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Most Recent Questions
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RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
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RF220NCTASR/AA ice maker not making much ice at all
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I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
18 cu. ft. French Door Refrigerator

Customer Questions & Answers:
100 Questions
 | 
108 Answers

Questions & Answers for samsung 18 cu. ft. French Door Refrigerator

Question

When I looked up "Water is pooling in my produce drawers," the answer was, "Water is dripping from the back wall into the vegetable drawers." Why?

I've had my RF197 refrigerator for just over 2 years. Water has begun pooling in my produce drawers. If the problem is because water is dripping from the back wall into the produce drawers, why would water be dripping from the back wall? And there's no water along the back wall, only in the produce drawers. The rest of my fridge is dry.
asked 2 days ago
Anonymous
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=424783&modelname=RF197ACRS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 day ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I remove manufacturer stickers from my French Door Refrigerator?

Model #RF197ACWP came w/2 stickers on the top of the freezer drawer and a sticker on the handle of the freezer drawer. I washed all off w/soap and water however there is a sticky residue left behind - how do I remove that residue?

Thank you.
asked 6 days ago
Miromi
New York
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you look for a cleaner that removes sticky substances. They often have a fairly powerful citrus scent.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 days ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Samsung French Door refrigerator occasionally makes a super loud buzzer noise

Model # RF197ACRS/XAA (Our model does not have an automatic icemaker.)
Serial # RF197ACR
Purchased: June 2014

Aside from the low humming-buzz sound the refrigerator makes from time-to-time during its normal operation, it will occasionally make a super loud buzzer noise that can be heard a good distance away from the kitchen. The buzzing noise lasts for 3-4 seconds, but there is no pattern of time as to when the next buzzing sound will occur.

It happens two to three times a day, that is, when I am home to hear it. It sounds like a game show buzzer when the contestant gives a wrong answer, or the noise a clothes dryer emits when it’s done.
asked 1 month, 3 weeks ago
somawally
San Francisco
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and please provide the full model and serial number of the device. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 3 weeks ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Ice comes out broken and in little chips

Our ice maker works but produces very few normal size cubes. My ice bucket looks like we have an ice crusher. I like cubes. Can someone help?
asked 9 months ago
jim3994
Davenport, FL
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421053&modelname=RF197ACPN

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Paint work

Is there a person that can touch up the paint work on the doors that have scratches in on delivery?
asked 1 year, 1 month ago
Denboy
New Mexico
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact the installer of your refrigerator for further assistance in this matter. If you installed the unit yourself, we recommend you review the terms of the warranty related to cosmetic damage.

http://www.samsung.com/us/support/service/warranty/RF197ACBP/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My refrigerator makes a popping noise periodically - is that normal?

asked 1 year, 6 months ago
gigler
Sheridan, MT 59749, USA
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=420940&modelname=RF197ACPN

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My refrigerator is used in a Motorhome. Is it best to unplug when in storage for 30+ days or leave operating even though empty.

My refrigerator is installed in my motorhome which we use part-time. When the RV is not in use for 30+ days (stored inside my garage), is it best for the refrigerator to be kept operating or best to unplug it and open the doors (and drawer). The garage temperatures can range from 37 degrees F up to 95 degrees F.
asked 1 year, 11 months ago
gvfoss
Oklahoma
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. If you are going to not use it for more than one month, or are going to place the refrigerator in storage, remove food and turn off breaker (or fuse) or unplug from wall receptacle and leave the doors open. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

what is the difference between a rf197abrs and a rf197acrs? and is there a power on and a power off switch

asked 1 year, 11 months ago
Kodi
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the questions. The key difference between the RF197ABRS and RF197ACRS is the introduction of LED lighting in the fridge and freezer compartments of the "ACRS" model. Like other Samsung refrigerators, these models do not have On/Off switches for power.

- Ms. Samsung
answered 1 year, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Top sliding tray drawer

Do I need a service call? The top drawer jams when opening or closing it seems to come out of the track groove!!!
asked 2 years, 1 month ago
Seacilian
Hicksville NY
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

No divider in the bottom freezer drawer?

asked 2 years, 1 month ago
lauraandglenn
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Please fill out and submit the following form via the link below. In addition to your contact info, please include your full model number and serial number, along with a similar description. This will allow us to further research this issue and contact you directly to see if this part can be supplied.

https://www.facebook.com/samsungsupport?sk=app_158125230916392

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why is water collecting in the vegetable drawers?

Water is dripping from the back wall into the vegetable drawers.
asked 2 years, 2 months ago
Newstrom
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for this problem. This may be a service issue. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

water in drawer

water accumulate in the bottom left drawer, above the freezer, why?
asked 2 years, 2 months ago
cochise1
madisonville ky
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This model and a few sister models have the same cooling system that leaks from connectors inside of the cooling system. The water runs down the air vents that supply air to the drawers and deposits the water into those drawers.

