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Most Recent Questions
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RF220NCTASR/AA ice maker not making much ice at all
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Questions with Most Recent Answers
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How to set ideal temperature settings for freezer and refrigerator
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RF220NCTASR/AA ice maker not making much ice at all
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I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
25.5 cu. ft. French Door Refrigerator

Customer Questions & Answers:
39 Questions
 | 
39 Answers
Overall Rating:
4.1 out of 5
4.1
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(10 Reviews)10

Questions & Answers for samsung 25.5 cu. ft. French Door Refrigerator

Question

Ice Maker Connection Door won't stop opening and closing

asked 2 years, 8 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please check the dispenser lever to make sure it isn't stuck in the depressed position, and try selecting the water function or activating the Child Lock option on the control panel to deactivate the dispenser. If the problem persists, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

RF26VADBP - Temperature display, how to keep it on?

Wondering if there is away to keep the "current" temperature displaying on my RF26VADBP refrigerator... if I change the setting it shows the target temperature, displays current reading, and then turns off.
asked 4 years, 10 months ago
Turbo
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The control panel on the RF26VABBP is not designed to keep the current temperature setting displayed, and the display cannot be changed to perform differently. Thank you for the question.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Correct water filter for Samsung RF267ABBP

The internet is providing a little conflicting information as to what is the correct replacement filter for the RF267ABBP. Some say the filter DA29-00003b has been replaced by a filter with a similar model no. DA29-00003G. Can you clarify?
asked 4 years, 7 months ago
Anonymous
WA state
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'll be happy to clarify: the DA29-00003B and DA29-00003G are actually the same filter; the latter is an updated version.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the depth of the refrigerator without the doors?

asked 4 years, 4 months ago
murphy
SF Bay Area
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The depth of the RF267ABBP without the doors is 29-1/8". If you're checking the depth in order to determine whether it will fit through a narrow doorway, for example, please allow an addition 1/2" or so for the power cord and water lines which are attached to the back of the refrigerator.

Thank you,
- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

the ice maker in my frig fills up so much it causes it to unlatch from the housing and inoperable from the door, i've already had the icemaker replac

we are not big ice users
asked 4 years, 3 months ago
gonzogirl
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RF267ABBP. Please follow the link below for instructions to check the "arm" on your icemaker. If the arm is not moving freely, it may not be triggering the icemaker to stop producing ice when it's full.

FAQ link: http://ars.samsung.com/customer/usa...

If the arm does not move freely and your refrigerator requires service, please submit an online request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request: http://www.samsung.com/us/support/o...

Another temporary solution is to turn the icemaker off manually by pressing the Ice Off button (lower right) on the control panel, at least until you are able to rectify the problem.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How many watts does this refrigerator require for startup and normal operation

I'm trying to size an emergency generator to use in a power out situation. One of the appliances I want to run is my new Samsung refrigerator.
asked 4 years, 3 months ago
makakilo
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF267ABBP uses 120 volts, 11.6 Amps which is approximately 1400 watts. In a normal household environment the refrigerator requires a 15 amp circuit. With that being said, the generator should be 1800 watts.

Thanks for the question!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Refrigerator leaking water

When we returned after an extended trip there was a large blob of ice in the end of the ice maker.
It has been leaking water out the bottom which has gotten under the laminate flooring basically
destroying it. I cleared the ice, however it does not make ice and is still leaking.
asked 3 years, 8 months ago
mooneyjohn
Horton, MI
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RF267ABBP. I can't tell you exactly what caused the block of ice to form - a power outage or lack of use over an extended period of time, perhaps. Samsung recommends turning the icemaker and water supply off during long periods of inactivity.

First, I would suggest turning the water valve and icemaker off until you're able to remove the block of ice. If necessary, remove the icebucket and run warm water over the block of ice until it's defrosted, and wipe up any pooled water in the icemaker area and the refrigerator. Turn the water valve and icemaker back on, and press the test button on the side of the icemaker. This should cause the ice tray to rotate and dump any ice from the tray, then refill with water. If it successfully dumps the ice from the tray but does not fill with water, you may need to replace the filter which could have become clogged over time. Make sure the filter is installed correctly and bleed air from the lines by dispensing up to 6 gallons of water. Press the test button again.

If the tray did not rotate to dump ice when you pressed the test button, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

If, after wiping up the water around the refrigerator, you continue to detect a leak, please follow this link to open the Troubleshooting Guide, then select Water And Ice ► Water Is Leaking for help determining the source of the leak: http://support-us.samsung.com/cyber...

If you are unable to resolve the issue based on the suggestions offered, please use the service request link above or call 800-SAMSUNG for assistance.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What would cause water to pool under the deli tray, even to freeze?

asked 3 years, 6 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Water under the deli tray can be the result of condensation or it can be an indication of a leak that may require service to repair. To help determine which it is, please follow the link below to open the Troubleshooting Guide, then select Water And Ice ► Water Is Leaking ► Water Is Underneath The Vegetable Drawers: http://support-us.samsung.com/cyber...

If service is necessary, please submit an online service request through the link provided, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I disable the ice sensor in order to have continuous ice production

I would like to use the ice off feature to manage ice production
asked 3 years, 5 months ago
biggeorge10
37327
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. I would not recommend disabling any of the sensors in your refrigerator since this could impact your warranty. The only built-in "sensor" that manages ice production is the feeler arm that hangs down from the icemaker to prevent the ice bucket from overfilling. The sensors in the icemaker itself regulate the amount of water in the tray, which is important to prevent the trays from overflowing, or underfilling.

If your goal is to use the Ice Off button to limit ice production, go ahead and do so. If you're trying to increase ice production, I would suggest lowering your freezer temperature, reducing the frequency of opening the ice bucket, and activating the Power Freeze button periodically. In addition, dispensing cubes through the door dispenser will cause the auger in the bucket to move ice forward so it doesn't pile up under the feeler arm.

I hope this helps!
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

rf267abbp french door fridge

when door is closed unit makes loud noise
asked 3 years, 5 months ago
karbill70443
independence, la
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Operation ► Refrigerator ► Unusual Noises": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The icemaker stopped making ice. No one adjusted anything, it just stopped making ice.

Water filter is not expired, and water comes out of the water dispenser, but no ice is made. Can you tell me what the problem might be?
asked 3 years, 5 months ago
mitzimae
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several factors that can effect the ability of your RF267 icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off on the control panel?
- Is the ice bin inserted correctly and locked in place?
- Is the feeler arm that hangs down from the icemaker stuck in the "up" position? This would indicate to the icemaker that the bin is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test/Reset button on the side of the icemaker?
- If all of the above options do not resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the ice in my icemaker bin clump together?

I have a RF267ABBP refrigerator. It makes a lot of ice, but it tends to clump together and forms large balls of ice in the bin. After a couple of days I have to turn the icemaker off and dump the bin otherwise I can't get the bin out of the icemaker.
asked 3 years, 4 months ago
Navybiker
Taft, Tx
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. It's not unusual for ice cubes to clump together in the ice bin when they are left sitting in the bin for too long. To help prevent this from happening, dispense ice regularly and shake the bin to move the cubes around.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice clumping together-More Info on the problem

Perhaps I didn't provide enough info. The ice is not just clumping together...it is forming large balls of ice that prevent the icemaker from working. In just a couple of days a clump forms that are so large I cannot remove the ice bin. It is annoying. I have to take a hair dryer to it to melt enough ice that I can get the thing out. This is NOT normal, and if it is considered normal, Samsung has a lot of work to do.
asked 3 years, 4 months ago
Navybiker
Taft, Tx
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for providing more information. Please try resetting the icemaker by pressing the Test button on the side. This should adjust the water level in the tray if necessary so the ice harvests as separate cubes. If the tray had been overfilling, this could cause the ice to drop in clumps. If the ice is already dropping as cubes but then forms into balls once inside the bucket, then it's either being left sitting for too long or the temperature is not cold enough or there is warm air entering from the outside. Please check the temperature: Samsung recommends setting the freezer of the RF267ABBP to -2ºF or lower. Next, make sure the ice bucket is fully inserted, and make sure the doors are closing properly and the flap to the ice chute is not stuck open, which can happen if too much crushed ice accumulates at the opening. If these suggestions do not resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What are suggestions for troubleshooting inoperable ice maker

have replaced filter which helped for two weeks
Checked water and power lines
asked 3 years, 1 month ago
bhsgrad
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's difficult to determine from the information provided what issue you're having with the icemaker in your RF267ABBP. Is the ice tray filling with water but not freezing, harvesting or dispensing, or is the water not getting to the tray at all? Please review the list below for ideas.

- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I change the serial number registered

When I was registering this product, the serial number was not entered correctly. I don't see any way to correct it
asked 3 years ago
Dchika
Fairfax, VA
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I lock the temperature without locking the entire control panel? It is too easy to adjust the temperature to the fridge or freezer by mistake.

Samsung French Door Fridge Model #RF268ABBP
asked 3 years ago
gbiaden
Arkansas
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The only way to lock the temperature controls is to activate the Child Lock, which also locks other control panel functions.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the snapping noise in my freezer compartment?

My french door refridgerator is about 2 years old and has been working fine until recently. Ice production has slowed and there is a snapping noise in the freezer every 1/2 hour or during the ice making cycle. It sounds like a gear is missing a tooth or something. Can you help me. We still get ice it has just slowed down a bit.
asked 3 years ago
LenEller
Port St Lucie, Florida
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RF267ABBP. If water flow to your icemaker is restricted in some way, it could effect ice production and could also cause the icemaker to make a noise as though it's trying to draw water. Please make sure the water supply valve is turned on all the way, the hoses are not bent or kinked and the filter is installed correctly. If the filter has not been changed in a while, it may be clogged or partially clogged and could benefit from being changed. Try removing the filter temporarily. If the noise goes away and production increases, then the filter was the likely culprit and should be replaced. While the filters are designed to last about 6 months, it may be necessary to replace them sooner in homes with higher-than-average water consumption or a high level impurities in the water supply. It's important to replace the filter as needed to prevent mineral deposits or debris from damaging the water lines.

Once the filter is reinstalled or replaced, bleed air from the lines by dispensing 5-6 gallons of water, then press the Test button on the side of the icemaker which should cause the tray to rotate then fill with water. If the problem persists, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We are having a rotten egg smell from our water dispenser, we have changed the filter but it did not help.

We do not have this problem at any other faucet.
asked 3 years ago
carolinatarheels
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the water from the dispenser has an odor. Please try dispensing 5-6 gallons of water to flush the system. The smell should dissipate over time.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I turn my ice maker from off to ON

asked 2 years, 11 months ago
Bobby1336
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn the icemaker in your RF267ABBP on, press the Ice Off button so the icon on the control panel is no longer illuminated.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Puddling of water

under the CoolSelect Pantry. We have to mop out the water that collects under it at least once a month.What causes the water to collect there?
asked 2 years, 11 months ago
jimbob3710
on 25.5 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The water that is collecting may be the result of condensation or it could be an indication of a leak that would require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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