigerator
0points
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2 answers
Answers
answer 1
Though it's true that the Power Freeze and Power Cool options can help speed the rate of cooling, Samsung recommends allowing the system up to 24 hours from the time it's first plugged in to reach the set temperature. Please keep in mind that the variance between the set temperature and the room temperature may vary quite a bit from one home to the next.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
It has a power option to increase the cooling and with this option selected it took me about two hours for the freezer and refrigerator section to get to temperature.
answered 4 years, 8 months ago
BenThere
Indialantic,FL
0points
0out of 0found this answer helpful.
Question

Cleaning the shelf - RF267ABRS

I cannot figure out how to clean the bottom glass shelf on this fridge. Liquid has seeped through the edges and accumulated. The glass does not just intuitively pop out. Any suggestions?
asked 2 years, 11 months ago
Amge55
Michigan
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
There are 2 clips on the back corners that hold the glass in. Once removed the glass will come out.
answered 2 years, 10 months ago
1waytolooseweight
Raleigh, NC
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. The bottom shelf above the crisper drawers can be removed by following the instructions available in the Troubleshooting Guide. Please follow the link below to open the Guide, then select "Maintenance ► Cleaning the Refrigerator ► How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the color and material on the sides? HELP!!!

What is the material and color on the sides?
asked 4 years, 3 months ago
kimmi
Ohio
on 25.5 cu. ft. French Door Refrigerator
0points
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2 answers
Answers
answer 1
The color is black
answered 2 years, 8 months ago
webguy7095
0points
0out of 0found this answer helpful.
answer 2
The cabinet sides of the RF267ABRS are a textured metal material, painted gray in color.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Ice Maker is not working properly

For the past month the ice maker has been getting slower and making a knocking sound as it's working.
I recently pulled the device out, cleaned it, checked it and reinstalled, it is now trying to fill with water and get halfway through and a bell tone goes ding dong then shuts down again, is my ice maker toast or is there a quick repair or cleaning technique needed.
asked 2 years, 11 months ago
WJEnnis
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
The water filtration system should have a new filter put onto it. I have noticed several months ago that the Samsung replacement filters being sold at Lowes had the same replacement part number I had been using in the past, but they seemed to choke the system, slowing down the flow of water. I replaced the filter again and the issue went away, so try replacing your filter and se if it solves the problem, if not, you may need to contact a repair man. Hope this helps!
answered 2 years, 10 months ago
Alvey
Grovetown, GA
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having an issue with your icemaker. If you've recently replaced the filter, please try dispensing 5-6 gallons of water to bleed air from the lines. If the filter has been installed for a while, consider replacing it since a clogged or partially clogged filter can hinder water flow to the icemaker, then bleed the air from the lines. Press the Test button on the side of the icemaker. If the tray still won't fill with water, your icemaker may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I am looking into buying a used samsung Fridge, model #RF267ABRS, can you tell me what it might be worth?

asked 2 years, 6 months ago
hezy
beaverton
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I wouldn't buy it.
answered 2 years, 3 months ago
bcarp
Oregon
+1point
1out of 1found this answer helpful.
answer 2
Thanks for the question. I would suggest checking more recent comparable units to try to "value" this model, and it may also help to contact retailers in your area to determine the current pricing. Click here to view the more recent RF267AERS, then click on the Shop button to find retailers near you: http://www.samsung.com/us/appliance...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

fridge operation problem

I have a model Model RF267ABRS French door fridge.

We have had this problem, since it was new, 7-08, but it has gotten worse.

It collects an excessive amount of water under the Cool Select Pantry Drawer. We have to remove the drawer monthly and mop up the water with a towel. It completely soaks a large towel.
If we don't do this regularly we have water on the floor.

