I'm sorry to hear you're having a problem with the freezer drawer gasket on your RB217ABBP. I would suggest you try reindexing the drawer rollers by opening the drawer a few inches then slamming it closed firmly. Be sure to wipe the gasket clean to make sure there is no grease or residue preventing it from sealing shut. If the drawer still won't seal, it may require service to replace the gasket. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 3 months ago