Looking for Answers about samsung 25.5 cu. ft. French Door Refrigerator?

Thank you for the question, and for choosing Samsung. The clearance recommendations are intended to optimize the refrigerator's performance and efficiency. Providing less than the recommended clearance could impact the performance of the cooling system and increase energy consumption.

- Ms. Samsung

If your ice is wet, lower the temperature 2°. Check the freezer door seal for rips, tears, and deformities. Make sure your freezer door is closed properly. The freezer door rollers may not be indexed properly. To reindex the freezer door rollers, open the freezer drawer about 8" amd then slam it closed. This action will ensure the door rolloers are properly indexed.

If the suggestions above do not solve the issue, it may be a good idea to have a technician look at your refrigerator. To initiate the service process click the following link, or cut and paste it in your browser: http://www.samsung.com/us/support/o...

Yes, the RF266AERS has an internal water dispenser on the left wall of the refrigerator compartment.

Thanks for your interest!
Ms. Samsung

The slide-out shelf from the RF267 does fit the RF263 and RF266 models, and the part number is DA90-04915A. Please visit SamsungParts.com or call 800-627-4368 to speak with an agent for pricing and availability. I would recommend confirming this part number with them, as well, prior to placing the order.

- Ms. Samsung

I'm sorry to hear you're having this problem. Please click on the link below for detailed Troubleshooting tips on how to reset the icemaker, along with other articles to help resolve the issue: http://support-us.samsung.com/cyber...

If, after resetting the icemaker and reviewing the other suggestions you continue to experience this issue, please contact 800-SAMSUNG to speak with an agent who can assist you further.

- Ms. Samsung

To help the doors on your RF266 French Door close more easily, you may need to adjust the leveling so it leans back slightly, especially if the door bins are heavy with stored food.

Thank you for the question,
Ms. Samsung

You should be able to level your RF266AERS side to side by adjusting the front leveling legs. Samsung refrigerators are designed to lean back slightly so the doors will close more easily. The interior of the unit should be level. You can check that by placing a level inside of the unit. We do have a part available that can be used to raise the back of the fridge to give it a more aesthetically pleasing look, though I'm not sure this will help you with your cabinet panels. The part is basically a shim or pad that slides under the back wheels. I have listed the part number below. If you are still in warranty you can call 800-SAMSUNG and a Customer Service Representative should be able to send you the part at no cost to you. If you are out of warranty you can visit SamsungParts.com to order the part.
Part Number: DA81-01052A

Thank you,
Ms. Samsung

Your RF266 refrigerator should have come with a cap for the filter housing, though it is not necessary to use it. You can remove the water filter cartridge and still use the ice and water features in the refrigerator without a cap as long as your home does have a back up filtration system to prevent damage to the water lines. If you prefer to use a cap, please visit SamsungParts.com for information and availability.

Thank you,
Ms. Samsung

Both the RF266AEPN and RF263AEPN are 35-3/4" wide, and Samsung recommends leaving at least one inch on each side to allow sufficient air flow for the cooling system to work properly and most efficiently. I cannot advise you to provide less than the recommended space.

Thank you for your interest,
Ms. Samsung

Thanks for the question. Some cracking and popping noises during cooling are normal, and are the result of the material in the freezer expanding and contracting. When you say you disabled the icemaker, do you mean you pressed the Ice Off button on the controls? If not, then I would suggest doing so. This will prevent the icemaker from attempting to draw water to make ice, which can cause noise that is easily preventable.

- Ms. Samsung

If your RF266AERS water dispenser is not dispensing properly and you've checked the water connection, please try pressing the dispenser pad for several seconds to move air through the lines. Once the water does start flowing, you may need to dispense as much as 5-6 gallons to bleed all the air from the lines. This should be done each time you change the water filter.

