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See all Samsung Questions and Answers Bottom Freezer Q & A

Customer Questions & Answers for
21 cu. ft. Bottom Freezer Refrigerator

Customer Questions & Answers:
15 Questions
 | 
16 Answers
Overall Rating:
4 out of 5
4
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5
(6 Reviews)6

Questions & Answers for samsung 21 cu. ft. Bottom Freezer Refrigerator

Question

why am I getting water in the right hand crisper drawer

asked 3 years, 5 months ago
runt518
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Sounds like the same problem we had. The main control board is bad and does not properly defrost the line so it freezes. Then when it does finally defrost it overflows the drain lines into the veggie drawers. Ours started on the left hand side and then moved to the right hand side. Then after owning it for only 2 years and 10 months, the fridge stopped working all together. The repair bill to replace the main control board is over $500.00 which was half the cost of the fridge. Three separate independent repair companies were contacted by us and all of them told us the same thing, you can pay to replace the board but it is likely that something else will go bad within another 2-3 years. As soon as we described the problem, they would say, "It is a Samsung, right?" I was shocked that it went bad so soon. One company recommended defrosting the back panel of the fridge with a hairdryer, so you might try that, but it is only a short term fix. If you have had it less than a year, you can play the warranty game. Good luck with yours, I really hope it turns out better for you than it did for us.
answered 1 year, 8 months ago
Danny9611
San Antonio, TX, USA
0points
0out of 0found this answer helpful.
answer 2
It is not unusual to have a small amount of water occasionally condense in the drawers or on the bottom of the RB215ABPN as a result of the high humidity level of the Twin Cooling System. Please wipe up the water and wait 24 hours, opening the refrigerator door as little as possible. If the water accumulates again by the next day, service may be necessary. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I would like to purchase a replacement drawer for the bottom drawer in freezer of our refrigerator, where can I do that?

asked 5 years, 2 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information on Samsung parts and availability, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Should I be able to see styrofoam in the back inside of the fridge?

In the back inside of the fridge I am seeing material that appears to be styrfoam behind the "Twin Cooling" circle. Was this supposed to be removed when it was installed?
asked 5 years, 4 months ago
Danielle
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
What you are seeing is normal, and is not intended to be removed during installation. This filler is part of the refrigerator's insulation system, and should be mostly covered by the "Twin Cooling" emblem. Thank you for the question.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the difference between the colors stainless steel and stainless platinum

asked 4 years, 6 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several differences between real stainless steel and Samsung's Stainless Platinum. The key difference that many people note is that real stainless steel is usually not magnetic, so if you like to hang photos and kids' artwork on your refrigerator, you might want to choose our Stainless Platinum because it is magnetic. Also, Stainless Platinum is fingerprint-resistant and very easy to care for.

Thanks for the question!
Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is this considered a counter-depth refrigerator?

asked 4 years, 4 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RB215ABPN is 26-3/4" deep without the door, so is not considered counter depth. However, the RB195ABPN, which is 24-3/4" deep without the door, is the counter depth version of Samsung's Stainless Platinum bottom freezer style refrigerator.

Thank you for your interest in Samsung!
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the ice break down into shreds?

asked 4 years, 6 months ago
gdiddy
Bloomfield Hills MI
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. It's not unusual for icecubes to break, especially the ones on the bottom of the bucket which can be broken by other cubes as they are dropped on top of them. There are likely a number of factors that can contribute to an icecube's brittleness, such as temperature, amount of air and minerals in the water, etc.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to improve illumination in the refrigerator. It has only one light bulb. The light is insufficient and uneven.

asked 4 years, 9 months ago
EdwardK
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This particular model actually takes two 40 watt light bulbs, so it's possible that one has burned out and needs to be replaced. For detailed instructions on changing the interior bulb, please refer to page 26 of the User Manual. For your convenience, click here for a link to download the User Manual: http://www.samsung.com/us/consumer/...

- Ms. Samsung
answered 4 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why don't you show any pictures of the inside of the freezer on your website? How many drawers are in the freezer on model number RB125ACPN?

asked 4 years, 3 months ago
Claire
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RB215ACPN has two pull-out drawers in the freezer. Both are made of solid plastic (not wire), and the upper drawer houses a storage bin for ice supplied by the automatic icemaker.

This model also features reversible swing doors on both the refrigerator and freezer, Samsung's signature Twin Cooling system, which helps keep food fresh longer, and beautiful LED lighting for improved energy efficiency.

Thank you for the question,
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What's the difference between RB215AB and RB217AB

Even when I try the side by side comparison on this webside, I can't tell what the difference is between the 2 models RB215AB and RB217AB. Anyone know?
asked 4 years, 7 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Great question! The RB215ABxx has a swing door on the bottom freezer. Inside the freezer, food is stored in two pull-out bin drawers. The RB217ABxx has a pull-out freezer drawer with an EZ Open Handle, similar to Samsung's French Door models.

Both the RB215ABxx and the RB217ABxx have Samsung's signature Twin Cooling System, which helps keep food fresh longer. The doors are reversible to open from either the right or the left, and the freezers are equipped with automatic icemakers. Both are also Energy Star-rated for efficiency.

Thank you for your interest!
Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you safely clean the glass shelves?

Obviously, I can pull out the shelves and clean them, however the problem lies when something spills onto the shelf in the refrigerator and finds itself between the plastic housing and the glass shelf itself. The housing seems to be so tightly surrounding the glass with no way to open it up and get to the glass all by itself. Does anyone know of any good practices here without running the risk of breaking the glass while tearing apart the plastic housing?
asked 3 years, 9 months ago
beauxjames
austin, tx
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. I would suggest soaking the shelf in warm soapy water to try to remove spills trapped at the joints between the glass and the plastic edges.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I purchase an extended warranty for this refrigerator?

Just wondering if I could purchase an extended warranty on this refrigerator...
asked 3 years, 8 months ago
trobinette
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding extended warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i reverse the doors on model RB215ABPN refrigerator?

asked 3 years, 5 months ago
JerryBarney
canyon lake tx
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please click on the following link, then select "How To ► > Reversing the Door Swing", for instructions on how to reverse the door swing on your RB215ABPN refrigerator: http://support-us.samsung.com/cyber...

Thank you for the question,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to repair ice maker in RB215ABPN

The tray that makes the ice cubes is broken and needs to be replaced.
asked 3 years, 4 months ago
ronlad2
Stephenville, Tx
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the icemaker in your RB215ABPN has a broken tray. Samsung recommends having the icemaker serviced by a qualified technician to avoid damage to your refrigerator or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

On ref code looks like 'L1'. What does it mean?

bottom freezer-refrigerator - RB215LABP
asked 3 years, 3 months ago
spender
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you have an error code displayed on your RB215LABP. These codes are part of an internal diagnostic system that will help guide a qualified technician to identify the cause of an issue and find a solution. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My fridge has become a freezer?

I have cleared the vents, changed the temp up and down, unplugged it for over two hours, the temp on the door says 44 but the temp inside is 28, does there happen to be a reset on this fridge, should I call a tech, what do you suggest?

Model is RB215ABPN/XAA
asked 2 years, 11 months ago
gpsteve
Modeso, CA
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RB215ABPN/XAA. If the freezer is working properly and the refrigerator is not, and the displayed temperature is varying significantly from the temperature inside, it will likely require service. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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