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Most Recent Questions
Recent Question:
How do I remove/replace one of the refrigerator door handles?
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Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
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Water under veggie drawers
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Deli Bin keeps falling off the tracks
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the left door 'flap' does not reach groove
Questions with Most Recent Answers
Question:
How do I remove/replace one of the refrigerator door handles?
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Why do the new water filters no longer fit my refrigerator (RF26VABBP)?
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Deli Bin keeps falling off the tracks
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the left door 'flap' does not reach groove

Customer Questions & Answers for
samsung RF266ABRS/XAA

Customer Questions & Answers:
26 Questions
 | 
26 Answers
Overall Rating:
5 out of 5
5
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Questions & Answers for samsung RF266ABRS/XAA

Question

Ice falls on the floor

When I open the lower freezer drawer and the Auto Pull Out Drawer, ice either falls on the kitchen floor or to bottom of the freezer drawer.

Any suggestions?
asked 4 years, 6 months ago
vkassel
on RF266ABRS/XAA
0points
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answer 1
I'm sorry to hear you're having this issue. If the icemaker is producing too much ice, it may require service. I would suggest contacting 800-SAMSUNG to speak with an agent who can assist you.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Is there a way to obtain a new user guide/operating manuel?

Also, our new refrigerator model # isn't one of your models listed and this concerns me...
The "model #" on our unit is RF268ABRS/XAA, Serial # D01443CZ601096P, Compressor:BK190CL2C
asked 3 years, 1 month ago
Deb49
on RF266ABRS/XAA
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answer 1
To download a copy of the RF268ABRS user manual, please click here: http://www.samsung.com/us/support/d...

Additional information is available for this model through the product overview and support pages; click here: http://www.samsung.com/us/appliance...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

Why is ice building on the left side of the freezer door?

When facing the unit, clear ice (not frost) is building up on the inside of the left vetical seal on both the door and freezer unit. It appears that the seal is fine and making good contact. Could there be a leak of anykind since it is just the one side? Thanks in advance
asked 2 years, 5 months ago
Dohersea
on RF266ABRS/XAA
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answer 1
I'm sorry to hear ice is forming on the freezer and drawer. Please click on the link below then select "Troubleshooting ► > Freezer ► > Frost in the Freezer ► > Frost In The Freezer Due To The Freezer Door Not Closing Properly": http://support-us.samsung.com/cyber...

This article provides instructions for reindexing the drawer rollers, which are kept aligned by the black metal index roller bar at the back of the rail. If the roller bar is not in place, or the door is not aligned, it could allow warm air in, which could then turn to ice on the cold surface of the freezer and drawer.

If this does not help to resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
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Question

I would like to download the service manual to help me change the doorskin

I have the door skin
asked 2 years, 10 months ago
Dueh
on RF266ABRS/XAA
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answer 1
Samsung recommends having a qualified technician help with reassembling the door on the RF266ABRS to ensure it is done properly. For assistance locating an authorized service center in your area, please call 800-SAMSUNG.

For information and availability of parts, including service manuals, please visit SamsungParts.com.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to get inner water dispenser out ?

On my Samsung RF266ABRS water dispensing pedal on inner water dispenser broke off. Need to take whole water dispenser out to figure out how to replace broken part.
Thank you much in advance !
asked 2 years, 9 months ago
alexstepakov
on RF266ABRS/XAA
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1 answer
Answers
answer 1
Samsung recommends having the dispenser on your RF266ABRS serviced by a qualified technician to avoid further damage to your refrigerator or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

Why is my refridgerator so noisy?

It sounds as if someone is throwing something in the house. I have no small children. Sounds like someone is hitting something with a hammer sometimes.
asked 2 years, 2 months ago
Beawod
Mt Pleasant, SC
on RF266ABRS/XAA
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answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for explanations and troubleshooting suggestions: http://support-us.samsung.com/cyber...

If these suggestions do not help to resolve your concern, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can the doors be removed for delivery?

I need to know if the doors on this unit can be removed so I can get the unit through the doorway? If so what is the depth without the doors?
asked 4 years, 8 months ago
Dannydanny
on RF266ABRS/XAA
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answer 1
Yes, the doors and drawer on the RF266ABRS can be removed for delivery. The depth without the doors and drawer is 29-1/8".

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

what are the installation clearances for model #RF266ABRS

asked 4 years, 8 months ago
Anonymous
on RF266ABRS/XAA
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answer 1
Samsung recommends leaving 1" above, 2" behind, and 1/2" on each side of the RF266ABRS to allow sufficient air flow to enable the cooling system to work properly. Since the unit measures 35-3/4" (w) x 68-5/8" (h, without hinge) x 29-1/8" (d, without door), the recommended space for the RF266ABRS installation would be at least 36-3/4" (w) x 69-5/8" (h, behind hinges) x 31-1/8" (d, behind doors). For more details, please refer to page 8 of the User Manual. Thanks for the question!

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Does the freezer door pull out like a drawer?

asked 4 years, 7 months ago
Anonymous
on RF266ABRS/XAA
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answer 1
The freezer does pull out as a drawer and the handle has a special action that breakes the suction of the freezer to help you open the drawer without moving the entire unit. The freezer drawer is a solid plastic unit and not just a wire basket.
answered 4 years, 7 months ago
axelor8r
0points
0out of 0found this answer helpful.
Question

Why is there condensation on the outside of my freezer door and ice build up on the floor of the freezer model # o4v5j3e4 bought 11/2009

asked 3 years, 9 months ago
Anonymous
03842
on RF266ABRS/XAA
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Answers
answer 1
I'm sorry to hear you're having this issue. Frost or ice buildup in the freezer, as well as condensation, is likely caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

After following the instructions provided, if you continue to have this issue please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

When contacting Samsung for service, please provide the Samsung model and serial number which can be found on a sticker on the inside left wall of the refrigerator. The model number stated above (o4v5j3e4) may be your retailer's ID number, but it is not a Samsung model number.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why wont' my freezer make ice?

I have changed the water filter, checked the water line, checked the ice off button, tested the ice dispense, but still no water will come out. I am not sure what to do
asked 2 years, 3 months ago
weevah
on RF266ABRS/XAA
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answer 1
I'm sorry to hear your icemaker is not making ice. It isn't clear from your question whether water is coming out of the dispenser inside the refrigerator either. In either case, you may need to bleed air from the lines, which should be done each time the filter is replaced. To bleed the air, dispense about 5-6 gallons of water into a container, then press the Test button on the icemaker again. The tray should rotate to dump its contents into the bucket then fill with water. Some models require holding the button for as much as 8 seconds to initiate this process.

Other factors that can affect ice production include:
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.

If this information does not help to resolve the issue, please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

The minimum height listed inside the refrigerator is 68 5/8 inches. Your website lists the height as 70 inches. Is this the minimum recommended ?

My cabinet opening is only 68 3/4 heigh. Will the RF266 ABRS 26 c/ft refrigerator fit? If not, do you have a similar unit that would be more appropriate?
asked 4 years, 8 months ago
Muse
on RF266ABRS/XAA
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answer 1
The 68-5/8" is the height without the door hinges; 70" is the height with the door hinges. Samsung recommends at least 1" of clearance above the refrigerator (as well as 2" behind and 1/2" on each side) to allow the cooling system to work properly, which also maximizes efficiency. I would suggest checking to see if there is a recessed area under your cabinets between the edges, which could allow sufficient room for air circulation.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Where do I buy water filters for this model?

asked 4 years, 7 months ago
stingme13
on RF266ABRS/XAA
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answer 1
Water filter model #DA29-00003B, and the newer #DA29-00003G version, both of which are compatible with the RF266ABRS, are available through samsungparts.com or by calling 800-627-4368. This replacement filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

What is the net depth with the freezer drawer fully extended?

I have an island directly in front of my fridge, right now we have a side-by side, but are considering a french door model, so I was wonder what the net depth of the unit is with the freezer drawer fully extended?

And I guess while you are at it, what is it with the fridge doors extended?

Thanks!
asked 3 years, 11 months ago
PossibleBuyer
Massachusetts
on RF266ABRS/XAA
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answer 1
The RF266ABRS is 54.5" deep from the back of the cabinet to the front of the handle with the freezer drawer fully extended. The depth with the refrigerator doors open 90-degrees is 47.8". It's also important to leave at least 1" behind this model (as well as .5" on each side and 1" on top) to allow sufficient air flow for the cooling system to work properly and most efficiently.

If it turns out that you don't have enough clearance for the RF266ABRS, perhaps you'd want to consider the RFG237AARS or RFG238AARS, both of which are counter depth French Doors, and require only 48.25" total depth, including 2" recommended clearance behind the unit, and taking into account the greatest depth with the freezer drawer fully extended.

I hope this helps. Thank you for considering Samsung!
- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Lights went out

I was cleaning the RS266ABRS and the doors were open for an extended period. I heard a click and the lights went out. I replace the bulbs and pushed the thermal breaker buttions back in (two black buttons). Still no change - lights still out. Manual was no help. How do I fix this? Where can I get a new breaker switch?
asked 2 years, 8 months ago
LookieLew
Texas
on RF266ABRS/XAA
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answer 1
I'm sorry to hear you're having this issue. If the lights did not reset themselves automatically once the doors were closed for a while, and replacing the bulbs didn't help, your RF266ABRS may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

we live in Nj and have a Samsung RF266ABRS refrigerator,

We have lost power several times over that last 24 hours due to Hurricane Irene. now the controln panels at the top of refrigerator both read 88 and we cannot change any setting
The manual was not of assistance
asked 2 years, 7 months ago
kathy28
on RF266ABRS/XAA
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answer 1
I'm sorry to hear you have an error code displayed on your RF266ABRS. These codes are part of an internal diagnostic system that will help guide a qualified technician to identify the cause of an issue and find a solution. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The interier water button broke. Where can I get one to replace it?

asked 2 years, 4 months ago
becbeam
NC
on RF266ABRS/XAA
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answer 1
For information and availability of Samsung parts and accessories for your RF266, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you. To locate an authorized service center for assistance replacing the part, please call 800-SAMSUNG.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i have a french door refrigerator,model rf266abrs, I broke a shelf, how do i order a new one

asked 2 years, 4 months ago
jpenny
on RF266ABRS/XAA
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answer 1
I'm sorry to hear you broke a shelf in your RF266ABRS. For information and availability of replacement parts, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

how do you tell if the ice maker is working?

asked 2 years, 11 months ago
Marita
on RF266ABRS/XAA
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answer 1
It should be fairly obvious if your icemaker is working if it is producing ice (meaning the ice tray fills with water, it freezes, then it harvests the cubes, dropping them into the ice bin in the upper Auto Pull-out freezer drawer of your RF266. If your icemaker is not completing any of the steps in this process, there are various troubleshooting steps you can take to determine whether this is something you can fix yourself or if it will require service. You can start by making sure the water line is connected and unkinked, the valve is turned on all the way, the filter is installed properly, air is bled from the lines by dispensing 5-6 gallons of water, and the icemaker is turned on. The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the ice tray does not fill with water automatically, try pressing the Test button on the bottom of the icemaker. If the tray does not rotate then fill, it will require service. Please call 800-SAMSUNG to speak with an agent for further assistance.

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What filter goes with this?

asked 1 year, 3 months ago
jckc4life
on RF266ABRS/XAA
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answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/RF266ABRS/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
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