If the dispenser still isn't working, try removing the filter temporarily, then press the pad again. If water flows without the filter installed, it either wasn't installed properly or it's clogged and should be replaced. The filter cartridges should last up to 6 months based on normal usage, but may need to be replaced sooner if used frequently or if there is a high level of impurities in the water supply.

If the problem persists, your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

While the RF266AERS is not available in a 33-inch wide model specifically, Samsung does have some narrower French Door options to choose from. These include the 32-1/4" wide RF217ACRS, which has an icemaker in the freezer but no water dispenser, and the Four-Door RF4267HARS French Door which is 32-3/4" wide and has a through-the-door ice and water dispenser, flexible shelving and independently-controlled Flex Zone Drawer. More information on both of these models can be found on this website.

Thanks for your interest,
Ms. Samsung

On average yes. However, you can spped up ice production to approximately 55 minutes in power freeze mode

The depth of the RF266AERS without the doors and drawer is 29-1/8". Once you add the clearance necessary for the water line and power cord, you'll find the refrigerator will fit through a doorway as narrow as 30" wide.

The process for removing the doors and drawer is not difficult. Instructions for detaching and reattaching the refrigerator doors are in the User Manual, which can be downloaded from the product page of this website. There is actually an easier way to remove the bottom freezer drawer that does not even require any tools; just follow these steps:
1. Open the freezer drawer and remove the upper "Auto Pull-Out" freezer drawer by lifting it up and pulling it toward you.
2. Locate the white plastic release buttons located toward the rear of the metal freezer drawer railing on both the right and left side.
3. Pull the freezer drawer out while pressing the release buttons (you may need a second person to help with this step). The entire drawer and railing should pull out together.
4. To reassemble, just align and slide the drawer rail back onto the track, being sure to push it in the entire way so the buttons lock back in place, then replace the upper bin, too.

Thanks for choosing Samsung!
- Ms. Samsung

The depth of the RF266AERS with the freezer drawer fully extended is 54-1/2".

Thank you for your interest!
Ms. Samsung

I'm sorry to hear you're having this issue. If ice is forming in the refrigerator, please try adjusting the temperature to 38°F, if it's currently set differently. The water that is freezing may be the result of condensation or it may be an indication of a leak that will require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The RF263AERS and RF266AERS are virtually the same, except that the RF266 has an internal filtered water dispenser on the left inside wall of the refrigerator compartment.

Both models have automatic icemakers in the freezer, Twin Cooling systems, EZ Open Handles, Auto Pull-Out drawers, and are very energy efficient.

Thanks for your interest!
Ms. Samsung

RF266AERS
I'm sorry to hear you're having trouble with the icemaker on your new RF266AERS. If you've tried pressing the test/reset button and the issue persists, your refrigerator will likely require service.

First, please check the following:
1. The recommended temperature for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the freezer temperature is set higher than this, it could effect ice production.
2. Is the icemaker turned off? If so, press the "Ice Off" button on the control panel to turn the icemaker back on.
3. Is something pressing against the lever that detects when the ice bin is full? The icemaker will not produce ice if it detects a full bin.
4. The Power Freeze feature can help increase ice production by running the compressor for an extended period of time.

If the problem still persists after checking the above items, please contact Samsung service by submitting an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Thank you for the question. Samsung does not have a device to block the doors from opening past a certain point, and if you tried to limit the range too much you might not be able to open the drawers inside the refrigerator the whole way. I would not recommend pushing the refrigerator back into a cabinet cut-out past the front edge of the refrigerator case in order to allow the doors to swing open and avoid damage to the stainless steel finish.

- Ms. Samsung

Thank you for the question. If you are unable to pop the hinge back into place independently, I would suggest following these steps for removing/replacing the whole flap:
1. Open the left side door.
2. Locate and remove the two screw covers on the center of the flap.
3. Remove both screws.
4. Pull up on the flap assembly to remove it from the door.
5. Disconnect the electrical connection.
6. Reverse the removal procedure for installation.

- Ms. Samsung