Thanks for the questions. The styrofoam behind the back panel of the refrigerator is supposed to be there. It is also normal for there to be some moisture and condensation inside the refrigerator due to the Twin Cooling system. If water is collecting in or under the drawers of your RB195ABBP, it may be an indication of a leak that will require service to repair. Please try wiping up the water, then wait 24 hours. If water has accumulated again, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
To maximize ice production, make sure the freezer temperature is cold enough; the recommended temperature is between -2°F and -4°F, but can be set even colder. You can also use the Power Freeze option on the control panel, and minimize the amount of time the drawer is open. Make sure the supplied water pressure is 20~125 psi, and try resetting the icemaker by pressing the test button on the bottom of the icemaker.
- Ms. Samsung
answered 2 years, 9 months ago