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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
26 cu. ft. French Door Refrigerator

Customer Questions & Answers:
372 Questions
 | 
401 Answers

Questions & Answers for samsung 26 cu. ft. French Door Refrigerator

Question

wanting to remove the water filter

I would like to get rid of the water filter on my fridge. I have an excellent water system and a filter would be a waste of money, but the person who set up my fridge discarded the plug that came with the fridge. Is there a way to order another plug so I can remove the filter? My fridge is a RF266AEWPthanks! David
asked 4 years ago
herodave
wichita, KS
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is fine to operate the RF266AEWP without the filter cartridge or bypass cap in place as long as you have an external filtration system. Operating the unit without any filtration can result in damage to the water lines from mineral deposits. If you find that you need, or would prefer to have, the filter cap in place, please visit SamsungParts.com or call 800-627-4368 for assistance.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how much clearance do I need over the refrigerator for air flow

How high should the Cabinet be over the top of the refrigerator. There is no side cabinet, the refrigerator is totally open on one side. It is up against a countertop on the other side.
asked 4 years ago
dougandphyllis
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung recommends leaving at least 2" above and behind, and 1" on each side, of the RF266 to allow sufficient air flow for the cooling system to work properly and most efficiently.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My freezer has frost buildup & the ice maker is not dispensing ice,any suggestions?

The freeze is -6, the door is hardly ever opened, the seal is tight, & the house is cool with very low humidty.
asked 4 years ago
limath
MA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since frost is formed as a result of moisture (usually in the air) coming in contact with a colder surface, it is likely that warmer air is somehow entering the freezer. Since you've already reviewed some of the basic troubleshooting suggestions, please call 800-SAMSUNG to speak with an agent who can help determine if service will be necessary.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How long does it take to ship replacement parts

asked 4 years ago
kenpski
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of particular parts, please visit SamsungParts.com or call 800-627-4368 to speak with an agent.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do you have a small (1/2 oz) paint touch up for your Platinum refrigerators?

My new Samsung was delivered yesterday. Today, as I was removing your barcode label from the bottom left side of the fridge, a small amount of paint was removed and stuck to the label.
asked 4 years ago
mh9173
Michigan
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the sticker removed some of the gray paint on the side of your RF266AEPN. Unfortunately, Samsung does not have touch up paint available. I would suggest you check with your local appliance, home improvement or hardware store for an alternative remedy.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How does "Secure Auto Close" work?

asked 4 years ago
jaymacsb
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The "self-closing CoolSafe doors" refers to the hooks located at the top edge of the refrigerator cabinet next to the right and left door hinges. When engaged with the corresponding slots on the doors, these hooks will help to pull the doors closed and prevent them from being left open accidentally.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Freezer not staying cold

The temp read out says -2 which is recommended, but it is not at -2. Things have started to melt and it's not making ice anymore.
asked 4 years ago
pike1098
Dallas,TX
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If the refrigerator is working properly but the freezer is not, or vice versa, your unit will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the refrigerator have a bubbling type noise when on?

I had this refrigerator installed two days ago. I know refrigerators all have their own type of noise. This one has a bubbling, gurgling, plastic cracking type noise, like a coffee pot when it is on (from start to finish I always hear this noise, not just start up). It is in the refrigerator section and is easy to hear when the door is open. I had a Sears repair check it out and he said that is normal. He said the fan and evaporator is where the noise is coming from which is in the middle and top of the refrigerator. After he left I realized we never checked to see if the fan was blowing out air. I put a tissue paper up to the slots/holes in the refrigerator and it never moved.

Why does it gurgle or sound like a coffee pot running when the unit is on all the time and how can I tell if the fan is working?

I'm debating about sending it back and trying another one. I have 30 days to decide but I want to make a decision in the next week.

Thanks, Mark
asked 4 years ago
MarkfromJohnstown
Johnstown Ohio
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This is normal, especially considering that the unit was just installed. The "bubbling" or "gurgling"noise that you hear is the sound of air bubbles passing through the lines. If it's happening frequently you should run a gallon or more of water out of your dispenser. This should help release air from the lines. Nothing to be alarmed over.
answered 4 years ago
SamsungHomeAppliance
0points
0out of 0found this answer helpful.
Question

Where do I find a water filter for my refrigerator?

asked 4 years ago
Jana
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RF266AERS is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through samsungparts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My icemaker is making a different shape ice than before is there a problem?

asked 4 years ago
Chub
home
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF266AERS should make half-moon (or crescent) shaped cubes. If ice is now harvesting in fragments or the size has changed, it is possible that either the temperature is set too cold so the ice is cracking and breaking as it's released, or the icemaker needs to be reset by pressing the "reset/test" button on the bottom of the tray. For more information, please click on the following link, then select "Water And Ice" > "Ice" > "Ice Maker Reset Button Location RF265, RF266...": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I turn OFF the water feature?

I do not have a water supply to the refrigerator at this time and need to stop it from trying to fill. I already set the ICE button to OFF, but I can hear it trying to fill with water. I do not have the filter installed and turned the brackets to the left (UNLOCKED).
asked 4 years ago
mlasamsung1
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Pressing the Ice Off button should stop the RF266 from trying to draw water to make ice, but it would not disable the internal water dispenser if it is being pressed somehow. I would suggest first making sure that nothing is pressing against the water dispenser pad. If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you!
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I am interested in this refrigerator. However, my cabinet opening is 36 inch wide. Will this refrigerator fit?

asked 4 years ago
hariken
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF266AERS is 35-3/4" wide, and Samsung recommends leaving at least 1" on each side, as well as 2" above and behind, to allow sufficient air flow for the cooling system to work properly and most efficiently. Therefore, the ideal space for this model would measure at least 37-3/4" wide and about 71" high. In addition, please note that if either side of the refrigerator is adjacent to a full wall, so the door would be opening into a wall or cabinet, you would need at least 3-3/4" on that side so the door could open 90° unobstructed.

