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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
RF266ABPN/XAA

Customer Questions & Answers:
46 Questions
 | 
47 Answers
Overall Rating:
4.714 out of 5
4.7
out of
5
(7 Reviews)7

Questions & Answers for samsung RF266ABPN/XAA

Question

my freezer is forming snow my model is rf266abpn/xxa

asked 3 years, 5 months ago
Anonymous
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Check the seal and make sure that it is getting a full seal.
answered 2 years, 11 months ago
Djcool
dallas, tx
-1point
0out of 1found this answer helpful.
answer 2
Frost in the freezer results from the moisture in warmer air condensing on the cold surfaces in the freezer. While a small amount can be normal if the freezer drawer is opened frequently and in very warm, humid environments, excessive frost can be caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do I get the light cover off to change bulb?

asked 5 years, 4 months ago
didi1623
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To remove the light cover to change bulbs in both the refrigerator and the freezer, push the cover back (which puts pressure on the release clips) while pulling it down. Please see the attached image for instructions from page 29 of the User Manual.

- Ms. Samsung
Image(s)
User submitted image
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can door handles be made even?

The door handles on my french doors are not even. Is there any way to even them up? It takes away from the clean, sharp-lined appearance.
asked 5 years, 4 months ago
Anonymous
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The handles on the RF266ABPN are attached to the refrigerator by sliding down and snapping into place. If the doors are even but the handles are not, it's possible that they were not fully installed. Try putting pressure in the downward position to the handle that is higher than the other. It may take a good amount of pressure to snap it into place. This should resolve the issue.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

$$ replacement water filters?

how much do replacement water filters cost? and how is the water filtered?
asked 5 years, 3 months ago
Courtney
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung refrigerators use cartridge type water filters which should be replaced approximately every 6 months. Water filter model #DA29-00003B, and the newer #DA29-00003G version, are both compatible with the RF266ABPN. Please visit samsungparts.com or call 800-627-4368 for pricing and availability. This replacement filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

discontinued: new model?

I tried to order this model (RF266ABPN) at a local big box store and was told it's discontinued. Is there a refresh coming out soon, and if so, when?
asked 5 years, 1 month ago
Anonymous
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF266ABPN has been replaced with the RF266AEPN. The new model has all the great features of the original, with the addition of LED lighting in the refrigerator, an upper freezer drawer that extends fully, improved energy efficiency and upgraded handles to match other Samsung kitchen appliances. To find a retailer near you that carries this new model, click on the "Where to Buy" button on the right side of the product's home page, which you can visit by clicking here: http://www.samsung.com/us/consumer/...

Thanks for your interest in Samsung.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Are loud popping noises normal ?

Loud popping noises can be heard at different times, it sounds like its coming from the freezer compartment.
asked 5 years, 4 months ago
Anonymous
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Popping noises are normal at time due to the expansion and contraction of plastice surfaces during temperature changes. Please follow the link for a list of noises / operational sounds. http://support-us.samsung.com/cyber...
answered 5 years, 3 months ago
MrSamsungHA
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The specs for RF266ABPN say that the net case height w/o hinge is 68 5/8". Is that the max height or does that exclude the levelling on bottom?

asked 4 years, 7 months ago
Anonymous
Garland TX
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The 68-5/8" is the height from the ground to the top of the cabinet behind the hinges, so it includes the wheels and front leveling legs.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is this available in cabinet depth ?

Is this model, ( French door, bottom freezer, inside water dispenser ) available in cabinet depth and Platinum finish ?
If so what is MFG number ?
What are dimensions ?
asked 5 years, 2 months ago
lewhot
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RF266ABPN is not currently available in cabinet depth dimensions, and I cannot tell you if and when that may change. Samsung's 36" wide cabinet depth French Doors are currently available only with ice and water on the door, and in stainless steel, as model numbers RFG237AARS and RFG238AARS.

Thank you for your interest.
- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do you get the water dispenser to quit dripping ?

asked 4 years, 4 months ago
Richard52
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the water dispenser is dripping on your RF266ABPN. If your water dispenser leaks a few drops of water after usage, it is functioning properly. If the dripping is more severe, this is usually caused by air in the water line. If your refrigerator was just installed, or if you've recently replaced the water filter, be sure to flush the dispenser thoroughly by dispensing water into a container. If the refrigerator was just installed, you may need to flush as much as 6 gallons of water to dissipate the air.

If, after flushing the system, your dispenser continues to have a constant or steady drip, it may need to be checked by a technician. To initiate the service process through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you further.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do youmakethe water colder on the refrigerator rf266abpn

asked 4 years, 4 months ago
Anonymous
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. While there is no temperature control for the dispensed water on the RF266ABPN, the water should be cool, but not ice cold. If the water is not cool, you may have used up the water in the refrigerator's reservoir, which holds about two liters of water.

I would suggest waiting 24 hours before dispensing water. If it still isn't cold, then your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where could that foul smell be coming from?

