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Q&A home Bottom Freezer Q&A

Customer questions and answers for
samsung 21 cu. ft. Bottom Freezer Refrigerator

Customer questions and answers:
58 Questions
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58 Answers
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Customer questions and answers for samsung 21 cu. ft. Bottom Freezer Refrigerator

Question

Built in?

I cannot tell if this refrigerator will work for me. Is this model a built in? What exactly does that mean?
asked 3 years ago
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AFranz
Tacoma, WA
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The RB217ABPN is a free-standing and portable refrigerator, not a "built-in", though it can have a built-in appearance if the cabinetry is designed around the refrigerator's measurements.

The RB217ABPN's dimensions are 32-1/4" wide by 68-3/4" high (behind the hinge) by 26-3/4" deep (without door). Samsung recommends leaving 1" on each side, 2" on top and 2" behind the refrigerator to allow sufficient air flow for the cooling system to work properly and most efficiently. Therefore, if your goal is to have the RB217 appear built-in, the space for it should be 34-1/4" wide by 70-3/4" high by 28-3/4" deep.

Thank you for your interest!
Ms. Samsung
answered 3 years ago
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Question

I have purchased a RB217ABPN refrigerator. The specifications state that there is a holder for eggs. Where is it ?

asked 3 years, 2 months ago
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Anonymous
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An egg bin is not included with the RB217ABPN, but it is available to order via samsungparts.com or by calling 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
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Question

How do you attach the bottom freezer door handle?

The right side of the handle is attached but the left continues to pop off every time I open the freezer. I spoke with someone in parts and they sent two screws, but I'm not sure they are correct. There is no assembly diagram with the user manual or how to install handles for the freezer, only the refrigerator.
asked 2 years, 11 months ago
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Trav
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I'm sorry to hear you're having this issue. I would suggest contacting Samsung service for assistance in fixing the EZ Open Freezer Drawer Handle on your RB217ABPN, either by submitting an online service request through the link below, or calling 800-SAMSUNG to speak with an agent.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
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Question

Where can i purchase this refrigerator?

RB217ABPN - 21 cu. ft. (color: Stainless Platinum)
asked 2 years, 10 months ago
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Anonymous
White Castle,La.
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To find a retailer near you that carries the RB217ABPN, please click on the "Where to buy" button on the right side of the product's home page, then enter your zip code and select a radius. If this does not return the desired results, try expanding the radius, searching other zip codes in neighboring areas, or contacting retailers that carry the same model in other colors to see if they can order your preferred color. Distribution of particular models changes frequently, and information is in the process of being updated, so checking back periodically will likely yield different results.

Thank you for your interest in Samsung!
Ms. Samsung
answered 2 years, 9 months ago
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Question

Can Model# RB217ABPN door be reversed?

my husband and I own model # RB217ABPN Refrigerator and it opens from left to right, we need it to open to right to left, looking at the top of it, it appears will can not reverse with out additional parts.
Can this refrigerator model # be reversed? And if so what parts do we need in order to do this?
asked 2 years, 10 months ago
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k2kemper
rockledge, fl
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The refrigerator door on the RB217ABPN can be reversed, and the new refrigerator should have come with the parts necessary to do so. If the refrigerator is new, and these parts were missing, please contact the retailer or call 800-SAMSUNG to speak with an agent who can assist you. To order replacement parts for a refrigerator that was not new in the box, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
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Question

we need parts for model #RB217ABPN to reverse the door from left to right, to right to left?

asked 2 years, 10 months ago
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k2kemper
rockledge, fl
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For information and availability of Samsung parts, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
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MsSamsung
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Question

I need the parts for model # RB217ABPN door hinge where can I order them?

asked 2 years, 10 months ago
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k2kemper
rockledge, fl
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answer 1
For information and availability of Samsung parts, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
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Question

how do I get out of the demo mode?

Our new fridge was a demo, we think it is still in that mode since it is not getting cold, please advise.

Thanks you
asked 2 years, 9 months ago
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Anonymous
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To cancel Cooling Off (Demo) mode on your RB217ABPN, press the Power Freeze and Freezer buttons at the same time for 3 seconds until a chime is heard. The compressor should turn on and the unit should start to cool right away.

- Ms. Samsung
answered 2 years, 9 months ago
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Question

What is the depth measurement with refrigerator door open?

Trying to compare french door and bottom freezer refrigerator models. For RFG237 the max depth is listed as 48 1/4 with the freezer door open. What is the maximum depth measurement for RB217? Thanks.
asked 2 years, 9 months ago
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Anonymous
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The maximum depth of the RB217 with the door open is 59-1/2". The maximum depth of the counter depth model RFG237 with the bottom freezer drawer fully extended is 46-1/4", compared to the full depth RFG297, for example, which is 54-1/2" with the bottom freezer open the whole way.

Thank you for the question,
Ms. Samsung
answered 2 years, 9 months ago
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Question

Does model AB217ABPN have a cover over the indentation with 3 prongs that is on the front top of the frig? Mine doesn't.

asked 2 years, 9 months ago
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Anonymous
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Thank you for the question. There is no cover for the indentation on the top of the door on the RB217.

- Ms. Samsung
answered 2 years, 8 months ago
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Question

Need part number for bottle bin

Need a part number for bottle bin for a rb217abpn. It is the bottom bottle bin for the door that holds large bottles. Also would i be able to order from you & how much would it cost?
asked 2 years, 2 months ago
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vkman
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answer 1
For information and availability of Samsung parts and accessories for your RB217ABPN, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
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MsSamsung
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Question

Are the doors of all your bottom freezer refrigerators reversible (left/right hinges)?