Please help.
asked 2 years, 9 months ago
1968cougar
seattle, wa
on 25.5 cu. ft. French Door Refrigerator
+1point
1out of 1found this question helpful.
Answer this Question
2 answers
Answers
answer 1
There's a crack in your water dispenser. It needs to be replaced.
answered 2 years, 8 months ago
webguy7095
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. It's not unusual for a small amount of water to collect on occasion as a result of condensation, but if you have a significant amount accumulating regularly, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

See below

I have a Samsung 26 cuft Refrig model # 267ABRS. It is leaking water from somewhere in the top, I believe from the ice maker and is coming out the bottom portion of the frig. Then running down the front side of the freezer to the floor. Is there a simply fix?
asked 4 years, 6 months ago
ddennist
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry to hear you're having this issue. There are several possible causes of the leaks. I would suggest you fill out an online service request for your product by clicking here: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can stainless steel handles be placed on this model?

A salesman told us that the only Samsung model with stainless handles was model RFG297AA. Is that correct?
asked 4 years, 11 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
0points
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1 answer
Answers
answer 1
There are currently a number of models with stainless steel handles, including the RF267AERS, which replaced the earlier RF267ABRS which did not have stainless handles. Thanks for the question!

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When would I need to reset my ice maker?

asked 4 years, 9 months ago
leggersp
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
If your icemaker is not working properly or not making enough ice, you can try to reset it. There is no need to reset it if it's working properly.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

does the icemaker automatically stop making ice when the bucket is full or do I have to manually have to push the ice off button to stop the icemaker

asked 4 years, 9 months ago
dons
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Yes, the ice maker does automatically stop when the bucket is full.
answered 4 years, 9 months ago
slurpie
0points
0out of 0found this answer helpful.
Question

What is the difference between the RF267AERS and the RF267ABRS?

asked 4 years, 6 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The RF267AERS is the recently upgraded version of the RF267ABRS. It has all of the same great features as the previous model, with a few improvements: LED lighting, increased energy efficiency, updated handles to match other Samsung kitchen appliances, and a new track on the upper freezer drawer to allow the drawer to extend fully. Some of the features that have been so positively received in the past that have not changed include the great use of space, beautiful design and Twin Cooling™ system which keeps food fresher longer and reduces odor transfer between refrigerator and freezer.

It's also worth noting that both of these models are part of Samsung's award-winning line up of refrigerators that have been recognized by JD Power & Associates with the Overall Customer Satisfaction Award for five consecutive years now: 2005, 2006, 2007, 2008 and 2009.
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What are the minimum clearances for the top and EACH side?

Previous answers state 1-2 inches. Is that per side or total space for both sides?

I have an opening of 35 3/4 inch wide. The unit width is 35 3/4. I can remove the drywall from on side which will leave appox 1/4 inch on each side. Is that sufficient? I can provide 1-2 inches back clearance and 1-2 inches top clearance. Thanks
asked 4 years, 4 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Samsung recommends 1" of clearance on each side of the RF267ABRS; less than that may impact the performance and efficiency of the cooling system.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I know if my aqua pure plus water filter is working?

I have replaced my water filter in my refrigerators and the water still taste unfiltered. For the past month and a half the filtration system has not been working. I have taken the filter out several times after drawing several glasses of water to ensure water was flowing through the filter. Unfortunately, the filter was dry each and every time. What can I do to fix this problem?
asked 3 years, 11 months ago
raww3030
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Please check to make sure that the filter lock indicator lines are lined up when you install the filter. If the filter is not locked into place properly, water will not flow through the filter. If the filter lock indicator is lined up and water is not flowing through it, your refrigerator may require service. Please contact 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Our water and ice continue to taste bad

We bought our refrigerator a couple of months ago and followed all of the procedures for the ice and water dispensers. Our water still has a very metallic taste to it which is different and worse than regular tap water. We tried replacing the filter and still have the bad taste. We must have flushed several gallons through the system and still have horrible taste. Please help!
asked 4 years, 2 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Since the water filter is the only part of the refrigerator which could have an impact on the taste of your water and ice, it's likely that the taste is either being effected by something outside of the refrigerator (such as the pipes or water lines leading to it), or the filters themselves. I would suggest removing the filter temporarily, and tasting the water after running a gallon or so through without the filter. If the "metallic" taste remains, then it is likely coming from your pipes. If you prefer the taste of the water without the filter, then you could choose to use the refrigerator without the water filter cartridge installed. However, it's important to note that Samsung recommends using either an external filtration system or the refrigerator's water filter to avoid problems that could result from the debris and minerals from unfiltered water clogging the water lines in the refrigerator.

