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Most Recent Questions
Recent Question:
Our freezer light doen not go on when we open the drawer.
Recent Question:
How do i determine why my ice maker is leaking water everywhere?
Recent Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
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I need to know how to install the spring on the left door bracket that turns when the door is cloesd
Questions with Most Recent Answers
Question:
Our freezer light doen not go on when we open the drawer.
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How do i determine why my ice maker is leaking water everywhere?
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Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
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How to set ideal temperature settings for freezer and refrigerator

Customer Questions & Answers for
samsung 25.5 cu. ft. French Door Refrigerator

Customer Questions & Answers:
39 Questions
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39 Answers
Overall Rating:
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Questions & Answers for samsung 25.5 cu. ft. French Door Refrigerator

Question

Ice Maker Connection Door won't stop opening and closing

asked 2 years, 7 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. Please check the dispenser lever to make sure it isn't stuck in the depressed position, and try selecting the water function or activating the Child Lock option on the control panel to deactivate the dispenser. If the problem persists, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

Correct water filter for Samsung RF267ABBP

The internet is providing a little conflicting information as to what is the correct replacement filter for the RF267ABBP. Some say the filter DA29-00003b has been replaced by a filter with a similar model no. DA29-00003G. Can you clarify?
asked 4 years, 6 months ago
Anonymous
WA state
on 25.5 cu. ft. French Door Refrigerator
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answer 1
I'll be happy to clarify: the DA29-00003B and DA29-00003G are actually the same filter; the latter is an updated version.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
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Question

RF268ABBP Interior LED lighting?

Does the black 26" RF268ABBP have interior LED tower lighting?
asked 4 years, 4 months ago
svdbygrce
Tulsa, OK
on 25.5 cu. ft. French Door Refrigerator
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answer 1
The RF268ABBP is actually 26 cubic feet capacity and 35-3/4" wide. The LED lighting is not "tower lighting", but rather is located on the ceiling of the refrigerator. The freezer is lit by one 60-watt bulb.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

How many watts does this refrigerator require for startup and normal operation

I'm trying to size an emergency generator to use in a power out situation. One of the appliances I want to run is my new Samsung refrigerator.
asked 4 years, 2 months ago
makakilo
on 25.5 cu. ft. French Door Refrigerator
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answer 1
The RF267ABBP uses 120 volts, 11.6 Amps which is approximately 1400 watts. In a normal household environment the refrigerator requires a 15 amp circuit. With that being said, the generator should be 1800 watts.

Thanks for the question!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How do I keep mildew from growing inside the Ice chute and on the outside clear Ice tunnel?

I keep getting mildew in the Ice chute inside the refrigerator and a pink mildew on the outside Ice dispenser tunnel. Is this normal? What do you recommend to prevent this? Is there a recommended cleaning solution to keep this from happening?
asked 4 years, 1 month ago
Darrin
Texas
on 25.5 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're experiencing this. I would suggest cleaning those areas regularly with a mild detergent, then wiping with a soft, dry cloth. Regular cleaning should help to keep your ice chute and dispenser area germ-free, which should also prevent mold and mildew from being introduced.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

should the display always show the temperature on my refrigerator?

asked 4 years, 9 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
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answer 1
When not being used to change the temperature settings, the digital display will turn off. It should turn back on when you press the buttons on the control panel again.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

While we love the refrigerator, the ice maker does not produce enough ice and we always run out.

Is there an upgraded ice maker or a secret change we need to make? Please let me know.
asked 3 years, 5 months ago
jtsavage
Valencia, California
on 25.5 cu. ft. French Door Refrigerator
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answer 1
Thank you for the question. There is no "upgrade" available for the RF267ABBP icemaker, and no secret to improving ice production. There are, however, several factors you can check which can help to optimize ice production.

