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See all Samsung Questions and Answers Bottom Freezer Q & A

Customer Questions & Answers for
21 cu. ft. Bottom Freezer Refrigerator

Customer Questions & Answers:
20 Questions
 | 
20 Answers
Overall Rating:
4.571 out of 5
4.6
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(7 Reviews)7

Questions & Answers for samsung 21 cu. ft. Bottom Freezer Refrigerator

Question

Where can I buy a filter for my refrigerator?

My refrigerator is a Samsung model number RF267AB, and RF26VAB. The water filter number is (DA29-00002B).
asked 5 years ago
Anonymous
Houston
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Water filter model #DA29-00003B, and the newer #DA29-00003G, both of which are compatible with the RF267AB and RF26VAB, are available for purchase through samsungparts.com or by calling 800-627-4368. This replacement filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where is the serial number

asked 4 years, 11 months ago
ernies
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The serial number is printed just below the bar code on a label that is located on the lower left side of the unit's exterior near the front. It also appears on a second label inside the refrigerator compartment on the left side wall. The model number usually appears on the same label.

The serial number is usually a 15 digit alpha-numeric sequence, ending with a letter. Click here for examples of the model and serial number labels on Samsung refrigerators: http://ars.samsung.com/customer/usa...

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Meat Keeper

I love my refrigerator! But, sorely miss a large enough meat drawer to hold fresh meat, lunch meat and cheeze for my family. Any suggestions?
asked 4 years, 2 months ago
BarbJK
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If your refrigerator is the RB215, and the moveable "Deli" drawer is not large enough to fit your deli items, then I would suggest using one of the "Crisper" drawers for that purpose. Since Samsung's Twin Cooling System maintains a higher humidity level throughout the refrigerator, and not just in the drawers, your meat, cheese and produce can be stored in whichever bin best suits your needs.

If it's a larger refrigerator that you need, then Samsung has many to choose from, including French Door bottom freezer models in 26 and 29 cubic foot capacities.

I hope this helps!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to get replacement door

Hello,

I have a RB215ABBP, purchased it fairly recently, and dented the freezer door while moving. The dent is fairly bad, so I need to know how to get a replacement freezer door. Any help would be greatly appreciated. Thanks!
asked 4 years, 2 months ago
priley
cortland, ny
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you dented the door on your RB215ABBP! For information and availability on replacement parts, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you repair a scratch on fridge door?

We've only had our fridge for a month and it has a scratch on the door is there anything we can do?
asked 4 years, 2 months ago
Anonymous
Livonia, Mi
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your RB215ABBP is scratched. There is no easy way to remove scratches, especially those that are deep enough to have penetrated the protective coating. I would suggest, perhaps, contacting an auto body repair shop or your local appliance retailer for advice. If you are unable to find a solution and would like to find out about availability and pricing to replace the door, you could visit SamsungParts.com or call 800-627-4368 to speak with an agent.

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i need to order a replacement shelf on door, how do i go about this?

asked 4 years, 1 month ago
rocker
kendall park, nj
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of a replacement door shelf for your RB215ABBP, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

changed the bulb in my fridge and the new one doesn't work. model # RB2155BB Is there a reset or something?

asked 3 years, 3 months ago
prwaters
fort wayne indiana
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with the lighting in your RB2155BB. If you've changed the bulb and the light still won't work, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is my refridgerator making a buzzing noise?

My refridgerator kicks on and off making a buzzing noise
asked 3 years, 1 month ago
sabral
Fombell,Pa.
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. The buzzing noise you hear is the sound of the refrigerator compressor running. This is normal. You may also hear a noise when the refrigerator compressor starts at the beginning of a cooling cycle and when it shuts off.

For more information about other types of noises you may here and whether they are normal or require service, please refer to the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is water leaking inside of the refrigerator from the ice maker????

This frig is not even 2 yrs old and leaking water so much that if I don't absorb it daily, it fills the space under both drawers. Why and where is this water coming from? How do I make it stop?
asked 3 years ago
TickedOffTenn
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your refrigerator. I think you may have a model other than the one you submitted this question through, since it is not likely water from the icemaker would leak into the refrigerator in the RB215 Bottom Freezer model whose icemaker is in the freezer. If you have a model with a water filter, please check your filter to make sure it is installed correctly and locked in place. If the leak continues, I would suggest turning the water supply off then calling 800-SAMSUNG to speak with an agent who may be able to walk you through additional troubleshooting tips based on your correct model number. If the troubleshooting does not resolve the issue, the agent can help to arrange for service, as well.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can get a door shelf? Mine has cracked

asked 3 years ago
tonymatt
Springville, Al. 35146
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RB215ABBP, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can we adjust the icemaker to prevent shattering cubes?