The manual explains how to remove and replace the door, I guess for getting it through a narrow doorway. But it doesn't say anything about flipping the door hinge.
asked 3 years, 2 months ago
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Moabman
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answer 1
The doors on Samsung's bottom freezer style refrigerators produced since 2005 are reversible. The alternate hinge assembly should be included with the new refrigerator.

Follow this link, then click on "How to" for instructions on reversing the door swing: http://support-us.samsung.com/cyber...

Thanks for the question!
- Ms. Samsung
answered 3 years, 2 months ago
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MsSamsung
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Question

Is the freezer door type on the RB217ABPN (platinum color) model have a pull out door, and what material are the drawers made out of?

I would like to purchase this refrigerator, but would like to know if the freezer drawers are the wire type that you can see through or the plastic type that are solid surface.
asked 3 years, 1 month ago
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swin
greensboro
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The RB217ABPN has a pull-out drawer-style freezer. Both bins inside the freezer are of solid plastic construction, not wire.

Thanks for your interest!
- Ms. Samsung
answered 3 years, 1 month ago
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Question

sudden development of very loud squeek when door open/closes from lower base hinge of upper door, any clues to problem?

Tags: door squeek
asked 2 years, 1 month ago
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M2rich5
32187 home
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It's not unusual for the door hinge to develop a squeak after some time. Try applying a small amount of WD40 to the hinge, being careful to wipe up excess lubricant to prevent it from dripping onto any food.

Thank you,
Ms. Samsung
answered 2 years ago
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Question

How do I test the evaporator fan to see if it works?

I have water filling the bottom of the upper unit constantly. I removed the long panel that contains the fan and found ice at the botton of the coils. I need to know how to test the fan when out of the unit. The wires are red, black, and white. The fan is DC 12v. What color is positive and what color is negative. On the connectors located permanently in side the unit, behind the cover, what connections do I test for DC 12v? Is the power on all the time?
Tags: trouble shooting
asked 1 year, 11 months ago
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I'm sorry to hear you're having a problem with your RB217. Samsung recommends having service performed by a qualified technician to avoid damage to your refrigerator or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 1 year, 11 months ago
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Question

what's the closest location to my home in zip code 10023 where i can buy refrigerator model RB217ABPN?

I can't come up with anything when I ask your website. Thank you.
asked 3 years, 9 months ago
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annieb
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To find a retailer near you that carries the RB217ABPN, please click on the "Where to buy" button on the right side of the product's home page, then enter your zip code and select a radius. If this does not return the desired results, try expanding the radius, searching other zip codes in neighboring areas, or contacting retailers that carry the same model in other colors to see if they can order your preferred color. Distribution of particular models changes frequently, so checking back periodically may yield different results. Thank you for your interest in Samsung!

- Ms. Samsung
answered 3 years, 1 month ago
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Question

I am having a problem with my automatic icemaker, and would like to know if schematics are available online

the ice cube tray wasn't rotating and we found one of the tiny springs had become unattached. We're just not sure what it attaches to! Tried one spot, but now even though the tray is in the right position for it to fill with water, it's not.
asked 1 year, 10 months ago
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cjmulr
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I'm sorry to hear you're having a problem with your RB217ABPN. While there are a number of things you can check to troubleshoot issues with your icemaker, if it has come apart, I would suggest having it repaired by a qualified technician to avoid further damage and get it to work again. Even if it's in the right position to fill and troubleshooting can help the water to flow into it, if it isn't able to rotate and harvest the ice automatically, it could lead to overfilling and spillage the next time it goes to fill. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 1 year, 9 months ago
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Question

LED Lights

Will you have a single door bottom freezer with LED lighting on the inside like your french door models. I'm really interested in the counter depth single door bottom freezer you currently have, the only thing holding me back is the lighting. Please let me know thanks. Also would there a single door bottom freezer that's counter-depth that is wider to fit a standard opening better, close to 36". Thank You
asked 3 years, 1 month ago
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Weezerad79
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The size for counter hight is perfect. There has been no problem with the lighting. There is plenty of room in the bottom freezer. The only problem I have is with water collecting in the vegetable bins. This is a result of condensation. I need to remove the bins on a daily basis in the summer and wipe both inside and below the bins as there is no other way to remove the water.
answered 2 years, 8 months ago
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WalterK
Valparaiso, IN
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Question

Does RB217ABPN have filtered water?

does this mode include a water filter for the ice cubes and where is the filter located?
asked 3 years, 1 month ago
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Anonymous
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The RB217ABPN does not have an internal water filter for the icemaker. Instructions for installing an external water filtration system can be found on pages 11-12 of the User Manual, which can be downloaded from this link: http://tinyurl.com/y3yn6mn

Please note that the Samsung part number (DA29-00015A) mentioned on page 12 has been discontinued. Your local retailer should be able to help you choose a filtration system that best meets your needs.

Thanks for your interest!
- Ms. Samsung
answered 3 years, 1 month ago
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Question

Depth

What is the depth of this fridge without the handle? The specs only show depth with handle.
asked 2 years, 9 months ago
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rp101
Waltham, MA
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The RB217ABPN measures 29-5/8" deep without the freezer drawer handle (there is no handle on the refrigerator door).

Thank you for the question,
Ms. Samsung
answered 2 years, 9 months ago
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