I'm sorry to hear you're having this issue. The ideal temperature for the freezer is between - 2°F and -4°F, and you have the ability to adjust the freezer temperature on the RF266AASH from 8°F to -14°F. There are several factors that could effect the performance of the cooling system which you can check yourself. Please click here to go directly to the Troubleshooting page for this issue: http://support-us.samsung.com/cyber...
. If, after trying these remedies, your freezer is still not performing properly, please fill out the online service request form through the link at the bottom of the Troubleshooting page, or contact (800) SAMSUNG to speak to an agent who can assist you.
- Ms. Samsung
answered 4 years, 7 months ago