Looking for Answers about samsung 26 cu. ft. French Door Refrigerator?

For assistance with your refrigerator's registration and service requests, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

This is to keep what ever you would like in. If you have a large tray of meat, cheese, and or fruit it fits perfecty. If you want to keep your meats there (or whatever), you can customise the temperature for what you would like to keep there.

The RF263AEBP's Cool Select Pantry Drawer is an independently-controlled drawer within the refrigerator compartment which provides ideal temperature settings for "Fresh", "Deli" and "Chilled" options. Since the drawer is the full width of the refrigerator's interior, it can easily accommodate wide items like sheet cakes and deli platters.

Thanks for your interest!
Ms. Samsung

Though Samsung recommends using the internal water filter on the RF263AEBP to prevent mineral deposits from clogging the water lines and damaging the unit, it is not necessary to do so if you use an equally effective whole house filtration system. The water line to the automatic icemaker should function without a filter installed, and a bypass cap should not be necessary. However, if you prefer to use the bypass cap, and cannot find the one that came with your unit, then you could order a replacement from SamsungParts.com or by calling 800-627-4368.

Thank you for the question,
Ms. Samsung

The salesman told me yes . But the delivery guys said no. I believe its no.

Thank you for contacting Samsung.

If you did not change the water filter, it would eventually get clogged and you begin to notice water pressure loss and lower ice production. Eventually, water from the dispenser would cease and ice production would stop altogether. That being said, your refrigerator can be used without the water filter if you so choose.

But, we do recommend you use the water filter. If you ever wish to order a new water filter, you can do so via our parts supplier below.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00003G.aspx?model=RF263AEBP/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team

Will provide less favorable tasting ice cubes and water.

While it is possible to remove all 3 handles to fit through a smaller doorway, I would recommend removing the doors instead. The handles, especially the EZ Open freezer drawer handle, is actually more difficult to remove and reassemble, and removing the doors can help to avoid damage from scuffs and scratches. For instructions on removing the doors and drawer, please refer to the User Manual which can be downloaded as a pdf file from this website for your convenience.

The depth of the RF263AEBP without the handles is 33"; the depth without the doors is 29-1/8".

Thank you for your interest,
Ms. Samsung

I'm sorry to hear the icemaker does not appear to be working in your RF263AEBP. There are several factors that can effect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi?
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned off? The icemaker can be turned on or off by pressing the Ice Off button on the control panel. Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the water filter installed properly and locked in place?
- Did you press the Test button on the bottom of the icemaker which should cause the tray to rotate then fill with water? It may be necessary to press it more than once when the water is first connected or when the filter is changed in order to bleed air from the lines.

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Thanks for the question. It isn't unusual for some of the cubes to break as they're ejected from the tray, especially if the ice bin is empty since they may break when they hit the plastic bin. If your freezer temperature is set very low, the ice may be particularly brittle, as well. Try adjusting the temperature, if necessary, to the recommended -2°F. It may also help to reset the icemaker by pressing the Test button on the bottom; this should cause the tray to rotate and dump its contents then fill with the appropriate amount of water.

- Ms. Samsung

To reset the water filter indicator light in the RF263, press the Fridge and Power Cool buttons until the light turns blue, indicating the filter is new. The light should turn pink after about 5 months, and red at 6 months when it's time to change the filter again.

- Ms. Samsung

Some sounds in the RF263AEBP are normal and others are not. The sounds of the ice cubes dropping into the bucket and the trays filling with water are normal, but hearing a ratcheting sound is not. I would suggest calling 800-SAMSUNG to speak with an agent who can help determine whether the noises you're hearing are normal or require service.

Thank you,
Ms. Samsung

Frost in the freezer results from the moisture in warmer air condensing on the cold surfaces in the freezer. While a small amount can be normal if the freezer drawer is opened frequently and in very warm, humid environments, excessive frost can be caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. I would suggest calling 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

Thank you for your question. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349072&modelname=RF263AEBP

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

I'm sorry to hear you're having this issue with your RF263AEBP refrigerator. If the display shows all "8s" and the controls do not respond, your refrigerator will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Unfortunately, Samsung does not have touch up paint available. I would suggest contacting your local appliance, hardware or home improvement store for assistance finding a suitable alternative.

- Ms. Samsung

Try using the power freeze feature, that will rapidly cool the temperature of the freezer and possibly speed up the ice production. If that does't work there is a button on the ice maker that says "Test Switch", push that and that may speed it up.

I'm sorry to hear you're having this issue. Some noises the refrigerator makes can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for explanations and troubleshooting suggestions: http://support-us.samsung.com/cyber...

If these suggestions do not help to resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung