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Most Recent Questions
Recent Question:
Ice bin fills with water and then freezes, what would be the problem?
Recent Question:
crack in freezer liner
Recent Question:
RB217ABPN/XAA - How many are having ice make issues with bottom mount -
Recent Question:
How do I clean between the clear and white parts of the fruit and vegetable drawers?
Recent Question:
Ice not being harvested
Questions with Most Recent Answers
Question:
Ice bin fills with water and then freezes, what would be the problem?
Question:
crack in freezer liner
Question:
RB217ABPN/XAA - How many are having ice make issues with bottom mount -
Question:
How do I clean between the clear and white parts of the fruit and vegetable drawers?
Question:
Ice not being harvested
See all Samsung Questions and Answers Bottom Freezer Q & A

Customer Questions & Answers for
samsung 21 cu. ft. Bottom Freezer Refrigerator

Customer Questions & Answers:
59 Questions
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59 Answers
Overall Rating:
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Questions & Answers for samsung 21 cu. ft. Bottom Freezer Refrigerator

Question

Built in?

I cannot tell if this refrigerator will work for me. Is this model a built in? What exactly does that mean?
asked 4 years, 2 months ago
AFranz
Tacoma, WA
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The RB217ABPN is a free-standing and portable refrigerator, not a "built-in", though it can have a built-in appearance if the cabinetry is designed around the refrigerator's measurements.

The RB217ABPN's dimensions are 32-1/4" wide by 68-3/4" high (behind the hinge) by 26-3/4" deep (without door). Samsung recommends leaving 1" on each side, 2" on top and 2" behind the refrigerator to allow sufficient air flow for the cooling system to work properly and most efficiently. Therefore, if your goal is to have the RB217 appear built-in, the space for it should be 34-1/4" wide by 70-3/4" high by 28-3/4" deep.

Thank you for your interest!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
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Question

I have purchased a RB217ABPN refrigerator. The specifications state that there is a holder for eggs. Where is it ?

asked 4 years, 4 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
An egg bin is not included with the RB217ABPN, but it is available to order via samsungparts.com or by calling 800-627-4368.

Thank you,
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

How do you attach the bottom freezer door handle?

The right side of the handle is attached but the left continues to pop off every time I open the freezer. I spoke with someone in parts and they sent two screws, but I'm not sure they are correct. There is no assembly diagram with the user manual or how to install handles for the freezer, only the refrigerator.
asked 4 years, 1 month ago
Trav
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
I'm sorry to hear you're having this issue. I would suggest contacting Samsung service for assistance in fixing the EZ Open Freezer Drawer Handle on your RB217ABPN, either by submitting an online service request through the link below, or calling 800-SAMSUNG to speak with an agent.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Where can i purchase this refrigerator?

RB217ABPN - 21 cu. ft. (color: Stainless Platinum)
asked 4 years ago
Anonymous
White Castle,La.
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
To find a retailer near you that carries the RB217ABPN, please click on the "Where to buy" button on the right side of the product's home page, then enter your zip code and select a radius. If this does not return the desired results, try expanding the radius, searching other zip codes in neighboring areas, or contacting retailers that carry the same model in other colors to see if they can order your preferred color. Distribution of particular models changes frequently, and information is in the process of being updated, so checking back periodically will likely yield different results.

Thank you for your interest in Samsung!
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Can Model# RB217ABPN door be reversed?

my husband and I own model # RB217ABPN Refrigerator and it opens from left to right, we need it to open to right to left, looking at the top of it, it appears will can not reverse with out additional parts.
Can this refrigerator model # be reversed? And if so what parts do we need in order to do this?
asked 4 years ago
k2kemper
rockledge, fl
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The refrigerator door on the RB217ABPN can be reversed, and the new refrigerator should have come with the parts necessary to do so. If the refrigerator is new, and these parts were missing, please contact the retailer or call 800-SAMSUNG to speak with an agent who can assist you. To order replacement parts for a refrigerator that was not new in the box, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

we need parts for model #RB217ABPN to reverse the door from left to right, to right to left?

asked 4 years ago
k2kemper
rockledge, fl
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
For information and availability of Samsung parts, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

I need the parts for model # RB217ABPN door hinge where can I order them?

asked 4 years ago
k2kemper
rockledge, fl
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
For information and availability of Samsung parts, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
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Question

how do I get out of the demo mode?

Our new fridge was a demo, we think it is still in that mode since it is not getting cold, please advise.

Thanks you
asked 3 years, 11 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
To cancel Cooling Off (Demo) mode on your RB217ABPN, press the Power Freeze and Freezer buttons at the same time for 3 seconds until a chime is heard. The compressor should turn on and the unit should start to cool right away.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

What is the depth measurement with refrigerator door open?

Trying to compare french door and bottom freezer refrigerator models. For RFG237 the max depth is listed as 48 1/4 with the freezer door open. What is the maximum depth measurement for RB217? Thanks.
asked 3 years, 11 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The maximum depth of the RB217 with the door open is 59-1/2". The maximum depth of the counter depth model RFG237 with the bottom freezer drawer fully extended is 46-1/4", compared to the full depth RFG297, for example, which is 54-1/2" with the bottom freezer open the whole way.

Thank you for the question,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Does model AB217ABPN have a cover over the indentation with 3 prongs that is on the front top of the frig? Mine doesn't.

asked 3 years, 11 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
Thank you for the question. There is no cover for the indentation on the top of the door on the RB217.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Are the doors of all your bottom freezer refrigerators reversible (left/right hinges)?

The manual explains how to remove and replace the door, I guess for getting it through a narrow doorway. But it doesn't say anything about flipping the door hinge.
asked 4 years, 4 months ago
Moabman
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The doors on Samsung's bottom freezer style refrigerators produced since 2005 are reversible. The alternate hinge assembly should be included with the new refrigerator.

Follow this link, then click on "How to" for instructions on reversing the door swing: http://support-us.samsung.com/cyber...

Thanks for the question!
- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Is the freezer door type on the RB217ABPN (platinum color) model have a pull out door, and what material are the drawers made out of?

I would like to purchase this refrigerator, but would like to know if the freezer drawers are the wire type that you can see through or the plastic type that are solid surface.
asked 4 years, 3 months ago
swin
greensboro
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The RB217ABPN has a pull-out drawer-style freezer. Both bins inside the freezer are of solid plastic construction, not wire.

Thanks for your interest!
- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Need part number for bottle bin

Need a part number for bottle bin for a rb217abpn. It is the bottom bottle bin for the door that holds large bottles. Also would i be able to order from you & how much would it cost?
asked 3 years, 4 months ago
vkman
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
For information and availability of Samsung parts and accessories for your RB217ABPN, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

sudden development of very loud squeek when door open/closes from lower base hinge of upper door, any clues to problem?

asked 3 years, 3 months ago
M2rich5
32187 home
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
It's not unusual for the door hinge to develop a squeak after some time. Try applying a small amount of WD40 to the hinge, being careful to wipe up excess lubricant to prevent it from dripping onto any food.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

how do I make sure a refrigerator fits in an existing space; what are the recommended clearances?

asked 4 years, 9 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
download manual from website and they give exact requirements: In general 1 inch on sides and top and 2 in the back is enough. Since this model has indent in the side of the door as a "handle," make sure that the unit is 1 to 2 inches outside of the cabinet space.
We purchase this unit and are extremely pleased.
answered 4 years, 5 months ago
ENGINEERandSINGER
San Franciso Bay Area
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Question

Is the entire outside of the refrigerator in stainless steel?

asked 4 years, 3 months ago
Soohs
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The RB217ABPN actually has Samsung's Stainless Platinum finish on the doors. The real Stainless Steel version of this model is the RB217ABRS. Though the doors on this model are stainless, the refrigerator cabinet (top and sides) are textured gray paint on metal.

Thanks for your interest in Samsung!
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
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Question

What is the code for the left-hinged version?

asked 4 years, 1 month ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The RB217ABPN can be hinged on the right or the left side. The factory default is for the unit to hinge on the right (opening from left to right), but the left hinge parts come packaged with each unit.

Thank you for your interest!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Samsung refrigerator

Ok we bought this samsung frige and it beeps all the time also the light in side the top part does not turn on we changed the light bulb but that didnt solve the problem thanks.
asked 3 years, 11 months ago
chrisjarid
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
I'm sorry to hear you're having these issues with your RB217ABPN. The most likely explanation is that the door was removed, perhaps to fit through a doorway or to reverse the swing, and it was not reattached properly. Please review the instructions found on the following page to determine whether the wires are attached correctly: http://ars.samsung.com/customer/usa...

Since these wires control the "door ajar" beeping as well as the lights, it is important for them to be attached correctly. If this does not resolve the issue, I would suggest either contacting the installer, if this was a recent purchase, or Samsung directly for service, if the refrigerator had been working correctly, and these problems are a recent occurrence.

To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

My door lets out an annoying squeak, W D40 on the hinge doesn't solve it, what can I try?

Also the white trim around the interior moving tray is cracked, how can I replace it?
asked 3 years, 1 month ago
mbsheetz
Massachusetts
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
If the door on your RB217ABPN is still squeaking after applying WD40, it's possible that the WD40 did not reach the area of the hinge where the noise originated. I would suggest following the instructions in the user manual for removing the door hinge cover, then applying the WD40 to all sides of both the hinge and the area around it that may come in contact with the door bolts as the door swings. If necessary, apply WD40 in the same liberal fashion to the lower hinge, as well. Be sure to wipe up any excess to prevent it from dripping down the door and keep it away from your food.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How do I test the evaporator fan to see if it works?

I have water filling the bottom of the upper unit constantly. I removed the long panel that contains the fan and found ice at the botton of the coils. I need to know how to test the fan when out of the unit. The wires are red, black, and white. The fan is DC 12v. What color is positive and what color is negative. On the connectors located permanently in side the unit, behind the cover, what connections do I test for DC 12v? Is the power on all the time?
asked 3 years, 1 month ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
I'm sorry to hear you're having a problem with your RB217. Samsung recommends having service performed by a qualified technician to avoid damage to your refrigerator or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
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