Looking for Answers about samsung 20 cu. ft. French Door Refrigerator?

I'm having the same issue. Were you able to get your frig serviced? I'm wondering if this problem warrants a recall? How was your refrigerator fixed?

It is normal for the cabinet to be warm. If it is too hot too touch then there's a problem. As long as it is operating normally and is not too hot to touch then nothing is wrong.

Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. Cracking or popping noises are usually associated with the expansion and contraction of plastics as they cool or freeze and are probably normal, though there may be ways to prevent or minimize this, as well. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration ► Cracking / Popping Noise": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Correction*

Not hooking up your ice maker WILL NOT affect the operation of your unit.

I bought high gloss black Krylon Fusion paint. I sprayed a small amount in a plastic bowl and used a fine paint brush to dab it on; worked beautifully!

The RF217AC is an upgraded version of the RF217AB, and will feature new, upgraded handles, LED lighting in both the refrigerator and freezer, and the Auto Pull-out upper freezer drawer which can extend fully when opened.

Like the RF217AB, the RF217AC will continue to feature Samsung's signature Twin Cooling System, automatic icemaker in the freezer, EZ Open freezer drawer handle, Energy Star rating, and a five-year legacy of JD Power Overall Customer Satisfaction Awards for Refrigerators.

Thanks for your interest!
Ms. Samsung

If your RF217 refrigerator is "locked" and will not roll easily, it is probably because the front leveling legs have been lowered, raising the wheels off the ground and locking the refrigerator in place. To raise the leveling legs, insert a flat head screwdriver in the grooves and rotate the legs so they raise up, leaving the refrigerator resting on the wheels.

For more information, please refer to page 15 of the User Manual which can be downloaded from this website.

Thank you,
Ms. Samsung

Instructions for removing the refrigerator doors and drawer can be found in the user manual, as well as by following this link, then selecting "How To ► > Removing the Doors" when the troubleshooting guide opens: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

Thanks for the question. The serial number on your RF217 refrigerator is in small print, located just below the bar code on the white label that also contains the model number. This label will be on the left wall just inside the refrigerator.

If you need any other assistance with registration, feel free to use Live Chat option on the support page or call 800-SAMSUNG to speak with an agent who will be happy to help.

- Ms. Samsung

The outside of the RF217ACBP is metal. The sides are textured gray paint; the front is a smooth painted finish.

Thank you for your interest,
Ms. Samsung

Yes, the RF217ACBP will fit within the available space. The unit itself is 32-1/4" wide, 68-5/8" high behind the hinges and 69-3/4" high with the hinges, and 26-1/4" deep without the doors. Samsung recommends leaving at least 2" above and behind the refrigerator and 1" on each side to allow sufficient air flow for the cooling system to work properly and most efficiently. Ideally, you should have about 70-1/2" in height to allow for that ventilation. If it's a cabinet above the refrigerator, perhaps there's a recessed area underneath it.

Thanks for the interest,
Ms. Samsung

Thank you for the question. It's not unusual to have a small amount of frost in the freezer since each time the drawer is opened, warmer air enters carrying moisture that freezes on the cold surfaces inside the compartment. While Samsung freezers do have heaters in the walls that cycle on periodically to prevent frost build-up, this does not necessarily prevent the moisture from condensing on the packages or plastic bins. To help reduce the amount of frost on packages, keep the drawer closed as much as possible.

If you're experiencing more than just a small amount of frost, I would suggest reviewing the available troubleshooting articles on this topic to ensure the drawer is closing properly and the vents are not blocked. Please click the link below, then select "Troubleshooting ► Freezer ► Frost in the Freezer": http://support-us.samsung.com/cyber...
Please click on the link below, as well, to view a short how-to video on removing frost from the bottom freezer: http://support-us.samsung.com/spsn/...

If these steps do not help to resolve the issue, please use the link provided in the article to request service.

- Ms. Samsung

Thanks for the question. If the icemaker cover is the only part that came off, it's cosmetic and shouldn't affect the shape or size of the cubes. I would suggest pressing the Test button on the bottom of the icemaker which should cause the tray to rotate and dump its comments then fill with the appropriate amount of water. If the problem persists, your icemaker may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

It's normal for the compressor to make a buzzing sound. It may help to reduce the volume of the sound by properly leveling the refrigerator. For more information on this and other sounds, please click here: http://support-us.samsung.com/cyber...

- Ms. Samsung

Power outages are sometimes accompanied by surges that can damage the refrigerator. If your RF217ACBP has an error code displayed and is not responsive, it may require service. To initiate service through Samsung, please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

store where u bought it or at Samsung.com

Thank you for the question. The RF217ACBP can fit many types of milk containers both on the shelves and in the door bins, though I'm not sure what you have in mind by "configuring the drawers". Some of the ways people fit milk containers in the RF217 include placing them in the door bins or, if they are too deep for the door bins they can be stored on the shelves. The middle shelf can be raised to its highest setting for more height clearance, if necessary.

I hope this helps,
Ms. Samsung

The RF217ACBP is Energy Star-rated, exceeding the current federal standards by 20%. Since rebates vary by state or locale, I can't tell you which ones you might be eligible for. I would suggest consulting your retailer or looking for available rebates through EnergyStar.gov or through the Department of Energy's site: http://www.energysavers.gov/financi... These sites have a lot of helpful information on current rebate programs.

Thank you for your interest,
Ms. Samsung

If your RF217ACBP has not yet produced ice, try pressing the Test button located on the bottom edge of the icemaker. This should cause the tray to rotate and fill with water. If it does not fill with water then you may need to press the button again until you bleed the air from the line and the water can work its way to the icemaker. If the tray fills, then it should be just a matter of time before it freezes. Samsung recommends setting the refrigerator and freezer temperatures to 38°F and -2°F, respectively.

Thank you,
Ms. Samsung

Thank you for the question. I would suggest calling 800-SAMSUNG to speak with an agent about having a technician from a Samsung authorized service center remove and install the EZ Open Handle on your freezer drawer due to the complexity of the mechanism.

- Ms. Samsung