Ever since we have had it (2 yrs), all the cubes which fall break into tiny pieces. Adjusting the freezer temperature does not seem to help. Is there another adjustment to be made? Thank you for your help.
asked 2 years, 11 months ago
mcmunger
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If you have the freezer set at the recommended temperature, then the best way to prevent the cubes from breaking is to keep some ice in the bin. The further the cubes have to fall when being dumped from the tray, and the harder the surface they fall onto is, the more likely they are to break. You may also tray resetting the icemaker by pressing the Test button on the bottom, to ensure the trays are filling with the correct amount of water.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Questions concerning refrigerator RB215LAPB

Ms Samsung you answered a question that spoke of a "test button" to use for resetting the ice maker. Where is this test button on the RB215LAPB. The following paragraph is your reply to a previous question, You said..."Thank you for the question. If you have the freezer set at the recommended temperature, then the best way to prevent the cubes from breaking is to keep some ice in the bin. The further the cubes have to fall when being dumped from the tray, and the harder the surface they fall onto is, the more likely they are to break. You may also tray resetting the icemaker by pressing the Test button on the bottom, to ensure the trays are filling with the correct amount of water."
- Ms. Samsung
I also have a couple more questions. If you reinstall your refrigerator and the ice maker digital read out changes temperature is that normal? Also, what causes water to deposit in the right vegetable bin and under the right vegetable bin and freeze under the bin? Thanks for your help.
asked 2 years, 11 months ago
AUGIEM
TN
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the questions. Please see the attached image showing the location of the Test button. It's normal for the digital temperature reading to change to indicate the actual internal temperature, but the cooling system should turn on or off as needed to reach the set temperature. If it does not, service may be required. In addition, it's normal to have some water in the refrigerator as a result of condensation, but if a significant amount is accumulating, your refrigerator may need service to determine the cause and find a solution.

For further assistance, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
Image(s)
User submitted image
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

noise

Refrigderator always quiet but now is making a noise coming from the lower section. Seems like it has trouble starting something and then settles down. All temps reg. normal.
asked 2 years, 10 months ago
swalters16
north canton, ohio
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for explanations and troubleshooting suggestions: http://support-us.samsung.com/cyber...

If these suggestions do not help to resolve your concern, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My refrigerator is set for 34deg. f and reads 34 but I cannot find anyplace in it below 37.8. Is there a way to recalibrate?

the freezer is within 1 degree of setpoint.
asked 2 years, 7 months ago
wdave0
11772
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It is not unusual for the digital temperature on the display to vary by up to 4 degrees compared to the temperature in the refrigerator or freezer based on a household thermometer temperature reading because:
- Hot air rises, and cold air falls. This can effect the shelf temperatures.
- Opening the door to read the thermometer allows cold air to escape and warm air to enter causing an inaccurate temperature reading.
- Refrigeration thermometers are calibrated differently than regular household thermometers.

That said, if there is a significant difference in the temperature readings inside your refrigerator or freezer compared to the display (greater than + or - 4°F), your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is this model the same as RB217ABPN? Looks to be by the picture - of not, what are the differences?

We want to purchase this item but have been told by our retailer that the two models were different and they couldn't tell us what this one would look like. We ultimately purchased a different item from them yesterday but I really want this one. I have 10 hours remaining to cancel our order on the other item. Any help you can provide would be appreciated!

Thank you!
asked 4 years, 4 months ago
Anonymous
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RB217ABPN and RF215ABBP are similar: both are 21 cubic foot, 32-1/4" wide single-door bottom freezers, featuring Samsung's signature Twin Cooling System, Surround Air Flow, reversible swing doors and automatic icemakers in the freezer. The main difference is how the bottom freezer opens: the RB217 has a pull-drawer, while the RB215 has a swing door. It's also important to note that the colors specified by the model numbers mentioned are different. The last two letters in the model number indicate the color: "PN" is Stainless Platinum (Samsung's fingerprint-resistant stainless look, which, unlike real stainless, is magnetic); "BP" indicates Black.

Thank you for your interest!
- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my fridge keeps beeping and the temp fluctuates betten 38 and 44 and the light is out. Tested the light bulb and its fine bottom is working fine.

asked 3 years, 3 months ago
merchberger5
pompano beach, florida
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RB215ABBP. If the temperature on the refrigerator is fluctuating and the freezer is working fine, it will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I move the meat keeper from the left to the right side? My door opens and the drawer is hitting it.

asked 3 years, 2 months ago
bozella
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some Samsung bottom freezer models come with a moveable deli drawer that can easily slide from one side to the other. If your deli drawer is in a fixed position, then it is not designed to be moved to the other side.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where is the button or whatever that turns the light on or off when the door is opened or closed?

The question refers to our Samsung model RB215ABBP refrigerator
asked 3 years, 2 months ago
GLEN5080
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RB215ABBP uses hidden magnets to detect when the refrigerator and freezer doors are opened or closed.

Thanks for the question,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Crisper is freezing food.

I own a Samsung bottom freeze, model number RB215BSSW. The issue that I have been having for over 4 months is a thick layer of ice forms under the crisper drawers and freezes my vegetables. I have cleaned out the top and the bottom many times, but still can figure out why a sheet of ice forms under the crisper drawers. I have also increased the freeze and frig temps, still get same results.

Thank you,
Britney.
asked 2 years, 10 months ago
helpmyveggi
Davenport, IA
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If you've tried cleaning up the ice and water and increasing the temperature, yet the issue persists, your RB215BSSW may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What temperature should we set our refrigerator at when there is ice on the inside?

asked 1 year, 7 months ago
PattyK
Canisteo, NY, USA
on 21 cu. ft. Bottom Freezer Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349663&modelname=RB215ABBP%2FXAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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