I'm sorry to hear you're having this issue. Frost or ice buildup in the freezer, as well as condensation, is likely caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...
After following the instructions provided, if you continue to have this issue please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.
Online service request form: http://www.samsung.com/us/support/o...
When contacting Samsung for service, please provide the Samsung model and serial number which can be found on a sticker on the inside left wall of the refrigerator. The model number stated above (o4v5j3e4) may be your retailer's ID number, but it is not a Samsung model number.
answered 4 years, 3 months ago