Looking for Answers about samsung 25.5 cu. ft. French Door Refrigerator?

Yes, the ice maker has a sensor that "sees" when the ice bucket is full, and will stop ice production until more ice is needed.

I'm sorry to hear you're having this issue. The icemaker should shut off automatically when the bucket is full enough to push against a plastic lever that hangs just below the icemaker. Please follow this link to see a picture of the icemaker and lever: http://ars.samsung.com/customer/usa...

If, after reviewing this link, you continue to have this problem, please contact 800-SAMSUNG for additional assistance, or submit an online service request through this link: http://www.samsung.com/us/support/o...

- Ms. Samsung

Yes, the RF266AERS is on wheels, allowing for easy movement forward and back.

Thank you for the question,
Ms. Samsung

Ok, I got the stainless platinum in April. My model # is RF263AEPN.

The stainless platinum only has the stainless ONLY on the front door.
The stainless is stainless on ALL sides. (Not sure of the back, didn't check, sorry).

If your appliance is going somewhere like a dishwasher, somewhere it covers all sides except the front, I wouldn't waste money on Stainless on all sides.

We have stainless and stainless platinum in different appliances. You can't tell which is which to be honest. Both are easily cleaned with Lysol wipes. I use the Lysol Dual Action Disinfecting wipes. But I only use the wiping side & NOT thee scrubbing side. It cleans the appliances, gets off greasey hand prints from hubby, & kills the germs from the little hands. There are no smears, looks clean like I bought it.

Have NOT noticed any scratch or dents with our appliances yet (hope not to). But currently not dents or scratches in either.

Hope this helps. Good luck.

There are several factors that can effect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. There is a Test button located on the bottom of the icemaker. Pressing it should cause the tray to rotate then fill with water. If it does not fill with water, please check the water filter to make sure it is installed properly. If the filter was changed recently, try bleeding air from the lines by dispensing 5-6 gallons of water through the internal dispenser. If the filter has not been changed for a while, it may be time to since a clogged or partially clogged filter can prevent the icemaker from producing ice.

Other factors to consider include:
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The RF266 refrigerator is rated for 11.6 amps.

- Ms. Samsung

The RF266AERS is designed to produce approximately 4 pounds of ice per day under ideal conditions. Production may vary depending on freezer compartment temperature, room temperature, number of door openings and other factors, so if yours is making less than this, I would suggest checking the following:
- The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the freezer temperature is set higher than this, it could effect ice production. If the refrigerator is too cold, the water lines could freeze.
- Is something pressing against the lever that detects when the ice bin is full? The icemaker will not produce ice if it detects a full bin.
- Have you tried pressing the Test button on the bottom of the icemaker to reset it?
- Have you replaced your water filter recently? A clogged or partially clogged filter can slow water flow and effect ice production. After replacing the filter, be sure to dispense up to 6 gallons of water to bleed air from the lines.
- Is your home's water pressure sufficient? In order for the ice maker to operate properly, water pressure of 20~125 psi is required. Under normal conditions, a 6 oz glass can be filled in about 10 seconds. If the Refrigerator is installed in an area with low water pressure (below 20psi), you may be able to install a booster pump to compensate for the low pressure.
- The Power Freeze feature can help increase ice production by running the compressor for an extended period of time.

I hope these suggestions help to increase your ice production.

Thank you,
Ms. Samsung

The sides of the RF266AERS are the same textured gray painted finish as other models, not Stainless Steel. Samsung does not make Stainless Steel wraps or side panels for their refrigerators.

Thank you for the question,
Ms. Samsung

There are several factors, besides checking the feeler arm, that can effect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The RF266AERS should produce approximately 4 pounds of ice per day under ideal conditions, though production may vary depending on freezer compartment temperature, room temperature, number of door openings and other factors. If yours is making less than this, there are several things that could be contributing. I would suggest checking the following:
- The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the freezer temperature is set higher than this, it could effect ice production. If the refrigerator is too cold, the water lines could freeze.
- Is something pressing against the lever that detects when the ice bin is full? The icemaker will not produce ice if it detects a full bin.
- Have you tried pressing the Test button on the bottom of the icemaker to reset it?
- Have you replaced your water filter recently? A clogged or partially clogged filter can slow water flow and effect ice production. After replacing the filter, be sure to dispense up to 6 gallons of water to bleed air from the lines.
- Is your home's water pressure sufficient? In order for the ice maker to operate properly, water pressure of 20~125 psi is required. Under normal conditions, a 6 oz glass can be filled in about 10 seconds. If the Refrigerator is installed in an area with low water pressure (below 20psi), you may be able to install a booster pump to compensate for the low pressure.
- The Power Freeze feature can help increase ice production by running the compressor for an extended period of time.

I hope these suggestions help to increase your ice production.

Thank you,
Ms. Samsung

There are several factors that can effect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then there may be a problem with the cartridge and it should be replaced.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung