I'm sorry to hear you're having trouble with the icemaker on your new RF266AERS. If you've tried pressing the test/reset button and the issue persists, your refrigerator will likely require service.
First, please check the following:
1. The recommended temperature for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the freezer temperature is set higher than this, it could effect ice production.
2. Is the icemaker turned off? If so, press the "Ice Off" button on the control panel to turn the icemaker back on.
3. Is something pressing against the lever that detects when the ice bin is full? The icemaker will not produce ice if it detects a full bin.
4. The Power Freeze feature can help increase ice production by running the compressor for an extended period of time.
If the problem still persists after checking the above items, please contact Samsung service by submitting an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
answered 2 years, 8 months ago