I'm sorry to hear you're having a problem with your RB217ABPN. While there are a number of things you can check to troubleshoot issues with your icemaker, if it has come apart, I would suggest having it repaired by a qualified technician to avoid further damage and get it to work again. Even if it's in the right position to fill and troubleshooting can help the water to flow into it, if it isn't able to rotate and harvest the ice automatically, it could lead to overfilling and spillage the next time it goes to fill. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
answered 1 year, 9 months ago