Based on this information, if you determine that your space is not sufficient for this model, perhaps you'd like to consider one of our narrower French Doors, such as the RF197ACRS or RF217ACRS. Both have stainless steel finishes and automatic icemakers (though no water dispenser), LED lighting, EZ Open Freezer Drawer Handles, and our signature Twin Cooling System to help keep food fresh longer.

Thanks for your interest!
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My refrigerator is making a wierd noise and when I open the door it stops what can it be.

asked 4 years ago
nacastro
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Operation" > "Refrigerator" > "Unusual Noises": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How best to get this monster in the house?

Because of the way our house is situated (i.e. on a hillside), the only available exterior door to get this refrigerator (which has been delivered and is currently in the garage) into the house is the front door. However, this house is old (built in 1928) and the doors tend to be small. The width of the front door (35") will not accommodate this refrigerator without some disassembly of the refrig. Taking off the front door to the house won't help. So it appears that we will have to either take off the refrig doors and remove the freezer drawer OR take off the refrig handles. My question is: which is simpler? taking off the doors and removing the freezer drawer OR taking off the handles?

Thanks!

This task is about a week away.
asked 4 years ago
MikefromGlendale
Glendale, CA
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. While the doors, drawer and handles can all be removed to fit the RF266AERS through a doorway as narrow as 30-31", the simplest method is to remove the handles on the refrigerator doors and the drawer-front on the freezer.

Instructions for both can be found through the following link: http://support-us.samsung.com/cyber... Once the Troubleshooting Guide opens, select "How To" > "Removing the Doors" for the different options.

Thank you for choosing Samsung!
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Our RF266AEWP has sharp seams on the handles that hurt when you grasp them, can we order stainless handles for all 3 handles?

Our kids have hand scratches on their hands opening the fridge. We saw the stainless model at the store and there are NO seams on them. We would like to change out the handles for better quality without the seams.
asked 4 years ago
Handles
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of new handles for your RF266AEWP, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The internal water dispenser leaks

After the water is dispensed water keeps dripping from the spout.
asked 4 years ago
markl
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
A few drops of water dripping after a glass has been dispensed is normal, but if you have a constant drip, it may be caused by a clogged or partially clogged water filter. Try replacing your water filter regardless of its age. If your refrigerator is new, or after installing a new filter, it's important to bleed the air from the water lines by dispensing 5-6 gallons of water. Air in the lines can also cause the water to drip.

If, after trying these solutions, your dispenser continues to drip, then your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why would a shelf crack with only a carton of eggs and some yogurt on it?

asked 4 years, 1 month ago
viki
austin, texas
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The weight of a carton of eggs and some yogurt, in and of itself, should not cause the shelf in a Samsung refrigerator to crack. I would suggest you contact 800-SAMSUNG to speak with an agent who can assist you further.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How often and how to access the condenser coils to clean them (brush and vacuum)?

No mention of this basic refrigerator maintenance item in the manual.
asked 4 years, 1 month ago
snoosh1
Mendham, NJ
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF266AERS, like other Samsung refrigerators, does not have exposed coils, so there is no need to clean them. We do recommend dusting or vacuuming the vents behind the refrigerator to prevent lint buildup and allow proper air circulation.

Thank you for the question,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Maintenance

I see nothing in the user instructions about cleaning the coils (condenser coils) on our new Samsung refrigerator. Usually, a 'frige has coils on the back or underneath (on the bottom) that need periodic cleaning (brushing and/or vacuuming) for the unit to work properly, but your instruction book says nothing about this. What is the recommended maintenance interval, and are the coils located behind or on the bottom (how to access)?
asked 4 years, 1 month ago
snoosh1
Mendham, NJ
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since the coils on Samsung's refrigerators are fully enclosed, there is no need to clean them. Samsung does recommend keeping the vents on the back of the refrigerator clean by dusting or vacuuming periodically.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I just purchased model RF266aers and want to know the humidty settings for the fruit and veggie bins

I am also wondering why it takes so long for the ice maker to make ice. It has been running for over 12 hours now
asked 4 years, 1 month ago
golfer1
maryland
on 26 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Different fruits and vegetables have different storage needs with regard to the humidity level. To give you an example, items like lettuce, spinach and berries prefer high humidity (over 90%), while onions and squash prefer lower relative humidity (under 80%). Since the RF266AERS features Samsung's signature Twin Cooling system, which maintains an optimally high humidity level (over 70%) throughout the refrigerator, your produce should last longer compared to conventional systems regardless of the setting on the drawer. The drawer lever can complement the Twin Cooling, however: open the lever for lower humidity-loving fruits and veggies, and close the lever to increase it. A helpful trick to remember which produce loves higher humidity is to think of what items are kept on the sides of the produce aisle in the grocery stores (where they receive frequent "mistings" of water) and which are not.

As for the icemaker, it can take up to 24 hours for the freezer to reach the set temperature, which is recommended by Samsung as being no higher than -2°F. Once this temperature is reached, the icemaker should start to produce ice at the rate of approximately 133 cubes per day under ideal conditions. Factors like water pressure and freezer temperature (which can change if the drawer is opened frequently or warmer items are loaded into it) will effect the pace of ice production. Selecting the Power Freeze option on the control panel can speed up ice making.

For more information on the icemaker and overall operation of the RF266, please refer to the User Manual, or open the Troubleshooting Guide to peruse relevant articles by clicking here: http://support-us.samsung.com/cyber...

Thanks for the questions!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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