First, make sure the freezer temperature is cold enough. The recommended temperature is between -2°F and -4°F, but can be set even colder. To speed up ice production you can also use the Power Freeze option on the control panel, and remember that each time the ice bucket is removed, the temperature in the icemaking area rises which will effect production. Next, make sure the supplied water pressure is 20~125 psi, and try resetting the icemaker by pressing the test button as shown on page 25 of the User Manual, which can be downloaded as a pdf file from this website. Since a clogged or partially clogged water filter can effect the speed at which the ice tray is filled, it may help to change the filter, as well.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

What would cause water to pool under the deli tray, even to freeze?

asked 3 years, 5 months ago
Anonymous
on 25.5 cu. ft. French Door Refrigerator
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answer 1
Water under the deli tray can be the result of condensation or it can be an indication of a leak that may require service to repair. To help determine which it is, please follow the link below to open the Troubleshooting Guide, then select Water And Ice ► Water Is Leaking ► Water Is Underneath The Vegetable Drawers: http://support-us.samsung.com/cyber...

If service is necessary, please submit an online service request through the link provided, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

RF26VADBP - Temperature display, how to keep it on?

Wondering if there is away to keep the "current" temperature displaying on my RF26VADBP refrigerator... if I change the setting it shows the target temperature, displays current reading, and then turns off.
asked 4 years, 9 months ago
Turbo
on 25.5 cu. ft. French Door Refrigerator
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answer 1
The control panel on the RF26VABBP is not designed to keep the current temperature setting displayed, and the display cannot be changed to perform differently. Thank you for the question.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

What is the depth of the refrigerator without the doors?

asked 4 years, 3 months ago
murphy
SF Bay Area
on 25.5 cu. ft. French Door Refrigerator
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answer 1
The depth of the RF267ABBP without the doors is 29-1/8". If you're checking the depth in order to determine whether it will fit through a narrow doorway, for example, please allow an addition 1/2" or so for the power cord and water lines which are attached to the back of the refrigerator.

Thank you,
- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
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Question

How do I improve the performance of the icemaker

The water dispenser in the door works. The icemaker works slowly and produces little ice. Is there an adjustment I can make? Do I need to remove the collector tray and clean the hose? Are there instructions for doing this?
asked 3 years, 4 months ago
robertf1
Columbus, OH
on 25.5 cu. ft. French Door Refrigerator
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answer 1
The RF267ABBP should produce approximately 100 cubes per day under ideal conditions, though production may vary depending on freezer compartment temperature, room temperature, number of door openings and other factors. If yours is making less than this, there are several things that could be contributing. I would suggest checking the following:
- The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the freezer temperature is set higher than this, it could effect ice production. If the refrigerator is too cold, the water lines could freeze.
- Is something pressing against the lever that detects when the ice bin is full? The icemaker will not produce ice if it detects a full bin.
- Did you initialize the icemaker and have you tried pressing the icemaker test button, as shown on page 25 of the User Manual?
- Have you replaced your water filter recently? A clogged or partially clogged filter can slow water flow and effect ice production. After replacing the filter, be sure to dispense up to 6 gallons of water to bleed air from the lines.
- Is your home's water pressure sufficient? In order for the ice maker to operate properly, water pressure of 20~125 psi is
required. Under normal conditions, a 6 oz glass can be filled in about 10 seconds. If the Refrigerator is installed in an area with low water pressure (below 20psi), you may be able to install a booster pump to compensate for the low pressure.
- The Power Freeze feature can help increase ice production by running the compressor for an extended period of time.

Samsung does not recommend disassembline the icemaker yourself, and it should not be necessary to clean the lines as long as use and replace the water filter regularly.

I hope these suggestions help to increase your ice production.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

How do I turn my ice maker from off to ON

asked 2 years, 10 months ago
Bobby1336
on 25.5 cu. ft. French Door Refrigerator
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answer 1
To turn the icemaker in your RF267ABBP on, press the Ice Off button so the icon on the control panel is no longer illuminated.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

Puddling of water

under the CoolSelect Pantry. We have to mop out the water that collects under it at least once a month.What causes the water to collect there?
asked 2 years, 10 months ago
jimbob3710
on 25.5 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. The water that is collecting may be the result of condensation or it could be an indication of a leak that would require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

rf267abbp french door fridge

when door is closed unit makes loud noise
asked 3 years, 4 months ago
karbill70443
independence, la
on 25.5 cu. ft. French Door Refrigerator
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answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Operation ► Refrigerator ► Unusual Noises": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

