If the ice tray is not filling with water, check to make sure the water valve is turned on, there are no bends or kinks in the water line, and the Ice Off icon on the control panel is not illuminated, then press the Test button on the bottom of the icemaker which should cause the tray to rotate then fill with water.
If the tray fills with water but does not freeze, check the fridge and freezer temperatures; they should be set to 38ºF and -2ºF, respectively. If the drawer is not closing or sealing properly, this could effect the freezer temperature in addition to allowing moisture in and promoting frost accumulation. Please click on the link below then select "Troubleshooting ► > Freezer ► > Frost in the Freezer": http://support-us.samsung.com/cyber...
If these suggestions do not help to resolve the issue, please use the link provided in the article to request service.
- Ms. Samsung
answered 1 year, 3 months ago