Thank you,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

RF267ABRS LED Lighting Upgrade - Possible?

Is it possible to upgrade to the LED lighting system? I currently have the RF267ABRS fridge and wanted to know if I could purchase the LED lighting from the RF267AERS or any other compatible model. The light assembly is the same shape & size (shown in the pics below). Just wanted to know if the power supplied in the older lighting is capable to power the LED unit. Thanks!
Image(s)
User submitted image
User submitted image
asked 4 years, 2 months ago
MrTim
on 25.5 cu. ft. French Door Refrigerator
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Answers
answer 1
LED lighting has become very popular, and many customers do prefer it due to both its appearance and its energy efficiency, which is why Samsung has come out with new models that include this feature, like the RF267AERS. Unfortunately, the RF267ABRS cannot be retrofitted with LED lighting, and Samsung does not sell a separate LED lighting fixture capable of being installed in a non-LED unit. Making such changes would likely impact the warranty.

Thank you for the question, and for your interest!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how long should it take for the power cool to reach the desired temperature?

I just set the desired temperature to 34, but it still shows 38 after almost an hour. This is supposed to be a power cool?
asked 4 years, 2 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
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answer 1
Power Cool runs the compressor continuously for 2-1/2 hours. The amount of time it takes for the refrigerator to reach the desired temperature depends on a number of factors, including the frequency the door is opened during cooling and the temperature of the food stored inside.

Thank you for the question,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How many AMPs does this unit draw?

How much amperage does this unit dray when starting. I need this info for the purpose of sizing an external power source.
asked 3 years, 11 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
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Answers
answer 1
The RF267ABRS is rated for AC115V 60Hz 11.6 Amps.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice maker will not work

I cannot find a "test button" Should the arm be up or down
asked 3 years, 6 months ago
Buster1948
Lexington, Kentucky
on 25.5 cu. ft. French Door Refrigerator
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answer 1
There are a variety of factors that can effect your icemaker's ability to make ice. I would suggest you visit the Troubleshooting Guide through the link below, then select "Water And Ice" ► "Ice" ► "Test the Icemaker/ Ice Maker Reset Button Location (Revised)": http://support-us.samsung.com/cyber...

The above article provides instructions for locating the reset button. If this does not resolve the issue, please read some of the other relevant articles in the Guide for additional suggestions related to checking the water supply and pressure, the water filter and making sure the set temperature is cold enough. Please make sure the icemaker has not been turned off by pressing the Ice Off button, as well.

In answer to your question regarding the feeler arm, it should be down if the level of ice is low, and should only be raised by the ice cubes as they accumulate in the bucket below it.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The water dispenser on my fridge RF267ABRS dispenses water fast for about 1 sec, then just dribbles.

What is wrong? No kinks in the line, the temp set to the recommended setting.
asked 3 years, 6 months ago
CAWM
on 25.5 cu. ft. French Door Refrigerator
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1 answer
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answer 1
I'm sorry to hear you're having this issue. This inconsistent water flow may be the result of a partially clogged filter, air in the lines, or the water line connection may need to be checked. If the refrigerator was recently installed, or if the filter was just replaced, it is likely there is air in the lines causing the issue. Try dispensing 3 or more gallons of water to bleed the air from the lines. If the problem persists, try checking the wiring and water line connections under the left door hinge cover. For instructions, please refer to page 13 of the User Manual.

To determine whether the filter is the culprit, try removing the cartridge temporarily. If the water flow is consistent without the filter installed, you'll need to replace the filter cartridge with a new one.

If none of these suggestions help you to resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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