What is causing water leak in bottom corners of refrigerator

Water is leaking from both lower front corners of the refrigerator. Ice is forming under the cool select bin. Is the ice causing the water to leak from the refrigerator?
asked 2 years, 10 months ago
DougD
Olather Kansas
on 25.5 cu. ft. French Door Refrigerator
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answer 1
I'm sorry to hear you're having this issue. If ice is forming under the Cool Select Pantry Drawer, it's possible that your refrigerator temperature is set either too high or too low. Please adjust the temperature to 38°F, if necessary. The water that is freezing may be the result of condensation or it could be an indication of a leak that would require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

The icemaker stopped making ice. No one adjusted anything, it just stopped making ice.

Water filter is not expired, and water comes out of the water dispenser, but no ice is made. Can you tell me what the problem might be?
asked 3 years, 4 months ago
mitzimae
on 25.5 cu. ft. French Door Refrigerator
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answer 1
There are several factors that can effect the ability of your RF267 icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off on the control panel?
- Is the ice bin inserted correctly and locked in place?
- Is the feeler arm that hangs down from the icemaker stuck in the "up" position? This would indicate to the icemaker that the bin is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test/Reset button on the side of the icemaker?
- If all of the above options do not resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Ice clumping together-More Info on the problem

Perhaps I didn't provide enough info. The ice is not just clumping together...it is forming large balls of ice that prevent the icemaker from working. In just a couple of days a clump forms that are so large I cannot remove the ice bin. It is annoying. I have to take a hair dryer to it to melt enough ice that I can get the thing out. This is NOT normal, and if it is considered normal, Samsung has a lot of work to do.
asked 3 years, 3 months ago
Navybiker
Taft, Tx
on 25.5 cu. ft. French Door Refrigerator
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answer 1
Thanks for providing more information. Please try resetting the icemaker by pressing the Test button on the side. This should adjust the water level in the tray if necessary so the ice harvests as separate cubes. If the tray had been overfilling, this could cause the ice to drop in clumps. If the ice is already dropping as cubes but then forms into balls once inside the bucket, then it's either being left sitting for too long or the temperature is not cold enough or there is warm air entering from the outside. Please check the temperature: Samsung recommends setting the freezer of the RF267ABBP to -2ºF or lower. Next, make sure the ice bucket is fully inserted, and make sure the doors are closing properly and the flap to the ice chute is not stuck open, which can happen if too much crushed ice accumulates at the opening. If these suggestions do not resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

There is an excessive amount of frost building up in my bottom freezer. I had the temp set at -2/38. What's causing the frost?

asked 3 years, 3 months ago
jrhino
Hendersonville, NC 28739
on 25.5 cu. ft. French Door Refrigerator
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answer 1
Frost in the freezer results from the moisture in warmer air condensing on the cold surfaces in the freezer. While a small amount can be normal if the freezer drawer is opened frequently and in very warm, humid environments, excessive frost can be caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

How old is this refrigerator and does it still have a warranty?

Model #RF267ABBP
Ser# 080842BQ300084
asked 2 years, 8 months ago
Bob5237
Fort Worth, Texas
on 25.5 cu. ft. French Door Refrigerator
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answer 1
For questions regarding warranties on particular items, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

The left door will not self-close. Any suggestions?

asked 2 years, 8 months ago
jtsavage
Valencia, California
on 25.5 cu. ft. French Door Refrigerator
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answer 1
Thanks for the question. In order for the doors to "self-close", it's important that your RF267ABBP be properly leveled side to side. Samsung refrigerators are designed to lean back slightly in order to help the doors close more easily, and once they are within range of the "seal tight" hooks at the top of the refrigerator, they should pull closed the rest of the way. If necessary, adjusting the leveling legs to raise the front of the refrigerator can help the doors to close on their own.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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