Looking for Answers about samsung 20 cu. ft. French Door Refrigerator?

Thank you for your question. We have a guide for how to remove the glass sections: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348946&modelname=RF217ACRS

If that doesn't answer your question, please feel free to contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

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http://twitter.com/#!/samsungsupport
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will it hurt the ice macker if you do not turn it off over a pirod of time

Hi, I would see if it is on power freeze. and check what temp. is set om. Hope this will help

Yes, the freezer drawer on the RF217ACRS can easily be removed by following these instructions:
1. Open the freezer drawer and remove the upper freezer drawer by lifting it up and pulling it toward you.
2. Locate the white plastic release buttons located toward the rear of the metal freezer drawer railing on both the right and left side.
3. Pull the freezer drawer out while pressing the release buttons (you may need a second person to help with this step). The entire drawer and railing should pull out together.
4. To reassemble, just align and slide the drawer rail back onto the track, being sure to push it in the entire way so the buttons lock back in place, then replace the upper bin, too.

Thanks for the question,
Ms. Samsung

The RF217ACRS does not come with an internal water filter for the icemaker. Instructions for installing an external water filtration system can be found on pages 17-18 of the User Manual, which can be downloaded from this link: http://tinyurl.com/29ctyvw

Please note that the Samsung part number (DA29-00015A) mentioned on page 18 has been discontinued. Your local retailer should be able to help you choose a filtration system that best meets your needs.

Thank you for the question,
Ms. Samsung

Yes, turning the Energy Saver off will activate the low-power heater that's built into the vertical strip between the French Doors that you're referring to. This should help to evaporate the condensation that can build up between the doors, especially when there's a lot of moisture/humidity in the air. I would suggest wiping the strip and gaskets down at the start.

Thank you,
Ms. Samsung

The slides you're referring to on the vegetable bins help to control the humidity level in the drawers. Different fruits and vegetables have different storage needs with regard to humidity. To give you an example, items like lettuce, spinach and berries prefer high humidity (over 90%), while onions and squash prefer lower relative humidity (under 80%). Since the RF217ACRS features Samsung's signature Twin Cooling system, which helps to maintain a higher humidity level throughout the refrigerator (40-45%) compared to conventional systems (less than 20%), your produce should last longer regardless of the setting on the drawer. The drawer lever can complement the Twin Cooling, however: open the lever for lower humidity-loving fruits and veggies, and close the lever to increase it. A helpful trick to remember which produce loves higher humidity is to think of the items that are kept on the sides of the produce aisle in the grocery stores (where they receive frequent "mistings" of water) and which are not.

I hope this helps answer your question!
Ms. Samsung

Cracking and popping sounds in the refrigerator are usually normal, and can be caused by the plastic parts expanding and contracting with the temperature. For more information on this and other sounds your RF217ACRS may make, please click on the link below to open the Troubleshooting Guide, then select "Operation" > "Refrigerator" > "Unusual Noises": http://support-us.samsung.com/cyber...

Thank you!
Ms. Samsung

I'm sorry to hear your ice cubes have a chlorine taste. Since the RF217 refrigerator does not come with a water filtration system, the taste you're experiencing is from the water supply. If the filtration system you're using is not effective, I would suggest consulting with the retailer where you purchased it for a more effective alternative.

Thank you,
Ms. Samsung

I'm sorry to hear your door alarm is not working. Please refer to page 13 of the User Manual (Reassembling the Refrigerator Door) to learn how to check the connection of the wires under the door hinge. If the door had been removed for any reason, such as during installation, it is possible the wires were not reattached properly. If this does not resolve the issue, please call 800-SAMSUNG to speak to an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Operation ► Operational Sounds / Noises": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Thank you for the question. If your RF217 is not producing ice after connecting the water line to the refrigerator, be sure the Ice Off button has not been activated on the control panel, and press the Test button on the icemaker as shown on page 23 of the User Manual.

If the ice tray does not fill with water, please check the water supply valve to be sure it's turned on fully, and the lines to be sure they are not kinked or bent, causing an obstruction in the water flow. If the tray fills with water but does not freeze after a couple of hours, try lowering the freezer temperature or pressing the Power Freeze button on the control panel.

If these suggestions do not help resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Thank you for the question. Water in your crisper drawers could be caused by condensation or it could be the result of a leak that would require service to repair. Please remove the crisper drawers and wipe up all water and moisture that has collected in or around them, then replace them and wait 24 hours. If more water accumulates by the next day, your RF217 will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Please follow the link below then select "Usage ► > How To ► > How To Remove The Refrigerator Door Handles" for instructions on removing the refrigerator door handles on your RF217ACRS: http://support-us.samsung.com/cyber...
Samsung recommends removing the freezer drawer front rather than the EZ Open Handle on the drawer due to the complexity of both removing and replacing it. Instructions for removing the drawer front can be found through the same link or in the user manual.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. The freezer glides should not freeze up and prevent the drawer from closing. I would suggest clicking on the link below then selecting "Troubleshooting ► Freezer ► Frost in the Freezer" for assistance determining whether the drawer is closing properly and how to fix it: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

I'm sorry to hear the ice is piling up enough to fall out of the ice bin in your RF217 freezer drawer. There is a feeler arm that hangs under the icemaker that should signal to the icemaker to stop producing ice once it reaches a certain level. If the lever is not working and your ice bin is overfilling it may require service. If the bin is at a normal full level, it is not unusual to have a few cubes escape on occasion through the small space between the bottom of the icemaker and the back of the bin. The best way to avoid this is to turn the icemaker off when you have enough cubes if it is producing at a faster rate than what you're using.

For further assistance, please call 800-SAMSUNG to speak with an agent who will be happy to help.

Thank you,
Ms. Samsung

The part you're referring to is the cover for the front of the icemaker. This part is cosmetic and does not effect production, but should snap back into place if it is not broken. If it is broken but you would like to replace it, please visit SamsungParts.com for information and availability.

Thank you,
Ms. Samsung

The RF217ACRS is an upgraded version of the RF217ABRS, and features new handles to better match other Samsung kitchen appliances, an Auto Pull-out upper freezer drawer which extends fully, and LED lighting in both the refrigerator and freezer compartments.

Like the RF217ABRS, the RF217ACRS continues to offer Samsung's signature Twin Cooling System, to help keep food fresh longer, EZ Open freezer drawer handle, and the convenience of an automatic icemaker in the freezer.

Thank you for your interest!
- Ms. Samsung

To fit the RF217ACRS through a 30" doorway, you'll need to remove the doors and drawer, which is actually recommended over removing just the handles anyway. Instructions for removing both the doors and the drawer can be found on this website or in the User Manual beginning on page 10. The User Manual can be downloaded from this website as a pdf file for your convenience.

The depth of the RF217ACRS without the doors and drawer is 26-1/4"; the depth with doors but without handles is 30-1/2"; and the depth with handles is 32-1/2".

Thanks for your interest,
Ms. Samsung

The RF217ACRS has three shelves. The bottom shelf sits just above the crisper drawers and is not adjustable. The middle shelf has three possible settings, at 6-1/4", 8" or 9-3/4" above the bottom shelf. The top shelf is 17" above the bottom shelf, and there is another 8-3/4" of space between the top shelf and the ceiling of the refrigerator.

Thank you for your interest!
Ms. Samsung