I'm sorry to hear you're having an issue with your RF217ACRS. Please note that it is recommended to allow the refrigerator to stand upright for as much as 24 hours prior to plugging it in if it had been laid on its side or tilted severely during transportation.
For help determining whether the noises you're hearing are normal, and maybe controllable through adjustments to the leveling, click here: http://support-us.samsung.com/cyber...
It's normal for the doors to pop open slightly when the opposite door is closed due to the air compression and movement of the vertical hinged strip between the doors, but they should close and seal themselves again automatically if the unit is leveled correctly.
If the refrigerator had been in "Demo Mode", the letters "OF" would be displayed on most models and the compressor would not turn on at all despite the lights being illuminated.
Samsung recommends setting the refrigerator and freezer temperatures to 38ºF and -2ºF, respectively. Furthermore, it isn't unusual for the internal temperature measured by a household thermometer to vary by up to 4ºF compared to the digital display. If yours is within the 4ºF margin but you are concerned that it isn't cold enough, try lowering the temperature. If it is varying by more than that, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 8 months ago