Thank you for the question. It's not unusual to have a small amount of frost in the freezer since each time the drawer is opened, warmer air enters carrying moisture that freezes on the cold surfaces inside the compartment. While Samsung freezers do have heaters in the walls that cycle on periodically to prevent frost build-up, this does not necessarily prevent the moisture from condensing on the packages or plastic bins. To help reduce the amount of frost on packages, keep the drawer closed as much as possible.
If you're experiencing more than just a small amount of frost, I would suggest reviewing the available troubleshooting articles on this topic to ensure the drawer is closing properly and the vents are not blocked. Please click the link below, then select "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...
Please click on the link below, as well, to view a short how-to video on removing frost from the bottom freezer: http://support-us.samsung.com/spsn/...
If these steps do not help to resolve the issue, please use the link provided in the article to request service.
- Ms. Samsung
answered 1 year, 8 months ago