Looking for Answers about samsung 26 cu. ft. French Door Refrigerator?

We had this problem. The repairman found that a sensor had been installed in the wrong place and ice had built up all through the back of the refrigerator. He had to thaw it and install another sensor in the correct place. MAJOR problem. Yours may not be caused by the same thing, but that's what caused our loud fan noise.

The recommended clearance for the RF263AEWP refrigerator is 2" on top, 2" behind, and 1 to 2" on the sides to allow sufficient space for air circulation of the internal cooling system. If the Refrigerator does not have enough space, the internal cooling system may not work properly. If you're installing the refrigerator next to a fixed wall, the minimum clearance is 3-¾” between the refrigerator and the wall to allow the door to swing open.

- Ms. Samsung

Our freezer door is close to silent - I'd check to see if is set up correctly.

There is a water filter for ice maker, but no water dispenser.

Our ice maker stopped working about a year after we got the fridge. We didn't bother to call a repairman, because we still do have some old-fashioned ice cube trays. We made do. Then we had a power outage. When the power came back on, so did the ice maker. It's been fine ever since.

Just turning everything 'off' didn't work, but unplugging for thirty minutes or so might do it for you. Good luck!

We have a 25 cc ft french door frig. it too only produces 5 or 6 cubes of ice slowly Is this normal..

Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. We have brought it to the attention of one of our assistant managers in our Knowledge Base team and he requested that you please submit some photos to us. You can email the photos to qasupport@sea.samsung.com. Please include your contact info and your product's serial number in the message as well.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Yes, the RF263AEWP, like other Samsung refrigerators, is frost-free.

Thanks for your interest in Samsung!
- Ms. Samsung

There is a way to "trick" Samsung French Door refrigerators, including the RF263AEWP, into thinking the doors are closed when they're not, which will cause the lights inside the refrigerator to remain off even when the doors are open. Here's how: 1) Find the two locations on the top of the plastic piece above the front of the refrigerator where the word 'switch' is embossed in raised letters. 2) Tape magnets just below these two locations, on the front of the plastic cover. Once both magnets are placed correctly, the lights will turn off. 3) The freezer lights are controlled by a button that gets compressed when the drawer is closed. The button is located on the left side of the freezer wall. Simply tape the button down during the Sabbath, and the lights will remain off.

It is important to note that if the refrigerator thinks the doors are closed when in fact they are open, the fan may come on with the door open and dissipate all the cold air from inside the unit. The magnets should be removed when Sabbath is over.

Thank you for your interest in Samsung!
Ms. Samsung

Yes, the freezer in the RF263AEWP, as in other Samsung models, is frost-free.

- Ms. Samsung

To help speed up ice production, make sure the freezer temperature is set to -2°F or lower, and select the Power Freeze option. If the ice piles up in the collection bin enough to trigger the sensor lever, the icemaker will turn off. Spreading the ice evenly throughout the bin will enable the icemaker to keep producing ice until the bucket is actually full.

Thank you for your question!
Ms. Samsung

The RF263AEWP is rated for AC115V 60Hz 11.6 Amps. I would suggest checking with a locally licensed electrician for advice in protecting your refrigerator and your home from damaging power surges and outages.

Thank you for the question,
Ms. Samsung

I'm sorry to hear you're having this issue. Frost in the freezer is likely caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

After following the instructions provided, if you continue to have this issue please contact Samsung through the "Create online service request" link, or call 800-SAMSUNG to speak with an agent who can assist you.

- Ms. Samsung

The RF263 measures 35-3/4" wide, and Samsung recommends leaving at least 1" on each side of the refrigerator to allow the cooling system to work properly and most efficiently, so you should ideally have 37-3/4" in available width. Other key clearance dimensions include 68-5/8" case height (behind hinges) plus 2" clearance above, and 29-1/8" case depth, with 2" clearance behind the unit, as well.

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Ms. Samsung

Thank you for the question. To increase ice production above the 133 cube per day level, activate the Power Freeze option by pressing the button on the control panel. This should shorten the cycle time from about 90 to 55 minutes. Once the ice bin is full, transfer the ice to another storage container to avoid the bin filling up and triggering the lever above it which would cause the icemaker to cease making ice.

Thanks for the question!
Ms. Samsung

I'm sorry to hear the alarm is continuing to sound. The door alarm may sound despite the doors being closed if the wiring harness has come undone, or if the wiring was not reconnected properly after the doors were removed for installation, if this was the case in your situation.

Please follow the User Manual instructions for removing the hinge cover on your doors and reattaching the wires. The Manual can be downloaded as a pdf file from this website for your convenience. If the alarm continues to sound after checking the wiring harness, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. Your RF266AEWP will require service to fix the icemaker. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with your RF263AEWP. I can't tell from your question what kind of symptoms you're experiencing, so I would suggest you refer to your User Manual to make sure it is set up properly. If the refrigerator is not cooling, make sure it is not in "cooling off" mode, which would be indicated by the letters "OF" being displayed in the temperature controls. This mode can be activated and deactivated by pressing the Power Freeze and Freezer buttons simultaneously for at least 3 seconds until a chime sounds and the display changes to numbers.

If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Both the refrigerator doors and the freezer drawer can be removed from the RF263 and RF266 so you can fit through a doorway as narrow as 30". Instructions for detaching and reattaching the doors are in the User Manuals, which can be downloaded from the product pages of this website. There is actually an easier way to remove the bottom freezer drawer, however, that does not even require any tools; just follow these steps:
1. Open the freezer drawer and remove the upper "Auto Pull-Out" freezer drawer by lifting it up and pulling it toward you.
2. Locate the white plastic release buttons located toward the rear of the metal freezer drawer railing on both the right and left side.
3. Pull the freezer drawer out while pressing the release buttons (you may need a second person to help with this step). The entire drawer and railing should pull out together.
4. To reassemble, just align and slide the drawer rail back onto the track, being sure to push it in the entire way so the buttons lock back in place, then replace the upper bin, too.

Regarding your question about the difference between the two models, the RF266 has an internal water dispenser, located on the left wall of the refrigerator compartment just inside the door, which dispenses filtered water. The RF263 has no water dispenser, but both units have built-in automatic icemakers in the freezer compartments, which also use filtered water.

Thanks for your interest!
- Ms. Samsung

I can answer my own question. Looking at everything more closely, we discovered that we had inadvertently blocked up the vents at the back on the top shelf. When the obstruction was removed, the fridge returned to working perfectly. Samsung, you might want to add "checking to make sure the vents are clear" to your list of things to check in case somebody else has this problem. It might also help to have the exact location of said vents pictured in your literature.

Thanks for a great product!