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Ice bin fills with water and then freezes, what would be the problem?
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crack in freezer liner
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Customer Questions & Answers for
samsung RB215LASH

Customer Questions & Answers:
65 Questions
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66 Answers

Questions & Answers for samsung RB215LASH

Question

My refrigerator Model # RB215LASH won't dump the ice without my pressing the reset button to dump it.

The ice maker fills and freezes just fine but it is not dumping the ice on it's own. I can press the reset button and it dumps it. But this is the only way. Is there any thing I can check or do to fix this myself?
asked 2 years, 1 month ago
JBotai
Coeur d'Alene, Idaho
on RB215LASH
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
As a quick follow-up, we spoke with our resident appliance expert and he indicated that if the "Ice Off" icon is not illuminated, you'll definitely need service. If it is illuminated, the ice maker is turned on and that's why there is no ice harvest (dump).
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following troubleshooting article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348864&modelname=RB215LASH&modelcode=&session_id=PpghhQyfHpwZXxD7Y2bPrbBv60G2DqV7LXn0b5FCQZBQxMHVvl8F%211563613049%21-2054320912%211340727450295

It recommends filing a service request only if the ice maker does not harvest (dump) the ice when the test/reset button is pressed, but if you'd to speak with a service technician about this issue, you are more than welcome to.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

where is the filter for the ice maker located?

asked 3 years, 9 months ago
lmhill
77504
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The RB215LASH does not have an internal water filter for the icemaker. Instructions for installing an external water filtration system can be found on pages 13-14 of the User Manual, which can be downloaded from this website.

Please note that the Samsung part number (DA29-00015A) mentioned on page 14 has been discontinued. Your local retailer should be able to help you choose an external filtration system that best meets your needs.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what causes my ice maker to leak after filling?

i have an rb215lash/xaa model frig. when the ice tray is full,doesn't fully shut off and keeps dripping water. o-ring or something?? thank you. would like to repair myself if minor,can i download a repair manual?
asked 3 years, 8 months ago
netdazy1
hazleton,pa 18201
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RB215LASH. I would suggest having service performed by a trained professional to avoid damage to your refrigerator and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I service the filter on this unit?

asked 3 years, 8 months ago
RAJones
SW Michigan
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The RB215LASH does not have a built-in water filter. If you have an external filtration system, please follow the manufacturer's instructions for that unit. If you do not have an external filter but would like one, please consult with your local appliance, home improvement or hardware store to find one that best suits your needs. Instructions for attaching an external filtration system to the RB215's water lines can be found in the User Manual, which is downloadable as a pdf file from this website. Please note that the Samsung part number for a filter mentioned on page 14 of the User Manual is no longer available.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my ice maker doesn't work properly

Hi,
I bought this samsung refridgerator three days ago and it works well but the ice maker has only made about 10 ice cubes in three days. The refridgerator I was replacing had an ice maker and it is definitely getting water. What is the problem?
asked 4 years, 11 months ago
bohutch
Washington state
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the question. The icemakers in Samsung refrigerator-freezers are designed to produce about 120 cubes per day, but it can take up to 24 hours for the freezer to cool fully. I would suggest running a test on such a new unit prior to requesting service. To do so, simply empty the ice cube bin and wait 24 hours, then count the cubes.

If there are still fewer than 50 cubes, then I would recommend contacting service by either submitting an online service request (click here: http://www.samsung.com/us/support/o... ) or call 800-SAMSUNG to speak with an agent who can assist you.

If the freezer is producing 50 to 90 cubes per day, try setting the freezer to a lower temperature. The freezer should be set below 5°F for the icemaker to work properly, and the recommended setting is -2°F. Next, make sure your water valve on the refrigerator water supply line is completely open. If you have a water filter installed, try changing the filter.

Thank you for the question.
- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Have Samsung refrigerator Model RB215Lash and ice maker will not work. It sits sideways and just clicks as it trys to turn.

Have reset it and it still jams in the sideways position. Sounds as if a part (teeth) is broken. Where can I get a new unit in Tucson AZ and any idea on how much it is?
asked 3 years, 7 months ago
Metro41
Tucson AZ, USA
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RB215LASH. I would suggest having service performed by a trained professional to avoid further damage to your icemaker or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of Samsung parts and accessories, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

have a ref. model# rb215lash have scratches on door panels need to fine out how to repair scratches on finish or to replace my panels

asked 3 years, 6 months ago
Anonymous
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry to hear your RB215LASH is scratched. Unfortunately, Samsung does not have touch up paint available. I would suggest contacting your local appliance, hardware or home improvement store for advice on repairing the scratch.

For information and availability of replacement doors for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Around the ice maker and in freezer bins, ice is forming. What is wrong? what do I need to do?

asked 3 years, 6 months ago
pgbee21
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Frost in the freezer results from the moisture in warmer air condensing on the cold surfaces in the freezer. While a small amount can be normal if the freezer drawer is opened frequently and in very warm, humid environments, excessive frost can be caused by either the drawer not closing properly or by inadequate ventilation. Please click on the following troubleshooting link, then click on Operation > Freezer > Frost in the Freezer: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Light went out in refrigator, How do you remove len cover?

Refrigator model # RB215LASH
asked 3 years, 5 months ago
police
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The screw holding the cover in place over the refrigerator light can be removed using a Phillips head screwdriver. Further instructions can be found on page 12 of the User Manual which can be downloaded as a pdf file from Samsung's website.