You will need to call service to have a tech fix it. If you are out of warranty like me, you will need to find the service provider authorized by Samsung to repair the problem.
answered 1 year, 8 months ago
BCKing
Jacksonville, FL
0points
0out of 0found this answer helpful.
Question

temperature control

Hi,
I just got my RF217ACRS on the 2/15/12. It made funny buzzing noises when plugged in (after the 2 hours wait after it was delivered).
1 door pops open when I close the other door (especially when I close left (the fridge's right) door); the temp fluctuates a lot - power cool cools it down but when that has stopped it goes up to 41 deg F (Food spoils at or above 40 deg F)
BTW I am in Canada but cannot register my product technical issue – Toronto, Ontario)
Also there was a sticker on it
"COOLING ON/OFF (Hold 3 Sec) For in-store Demonstration Only
Remove this Label (Not for Home use)"
(DA68-02421A REV(0.0))"
that makes me think it was a DEMO?
QUESTION(S):
How do I turn the temp lower in fridge. Do I have the number increase or decrease - i.e. is setting it to 7 going to make it cooler or warmer?
Also there is no blinking when I try to change temp. And the store I got it from is COMPLETELY ignoring me now.
Please help!
P.S. with power cool – it is capable of getting to 25 deg F.
asked 2 years, 6 months ago
ATXXTA
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RF217ACRS. Please note that it is recommended to allow the refrigerator to stand upright for as much as 24 hours prior to plugging it in if it had been laid on its side or tilted severely during transportation.

For help determining whether the noises you're hearing are normal, and maybe controllable through adjustments to the leveling, click here: http://support-us.samsung.com/cyber...

It's normal for the doors to pop open slightly when the opposite door is closed due to the air compression and movement of the vertical hinged strip between the doors, but they should close and seal themselves again automatically if the unit is leveled correctly.

If the refrigerator had been in "Demo Mode", the letters "OF" would be displayed on most models and the compressor would not turn on at all despite the lights being illuminated.

Samsung recommends setting the refrigerator and freezer temperatures to 38ºF and -2ºF, respectively. Furthermore, it isn't unusual for the internal temperature measured by a household thermometer to vary by up to 4ºF compared to the digital display. If yours is within the 4ºF margin but you are concerned that it isn't cold enough, try lowering the temperature. If it is varying by more than that, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

ice maker leaks water creating ice cubes stuck together

the ice cubes release stuck together; line of water also comes out
what should we do to fix this? Refrigerator was purchased in November 2010
asked 2 years, 7 months ago
saw12
mechanicsburg, pa
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If parts have come loose from the icemaker, I would suggest having it repaired by a qualified technician to ensure it is done properly. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How much can the height of Samsung refrigerators be differentially adjusted from left to right to accommodate a sloping floor?

If mounting feet are lowered to lift one side, will the fridge still roll forward and back, or will the wheels also be lifted, causing the fridge to scrape the floor? Also, with 1/4" lift on one side, will the doors still open and close properly? Any other tips on how to deal with the floor slant? I am considering the RF197ACRS. Thank you.
asked 2 years, 7 months ago
DoodieK
Albuquerque
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The RF197 does have leveling legs in the front which can help to make minor adjustments, but they are not designed to compensate for significant slants in the floor. Samsung recommends installing the refrigerator on an even surface, then making the adjustments as needed to level the doors so they close and seal effectively.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is water pooling and freezing under the produce bin?

We're finding water in the produce bin and frozen water under the produce bin. Can you tell me why this is happening and how to fix it. We've only had the refridgerator for a little over a year.
asked 2 years, 6 months ago
hessfest
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If ice is forming under the produce drawers, it's possible that your refrigerator temperature is set either too high or too low. Please adjust the temperature to 38°F, if necessary. The water that is freezing may be the result of condensation or it could be an indication of a leak that would require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

I need another shelve... where can i get one

asked 2 years, 8 months ago
mcdm001
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of shelves and other parts and accessories for your RF197ACRS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

for model rf197acrs...how deep is the refrigerator when the freezer door is opened fully?

asked 2 years, 8 months ago
db8db8
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The maximum depth of the RF197ACRS when the drawer is fully opened is 46-1/2".

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there suppose to be foam behind the refridgerator compressor?

It looks like there is foam blocking the vents. We just bought this and the freezer works fine, but the refridgerator is not cooling properly.
asked 2 years, 7 months ago
DrDeClue
Spartanburg, SC
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The styrofoam behind the vents is by design and is providing insulation, not blocking air flow. Please check the temperature settings on the refrigerator and freezer - Samsung recommends setting them to 38ºF and -2ºF, respectively - and make sure there are no packages leaning against the back of the fridge or freezer that could be blocking the vents. If the freezer continues to cool well, but the refrigerator is not, service may be necessary to determine why. To initiate the service process, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My refrigerator RF197ACRS does not have an internal water filter - what kind of external holder do I need and where can I buy it

asked 2 years, 9 months ago
helen922
new York City
on 18 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Samsung no longer makes the external filter for the RF197ACRS referred to in the manual, but your local retailer should be able to help you choose a filtration system that meets your needs.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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