Looking for Answers about samsung 20 cu. ft. French Door Refrigerator?

For information and availability of Samsung parts and accessories for your RF217 refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

The RF197 may be able to operate on a modified sine wave inverter that meets the 115V/60 Hz/11.6 amp power requirement. However, Samsung does not recommend installing the refrigerator in an RV due to the potential for power and temperature fluctuations.

Thank you for the question,
Ms. Samsung

I'm sorry to hear you're having this issue. Frost in the freezer is likely caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

After following the instructions provided, if you continue to have this issue please contact Samsung through the Create online service request link, or call 800-SAMSUNG to speak with an agent who can assist you.

- Ms. Samsung

Thank you for the question. You can find instructions for replacing this black metal indexing rod in the Troubleshooting Guide. To access the instructions, follow the link below to open the Guide, then select "How To" > "Metal Black Rod Lying In The Bottom Of My Freezer": http://support-us.samsung.com/cyber...

- Ms. Samsung

For assistance with your product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

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We conferred with our resident home appliance expert who showed us the part you speak on one of our demo models on the call center floor. The spring can be reinserted into two small holes (one on the flap and one on the fridge door itself. He popped the spring out and said just try putting the spring into the holes one side at a time (see attached images).

He said if it was too much trouble, you shouldn't worry about putting the spring in there at all, as it should not having any long-term effect on the fridge's operation. Just fold the flap inward and as long as it's in that position, it should close and seal just fine.

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The Samsung Online Support Team

If the Movable Drawer on your RF217 is not gliding smoothly, try cleaning the track to remove any residue or debris. For thorough cleaning, remove the entire shelf, turn it upside down, and use a cotton swab to clean the track. If necessary, apply a very small amount of lubricant, such as WD40, with a swab to help the tray glide easily, but be careful to remove any excess to prevent it from dripping inside the drawer or onto the shelf beneath it.

- Ms. Samsung

To reset the icemaker, press the Test button on the bottom which should cause the tray to rotate and dump ice then return to its upright position and fill with water. It may be necessary to hold the Test button in for as long as 8 seconds. Please be sure to hold a container under the ice tray to catch any ice or water that spills.

- Ms. Samsung

I'm sorry to hear the bottom freezer drawer panel of your RF217 was dented. For information and availability of a replacement drawer front, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

For assistance with your online product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. Samsung actually recommends having the icemaker serviced by a qualified technician if wires or parts have come undone. As far as the freezer drawer is concerned, it should pull out far enough to allow you to remove both bins, if necessary. If it's a tight fit, try opening the refrigerator doors for more clearance.

For assistance determining your service options, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Thank you for contacting Samsung.

On the backside wall of the Twin Cooling logo is the evaporator. Our home appliance specialist indicates the brownish ice/water is what forms on the evaporator itself. He says it does not contribute to the water or ice you consume and that you should simply plug it back up. By leaving it unplugged, the air in your fridge is mixing with the air in the evaporator, which is much colder and can lead to issues.

Thank you for being a Samsung customer!

The Samsung Online Support Team

If condensation is forming on the strip between the doors of your RF217, I would suggest turning the Energy Saver feature OFF by pressing the button on the control panel so the light is off. Disabling the Energy Saver causes the low-wattage heater in the strip between the doors to turn on, which helps to evaporate the condensation.

- Ms. Samsung

The buzzing noise is likely the sound of the compressor running and is normal. Like many other noises, you may be able to minimize the volume by adjusting the position or leveling the refrigerator and ensuring it has the appropriate amount of clearance around it. Samsung recommends leaving at least 2" above and behind the unit and 1" on each side.

- Ms. Samsung

Pressing the Ice Off button will turn the icemaker off and on. If it is currently set to "Off" and the Ice Off icon is illuminated, press the Ice Off button again to turn it back on.

- Ms. Samsung

I'm sorry to hear you're having this issue. It's not unusual to have a small amount of water gather as a result of condensation, but if you have a significant amount accumulating, your refrigerator may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Pressing the Ice Off button again should turn the icemaker back on if it is turned off.

- Ms. Samsung

Thank you for the question. The RF217 does not have the option of switching between Fahrenheit and Celsius.

- Ms. Samsung

If the refrigerator is working properly but the freezer is not, or vice versa, your RF217ACBP will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

If the ice tray is not filling with water, check to make sure the water valve is turned on, there are no bends or kinks in the water line, and the Ice Off icon on the control panel is not illuminated, then press the Test button on the bottom of the icemaker which should cause the tray to rotate then fill with water.

If the tray fills with water but does not freeze, check the fridge and freezer temperatures; they should be set to 38ºF and -2ºF, respectively. If the drawer is not closing or sealing properly, this could effect the freezer temperature in addition to allowing moisture in and promoting frost accumulation. Please click on the link below then select "Troubleshooting ► > Freezer ► > Frost in the Freezer": http://support-us.samsung.com/cyber...

If these suggestions do not help to resolve the issue, please use the link provided in the article to request service.

- Ms. Samsung