Our refrigerator is 1.5 years old. Last week it started to stink. I've cleaned out all the food. Everything - from both the top and the freezer. I've wiped down the walls, etc. It still smells. Anyone else have this problem?
asked 4 years, 2 months ago
Anonymous
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Since there is nothing within the refrigerator itself that should be causing an odor, I would suggest using an odor-absorbing substance such as baking soda to try to rid your refrigerator of the odor. If this does not resolve the issue, then you could contact 800-SAMSUNG to discuss the service options that are available to you.

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why would the refrigerator not cool, but the freezer works fine.

and the unit is not on demo.
asked 4 years, 3 months ago
foam121
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If your freezer is cooling but your refrigerator is not, then your unit will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is the difference between stainless and platinum finish. Also, is one more durable than the other?

asked 4 years, 3 months ago
Anonymous
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several differences between real stainless steel and Samsung's Stainless Platinum. The key difference that many people note is that real stainless steel is usually not magnetic, so if you like to hang photos and kids' artwork on your refrigerator, you might want to choose our "Stainless Platinum" because it is magnetic. Also, Stainless Platinum is fingerprint-resistant and very easy to care for. The Stainless Platinum, which has a protective coating over the painted finish, is similar in durability to our White and Black finishes.

Thank you for your interest,
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What would cause water leaking on floor right side of refrigerator?

Water and ice accumulation above freezer under the wide food drawer.
asked 3 years, 10 months ago
mmurdd
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Water under the deli tray or vegetable drawers can be the result of condensation or it can be an indication of a leak that may require service to repair. To help determine which it is, please follow the link below to open the Troubleshooting Guide, then select Water And Ice ► Water Is Leaking ► Water Is Underneath The Vegetable Drawers: http://support-us.samsung.com/cyber...

If service is necessary, please submit an online service request through the link provided, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you remove the fixed glass shelf above the fruit/vegetable drawers?

Dirt has gotten between the inset glass and surrounding plastic. there are two small white tabs but they do not come out easily.
asked 3 years, 9 months ago
khagearty
New Haven, CT
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. You should be able to remove the plastic tabs that hold the glass shelf down in the back by prying it up carefully with a flathead screwdriver. There is a how-to article available in the Troubleshooting Guide that explains the procedure for removing this shelf. Please follow this link, then select "How To" > "Cleaning The Refrigerator" > "Interior" > "How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

Thank you for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I shut off the ice maker? How much is a new ice maker?

asked 3 years, 8 months ago
sher817
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn off the icemaker in your RF266ABPN, press the Ice Off button on the control panel.

For information and availability of replacement parts for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

For troubleshooting tips that may help you resolve whatever issue you're having with your current icemaker, please visit the link below, then select "Water And Ice > Ice" to choose from the list of related articles: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Plastic piece fell off into the ice bin, ice maker partially functional. How do I fix it?

Dear Samsung,
I have a model RF266ABPN refrigeator. I am greatly pleased with this model which I purchased 1.5 years ago. A week ago, a plastic piece (pic attached) about 2 inches long fell into the ice bin, and now the ice bin makes one large chunk of ice rather than many cubes. How do I fix it? Thanks,-Bob
Image(s)
User submitted image
asked 3 years, 10 months ago
severinghaus4
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear this water level sensor cover has come off of the icemaker. If the cover has come off, it's likely the sensor itself has moved out of place, as well, which would explain why the tray is overfilling and freezing a block of ice rather than cubes. I would suggest having a technician repair this for you. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can i use the water dispenser without a filter on it

asked 3 years, 10 months ago
krisrn93
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is possible to use the water dispenser without a filter cartridge installed. However, it may be necessary to install the bypass cap that came with the refrigerator to prevent dripping. Bypass caps can also be ordered from SamsungParts.com.

It is important to note that Samsung recommends using a filter - either the system in the refrigerator or an external filtration system - to prevent damage to the water lines that can be caused by mineral deposits and debris in the water.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you repair the butterfly piece on the left door?

Model # RF266ABPN/XAA The top hinge on the butterfly piece is detached from the upper door and it will not close. Is there a way to snap it into place?
asked 3 years, 10 months ago
dmacknz08
Houston
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest following the instructions below for removing this hinged flap (which I think is the part you're referring to), then try reinstalling it. If you are unable to reinstall the flap, please call 800-SAMSUNG to speak with an agent who can help determine whether service is necessary or if a new piece will need to be ordered and installed by you.

Instructions to remove and reinstall the hinged flap:
1. Open the left side door.
2. Locate and remove the two screw covers on the center of the flap.
3. Remove both screws.
4. Pull up on the flap assembly to remove it from the door.
5. Disconnect the electrical connection.
6. Reverse the removal procedure for installation.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have changed the bulbs inside the refrigerator but the lights still dont work.

asked 3 years, 9 months ago
Anonymous
california
on RF266ABPN/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the lights are not working in your refrigerator even after changing the bulbs. Please call 800-SAMSUNG to speak with an agent who can help determine whether service will be necessary.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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