Thanks for the question,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Refrigerator freezes contents and tempo indictors in door are incorrect

I have an RB215LASH and both the refrigerator and freezer temperature readouts are off from the true internal tempuratures. The firdge temp is 20 but the door says 40. This is causing the refrigerator contents to freeze. The freezer is 20 and the door says 8 so the compressor never stops. Would this be a temp sensor issue or a main board issue?
asked 3 years, 5 months ago
texassamsunguser
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RB215LASH. Please make sure the vents inside the refrigerator and freezer are not blocked. If they are not, and your refrigerator and freezer temperatures are not being regulated correctly by the control panel, your refrigerator will require service to effectively diagnose the cause and how to fix it. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get a new tray for the door of my refrigerator?

I have a RB215LASH and it is the long shelf on the door.
asked 3 years, 4 months ago
bnhause
Longview, WA
on RB215LASH
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RB215LASH, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a Samsung frig R215LASH, I need to know were the control panel for the icemaker is located.

My Samsung frig is only 3 year sold. My icemaker quit working. I was told it is probably the control panel. Were is it on my frig.
asked 3 years, 8 months ago
leeroy
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
If the icemaker in your RB215LASH has stopped working, please check to make sure the water supply valve is turned on fully, there are no kinks or bends in the line, and that the Ice Off button on the control panel on the front of the refrigerator has not been activated. If the tray is filling with water but it is not freezing, make sure the freezer is set at -2°F or colder, and select the Super Freeze button on the control panel to speed up ice production. Please keep in mind that opening the freezer door frequently and adding warmer items to the freezer will effect the temperature in the compartment and can slow ice production.

If these suggestions do not resolve the issue for you, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I get a replacement Bottom Bottle Bin for my RB215LASH

I just noticed that is has a large crack on the bottom edge.
asked 3 years, 8 months ago
zmansmom
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RB215LASH, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does my freezer alarm go off?

we recently had our ice maker installed and since then the freezer keeps going down to -1 and the alarm goes off
asked 4 years, 9 months ago
pamsalter
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The door alarm should sound only if the door is ajar, and the temperature should not go down unless the temperature setting was changed. Since the RB215LASH comes with a factory-installed icemaker, it sounds as though you've had some work done to the unit. I would suggest contacting Samsung to discuss your service options by calling 800-SAMSUNG.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Why does my freezer stop freezing after a even 2 second power outage?

There are never any error codes on the display but after every power outage the freezer warms up to over 30 deg F. If I manually reset the temperature to -6 or so it will freeze and stay that way until the next power outage. I have already lost a lot of frozen food due to this issue.
asked 3 years, 3 months ago
dapigg
Acworth Georgia
on RB215LASH
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Power outages are sometimes accompanied by surges that can disrupt the functioning of the control panel on your RB215LASH. I would suggest contacting your local power company or an electrician for advice on securing your home's appliances and electronics against the effects of power outages.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does this fridge have a water filter for the ice maker?

asked 3 years, 11 months ago
Anonymous
on RB215LASH
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The RB215LASH does not have an internal water filter for the icemaker. Instructions for installing an external water filtration system can be found on pages 17-18 of the User Manual, which can be downloaded from this link: http://www.samsung.com/us/support/d...

Please note that the Samsung part number (DA29-00015A) mentioned on page 18 has been discontinued. Your local retailer should be able to help you choose a filtration system that best meets your needs.

Thank you for your interest,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does water get under vegetable bins?

asked 3 years, 10 months ago
Anonymous
on RB215LASH
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The most common cause of water underneath the vegetable bins in the RB215LASH, and other models that do not have a water filter within the refrigerator compartment, is condensation. This is most likely to occur in hot and humid environments or seasons.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How to install refrigerator door?

Switching the door so it can open the other way
asked 3 years, 2 months ago
arlsfl
on RB215LASH
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Please click here to download the RB215LASH user manual, and refer to page 15 for instructions on how to reverse the door swing on the refrigerator: http://www.samsung.com/us/support/s...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The main circuit board (part# DA41-00292A) needs to be replaced. Where can this be purchased?

asked 3 years ago
jt123
on RB215LASH
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
For information and availability of replacement parts for your RB215LASH, please visit SamsungParts.com or call 800-627-4368. Samsung recommends having your refrigerator repaired by a qualified technician. To locate an authorized service center in your area, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How come my Samsung RB215LASH-XAA Fridge is gathering water under the vegetable trays and then freezing?

I've read other responses and it looks like the response is typically that condensation could be gathering, but it seems like a lot of water to be simply a condensation issue. Also, our temperatures for both the fridge and the freezer occasionally change temps without us changing the setting. Could the two problems be related & what do we need to do to fix the issue. The primary concern is the freezing water under the vegetable bins in the fridge.
asked 3 years ago
LIzOlympia
Olympia, Washington
on RB215LASH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RB215LASH fridge. You're correct that condensation is sometimes the cause of water gathering under the vegetable drawers, though if it is a significant amount that accumulates rapidly it is probably a leak that will require service to repair.

If the water is freezing on the bottom of the fridge compartment, it's possible that your refrigerator temperature is set either too high or too low. Try adjusting the temperature to 38°F, if it is currently set differently. Next, wipe up the water and wait 24 hours. If water has accumulated there again by the next day, your refrigerator will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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