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Most Recent Questions
Recent Question:
crack in freezer liner
Recent Question:
RB217ABPN/XAA - How many are having ice make issues with bottom mount -
Recent Question:
How do I clean between the clear and white parts of the fruit and vegetable drawers?
Recent Question:
Ice not being harvested
Recent Question:
RB215ACWP - Bottom Freezer Style
Questions with Most Recent Answers
Question:
crack in freezer liner
Question:
RB217ABPN/XAA - How many are having ice make issues with bottom mount -
Question:
How do I clean between the clear and white parts of the fruit and vegetable drawers?
Question:
Ice not being harvested
Question:
RB215ACWP - Bottom Freezer Style
See all Samsung Questions and Answers Bottom Freezer Q & A

Customer Questions & Answers for
samsung 21 cu. ft. Bottom Freezer Refrigerator

Customer Questions & Answers:
10 Questions
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10 Answers
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Questions & Answers for samsung 21 cu. ft. Bottom Freezer Refrigerator

Question

does samsung plan on making a 33in. width on the french door models?

asked 3 years, 8 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
Samsung does currently offer two different 33" French Door models - the 18 cubic foot counter depth RF197, and the 20 cubic foot full-depth RF217. Both models have Samsung's signature Twin Cooling system, EZ Open freezer drawer handles, automatic icemakers in the freezer compartment, and Energy Star-compliant efficiency ratings. Please refer to their product pages on this website for more information.

Thanks for your interest!
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

How does the RB217ACBP compare to the RB217ABBP?

Does the RB217ACBP (new model) have the same interior as the RB217ABBP. I'm curious if it has the same layout, clear door bins, etc. I cannot find a picture of the interior of the new model. Thank you!
asked 3 years, 8 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The RB217ACBP has the same interior layout as the RB217ABBP. The upgrades in the newer model include LED lighting and a fully-extending Auto Pull-out drawer in the freezer.

Thank you for your interest!
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

does the freezer pull out as a drawer, or swing out as a door?

If the freezer opens on a hinged door, must you bend over to access or is there an internal drawer that pulls out?
Thanks!

Ooops ...the bottom drawer models.
asked 3 years, 7 months ago
spikelovesyellow
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The freezer on the RB217 model is a pull drawer, not a swing door. There is a larger bottom bin and an upper bin that pulls out which houses the ice storage bin.

Thanks for the question,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

How can I get the freezer door to seal properly?

Top right corner of the seal does not expand to the original shape. I checked for obstructions but the problem is that the seal stays compressed in the top right.
Image(s)
User submitted image
asked 2 years, 7 months ago
chris96756
Hawaii
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
I'm sorry to hear you're having a problem with the freezer drawer gasket on your RB217ABBP. I would suggest you try reindexing the drawer rollers by opening the drawer a few inches then slamming it closed firmly. Be sure to wipe the gasket clean to make sure there is no grease or residue preventing it from sealing shut. If the drawer still won't seal, it may require service to replace the gasket. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

My refrigerator has water leaking in the vegetable bins. What causes this problem?

asked 2 years, 9 months ago
Chune
Plaquemine, LA
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The water in your veggie bins may be the result of condensation or it may be an indication of a leak that may require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

Is this product available?

I can't find this product RB217ABBP in my area and only on a few websites. I'm looking for the largest cubic feet top single door, bottom pull out freezer that I can find. It seems this area of the market has been abandoned. French door models don't work well when a wall is next to the refrigerator. Please help.
asked 4 years, 4 months ago
Anonymous
40383
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The RB217 is Samsung's largest single door bottom freezer. Please try clicking on the "Where to find" button on the product page on Samsung.com to locate the retailer nearest you that carries this model.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Fridge rb217ab problem with display panel

Plugged the fridge in, the display panel doesn't seem to work. It only has a small vertical line lit (bottom right verticle line of right most '8' digit in fridge side display). Nothing else is lit. There is a beeping every few minutes (a serie of 11 beeps coming from back of fridge). The fridge and freezer are cool but I cannot read or adjust temperature.
asked 2 years, 3 months ago
nanou
wichita, ks
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
I'm sorry to hear you're having this issue. If the display panel is not working, it will likely require service to determine the cause and find a solution. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
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Question

scratched the door on our Stainless RB217ABPn - Can it be fixed / filled?

Hit the refrigerator door with a sharp corner which "cut" thru the finish and put a 1 inch or so scratch in the finish. Is there a way to fill in and color the scratch? At least so it does NOT stand out so visibly?
THANKS!
asked 2 years, 10 months ago
jsardina
Fairport, NY
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
I'm sorry to hear you have a scratch in the door of your RB217 refrigerator. Unfortunately, there is no sure solution for repairing a scratch, though I would suggest consulting with your local home improvement or appliance store for suggestions. Please note that the Stainless Platinum finish (RB217ABPN) is actually a coated paint, so if you're able to match the paint color closely it may make it less visible. If you'd prefer to consider replacing the door, please visit SamsungParts.com for information and availability.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

RB217 Refrig - Water in top under drawer

Hello we are seeing water collect at the drawers in the top of our nice RB217.
Any help you can provide greatly appreciated.
asked 2 years, 10 months ago
jt11111112
oceanside
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
I'm sorry to hear you're having this issue. The water in the drawer of your RB217 may be the result of condensation or it may be an indication of a leak that may require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

What are the dimensions of your refrigerators. This is essential information and not obvious on the website

* Home >
* Refrigerators >
* Features >

*
RE: *

21 cu. ft. Bottom Freezer Refrigerator
asked 2 years, 6 months ago
mefinn
on 21 cu. ft. Bottom Freezer Refrigerator
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answer 1
The RB217ABBP is 32-1/4" wide by 70" high with the hinges by 29-7/8" deep with the doors. The case height (without hinges) is 68-7/8" and the case depth (without doors) is 26-3/8".

Thanks for your interest,
Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
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