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Most Recent Questions
Recent Question:
Our freezer light doen not go on when we open the drawer.
Recent Question:
How do i determine why my ice maker is leaking water everywhere?
Recent Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Recent Question:
I need to know how to install the spring on the left door bracket that turns when the door is cloesd
Questions with Most Recent Answers
Question:
Our freezer light doen not go on when we open the drawer.
Question:
How do i determine why my ice maker is leaking water everywhere?
Question:
Why does water and ice dispense only when the filter is removed even after I have replaced the filter with DA29-00020B?
Question:
How to set ideal temperature settings for freezer and refrigerator

Customer Questions & Answers for
samsung RF266ABPN/XAA

Customer Questions & Answers:
46 Questions
 | 
47 Answers
Overall Rating:
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Questions & Answers for samsung RF266ABPN/XAA

Question

my freezer is forming snow my model is rf266abpn/xxa

asked 3 years, 1 month ago
Anonymous
on RF266ABPN/XAA
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2 answers
Answers
answer 1
Check the seal and make sure that it is getting a full seal.
answered 2 years, 7 months ago
Djcool
dallas, tx
-1point
0out of 1found this answer helpful.
answer 2
Frost in the freezer results from the moisture in warmer air condensing on the cold surfaces in the freezer. While a small amount can be normal if the freezer drawer is opened frequently and in very warm, humid environments, excessive frost can be caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Are loud popping noises normal ?

Loud popping noises can be heard at different times, it sounds like its coming from the freezer compartment.
asked 5 years, 1 month ago
Anonymous
on RF266ABPN/XAA
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1 answer
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answer 1
Popping noises are normal at time due to the expansion and contraction of plastice surfaces during temperature changes. Please follow the link for a list of noises / operational sounds. http://support-us.samsung.com/cyber...
answered 5 years ago
MrSamsungHA
SamsungHQ
0points
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Question

Is this available in cabinet depth ?

Is this model, ( French door, bottom freezer, inside water dispenser ) available in cabinet depth and Platinum finish ?
If so what is MFG number ?
What are dimensions ?
asked 4 years, 10 months ago
lewhot
on RF266ABPN/XAA
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answer 1
The RF266ABPN is not currently available in cabinet depth dimensions, and I cannot tell you if and when that may change. Samsung's 36" wide cabinet depth French Doors are currently available only with ice and water on the door, and in stainless steel, as model numbers RFG237AARS and RFG238AARS.

Thank you for your interest.
- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

How do I get the light cover off to change bulb?

asked 5 years ago
didi1623
on RF266ABPN/XAA
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1 answer
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answer 1
To remove the light cover to change bulbs in both the refrigerator and the freezer, push the cover back (which puts pressure on the release clips) while pulling it down. Please see the attached image for instructions from page 29 of the User Manual.

- Ms. Samsung
Image(s)
User submitted image
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Can door handles be made even?

The door handles on my french doors are not even. Is there any way to even them up? It takes away from the clean, sharp-lined appearance.
asked 5 years ago
Anonymous
on RF266ABPN/XAA
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answer 1
The handles on the RF266ABPN are attached to the refrigerator by sliding down and snapping into place. If the doors are even but the handles are not, it's possible that they were not fully installed. Try putting pressure in the downward position to the handle that is higher than the other. It may take a good amount of pressure to snap it into place. This should resolve the issue.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why would the refrigerator not cool, but the freezer works fine.

and the unit is not on demo.
asked 3 years, 11 months ago
foam121
on RF266ABPN/XAA
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1 answer
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answer 1
I'm sorry to hear you're having this issue. If your freezer is cooling but your refrigerator is not, then your unit will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

how do you get the water dispenser to quit dripping ?

asked 4 years ago
Richard52
on RF266ABPN/XAA
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1 answer
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answer 1
I'm sorry to hear the water dispenser is dripping on your RF266ABPN. If your water dispenser leaks a few drops of water after usage, it is functioning properly. If the dripping is more severe, this is usually caused by air in the water line. If your refrigerator was just installed, or if you've recently replaced the water filter, be sure to flush the dispenser thoroughly by dispensing water into a container. If the refrigerator was just installed, you may need to flush as much as 6 gallons of water to dissipate the air.

If, after flushing the system, your dispenser continues to have a constant or steady drip, it may need to be checked by a technician. To initiate the service process through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you further.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do youmakethe water colder on the refrigerator rf266abpn

asked 4 years ago
Anonymous
on RF266ABPN/XAA
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1 answer
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answer 1
Thank you for the question. While there is no temperature control for the dispensed water on the RF266ABPN, the water should be cool, but not ice cold. If the water is not cool, you may have used up the water in the refrigerator's reservoir, which holds about two liters of water.

I would suggest waiting 24 hours before dispensing water. If it still isn't cold, then your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where could that foul smell be coming from?

Our refrigerator is 1.5 years old. Last week it started to stink. I've cleaned out all the food. Everything - from both the top and the freezer. I've wiped down the walls, etc. It still smells. Anyone else have this problem?
asked 3 years, 10 months ago
Anonymous
on RF266ABPN/XAA
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1 answer
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answer 1
I'm sorry to hear you're having this issue. Since there is nothing within the refrigerator itself that should be causing an odor, I would suggest using an odor-absorbing substance such as baking soda to try to rid your refrigerator of the odor. If this does not resolve the issue, then you could contact 800-SAMSUNG to discuss the service options that are available to you.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

$$ replacement water filters?

how much do replacement water filters cost? and how is the water filtered?
asked 4 years, 11 months ago
Courtney
on RF266ABPN/XAA
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1 answer
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answer 1
Samsung refrigerators use cartridge type water filters which should be replaced approximately every 6 months. Water filter model #DA29-00003B, and the newer #DA29-00003G version, are both compatible with the RF266ABPN. Please visit samsungparts.com or call 800-627-4368 for pricing and availability. This replacement filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

discontinued: new model?

I tried to order this model (RF266ABPN) at a local big box store and was told it's discontinued. Is there a refresh coming out soon, and if so, when?
asked 4 years, 9 months ago
Anonymous
on RF266ABPN/XAA
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1 answer
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answer 1
The RF266ABPN has been replaced with the RF266AEPN. The new model has all the great features of the original, with the addition of LED lighting in the refrigerator, an upper freezer drawer that extends fully, improved energy efficiency and upgraded handles to match other Samsung kitchen appliances. To find a retailer near you that carries this new model, click on the "Where to Buy" button on the right side of the product's home page, which you can visit by clicking here: http://www.samsung.com/us/consumer/...

Thanks for your interest in Samsung.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

The specs for RF266ABPN say that the net case height w/o hinge is 68 5/8". Is that the max height or does that exclude the levelling on bottom?

asked 4 years, 3 months ago
Anonymous
Garland TX
on RF266ABPN/XAA
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1 answer
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answer 1
The 68-5/8" is the height from the ground to the top of the cabinet behind the hinges, so it includes the wheels and front leveling legs.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
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Question

What would cause water leaking on floor right side of refrigerator?

Water and ice accumulation above freezer under the wide food drawer.
asked 3 years, 6 months ago
mmurdd
on RF266ABPN/XAA
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answer 1
I'm sorry to hear you're having this issue. Water under the deli tray or vegetable drawers can be the result of condensation or it can be an indication of a leak that may require service to repair. To help determine which it is, please follow the link below to open the Troubleshooting Guide, then select Water And Ice ► Water Is Leaking ► Water Is Underneath The Vegetable Drawers: http://support-us.samsung.com/cyber...

If service is necessary, please submit an online service request through the link provided, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
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Question

Plastic piece fell off into the ice bin, ice maker partially functional. How do I fix it?

Dear Samsung,
I have a model RF266ABPN refrigeator. I am greatly pleased with this model which I purchased 1.5 years ago. A week ago, a plastic piece (pic attached) about 2 inches long fell into the ice bin, and now the ice bin makes one large chunk of ice rather than many cubes. How do I fix it? Thanks,-Bob
Image(s)
User submitted image
asked 3 years, 6 months ago
severinghaus4
on RF266ABPN/XAA
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1 answer
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answer 1
I'm sorry to hear this water level sensor cover has come off of the icemaker. If the cover has come off, it's likely the sensor itself has moved out of place, as well, which would explain why the tray is overfilling and freezing a block of ice rather than cubes. I would suggest having a technician repair this for you. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

How do you remove the fixed glass shelf above the fruit/vegetable drawers?

Dirt has gotten between the inset glass and surrounding plastic. there are two small white tabs but they do not come out easily.
asked 3 years, 5 months ago
khagearty
New Haven, CT
on RF266ABPN/XAA
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1 answer
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answer 1
Thanks for the question. You should be able to remove the plastic tabs that hold the glass shelf down in the back by prying it up carefully with a flathead screwdriver. There is a how-to article available in the Troubleshooting Guide that explains the procedure for removing this shelf. Please follow this link, then select "How To" > "Cleaning The Refrigerator" > "Interior" > "How To Remove The Glass Shelf Above The Fruit And Vegetable Drawers": http://support-us.samsung.com/cyber...

Thank you for the question,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

How do I shut off the ice maker? How much is a new ice maker?

asked 3 years, 4 months ago
sher817
on RF266ABPN/XAA
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1 answer
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answer 1
To turn off the icemaker in your RF266ABPN, press the Ice Off button on the control panel.

For information and availability of replacement parts for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

For troubleshooting tips that may help you resolve whatever issue you're having with your current icemaker, please visit the link below, then select "Water And Ice > Ice" to choose from the list of related articles: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is my freezer not cold enough to freeze foods and etc. even though my thermostat is set at negative six degrees?

asked 3 years, 4 months ago
hunter79423
on RF266ABPN/XAA
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1 answer
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answer 1
If you recently lowered your freezer temperature to -6ºF, it may need time to reach that temperature, which would be indicated by the display blinking. If the temperature displayed is -6ºF and is not blinking, yet the food in your freezer is not frozen, your RF266ABPN may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

My rf266abpn bottom freezer icemaker is not making ice. I used my fingers to remove the cubes that were in the tray, but now it is not filling water.

The water dispenser is working fine.
asked 3 years, 3 months ago
Anonymous
NY
on RF266ABPN/XAA
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1 answer
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answer 1
I'm sorry to hear your RF266ABPN icemaker is not making ice. There are several factors that can effect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off? The icemaker can be turned on or off by pressing the Ice Off button on the control panel. Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test/Reset button on the icemaker?
- If all of the above options do not resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

why is there fan noise in RF266ABPN refrigerator every few minutes for few seconds?

asked 3 years, 1 month ago
mkanodia
92130
on RF266ABPN/XAA
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answer 1
Thanks for the question. It's not unusual for the fan in your RF266ABPN to operate intermittently as long as the doors are closed. If the fan sounds as though it's hitting something, or if the fan continues to operate when the doors are open, your refrigerator may require service. If this is the case, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

ice maker

part fell off
asked 3 years, 1 month ago
casbarra
on RF266ABPN/XAA
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1 answer
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answer 1
I'm sorry to hear a part has fallen off of your icemaker. If it's the front cover, this part is cosmetic and should just snap back into place. If it appears to be an internal component of the icemaker, then service may be required to reassemble the icemaker so it will function properly. I would suggest you submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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